best Petco location around !! i come from san pedro for the huge variety and polite workers .. special thank you to tiffany. we appreciate all her helpful information and tips for our new kitty. she helped us around the store and i really appreciated it ! thanks again tiffany read more

Besides it being a tidy clean store the grooming department sucks! I'm angry that Petco canceled my appointment 1 1/2 before my appointment. They had 2 weeks to cancel my appointment and I could've found a different grooming provider somewhere else. I understand why they canceled it but they could've canceled it from the beginning if only they read my dogs notes from her previous grooming appointments at Petco. I'm glad someone else took my fur baby. read more

I purchased are usual brand of dog food Whole Hearted and it caused diarrhea after my dog ate it. We tried 2 separate times a few days apart to make sure and both times it caused diarrhea. I know their policy is 30 days but I tried to returned after. The food cost $12 and I could see if I was trying to return for other reasons but I think if the food was bad they could make an exception. I really have no other recourse but to go somewhere else, so that's what I'll do. They lost a customer over $12 but I'm sure they don't care. Petsmart or centinela here we come. Thanks for reading read more

This is the new Petco store, in the location where Pier One used to be. The old store was on the other side of Peninsula Center. The new store is as different from the old one as night & day. The new store is much larger, has grooming services, and sells live critters, like parakeets. There are little furry critters for sale, too, although I haven't explored to find out exactly what they are. When I see critters being sold, it makes me nervous because I always question whether they will get the good homes they deserve. I do appreciate that Petco hosts cat adoptions. In fact, at this new store there's a special section for rescue adoptions which appears to have a wall of built-in cages. Fancy! But the rescues are not as visible now as they were at the old location - they're off to the side instead of right up in front. *sigh* The new location doesn't have the cozy feel that the old, smaller one had. And I see some of the former employees but not all - bummer, because I had gotten to know & like the staff at the old store. At the old store, parking was easy. At the new one, parking sucks....mainly because it's on the busy side of the plaza, the side I avoid. It's still possible to park at the old location & just walk to the new one, which I do. And the new store could be easily accessed along that route via their big rear entry door....if only it were open. But it's locked up tight & blocked by a mountain of inventory waiting to be put on the shelves. The new store has been open since early November, more than a month. So I kinda doubt the rear door is gonna be available any time soon. So - I dunno. Overall, I liked the old location much better. The products I routinely buy are not available on the shelves like before & I did have to special order stuff on my last visit. I guess there's no fighting corporate "progress". But Petco does a lot to help homeless animals and rescues, so I'll continue to be a customer unless & until the entire plaza becomes too crowded & crazy (word is Target is taking over the old location so things will likely be greatly changing). I shop on the PV Hill because it's always been peaceful. We shall see...... read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

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This review is for the manager, Sean. He's incredibly helpful and handles difficult situations/customers with grace and integrity. Great customer service read more

Horrible customer service from the employee with blue hair and face mask. Won't be returning EVER to this store! They wouldn't sell us a 22 cent goldfish! They asked what kind of tank we had for the tiny fish and apparently our HUGE glass fish bowl wasn't acceptable. I laughed and said I wasn't planning on buying a $100 + tank for a $0.22 feeder fish! They went on to school me that fishbowls are where goldfish go to die and they need big tanks because they can live 20 years and grow very large. She was assuming we had some tiny fish bowl but we have a HUGE glass bowl with a filter! That tiny fish would have been just fine! Instead the employee acted about ready to start a save the goldfish protest by blocking off the freeway! We left the store, went down the hill to PetSmart and got our fish there. I'm 51 years old, mother of 4 wonderful kids, been married 21 years, and we're responsible pet owners! I think if I'm able to raise 4 children successfully I should be able to manage caring for a 22 cent fish! Maybe Karen should worry a bit more about the 20+ dead fish in the stores tanks instead of making assumptions on us as pet owners! Unbelievable! read more

New location still with items in cardboard boxes in front Staff is cool Need a few more on the floor - this being only Tuesday, I guess it will happen soon read more

Petco - New location for the Petco - Pet Stores Near Me - Rolling Hills Estates, California

Took my dog in for a bath & haircut. They shaved him bald and kept him caged for 3 hours which traumatized him. He now afraid of being alone or left. This experience changed his personality. read more

I walked into this location looking for some dog food. We just adopted several months ago and Danté just hasn't been eating the food we've been putting out for him. As I was browsing the aisles, Chad approached me and offered his asstance. I explained my situation and he was happy to help. Before he started just pointing anything out, he asked me some questions to get some understanding of our lifestyle with the dog - that was refreshing. We pointed out different types and named the benefits of each. Even offered some tips and info as to why Dante hasn't been eating. You can tell he's passionate about what he does. We narrowed it down to one and even saved me some money on the purchase. Thanks again, Chad! read more

A great selection of food for your pets. They also do grooming for dogs. And they do have pet adoptions. This place has a lot of treats for your pets and you could buy them by the pound. I was very impressed with the store because he was very clean. Their customer service is OK that's why they got four star. They do not price match anywhere. That's another reason for giving them for stars. Overall a fantastic pet store. read more

Petco - Treats - Pet Stores Near Me - Rolling Hills Estates, California

This is strictly for the groomers. In summary, they did a good job on the actual task- grooming. However, they lack professionalism and lack attention to detail. As with all groomers, they requested copies of vaccinations. Understandable. We were taking 2 dogs in and honestly did not know that one was not up to date. I should note that their vaccinations have been done at multiple clinics, and the paperwork may have been a little more complicated than what they might be used to, but it's really not that hard to review them quickly. Anyways, they misread the documents and refused to take either dog. I had to get on the phone with the employee and pointed out that one of the pups was indeed up to date. No apology. In fact, she still sounded hesitant so I assured her that she could call the other clinic. Again, no apology or any effort to take responsibility for her mistake. When picking up my dog, they handed me an invoice that was more than what they had originally quoted us. And when I brought up my frustrations, the employee actually blamed her manager. Strange. Another older lady came out and began to chime in, while talking over me. The cashier was also very cold. I was pretty frustrated with the whole experience. I did not appreciate multiple employees ganging up when it was their mistake for overlooking the records in the first place. My 2 cents here is that, it is inevitable to make mistakes but the way they handled the situation was not pleasant in any way. Learn to take responsibility for your mistakes and treat people with kindness. On that note, I will NOT be returning. read more

I will never go to Petco again! I purchased some cat toys for a friend, using cash because the cashier advised that if I used a credit card, if the toys were returned the money would go back to my credit card. Learning later that the friend doesn't need more cat toys, I returned them the next day. The receipt says that items can be returned within 30 days with a receipt, which I had. When making the return, the store would only give me a gift card, not cash, and repeatedly claimed that their "system" doesn't allow them to give a cash refund. It does not state this under the Return Policy on the receipt or online, nor did the cashier tell me this. In fact, it says that if a check is used for purchase, the return will be in cash. I called the general Petco number on the receipt and got the same bogus answer (after trying other excuses first): The system doesn't allow us to give cash refunds. This violates their OWN policy and is unacceptable. If you take cash for purchases, how can you not give cash refunds? This is a company totally unconcerned about customer service. Bye bye. read more

We live in Torrance and shopped around for different places to get training for our puppy. We ended up going with Petco in the peninsula plaza for several reasons. First, the pricing is great. When you pay for the class you can also get an in-store credit. Second, we were able to get one on one training with a great trainer. Chad is a the best trainer very attentive of my pets needs and excellent at what he does. Third and finally all of the people are great there. Everyone is nice and they go out of their way to help. If you are looking for a dog trainer you couldn't do better than Chad!!! read more

Petco - Rufus in Dirt!! - Pet Stores Near Me - Rolling Hills Estates, California

Petco in Rolling Hills Estates; Amazing service! Had to go there to get a specific Flea Treatment for our cats since the one by my house was out of stock. Was greeted by Cody, and was so grateful I was. This young man was extremely informative unlike any employee I've come across in the many years shopping at the bigger named pet stores. This young man should be given a gold star and be made manager, if he isn't already. This is truly what customer service is; he took the time to ask questions and explain what the best treatment I could afford would be for the amount of cats I have. I left with a better long term Brand of Flea Treatment and looking forward to a much better outcome for both my Precious Fur Babies and my frugal purse. Thank You Cody!!! Two Thumbs Up read more

I recently had my dog groomed at the Rolling Hills Estates Petco by lead groomer Dana Reilly. When I watched through the outside window I thought it strange that she did not look underneath my dog when she shaved him.In fact she was talking to another groomer as she shaved my 9 month old puppy.Her negligence caused a razor abrasion and left his testicles bloody and Cooper traumatized.I took Cooper to see the Vet to see if antibiotics were needed.He verified the razor abrasion and told me how to care for Cooper to make sure he did not become infected.When I went back to the store about this matter Tiffany who claimed to be a manager was rude to me to the point of being insulting. In my angst of being mistreated and my puppy being abused I called Customer Service for a week but could not get a supervisor to return my call.I finally sent an email and finally the Petco District Manager Shannon Smith called me and assured me that it was appropriate for them to reimburse me for the Vet bill but there has been no follow through as to my receiving that promised check.We are approaching 1 month in a few days. I emailed the CEO of Petco and he has not responded either. I sent both he and the District Manager a photo of Cooper's bloody testicles. Photo's do not lie ! Petco's customer service is nil .Given the fact that my little puppy was injured and traumatized I find it appalling that Petco did not reach out in any way. I have lost respect for Petco and would never consider using their grooming department.In fact I will do my business with Pet Food Express right across the street. read more

This store always feels like it's set at 80 degrees. I was just at MOD Pizza and it felt 10° cooler in there!

If I could give it zero stars I would. Please don't ever bring your dog here for grooming. They are the worst. They called and said my dog war ready. When they handed him to me he was wet. I asked them to dry him more. I paid for service to brush his teeth and clean his ears. They said that they did but when I checked his ears and his mouth they were not clean. They checked my dog for mats before they took him in. I brushed him thoroughly to make sure he would have no tangles before his appointment. During the precheck one tangle was found. When I picked him up he has mats on his ears and throughout his body. The technician gave him mats during the washing process. He is a long hair dog and he was nut washed with the proper technique. Then they has the audacity to charge an extra $20 to untangle him - however he was full of tangles when I picked him up. I asked them to untangle him and Jasmine the dog groomer said she could not. I spoke with her for 5 minutes showing her how to do it and she went to the back and came back and said she got one out. I asked for the manager and he said she untangled him. I showed him the tangles and he still did not waive the additional fees. I went home and worked on the dog myself. It total I was charged over $95 for a bath- no haircut. They did a terrible job and they are incompetent. If you have an average / short haired dog yiu might be ok if you only want your dog shaved to 1/2 in. But if you have a speciality dog, designer dog with longer hair you will regret coming here. My dog went on happy and playful. When she brought him out he was shaking and scared. I even asked her what happened and why he was scared and she could not answer me. My dog is groomed every two weeks and is used to being groomed and handled. I came to Petco because I was not able to attend my regular appointment with the regular groomer. It was a huge mistake. read more

I just started shopping here and the customer service is impressive. They walked me to the product, provided recommendations for my new baby boy and helped me with food, etc. Thank you as it was my first experience of this store and I'll be back! read more

I'd love to be able to give this store a higher rating but it would only account for the two very friendly and very helpful cashiers that assisted me. The manager Jacob on the other hand was rude and seemed to lack communication skills that I would expect from someone in his position. He not only left me in the aisle waiting for his return for over 15min. He never even returned. The only reason I was helped was because of a friendly young latina cashier. Im not to sure if Jacob understands his responsibilities but I definitely feel he needs managerial training. read more

my dogs look and smell so good! They left the store really happy, And so did i, Dana is my groomer and she always does an amazing job with my dogs, she's very attentive,patient, loving, I've never had someone love my dogs so much the way she does, I wouldn't change my groomer for any one else, I highly recommend her as the lead groomer thank you so much petco & dana for taking care of my dogs read more

The groomers at Petco do a marvelous job on our senior chow mix! They are very kind to her, and she's not afraid to be dropped off there. I'm so glad we have a great groomer up here on the hill!! It's also nice that the store is so big since they stock her special dog food. When I dropped her off the other day I took a moment to check out the cats that were up for adoption. I wish we could have a cat but I have too many relatives with allergies. Even so, I love that Petco is doing its part to find forever homes for these fantastic felines. read more

Came in for cat food, easily found what I needed, and I love how clean this location is. Checkout was quick and easy. The young man at the front desk was incredibly friendly and helpful as well when I had a question about my account. Very pleased with this shopping experience. read more

Just walking into the store to check out the adorable pets they had and landed on an hamster that was on sale for half off. I didn't really plan on picking up a new addition to my family but found out the hamster they had there wasn't ever chosen for adoption and thought it was destined for us to come and save the poor hamsters life. Robyn, a store clerk, was very helpful and knowledgeable with the items and purchases we needed in order for Patti, our hamster to live a fulfilled life. Robyn's customer service was exceptional and went out of her way to provide her knowledgable service to help us in anyway possible. read more

I often bring Buddy to this Petco because it is convenient to pick up treats for my pup. They do a nice job (though no bells whistles or bows). However this time it was so decidedly NOT convenient I won't be returning. I brought my dog in for his appointment at 3 but they said it was at 2. My husband was there when I booked and confirmed it was at 3 and I busted my butt driving from 30 minutes away to get there on time. However I was just SOL since their appointment booker double booked. I thought the reason we are given a 3 hour window is to be accommodating for mistakes like that-especially when it is their mistake. I guess they are just too big to care about customer service. read more

The employees here are very helpful and take the time to answer any questions you may have. You can tell they care about what's best for your pet! read more

What a great experience. Felt very comfortable knowing my dog was well taken care of with Shelly. She took extra time and attention to make sure his wrinkles and ears were thoroughly clean. We will certainly be going back to Shelly for regular grooming. read more

Chad the Dog Training Chad the dog trainer is AMAZING! We adopted a five year old terrier who was not housebroken and had leash aggression issues. Our dog now goes to the door when she has to go out! And on the occasions when she does go in the house she uses pee pads 90% of the time. And she no longer growls and lunges at dogs when we take her for walks. We wholeheartedly recommend Chad! read more

Great store...has a wide variety of foods, natural and otherwise. They greeted me and offered a treat to my dog. The groomers did a superb job! Location is convenient, close to lots of stores. I will continue to use them and will recommend this Petco to my friends. read more

Petco - Emma loves the store and the staff. - Pet Stores Near Me - Rolling Hills Estates, California

We called and booked onto the puppy playtime. We arrived with vaccination records and our pup all excited to play and the trainer just looked at us and said "oh the puppy playtime...err...I don't think I'm going to do it today". Er what? I tell him we called yesterday and booked our spot and we're here- "yeah no I'm not doing it today." Then he walked off. We were so shocked, while standing next to a huge table advertising the event. Totally bizarre and no apology just a bad attitude. Needless to say we are no longer going to enroll for the training classes or even shop at this store again. read more

Very happy with this Petco in my neighborhood. I've done puppy classes here and get dog food here (Canidae dry and Merrick wet). I wish they had more variety of single dog snacks like Pet Food Express. I have done grooming here too, but my dog is really afraid of the dryer so I just wash her myself. Everyone is pretty friendly and they have no problems taking back something my dog won't eat!! read more

Very very nice staff. Helpful and energetic. We always go there with our dog Bella. Very close to our home. Very convenient. Highly recommended . read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

nancy, the store manager, helped me fit a muzzle for my reactive pitbull and, being a dog trainer in a previous life, provided much helpful advice and reassurance for this beleaguered owner. thank you!! read more

Review is for grooming-store is fine for product. I will admit my dog had some mats-I agreed to pay additional to have those worked out-and he is bathed and brushed out weekly so it wasn't a lot. They kept the dog for 4 hours and all they did was shave him bald. Called and told them they just lost three dogs for grooming-person I spoke to didn't seem too concerned. Will be looking elsewhere. If you have a short haired dog that doesn't require actual grooming-probably fine for a bath. read more

I went to Petco to buy rabbit food. They didn't have the type I usually buy. The dog trainer was standing nearby so I asked him if he could help. I asked him for the brand Carefresh. He then pointed to where the rabbit food was located. I told him I already looked and didn't see the style I was looking for. I asked him if he could look to see if they had it in the back. He then made a motion with hands saying you want me to go in the back to look for food? I just said forget it and went to the front to get help from the manager! This place has gone down hill since they relocated to this bigger location. There are never any customers when we go there. I now know why. With crappy customer service like that, they are losing customers! Also, that dog trainer looked higher than a kite. He probably couldn't understand my question!! read more

Not happy at all with the grooming service here. My dog came in for a bath and I picked him up he was still wet ... and his face was still dirty. Then I brought him for a haircut about 1 month later and they refused to take him becuase she said my mini poodle nipped at her .. never before have they said anything to me about this, and maybe if the groomers were more friendly and welcoming dogs wouldn't be so nervous around your groomers. Bottom line I wouldn't go here for grooming and I definetly won't be giving my business to them. read more

All Petco's are the same because they are a chain. It's always going to be the employees that make the difference. Petco in the Peninsula Center has wonderful, caring, animal loving employees who go out of their way to make my experience the best. A special shout out to Shelly in the grooming department who takes the time and energy to groom my dog exceptionally well. My dog is crazy about her and gets so excited when she has her appointment. We will certainly continue to have Shelly groom our dog on a regular basis. read more

I was in Petco Pennisula Center Rolling Hills this afternoon. I happen to hear a dog yelping and looked into the grooming area to see one of the groomers "Ardy" (young dark haired girl) brushing a small white dog's fur so hard that the dog's head was jerked backwards with every stroke and with every stroke the dog yelped. Small white dog with poodle type fur-this was after it was washed and she was trimming the dog. I was appalled, she did not stop, so I went and banged on the glass. (This was not even my dog!) She looked up at me like I was intruding upon HER! There was a young blond man (very young) at the grooming counter who said before I even pounded on the glass "Oh he just does that" (inferring it was the DOG who was at fault!) Another Petco rep came over to the grooming area and said "she is just brushing the dog" and I replied, "NOW, she is just brushing the dog, but where were you when the dog was yelping--five minutes ago!!" Per my promise to the unfazed employees of Petco, this was reported to Corporate offices of Petco. I have owned multiple dogs all my life; dogs do NOT YELP unless there is a reason. i left the store with the definite impression at Petco it is more important to ignore inappropriate conduct by a co-worker and blame the dog, than it is to insure humane treatment by the employees. It is significant to add, this was a sweet dog, never made an aggressive move once. If your dog let's you know he/she doesn't want to go back to a grooming place, do not leave your dog unattended there! This groomer was in the far back area of the salon, it was just happenstance that I happen to hear the yelps. read more

Love this petco. Love the groomers. Everyone's pretty helpful. Jason has helped me and my family with all our pet needs ! Alana's an awesome manager. Sad I'm moving out of state. Hope they can matchup ! Thanks guys! read more

This review is for the groomers at this location--they are wonderful! I've taken my dog there many times. She's older (nearly 14!) and has skin issues and they take such good care of her. They're accommodating about scheduling and go above and beyond to care for her while she's there. They also do a great job trimming her nails and brushing her teeth. Brittney has been especially sweet, but honestly everyone we've worked with is wonderful. And if you're shopping for pet food, Tim is friendly and knowledgeable. I highly recommend! read more

I brought my Pomeranian for a trim and specifically asked the stylist to only trim his hair around his legs and back. I emphasized that we like him fluffy and take really good care of his coat. She made a note in the system to avoid confusion. Three hours later his hair has been cut very short and it is uneven. You can see every cut that was made as it looks "choppy". I am extremely disappointed with the service and the lack of accountability from the stylist. No resolution was offered instead the stylist was defensive and stated that I requested a short hair cut. I would never do such request, there is a specific style for a Pomeranian and she obviously is not familiar with it. Petco advertises 100% satisfaction guarantee and trained professionals in their grooming department, however today's staff fell short from that. To make matters worst, as I was walking out, one of their employees unaware of the situation complimented my dog and mentioned how he looked different as a Pom with short hair as they are usually very "fluffy". read more