I was super directional and just needed a box of Ever Clean litter before we headed home. What I did notice is the store is very clean with wide aisles and clear sight lines so I could easily spot where I needed to go. It does always crack me up that every Petco has a roped off entry to the register as if they're expecting a rush for tickets. The young woman behind the counter was upbeat and polite. Prices are in line with what I pay in California. read more

What a complete disappointment. This store is very understaffed. The saltwater tanks are in very poor condition. The live rock is colonized with Aiptasia. This is a complete nuisance to get rid of once it invades your tank. I'm dealhe with a bubble algae that broke out after i got an urchin and a small piece of live rock from this location. The availability of quality fish and supplies low at best. Staff are less than knowledgeable about tank set up and maintenance. Save yourself the headache pick a different location for your aquarium needs read more

What a disaster this place is. The shelves are virtually empty. But the aisles are full of boxes. Apparently there is plenty of product but nobody to open the boxes and stock the shelves. Maybe get some main office folks in there to do it? Or raise the starting salary? They are losing a whole lot more money by doing nothing. And looks like the CEO makes over $18 million? read more

Yesterday I dropped my family dog off for a grooming at your location and a very Trumatic event happened. My mom and I were at the Vida Cantina nearby having a margarita while we waited for her grooming to finish. We got a call from them assuming it would be the call saying that she was ready. Note Daisy, our dog, has been going here for a long time and this is not her first grooming with you so you know who she is and you have experience with her. My mom when she picked up the phone was told by the manager of the location that Daisy was being rushed to the emergency room but they would not tell us what was happening. Not even if it was serious or minor. Just left my mom and I am complete fear and confusion as we dropped our drinks and ran to the car, racing to the emergency room. When we got there we were told that she cut a "cut". What you can see in the pictures is absolutely not a freaking cut. You guys took a chunk of her ear off, just figuring her ear for the rest of her life. You are not charging us for the grooming and you're not charging us for the emergency bills, of course, but to be honest that's not enough. This was very Trumatic because you would not tell us anything and at the same time you downscales her actual injury. Imagine having a chunk cut out of your own ear lobe. Daisy is the puppy of my family and especially my little sister who got her as a gift. She's been in tears all night and all morning with what happened. You guys need to make this right and do more than just cover the cost that you obviously already have to cover. A good business would be giving hundreds of dollars in gift cards so that we can spoiled Daisy with tons of toys and treats. That would be the right thing to do. Please contact me if you're going to make it right. I had to give her Xanax last night for her to calm down. WE WERE GIVEN NO EXPLANATION as to what ever happened or how it even happened. Daisy is a member of our family so this really hurts! read more

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I went in to have my dog groomed. She is a loving little blind Bichon. I did not feel the woman who greeted us was at all interested in grooming her. She was curt and irritable. She asked to look at her legs. Little Vickie had a couple of small hair burrs on her left hind leg. She refused to groom her with the burrs. Hmm... isn't that what pet groomers do, groom your dog. I told her she could work around the hair burrs if she couldn't clean them up. Nope "company policy". The manager came over and had the same stoic personality, "company policy" no can do, even with my consent to leave the little hair burr alone. Ridiculous go to a private groomer. These big box stores are insensitive and all align with the silliness big box businesses brings to the table. They honestly do not care. read more

I have very little to say about this location except: I had my pets vaccinated last year at a different petco location, this year I scheduled an appointment in portsmouth. It took over a month to receive the appointment and then on the morning of my appointment they cancelled. no reason, no personal outreach--just an email saying it was cancelled. THEY REQUIRED ME TO RESCHEDULE. AFTER WAITING A MONTH I WOULD HAVE TO WAIT AN ADDITIONAL 6 WEEKS. I reached out to their customer service and was told that I could only schedule via their website. I am going to visit my father in hospice and needed the vaccines in order to board my dogs in the kennel. They had no solution. Besides no notice, I received no help and no sympathy. Other stores know customer service. This place has NO HEART. read more

We just completed our one on one puppy training class with Johny. He was very knowledgeable and patient with our crazy pup. We learned so much over the course of of just about a month. We look forward to taking another one of Johny's classes! I would highly recommend this class to any new pup mom or dad. read more

Went the other day to return a pinch collar i had bought for my dog. I got there a few minutes early and waited outside until they opened. THREE employees came to the door and asked if i was picking up a dog. I said no, just here to return something. They both apologized and said that i would have to wait until exactly 10:30AM to come in then. Seems stupid, but fine, whatever. So at 10:30AM they open the doors and I go the cashier to return the collar. The lady tells me, oh sorry, no returns during COVID. ummmmm i was just waiting outside and told three employees what i was here for and none of them thought to say oh sorry we aren't do that right now might want to head home??? Stupid place - think a little.....place is a rip off anyways - just order your shiz on chewy. read more

We are coming from New Orleans to New Hamshire to visit my brother . Because My Dog Tony is time to cut the hair. ( we done this in Petco Metairie.Louisiana) . So I bring Tony to this Location since the one in Dover was full until next week. The lady at Grooming is so Nice and Friendly. And what she's do to Tony is Very good . Thank You. If We moved Here, Tony will always come and see You read more

Petco - Tony say ,Thank You. - Pet Training Near Me - Portsmouth, New Hampshire

I called and made an appointment for my Pomeranian to get a haircut. ( I tried them last summer and it was too short, but figured I would give them a second chance). After driving 40 minutes to get there, they requested his updated shot list on the phone, which I brought. ( the dog always gets anxious and naturally pants when he goes for a cut or the vet.). It's like " he knows " lol. Upon Arrival: The girl said " ok, last year shows we cut it to short ", I said " yes but I realize it was, but this time that length or1one clipper guard up" . She started kind of whispering to her co- worker, then said " is he on any medication " I responded " Thyroid med. , but the lowest dose", she said ohhh... we can't take him then !!!!! In a former 25 year barber, and an 11 year nurse, I responded " I have never heard of such a thing ". Then she paged the manager " he said, to the girl's " who booked this ", one said " me", Then he said " we can't take him." !!! 2 BAD EXPERIENCES. I'M BOYCOTTING THEM. EVERY PERSON TELL'S 10 PEOPLE, AND DOWN THE PYRAMID IT GOE'S IN THE HAIR CUTTING DEPARTMENT. read more

Unprofessional at every turn. Was running late for a dog grooming appointment because I had to pick my wife up from the hospital so I called them and they said everything would be OK and not to worry about it and when I got there the groomer had the audacity to tell me that she would not have time to groom my dog we were less than 10 minutes late I didn't say a word but just walked out typical of today's workforce. read more

The store staff are wonderful. I'm 70, and Petco has no senior hours, and corporate changed the store hours to 10:30. I just cancelled all my repeat deliveries, and will take my business elsewhere. I get out and do my errands at Market Basket at 6 and Walmart at 7 to avoid exposing myself to Covid. Thanks for nothing Petco corporate. Raising millions with their IPO and treat customers poorly. Hello Chewy!!!!!! read more

Recently purchased a blue harness as we were going to get a male puppy. We got a female and tried to return the blue brand new non used harness WITH RECEIPT! Petco cashier said we could not return the harness! (We didn't even have the puppy yet!) and it gets worse. I reached out in a review, they replied with their "I'm sorry" generic response but absolutely NO follow up or just go to your store and get refund/ credit. Nothing! You will not gain customers or keep customers with such poor customer service! You can bet PetSmart and Chewy do not operate this way! read more

Neither of the two employees had masks on. I asked one where I could find some dog medication, and I read the name of it from my phone. He walked up to me and leaned in closely to read off my phone, which was uncomfortable and clueless, but okay - I just stepped away and said thanks and kept moving. But then I got to the register and the woman there was talking around the piece of plexiglass and repeatedly wiping her nose with the palm of her hand and jamming her fingers around on her nose and sniffling like she had a runny nose she was cleaning off with her hands. Then she handed my bag to me! It honestly seemed like a bad joke. I got to my car and then home and disinfected everything she touched and I touched. Why have these employees not been trained? Why do they seem completely unaware that there's a global pandemic happening? That came across as so completely inconsiderate and reckless to the customers in the store, who were all wearing masks. I love the groomers they have there, but I will not be going back there until we have a vaccine. Whoever manages this store needs to do some serious training with the employees - that was really disturbing. read more

They were so good with my puppy. She was nervous and she spent time with her and made her comfortable! Wonderful staff and a great grooming!

We have been loyal customers of Petco on Lafayette Road in Portsmouth, New Hampshire for several years. We buy food and supplies for our dog and two cats. We also have our dog groomed there, with a standing appointment every two weeks for nails trimmed. Over this past Winter period, right up through now, we have had regular appointments confirmed the day before, and cancelled upon showing up at Petco. This has happened TWICE this week alone! Today, Travis, an employee, gave us the same excuse of groomers "calling in sick" when we talked personally to the groomer, Madison, yesterday who confirmed our appointment. If Petco is advertising grooming services, and making customer appointments, they should have a way to keep their commitments. Petco is a corporation that doesn't value customer service or loyalty. This shows in other ways as well. You can never find a store employee to help you find something or to check you out. Poorly run, customer-negligent businesses ultimately fail, even while they maintain their arrogance. There are many other businesses competing with Petco and it is time to give them our business! read more

I was recently working on a class project and needed guidance since I was unfamiliar with fish tanks, filtration systems, and all the other necessary items. Matt was exceptionally knowledgeable and helpful, answering a multitude of questions and concerns. I appreciated his willingness to listen to what I needed and for his patience and kindness. Exceptional customer service & extremely knowledgeable - highly recommend visiting this store for all of your pet needs! read more

This rating is for VETCO, not Petco, but I think I will avoid both from now on. I took my dog to the VetCo in the store for annual vaccines. The Dr. was fine, the staff seemed fine, but it is now 3 days later and I have no proof of vaccines. I was told I would get an email, but nothing. I have sent two requests and an email to VetCo, with no response, not even an auto-response. This is ridiculous. I am not happy with this at all and I would say to all, don't waste your money. I spent over 200 dollars for the visit, this is not abnormal even for my normal vets office, but to not get proof of vaccinations at the time of service is the dumbest thing ever. I can't board my dog, I can't take him to daycare, I can't take him to the groomers, I can't get his dog license, I can't even use the rebate code for the heartworm coupon because it required DETAILED receipt showing purchase, because all I have is a non-descript CC receipt stapled to an emergency vet contact list...HOW STUPID IS THAT!!! NEVER AGAIN!! POOR POOR BUSINESS PRACTICE, HELL TO THE NO FOR ANY KIND OF GOOD RECOMENDATIONS FROM ME! read more