Alejandra was rude and unhelpful. I loaded my rewards like I do every time before I go to petco. And she wouldn't do anything about it. I don't think she new what she was doing. She was extremely slow with the people in front of us. And just plain unpleasant. Don't get in her check out line. It will take forever read more

You must have patience if you're going through Mikela's line. Check her work because she's over charged me and short changed me on separate occasions and no one in the store cares about her efficacy. read more

So, I was in there with my partner, because we enjoy looking at the animals and getting treats for her little dog. We saw this ornate wood turtle in a very moist tank, and he has an absolutely appalling case of shell rot. The problem is that he was in the store for a long time (according to one of the managers), and that his enclosure was not ventilated properly, not allowing him to dry to shed his dead scutes. There are parts of his shell that are rotted down to the bone, and he was very, very listless when we saw him. We decided to buy him, and the manager actually gave us a 50% discount on him. I pointed out the condition of his shell, stating that if they had any medication for shell rot, we would be glad to buy them. Her tone changed from friendly to offended, stating that the vet from the supplier had said the turtle was fine. If I could attach a picture, I would. His shell is completely black, with caked-on dead scutes clinging to it, as well as white patches of infection, and he smells like sepsis. Obviously, with the turtle's shell being its spine, shell rot is very, very serious. As it was, we bought him and all the supplies we needed, ignoring the push from an employee to buy moist bedding (we're dry-docking him to battle the infection), and he's undergoing treatment. I will say that the man who rang us up was a little unfriendly, and didn't give us our discount. When we got home, as well, we discovered that someone had stolen the heat bulb out of the box of the one we bought, so we went back. The same employee who had rang us up was there, and, as it turns out, he's a manager. he agreed to let us get another bulb, and he gave us our discount. The manager who looks after the animals is very friendly, and knows the basics, but I believe that Petco needs to invest in a little better training as far as identifying diseases like shell rot and their prevention. I can't give any higher than two stars, not only because of the turtle, but because of the cramped conditions most of the small rodents are in. read more

Waited in collars\leashes for 30 minutes and no one came to help me even when asking the cashier that was all by herself to paige someone.

I would gladly shop here but sadly they do not carry Purina Beyond dog food! Shocking. Can't give them a good rating because of it.

I brought my dog in to this Petco to get groomed and teeth brushed. It took 3 hours for him to be cleaned which is no problem with me. I went to pick him up and noticed his nose had been rubbed raw and he was very timid. The employee told me he was rubbing his nose on the kennel. I asked why they did not do anything to make him stop. The employee did not have a reason for why my dog was not taken care of while he was in their care. When a pet gets dropped off for cleaning the owner is expecting their pet to be cared for, but this Petco does not care about the pets' safety. My dog is always happy, even to strangers, and wags his tail non-stop. Since I picked him up, he has been afraid to be pet and exhausted. This Petco 100% mistreated my 1 year old dog and let him get hurt in their kennel. My dog sleeps in a kennel every night and has never had this issue EVER! Also, they probably hit my dog while he was there because he is afraid to be pet when he is a dog that just loves to be pet before I brought him in. DO NOT BRING ANY PET TO THIS PETCO BECAUSE THEY APPARENTLY MISTREAT ANIMALS AND DO NOT LOOK AFTER THEIR SAFETY!!!!! THIS PETCO SHOULD BE SHUT DOWN AND THE EMPLOYEES RESPONSIBLE PROSECUTED FOR ANIMAL ABUSE!!!!! read more

Just adopted a dog from a horrible situation and i am trying to get her better. I booked an appointment to get her groomed and after waiting 20 minutes just to be checked in they inform me that my dog can not be groomed since she was adopted with heart worms. Even though when the appointment was made they were informed of her health condition. She had even had an appointment in the morning with her vet who cleared her for a grooming. Waste of my time, and a loss of money for the store. I will not be coming to petco for any of my dog, guinea pig, or fish future needs. read more