When Jen was personally taking care of my cats herself in the beginning days of first hiring her, things were great and my original 5-star review applied. Unfortunately, that is no longer the case. At some point over the years, as the business grew, she started sending other pet sitters she hired to do the job I mistakenly assumed she was still doing. I realized there were always other sitters but initially she was the one caring for my cats who are now deceased. When we adopted 3 new ones almost 7 years ago, I had her come over to meet them so they would be somewhat familiar with her when she came back to pet sit. I don't know if she ever came back herself after that or if it was a different person who did the pet sitting from that point on. She should have told me then that there would be a different sitter going forward. Communication has become less effective, instructions not followed properly, and during the most recent hiring of their services, the water bowls were not cleaned or changed out in 9 days. They had been refilled with more water so they never ran out (I assume), but the bowls were slimy on the bottom with scum, and the water dirty with cat hair, litter, food, and other debris that inevitably collects in a water bowl. The instructions I'd left specifically mentioned changing out the water bowls for cleaning, which should be a no-brainer if your job is caring for pets. Furthermore, whoever my assigned sitter was for this job, lied on her status update on the final day and wrote, "....put down new bowls of water for them." If a pet sitter can't do something as simple as giving your cats fresh bowls of water and lies about it, what else did they lie about? This last experience, along with the owner's cavalier response, has resulted in the termination of a professional relationship of more than a decade, which is also upsetting. A different response with an offered solution may have salvaged the broken trust and relationship, but I guess she no longer needs or cares about my business. read more

Jen is the best pet sitter that I've worked with. She's very professional, kind, trustworthy, and down to earth. I have a lot of pets and I was a little anxious to see if she could take on caring for all of them while I went away and she was so pleasant and eager to offer her services. I always receive detailed nice updates from her after each visit along with pictures which always puts my mind at ease. I would highly recommend her services. She's the best at what she does. read more

Reliable pet sitting service! I would recommend to anyone in the area who needs some extra help when at work/ on vacation/ or just out for the day! read more

We used Pet Care for training our new puppy - Alla is amazing . She taught us so much in a short period of time and I am so happy that the teaching is paying off . We highly recommend them !!! read more

Inconsistent care with pet sitters and I agree with Gina's review. I had one sitter come inappropriately late (1:30 am) for the bedtime visit; the same sitter being s no show for midday/dinner visit... the sitters early on got both my dogs to walk (one is very frightened) AND sent notes about visits. BUT a read more

My cat cannot eat dry food because of health issues, and he takes after his namesake as a master droid destroyer, so leaving automatic food dispensers is out of the question, so if we want to go away for even one night, we need a sitter. I have been using PetCare Group for a few years now. I once had an independent sitter, but for whatever reason, she missed a scheduled visit (fortunately we were only away for the night), and I realized afterwards that we needed a company like PetCare Group because they have a team of sitters. Our last vacation was the longest we've been away from him since the time he got sick (he got stressed by our absence and had a urinary blockage - hence the need for wet food). Twice daily, we received an e-mail update from them with a full report of their visit - some days we got pictures too. My husband is seriously attached to this cat and this extra touch means so much to him - he loves when I ask him "would you like the report?". I have complete confidence when I am on vacation that my home and my cat are in good hands. This peace of mind allows me to ditch the worries and enjoy my vacation, knowing that all will be well at home when I return. read more

Pet Care Group cared for my seven cats on many occasions. The pet sitter impressed me right off--on her initial visit with me she made friends right away with one of our more cantankerous cats. I was further impressed with their service. The pet sitter made sure to account for each of our cats during every visit--and if you know cats, you know that this takes some doing. Some kitties are more interested in their scheduled naps than in visiting with people. And we have seven. Cat food and water dishes were all filled and clean when I returned after five days away. Litter boxes tidy too. The sitter emailed me notes every day on which cat had greeted her, which cat played with what toy, etc. I think she spent far more time than the 30 minutes I had paid for. It was great to hear about what was going on with our cats, and then come home to happy kitties and a clean house. read more

I can't rate this company high enough. The attention to detail and how incredibly responsible and reliable they are allows my son and I to travel without worry. We have 2 cats one who is blind and needs eye drops twice a day. Our cats are both strays, very particular and quite honestly very difficult to care for when we are not home and Jenn never has a problem with their routine. She also takes care of our flowers, makes sure our garden is watered and brings in our packages when they arrive. We are in the middle of moving and have had some pretty drastic life changes as of late so we have used this service three times now and every time gets better. Our plans seem to always change last minute and Jenn is always flexible. I could go on forever. Incredible service. read more

Very nice staff who took great care of my bird while we were out of town. The updates and attention to details was such a comfort and we would absolutely come back to them next time we need a pet sitter. read more

We used this service twice, once for a long 4 day weekend, the next one for 2 weeks, 2 daily visits. Disappointing events and business ethics. The first time we were charged extra because of the "last minute" holiday weekend. This is NOT a problem but there was lack of communication on Jen's part (owner) about this. She assumed I knew this by visiting her website. I asked for come credit and she offered $20. Acceptable and we went ahead and called her up the second time. This time was longer: 2 weeks twice daily visits. We had many problems this time. By not providing proper information or instructions ( first time about charges), this time . Problem #1- not setting alarm on the way out after petsitting. Problem #2- Alarm went off and Police was dispatched because pettsitter went in the wrong door.... Problem #3- Lack of communication. ( I called Jen several times to find out why police was dispatched and to find out if everything was ok at home)Jen send email letting me know she was going into a meeting and preferred if I communicated via email instead. I wanted to learn about the incident and had to called the alarm company to find out about the door being opened. Since the alarm company were not able to find me, they called all family members and they drove to the house. It was a big deal to me but not for Jen, at least she did not feel like calling me to make me feel at ease. Again, she is impersonal and prefers emails. She may be a good business person but not caring/friendly. Problem #4- The sitter locked herself out. After reaching Jen, she emailed me to communicate with the sitter. Problem #5- The petsitter texted me several times that Saturday to let me know she was on her way to my house to pick up spare key, this took her 5 hours picking up spare key. She finally arrived after midnight. She said Uber was lost several times which I found hard to believe. I recently upgraded to a new alarm system that allows me to see when someone sets alarms on/off. When sitter did not set alarm on, I asked Jen to set alarm on, she asked me to do it with my app. This is Jen's responsibility to set alarm on for her clients, not mine. Problem #6- Her employees petsitters are different everytime, making me uncomfortable how many people come in and out of my home. I would prefer a service with less people coming in my house. I also prefer to run into less problems. Most importantly, I would prefer to deal with a friendly, less aloof owner. read more

very unprofessional, they probably smoke drugs and play around with people's things around the house. Extremely unprofessional and uncouth. The owner has too much attitude. They will make copies of your keys without a heads up or permission to do so! When I complained about the service I received, I never received an apology! yet surprising they never charged me for all the days of service because they knew they did wrong and I had enough evidence to call the police but did not want the drama! Hopefully, you guys will start behaving after this review and learn to act professionally when people trust you with their house/dwelling space. read more

I often have and will continue to use Pet Care Group. They are reliable which gives me great peace of mind while I am away!!! I soo appreciate the daily texts! Out of the multiple pet sitting services I have used, this is by far superior!!! read more

Petcare Group is simply wonderful. They accommodate every request without hesitation. I recommend them wholeheartedly! Randy, the man who walks Simon, is a rare gem. I've come home early to find him either outside walking Simon or petting him so lovingly! I noticed that almost all of the positive reviews are listed as reviews that are "not recommended." This is such a shame! I have nothing but 25 stars for them. read more

1. We had a walker inappropriately yell at our already nervous puppy. I was uncomfortable with the individual and let Jen know I no longer wanted him to visit. He was not sent to our home again. 2. Multiple times we had walkers that seemed to visit without any instruction. There were a couple times our dog did not receive lunch and there was a time where she was left out of her crate and we came home to find accidents around the house. For the visit when the dog was left out, there was no charge. 3. We were paying for 45 minute visits and started to track the visits when we noticed the dog was outside for very brief periods. On average, our dog was outside for 7 minutes per visit. I was paying for my dog to be either walked or played with outside, not to have someone come sit on the couch with her. On the last day we used PCG, I scheduled a 45 minute visit, Jen promised to send her "best" girl who then showed up for 12 minutes and let the dog out for ONE minute. Really??? 4. After terminating service with PCG, I asked for our house key to be returned. After 2.5 weeks, Jen e-mailed be saying it would be returned the following day and then e-mailed to let me know it was under out mat. The key is no where to be found and Jen then said it was dropped off several weeks ago. The current status is that we do not have our key, Jen has not responded to my e-mail, and it seems as though I will have to pay out of pocket to have my door rekeyed. If you or one of you employees lost the key, own up to it, be honest, and offer an apology and a solution. It it very unfortunate how things turned out with PCG as I really enjoyed their service early on. However, it seems like there is very little communication and a complete lack of professionalism. I asked for the dog to be fed and played with - that's it. I scheduled 3x a week and always paid on time. I expected people to be kind and provide the service I requested. It's pretty ridiculous that I ended up with so many issues with what should be a simple job. There were issues that Jen remedied (see above), but it seemed that even the basics of the service requests could not be met. read more

Jenn came over to do a temperament assessment for our pup who is skittish and sometimes aggressive. We came up with a plan so that we can feel at ease when we leave for a weekend! Would definitely recommend!! read more

Fantastic care of my 2 dogs. They are much less stressed and cleaner than when I board them at a kennel. They love their doggie babysitter and get 3 good walks in per day as well as get petted/individualized attention. Our pet sitter even turns on music or leaves the TV on for them for a few hours each day ( per my request). They also will water your plants, check mail or take in your trash can for you if you request that while you are away. I also like that we get an email daily to let us know what's going on. At first I was uncertain about letting a stranger into my house but after meeting our pet sitter, seeing how well she interacted with my dogs and after over a year of great service so far I highly recommend Pet Care Group! read more

I wish I could give them zero stars. I used them while my boyfriend and I were out if town for a few days. What I came home to broke my heart. First of all I had to ask them to let me know how things were going so they would send a email morning and night saying everything was fine but when I came home my babies smelt of urine and I found four accidents. The water bowl was dirty with maybe a quarter inch of water in it, the food bowls were empty (my pets free feed), and the cat box was not cleaned. The owner did not care at all. I will never use them again and I urge you not to. I wish I would have read the other reviews prior to using this company that doesn't care about your pets. read more

Should not even get 1 star! After writing my first review the owner wrote me an e-mail letting me know how inaccurate my review is. Nothing about this review is inaccurate. You called me ONCE to let me know my dog was out and no one could get him. He slept outside in the cold. I called multiple times and only got a hold of you ONCE! I would say that is poor communication when our pet is gone. He ended up running almost 2 miles away. That is a huge deal! He could have been hit by a car. It's very upsetting that this company cannot take an honest review. Prospective customers should be aware of how we are treated and how we are being treated now. This is totally unacceptable. Your pet will be fine and safe as long as nothing unexpected happens! POOR, POOR, POOR, customer care. Will let everyone I know what happened. read more

Always really happy with the care PetCare gives to my kitty. Really professional in their approach, and I feel quite comfortable knowing they're holding down the fort while I'm away. read more

We've been using PetCare group for walks for our poodle for a few months now and they've been great! They're reliable and easy to communicate with, and I like that our walker leaves a note in a notebook after each walk so I can see how my dog was that morning. I would definitely recommend to anyone looking for some PetCare help! read more

We've been using PetCare Group for about 7 years for three different dogs. They have been nothing but caring and reliable to us and our animals. After interviewing 5 different companies we chose PetCare Group and have been more than happy with their services over the years. We also had several animals with major medical issues and I was always confident in this team with giving meds and following all of their care instructions. Extremely convenient 'nanny' type service as a great alternative to doggie day care! read more

We just started using Petcare group for our new little rescue dog. Jen was so responsive to setup a consult meet and greet and hear what we needed help with! They have made our transition to dog parents so much easier knowing he's getting great visits during the day! We get clear invoices, and daily notes letting us know how everything was. They are great! read more

We've never had to use a pet sitting service until we recently got married and had no friends to watch the dogs because they were all at the wedding. We were very nervous about strangers watching the dogs and staying in the house but PetCare Group took all of the stress out of that for us. They send emails with updates after each visit and just make it so personal. Really made it stress free for us! We'll definitely be using PetCare Group in the future. read more

These guys are amazing! You won't find anyone to take better care of your pets unless you do it yourself... and incidentally that's the only way you're likely to find better rates. Wouldn't trust anyone else around. I'm not too Yelp savvy but was surprised to see only the negative reviews and the one star rating... skewed? read more

We can't say enough positive things about Jen and Petcare Group Inc.! Jen recently took care of my 5 year old grey tabby cat (AKA family member) for a couple of days while we were away on vacation, and her services was flawless. Before finding Petcare Group Inc, we tried having family members and friends visit our home to feed and play with our cat. They did an admirable job, but they didn't have much luck interacting with our cat outside of basic feeding. Our cat is very bonded to us, a "must be only pet" sort of cat. So then we came across Jen and Petcare Group Inc., who immediately put us at ease during the initial service consultation with her professionalism, thorough introductory questions, and kind, pet-loving manner. Our cat rarely takes to strangers, and immediately greeted Jen with affection upon her arrival. The cat has special medical needs and requires daily medication, and Jen seemed to understand the medical condition with little explanation (feline herpes) and this both surprised us and gave us a sense of trust. Now we feel that our little cat girl can now stay at home whenever we are away, in her own home, and our minds are at ease, knowing we can trust Jen to check in on her and check in with us once per day to let us know that everything is fine. During our vacation, we received a daily e-mail with a picture of our girl and an amazingly thorough description of exactly what transpired during the visit. Now I can't imagine not having Jen and Petcare Group Inc. as an option! We think Jen is great, our cat loves her, and you will, too. I couldn't recommend a company or service more highly than Petcare Group Inc. Do yourself a favor and at least schedule the initial consultation. Don't think about it, just do it! read more

We have loved working with Jen and her team! We have a very high-energy but anxious dog, and he has received such great care from his wonderful dog walkers over the past year. A great company you can really trust with your pet! read more

I wish I would have taken these reviews seriously. This company is the worst. They never showed up for a night visit or a morning visit. The sitter was not able to get the key from the office and no one was around to handle it. My pets were left home alone and unattended. My dog was caged and another older dog was left in diapers... They didn't come for their night visit or the early am...Nor was I notified about any problems until after the fact. If you love your pets, I would not use this sitter. I'm now making dog care arrangements from the Bahamas...and they came highly referred. What a joke this company is..they came referred by a good friend too. read more

Thank you for your help with my dog, Lucky! She is always happy to see you!

We have been using PetCare Group for over 5 years for daily dog walks. Jen and all the petsitters are very reliable, trustworthy and just simply awesome. I love the daily "report cards". It is the highlight of my day to come home and see the note that the pet sitter leaves us. I feel so good about leaving my "baby" all day while I go to work. I know he is being well taken care of by the folks at PetCare Group! This business is fully insured and bonded. You won't have a thing to worry about! read more

We have been very happy with our daily dog-walking services. Each day our caretaker leaves us a note about how the visit went. Our dog really loves her. We also had a training session that was extremely helpful. The owner, Jen, is quick to respond whenever we contact her. I'd highly recommend this company. read more

I can't recommend Jen and PetCare Group enough. If you need anything for your beloved pet(s), from sitting to walking to training, PetCare Group is your place. They're trustworthy, organized, responsible and love what they do. My favorite part of the experience is the email I get when they take my dog for a walk. I get an update on what they did, how my dog is doing and i always get a picture - sometimes a short video. I know my dog is safe and in good hands with PetCare Group read more

I also had a horrible experience with this company in September 2012. I had a 14 yearold dog who after firing them found out that my neighbors regularly witnessed them not giving him time to go to the bathroom and definitely not spending the 30 minutes that I paid them to spend with him. The breaking point is when I paid them to be at my home to let a contractor in my home while my niece was being born. They were not there when the contractor arrived and I was left with no choice but to return home after frantically trying to reach the owner and missed the birth of my niece. When the owner finally returned my call she was flippant and obnoxious. read more

My first time getting pet insurance and it's been wonderful.

As a veterinarian with long and often unpredictable hours, finding a way for my personal dog to be get outside to use the bathroom and get attention during the day was a must. Finding Pet Care Group has been exactly what I was looking for. As the (slightly paranoid) owner of a large dog (great dane) I also am leery of letting "just anyone" take care of him, but everyone at Pet Care Group has been exceptional. Everyday I come home to a personal handwritten note that let's me know what my dog did during his time from the walk they went on, if he went to the bathroom, what else they might have done (played with toys, hung out outside etc. especially when the weather is too hot or rainy for a long walk) and they even let me know when he got scared by a bolt of lightening/thunder. One day I even received a picture texted to me during his visit! Everyone who has come to walk my dog has remembered all of the "extras" that I requested as well (refilling water bowl in crate, frozen kong in freezer etc.). Everyday I come home to a dog that I can tell (even without the note) has been out for a good walk and received attention. I could not ask for a more reliable, attentive or responsible business to take care of my dog. read more