I tried calling a Petco to see what time the self wash station closed and they said that they close at 8 o'clock, but that there was a store closer to me so I decided to go to the Petco in downtown. I came to the Petco in downtown and I was there a few minutes before 7:30 PM. I tried to get the self washed station, but they refused to let me use it because they said they closed at 8 o'clock and I would have to be there by 6:30 just to use the self washing station. I tried to explain that I was going out of town in the morning and I didn't have a tub or a shower right now at my home to wash my dog. They said that they still had to deep clean the tubs, but I didn't see how that was the issue when they close at 8 PM. It felt like it was a classic case of we want to get out of here early so we're gonna clean up before 8 PM just so we can go home. I even said that I'd be willing to clean up after myself. I just needed to clean the tub and I was going based off of what a Petco employee had told me. The manager Kevin was not helpful at all and he essentially just began to ignore me. I wasn't rude and I wasn't yelling. I was just pleading with him to please let me use the services that I was promised. It was extremely impersonal and you can tell he really just didn't care. He just kept shrugging and saying sorry. He even went so far as to say well we close in about 15 minutes now when I had been standing there since before 7:30 just waiting to speak to him. I would've been in and out by that time I stood there waiting to speak to him. Other stores said that they close at eight and even online it specifically says the self wash station closes at 8 PM as well. I got to the point the employees were just looking at me kind of laughing, giving me a look like if I was really being serious. I would've come earlier if I could, but I had spent the day in the hospital with a family member. So please if your self wash station doesn't close at 8 PM, please change the hours online and please make sure all of the employees are aware of the correct times. If not, can you please make sure the employees aren't turning people away people at 6:30, almost 2 hours before it says the self wash station closes at 8, just so they can "leave early." My name is Tabetha. Thank you. read more

Here to echo the rude and incompetent customer service. I ordered pet food via the store delivery option and they sent me the wrong size (I'd ordered the large and they sent me the very small version, meaning that no one even scanned the item before they handed it over to delivery, otherwise the error would have been caught before it was on its way). When I called the store let them know, the associate told me that he couldn't do anything about it, and that I'd have to call the national service helpline. (I did, and corporate subsequently reached out to me with apologies, letting me know the store was indeed in the wrong.) Do not use this store. Order from Chewy instead, who will rectify any errors immediately. I'm giving one extra star for the times they host veterinary services, because the external vet teams are great. read more

I live 2 blocks from this location but they don't have much for cats it is mostly for dogs. Use to purchase cat litter here but now they don't carry Feline Pine at all so I have to order online but without spending a certain amount I will be charged for shipping and I didn't need anything else so I had to purchase elsewhere. :( read more

I've shopped at this location several times and noticed the Self Wash station. Because there is no signage in its vicinity indicating a charge to use the station (and the lack of a stationary associate), I figured it was free to use as long as you brought your own pet cleaning supplies. So I was taken aback when an associate came up to me while washing my dog and asked that I pay $20. It turns out that it's $20 for every 30 minutes + Petco provides the cleaning supplies. But despite having my own supplies and highlighting the lack of cost of service signage, they insisted that I still pay the price, rudely exclaiming that "nothing is free." First, the lack of cost of service signage at the Wash Station is illegal under CA law (SB 478) that regulates how prices are advertised, displayed or offered by businesses selling goods or offering services to consumers. This includes "smaller print" (cost of service is only displayed near the bottom of a chalk board at the entrance not apparent to consumers). Second, it's incredibly infuriating that I was forced to pay for a service that didn't include the amenities that come with it. I filed a complaint with the corporate office. If this isn't remedied, I will also file a complaint with the California Department of Consumer Affairs. This could have been avoided if their associates acknowledged the lack of signage, apologized, and asked for me to pay next time. This is extremely poor customer service. read more

I love this store. Clean, good customer service, and I always have a good experience. Special shout out to Nikki who Patiently assisted me with setting up my account and even called customer service to help walk me through the process when I was having difficulties with it. It took some time but she did not make me feel rushed and made sure I was set before leaving the store plus did it all with a smile. Finally able to use my account! I recommend this store. :) read more

Horrible customer service. The employees are rude and have a chip on their shoulder like they're above helping a customer who is spending money and paying your wages..WILD right? Lol I ended up leaving due to the dirty conditions, rudeness from employees and their inventory sucks. Also, every time I've been here I at least see 2 dead fishes and a ton of employees around who couldn't care less about the living PETS that are in their own damn shop. Do not waste your time at this location. read more

! didnt know there was a reasonably priced pet vaccine clinic at the Petco Hope St DTLA! There was no line, very professional... Jesus very helpful on phone and in person. I walked in without appointment not necessary. They schedule appts on certain days that Doctor comes to store. My dog and the lovely Dr. Grace told me to hold dog while she administered rabies shot. She offered me option of giving a peanut butter treat to "Prince" who didnt notice a thing. All done. Set to go. Excellent pet supply and vet services in DTLA. read more

Petco - Got my Rabies vaccine at Petco DTLA - Pet Training Near Me - Los Angeles, California

We loved our trainer Nancy. My pup completed a 6 week training with Nancy and had a wonderful experience! I wasn't sure how to even start training my dog, Nancy makes it look so easy. Thank you Nancy! This is a smaller store, limited selection of items. There is metered parking available or a few spaces behind the store. read more

Petco - Dog Training - Pet Training Near Me - Los Angeles, California

I have always come to this place for my pets. Last Tuesday, even though the assistants were nice and sweet, I had a really bad experience with Dr. Jayden Kim. First, the vet seemed bored and uninterested in what he was doing. He didn't even greet or say hello to my pets before injections and he directly put injections. My pets have social anxiety and he was just treating my pets with no empathy. Although my first dog was peacefully injected, the second one looked worried. So, she struggled and shouted during the injection and the vet was just putting the needle in instead of making the dog calm down. So, my dog's hand was bleeding and the vet was just shouting at me about what I should have done during the injection. I mean he even didn't mention any instruction and then he scolded me with his loud voice. The worst part was he knocked on my dog's head three times aggressively. This is animal abuse and seeing my dog being violently treated as a pet parent was so traumatic. I made a complaint about the vet through a phone call and I haven't heard a single explanation from the team over 48 hrs. I paid a high fee just for the injections and the service I got was so unbelievable. I still have an appointment for the rabies and don't want the service if it is the same vet who's unprofessional and rude. Money was wasted on the wrong place. read more

Petco - Pet Training Near Me - Los Angeles, California

I recently moved back to this area and it deeply saddens me to see how the service quality in this location went from heaven to hell The personal is either really busy on their phones or carrying an attitude to help you effectively. It's disappointing that after shopping at least three times a month and paying two monthly memberships for Petco that you feel like you are bothering them by visit the store read more

Not a great selection of stuff- lots of food for dogs/cats but not much else. Store seems to never be busy. Staff are friendly enough.

HORRENDOUS experience!! to be avoided at all costs. I can not tell anyone enough about what a nightmare this has been. I paid for a vaccination for my pup. It needed to be spread out over 6 weeks because he was too small to receive all at once. By mistake they made a double profile so when I came for the third time they refused to help me saying "I was not in their system." Never mind that I had ALL the payment and medical documentation with me. It took them three hours to finally help me. And admit their mistake. Then, I arrive at my own vet the next day to request an international health certificate for my pup and I submit all PETCO's information required to receive the certificate...guess what? They put on there that he was microchipped except that the vet clearly stated that there was no microchip in his body. Never mind you'd think, I'll microship him with my own vet....except that they already had given him a microchip number and that needed to be deleted on the paperwork so that the international health certificate could be issued. Guess what?! Their completely useless customer service in The Philippines REFUSED to correct the mistake. Yes, refused. I had to call a regional district manager and walk into the retail store and wait for 3 hours to have her correct the mistake herself. Then, the USDA who issues the health certificate calls and requests the lot # and expiration dates of the vaccinations which is a federal requirement. Ofcourse, No One at PETCO was able to provide this information. Nor were they willing to find out. Or fix the issue. THEY ARE INCOMPETENT, SHADY and RUDE!!!! Do not go there at all!!!! read more

It's a Sunday and the line is really long for no reason. Im allergic and just had a quick pick up read more

Petco - People in front of me and we've been here for at least 8 mins so far - Pet Training Near Me - Los Angeles, California

this Petco is better than most, but it's also newer than a lot of the Petco's-love shopping at Petco but unless the store starts getting more interesting and it's been going on a downhill slope for the past decade I just can't see myself coming back and I'll tell you why. I can go to any Ross store and get dog shampoo at half the price and they usually have a good selection. They also have some toys and while my dog is pretty rough I can usually find some thing that will last him a while at Ross for about five dollars. as far as doggy attire goes target online has some really really cute clothes and sweatshirts for dogs that are under $10. and then of course occasionally I go to TJ Maxx and I get some pajamas or something and that doesn't work and I need a really trendy looking dog bed. I just get it from chewy so while my dog might like to come to Petco and sniff around, these type of stores have become irrelevant unless they get new management and just turn the place into something more interesting read more

Don't come here for the self wash. They use water for soap. I had to stop in the middle of washing my dog -take her out sopping wet- and ask for a new fill of soap because my dog was still dirty and stinky after both the "conditioner" and "shampoo". There was no change in the "soap" after asking for a new one. I overheard other people at the self wash complaining about the soap too.. My dog is still dirty and smelly. I'm gonna have to wash her at home which defeats the purpose of the self wash. I wasted my time and $20. Super disappointing read more

Came here again last night to look for new food for the dog that doesn't contain corn. We were greeted and helped by Michael, who was very helpful and informative about the dog food. We left with a grain free bag and the dog crunched the night away. Clean store and friendly employees. I love coming here. Thanks for making our fluffy husky feel welcome always...even when he is creating snow with his fur in the self doggie wash. read more

When an employee sneaks up from behind and says :"your dog just shit on the floor, the towels are over there," you know you are not a nice place. This was the second visit--each punctuated with mild rudeness. It sits on the ironic Hope Street which is gateway to the South Park area of downtown. There are many dog owners, but this Petco is not particularly busy. Other Petco's get high rating--excellent. Will not be going to back to this one anytime soon. read more

The worst Petco I have ever been to. They don't have any cat supplies just mostly dog supplies. I couldn't even find any simple cat teeth cleaning kits or supplies. The workers just walk by and give you a dead stare. They don't even ask if you need help with anything and when you ask for help they just say, "I don't know". Lol read more

This has great parking, great customer service, and they answer the phones! they even have birthday cakes for dogs there which I am on my way to pick up. Happy 3rd birthday Lady-bug read more

This place is a pretty small, there's not really a big selection of stuff. Dog and cat food, you're good to go but if you're looking for fish or reptile supplies it's not really your place to go. Parking is hard to find but that should be a given because it's dtla. But the workers in there are very nice! There is a pet wash station so that's pretty cool! Other then that I wouldn't come back to this place. read more

Deric was so helpful! It's nice to know that good customer service still exists! He took my items from me when he saw me struggling to carry them and brought me a cart! Thanks Deric! read more

Great location for a PETCO in Southpark in Downtown LA. Corner of Hope and 9th Street. Across from Ralph's supermarket and Market Lofts on Hope Street. The self wash is cool. For $10. They provide the facilities with shampoo and drying of your dog. They clean up after you. No mess in home, bathroom, garage, porch or your laundry. Customer Service is a hit and miss. Sometimes helpful sometimes not. Not a big store makes it easier to find everything you need. read more

Petco - Self wash section! - Pet Training Near Me - Los Angeles, California

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This review is pertaining to the discourteous behavior by JEN. After looking in all of the aisles twice for a few specific items I went to the register to ask for assistance. Unfortunately, when I entered the store initially and asked a question was given a brash response I believe from this same employee. Instead of getting further help, JEN said quite loudly, "I can't leave the register, but I can gear you in the right direction" to which I said "I have looked in the aisles a couple of times and will look again, thank you". I didn't further the conversation because I felt belittled and berated by her tone. As a customer, I was not even given the decency of being referred to another employee. I looked in all of the aisles for a third time and then decided to ask the very polite, thoughtful, and professional employee by the name of Jeanette. Jeanette is the only reason I am not giving this rating a 1 star. From my very 1st encounter at this Petco location, as I frequent another location often, when I needed assistance with directions to a restroom and seemed distraught was given such a kind referral from Jeanette. Then, was helped with the 3 items that I needed to find, two which were packaged differently than photos of my soon to be purchases. Our encounter was brief but drastically different from the employee JEN who yelled at Jeanette for help at the register when I was checking out and a line had quickly begun to form. I know we're still in a pandemic and we all have off days but the least I expect from an employee when I am being kind and literally asking for help as a customer is respect. I do not feel that is too much to ask. I am not sure who the manager on the floor was today but I did not feel comfortable making an in person complaint, JEN had a different color shirt on and I assumed her to be the person in charge and didn't feel safe enough to complain about her to her. If there is a manager position open, I recommend Jeanette, my belief is she would make a great fit. I hope that she is treated as an equal among the other employees and by JEN. If I don't have to, I will not frequent this Petco location ever again. read more

This location has the most incompetent management team. They're always out of items (Honest Kitchen Kibble for example) and I have to drive to the closest Petco which is 30 minutes away to buy things my dog needs. This isn't even a one time issue, 99% of the time I visit this location their inventory is depleted. What in gods name is the manager doing, if not inventory? read more

I drove almost an hour away for them to be like oh it's out of service most of the Petcos around my house don't have pet wash service honestly last time I was here the girl was Rude asf so unprofessional they work with animal and get all mad when dogs have accidents even tho you're there to clean up after them and now this it's always something with this Petco. PETCO DO BETTER HIRE PEOPLE THAT LOVE DOGS AND ARE NOT THERE JUST FOR THE MONEY. read more

This review is regarding Adeline. I called a few hours prior to reserve a dog wash station. She told me it's walk-in only and the last wash was at 6:30. I walked a mile with my dog to do this today. I arrived at 6:33pm and was told by Adeline that the dog wash stations were already closed. There was nobody washing their dog and the stations were dirty, so I figured I'd go back to her and tell her it would be a quick wash (I have a short haired/basically no hair dog) and that I don't mind the dirty station. She gave attitude that this was not possible and to come back another day. I guess this store doesn't need business! Especially at a high price of $15 a wash. The staff here is always so friendly and accommodating, that's why I choose to go here. Not Adeline! I'll just wash my dog at home. Thanks Adeline! read more

The fact that they don't have water bowls for dogs to drink water from a walk to petco is wild to me. Where is the care for dogs?

One of the only Petco's that have a self wash and is economical to use. :) I always come to this location because of the convenience.

If you have a reptile, this place isn't it lmao xD I went during my break from work, and came all the way over here to look at the reptile section and they have a smaaaaaaaaall section mixed with hamster bedding xD I laughed! That store looks like just pure products for dogs and cats...so if you got one, this is the spot. I could have stayed at my job and done my homework instead. Got a good walk though! read more

This review is for the training at this Petco, specifically with Nancy. We can't be more thankful for the guidance, love, and support she gave our doggy. We took private lessons with her and our puppy went from very nervous to doing tricks and gained confidence within a matter of a few sessions. She was incredibly patient, understanding, and playful with our little puppy. She gave us the resources needed to keep furthering his growth. read more

Petco - Graduation!!!00 - Pet Training Near Me - Los Angeles, California

not bad, staff not to friendly. overall it was ok for a quick pickup even tho the line was long

I dislike writing bad reviews. I also dislike that this is the only self-wash pet station in DTLA. But it is what it is. I come here every 3-weeks with my 60 pound Goldendoodle. and usually not a problem at all. I've never been told there is a 30-minute-limit for the washing the station,and always spend at least 45 minutes / 1-hour washing my dog. I would never be able to finish the job in 30 minutes. Impossible! I came in tonight (Wednesday June 1st). Again, I was never told about the 30 minute time limit. As soon as I start drying my dog the manager came over and told me I had to leave the store. And she didn't just tell me, she just randomly started yelling at me, as if I was breaking a rule. I tried to tell her to please lower her voice and she only got louder. She didn't listen to me at all. I couldn't even get one word in. She just kicked me out. I HAD TO LEAVE THE STORE WITH A WET DOG!!! This is NOT right!!! This is horrible service. There was no one else waiting to use the station, there was barley anyone else in the store. So using the pet station for a few minutes longer to finish the job isn't inconveniencing anyone! I regret not asking for a $15 refund, I am certainly owed it. I wish I would spend more time on this review, because its poorly worded but I'm so upset and I don't want to keep thinking about this bad experience. The only problem is... I will be back (because its the only place I can wash my dog in DTLA). I really wish the store would contact me, apologize, and offer some kind of incentive to become a happier customer. More importantly this is a policy that has to change. Basically what Petco is saying to me is.... "We don't care about you or your dog. We don't care that you paid us, We don't care if we fail to explain our policy, We don't care to be polite, we are just going to yell at our customers and not listen to their concerns, We don't care to use good judgment and make the situation right, We just don't care! Just an update to this review.... after posting it... NO ONE HAS CONTACT ME FOR A $15 REFUND.... see!! they don't care about you or your dog. read more

This is a great location as in it's really close to work and the grocery store so it makes doing my dog-related errands a breeze... but it's also an awful location if you drive a car there. Beyond the typical DTLA traffic, parking can be a total pain. (Life hack- we park at Ralph's and I run off to buy dog food while my husband begins the grocery shopping.) It's a small location that doesn't have a huge selection like other locations do. Service is super hit or miss depending on the day. They don't carry products for my tortoise.... Annnnd I often go to other independently owned pet stores in the area to ease my unethical shopping guilt... but man, you can't beat Petco's prices or convenience. read more

I am leaving this 2 star review because my Doberman was turned away from their training program when she was a 4 month old puppy. They told me they do not accept or train large dogs, only small dogs at this particular location. Therefore my husband and I had to drive all the way to Hollywood to get our pup trained when we live here in DT. I happened to stop by today to do some shopping and observed what looked like a full grown Doberman being trained in their program, whereas mine was 12 weeks old, much "smaller" in size when I brought her in for the same purpose. Not sure if I myself was being discriminated against or my fur baby. Either way I will no longer be patronizing this place. Shady to say the least. read more

Extremely unhappy with this location. I called and asked if the self wash was open anytime because on the website it says open until 8pm. I drive 30 minutes to find out the self wash closes at 6pm and get turned away. Would have been nice to know over the phone. I wasted my gas and time on this place, won't happen again. read more

Absolute worst customer service goes to the man working around 2PM today who picked up my call. I am glad I searched for a nearby shop to buy our dog's needs and found one a few blocks down the street. Due to the way I was treated on the phone, I will not be giving this shop my business again. If I owned this location, that rep would have been fired. Healthy Spot gave me stellar service and their selection for what I was looking for was way better. Will gladly give them my money over these guys. read more

Came here for the first time to purchase a dog collar for my chihuahua. Staff wasn't welcoming and the only contact I had was when I was picking out a collar and the lady working the register came down the aisle and asked me to move so she could get by. Other then the staff, this place has what I need. I live a block away and will most likely still come to this location. Won't hold anything against the staff, everyone has off days. read more

Came here the other day to purchase dog shampoo. They did not have a lot of options like I thought they were going to have. Also, did not get one greeting or how can I help you today from the employees (and I walked passed all of them). I had to initiate the conversation ask someone if this is all the shampoo they had for dogs. This petco is huge and feel like they are not using the space they need to and it could use more products too. good thing is that they teamed up with JustFoodForDogs so if their actual store is closed at least I know I can come here to grab some. read more

Very friendly staff. It's a Petco with limited services due to the confined space due to them being previously slated to be an Unleashed Store but ended up being a Petco. They have a self serve wash station. They will offer doggie obedience classes. Nancy is fantastic. She's our neighborhood dog whisperer. They are teamed up with Rover.com if you need a dog walker. Head's up, if you need to access your phone do it before you enter the store. I have AT&T and I get a poor signal, if any. They don't have wifi. But maybe your mobile service is better than AT&T. There's plenty good dog food choices. Plenty cute outfits, treats, and necessities. It's a great new addition to our neighborhood. Parking structure available. 5-Star if they offered grooming. read more

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I'm happy that we have a Petco downtown, however, this location is rather small, narrow and not organized very well. Also, I did notice that the prices were higher at this location so I guess you pay for convenience. Another downfall is parking. They only have 3 parking spaces in their garage for designated Petco shoppers. read more