The staff here is amazing. Travis and Manny (sp?) are super helpful and patient with my big, loud, ~90lb pup (sp?). The trainer, Catalina, is AMAZING! Between my pup's personality and limitations (she had a bone inflammation disease at 5 months that ended with a dysplasia diagnosis at 1.5 years old), she's been tough to train outside my home. People are afraid of her and that reinforced bad habits. Catalina recruited fellow employees and hit us with a barrage of tactics that helped us unlock the secret to helping my pup find the mental space to be calm and attentive. Within weeks, she went from being unable to let anyone TOUCH her leash to being fairly calm with friends as I go to the bathroom. Lots of locals use her too, so she's very connected with the community. I highly recommend her and this location. read more

This store has only one person ringing up customers and no one else available to help. The cashier was going on and on telling stories about his personal life to a man with 3 young boys who were anxious to leave but he kept talking. I could not find the item I was looking for. So I waited and waited. When it was my turn there was someone behind me so he said let me help this person and I'll show you where to find the item. The gentleman behind me said to help me first but the employee refused. Then another person gets in line and he helped them too. I finally gave up and walked out. They need more staff and a cashier who does not have prolonged conversations with customers about irrelevant things and then skip a customer to help everyone else in line first. I've never been in a Petco with such poor customer service! read more

Don't go to the groomers here. Went every 3 weeks with my dog Sidney and on my 5th year of going . The mis-informed grooming salon manager said they can't trim nails if dogs on low dose Prozac which she has been on for 8 years. I can't wait to tell my vet. Idiot. I will shop elsewhere and bring my dog elsewhere. read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

Zero customer service or knowledge of corporate policy. Canceled my Dog's grooming appointment for a grade 1 heart murmur that has been Vet checked and approved for grooming. First asked for a vet note then when I said I had a vet note they said they couldn't do it anyway. 0 out of 10 don't recommend. read more

I've been bringing my pup Bonnie to Catalina at Petco for dog training since she was 3 months old (she's now 9 mos), and I couldn't be happier. Catalina is patient, kind, and compassionate with both dogs and their humans. Thanks to her guidance, Bonnie has mastered her basic commands, made some dog friends, and is more confident. Highly recommend Catalina! read more

Petco - Graduation day! - Pet Stores Near Me - Rolling Hills Estates, California

Subject: Formal Complaint Regarding Refusal of Service and Lack of Compassion at Petco To Petco Customer Care, My name is Jonathan Bayani, and I am writing to formally express my disappointment regarding an unacceptable experience my nine-year-old son and I had at your store on Thursday, March 5, 2026, at approximately 6:30 p.m. My son had recently lost all of the fish in his aquarium due to a prolonged power outage at our home. Because the electricity was out for nearly two days, the heater could not run, the water temperature dropped too low, and his fish died. He lost a beautiful collection of cichlids valued at over $1,000, and he was absolutely devastated. As a fish hobbyist of nearly 50 years, I did not rush to replace them. I completely cleaned the tank, replaced the filter media, cycled the water for nearly a month, added a few goldfish to help rebuild beneficial bacteria, and tested the water thoroughly. Everything was stable, clean, and ready. My son had waited patiently, and this visit to Petco was supposed to be a positive step forward after a heartbreaking loss. Instead, it became a terrible experience. When we arrived at the fish department, we waited nearly 20 minutes for assistance, even though the store was not busy. We saw at least three employees, including Chris, Manny, and Travis. Eventually, Travis came over to help after Chris made the request. My son told him he wanted to buy a Jack Dempsey Cichlid and one of the African Cichlids. Travis asked the standard questions about tank size and water testing. We answered honestly: the tank was 55 gallons, the water had been tested, and everything was ready. We also truthfully explained that our previous fish had died because of the recent power outage. Travis then asked about the pH. I told him I had tested the water and that all levels were perfect. At that point, he informed me that he would not sell us any fish because I had told him our previous fish had died. I was stunned. He did not refuse the sale because the tank was too small, because the water was bad, or because the setup was unsafe. He refused the sale because I was honest. His demeanor was cold, dismissive, and completely lacking in empathy. I even asked him if he would have sold the same fish to someone with less experience who simply had not mentioned losing fish, and he essentially said yes. In other words, honesty was punished. That is not good judgment. That is not good customer service. And it certainly is not compassion. What made this even worse was that my son was standing there through the entire interaction. He had already gone through the heartbreak of losing all of his fish, and instead of being met with understanding, he was made to feel even worse. After leaving Petco, we went directly to Petsmart, and the difference was immediate. Their staff treated us with kindness, professionalism, and genuine care. They even expressed condolences to my son for the loss of his fish. That simple act of compassion meant everything. Petsmart made him feel cared for. Petsmart made him smile again. That contrast could not have been more clear: Petsmart showed empathy and humanity. Petco showed neither. I have been shopping at this Petco for nearly 10 years and have spent thousands of dollars with your company. Because of this one interaction, my family will no longer be returning. We will be taking all future pet-related business to Petsmart. Petco did not lose us because of policy. Petco lost us because of a bad judgment call, poor communication, and a complete lack of compassion in a moment when it mattered most. I ask that Petco seriously review this incident, including whether this refusal was truly consistent with company policy and whether employees are being properly trained in empathy, communication, and practical judgment. Policies should protect animals, but they should not be used in ways that punish honesty and alienate responsible customers. In the end, this experience taught my son two very different lessons: Petsmart showed him what real customer service looks like. Petco showed him what happens when compassion is missing. I hope corporate sees this and takes it seriously. You better believe I will be contacting corporate, they need to fix this. Sincerely, Jonathan Bayani read more

Petco - Petco's fish selling policy. - Pet Stores Near Me - Rolling Hills Estates, California

This place is very hit or miss. My most recent experience was definitely a mess. Went to buy some cat food. There was a 20% discount card in front of the food that I was going to buy. It showed brand I was buying was eligible. The only requirement was to buy over eight cans. No other restrictions. I grabbed two cases of 12. When I went to pay, the system didn't apply the discount. The cashier, a nice guy, called the manager. It took several minutes for the manager to walk up when I saw him approaching, I noticed he was walking very slowly. When he got closer, it was clear that he did not want to be up there. When I explained the problem he said the discount isn't applied on cases. When I explained that there was no restriction on the card. In a very condescending tone, he just repeated himself. I could've been a jerk and just split the case open and poured the individual cans onto the counter. However, I didn't want to lower myself to his level. I walked out. I'm done with this store. I'm taking my business to the store across the street or to PetSmart... Update: I called and spoke to the customer service department. A total waste of my time. I don't even know why they asked me to call them. read more

Looking back at my last review, it was for our beta fish from several years ago, Uncle Rico, who has long since passed. Today, I picked up Calypso #3. Petco in Rolling Hills has a variety of Betta fish, some looking fragile, others ready to go home. At the front register, Charlie provided genuinely friendly service. I was asked thoughtful questions about my bowl size, water treatment, and how long it had been prepared. I felt like I was adopting a family member rather than buying a $3.99 beta fish. Not to worry, my family is well versed on caring for Beta fish... even if we did accidentally bug-bomb the room with Calypso #2 in it. RIP, we felt terrible! read more

Wanted to get my son a fish but no one working to help. Definitely would not recommend this place. It's a Sunday afternoon and we can't buy a fish at a pet store ?! read more

I really enjoy bringing my pup here; I always find her food, treats, and toys. There's always a new toy she absolutely loves! read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

Not sure why all the bad reviews, but the staff at this Petco go above and beyond every single time. I honestly think a lot of the negativity comes from people walking in expecting a red carpet rolled out for them. Hmmm... entitled much? Every visit I've had here has been smooth, friendly, and helpful. The team really cares about both pets and customers, and they're always willing to go the extra mile. Whether it's answering questions, finding products, or just giving genuine attention to pets, they deliver great service. This is hands down the best Petco location I've been to. Ignore the angry "Karens" and give credit where it's due--this crew deserves it. read more

Me and my brother Nolan wanted a hamster and we got yelled at by the workers.they took a good look at our skin and said that we can't buy it. I am 24 years old ! read more

The good: The store is very well organized and easy to navigate. I was able to find a hemastat product here to use on my mom's 15 year old maltese's nail because it was bleeding because he's old and they're brittle. It worked well and was easy to use. They have a lot of cute dog goodies for birthdays like hats, dog cookies, dog ice cream, toys that are birthday related, and more. They have clearance items for good prices as well. The bad: I couldn't find the spray version of the hemastat that I was looking for originally but saw online that Petco carries it. Some items are pricier than if you got something similar at Home Goods (pet bowls and beds for example). The interesting: The single cashier was very chatty and passionate about pets but as a result talked to customers for a very long time while the guy next in line was carrying a heavy and giant container of cat litter. read more

Petco - My 15 year old shih tzu has brittle nails - Pet Stores Near Me - Rolling Hills Estates, California

I have 5 stars because of the service here. The staff are incredibly accommodating and most of them I've found are also knowledgeable- seem to really know their product, I've had great experience with the grooming here, both just-wash and wash+cut. Sara and Carly are my favorites. Patient and great grooming. I don't buy the dog food here because it's pricey to me, so I can't speak to that. I did purchase a dog toy here but the dog chewed it up within an hour. I assumed the quality would be better if purchased here at Petco, but not necessarily. It was even Kong brand which I generally have good experience with. Lastly, I find the app easy to use for scheduling grooming services. read more

Petco - Dog after washed and brushed at this Petco. Great job - Pet Stores Near Me - Rolling Hills Estates, California

Hit or miss at this Petco. My dog likes to come here and spend his allowance and he usually finds something he's interested in. The help ranges from great to borderline awful depending on who is working. Most of the time though the Petco rewards do actually work and you get cash and discounts. I try to not buy anything from Petco at full price as there is always sales. This location is decent. Stock is good and most times we get what we need at competitive prices (versus some of the direct delivery options). But still service here is hit or miss at times. read more

Well I lost my other account log in so here is another review from my new account. I have been brining my sweet pup since we adopted him 3 years ago. Azalea was the first to groom him from the terrible, dirty, matted mess he was when we got him from the rescue to the spoiled special baby he knows he is now! We are very careful who we allow to handle cheddar as he does get a little anxious at the groomers and the vets, and Azalea has been sweet, patient, TALENTED, and kind since day one! He goes in shaking, falls asleep during the bath and leaves so handsome and happy. She always asks about his medical status and listens to my concerns. I have a lot of trust and respect for her. People warned me about using a big store like Petco but as usual it's the people NOT the organization that make the difference. The gentleman at the register today, sadly I didn't catch his name, was also kind and friendly! Plus they have VIP services if your pup isn't a fan of crating and the noise. I can't recommend them enough read more

Petco - Christmas cut near his Christmas toy - Pet Stores Near Me - Rolling Hills Estates, California

I was in store shopping today, trying to snag the buy one get two free deal, when I saw an older man in a Petco uniform, his name tag said rick, talking down to another female employee. I overheard their conversation and he was saying that she isn't hitting her numbers, I could see she was becoming visibly upset. I even felt uncomfortable. He asked her what she'd change, and she said she does her best. It's really disheartening to see someone in a higher position talk down to their employees. Especially a conversation that should've happened in private. read more

We had a very odd experience at this store. I came in with my family to buy a fish and the employee, Travis, refused to sell it to us. Maybe he was having a bad day and decided to take it out on us, I am not sure, but Petco needs to train their employees in customer service better. We definitely won't be coming back here for any other pet needs. Also, the living conditions of the fish in this store don't seem to be ideal. Crowded and dirty. read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

It's a big store and they always have the items I need. Staff are very friendly and helpful.

I purchased Ollie dog treats from this Petco. The expiration date on package was 7/16/25. It was unopened and in my cupboard. On 5/2/25 I opened a package and felt mold. I looked through my stash and found another packet that was moldy. I took the two packets and tried to get a refund or an exchange. They looked it up by my number and said that I bought it in February, over 60 days refund policy. They refused to help me in anyway. They wouldn't even give me Ollie's contact number. I will never go to a Petco again. This location especially is very unfriendly and not very helpful. read more

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The guys that work there have terrible customer service. They are grumpy all the time. Makes going there unpleasant. The ladies are nice.

Went to this store to get a few goldfish for our pond on May 23 at 6 pm. They had about 80 goldfish in a tank and many of them were dead and getting eaten by the other fish. After waiting for a while, someone finally came to help us. I told him I wanted five goldfish. He asked how big the pond was, and I told him it was about 40 gallons. He said that five goldfish was too much for 40 gallons. I've had fish my whole life, and I know that is incorrect, particularly considering my filtration system. Ironically, the Petco tank was about 40 gallons and they had waaaay more than five goldfish in there. I won't be coming back to Petco. read more

I've been working with Catalina to train my 2-yr-old miniature poodle. She's incredibly knowledgeable about canine behavior. She not only explains what to do, but why it works. She is also amazingly patient even when my dog is being extra stubborn. I plan to continue our training with Catalina as she cares about helping both pets and their owners succeed. I highly recommend her. read more

Really disappointed in an older gentleman who was helping a family get their first hamster. I was buying some food a few weeks ago, when I heard him go straight to allowing the small child hold it (what if she got bit, or fell off the ladder) there was a chance for it to be dropped, direct quote from the worker "you can hold the hamster above the habitat in case it falls, it would be into the habitat" the habitat is still tall enough that this could break a leg or arm or cause neurological issues. They were recommended bare minimum items. (Colorful plastic habitat that is a porous material which is harmful to their breathing when pee soaks in it) chews, no toys (they need lots of enrichment), no bedding. They got a ball for it to run around the house, which their paws can get stuck in and get hurt. This needs to be re evaluated by the company, you're selling live animals and are responsible for them. Don't think I'll be using Petco for my pet care needs anymore. read more

Easy parking. This Petco is part of a large outdoor shopping center. Petco is next to Rite Aid. The staff were all very friendly. I asked questions about the cat food and they were very knowledgeable. I bought a new brand and if my cat doesn't like it, I can always bring the opened bag back for credit. read more

I called earlier since we had dropped off my dog to grooming "flea cleanse" and a manager was not available. drop off at 8:45 am tine off pick up once they "finished" with my pup 4:00 pm. my daughter pick him up and took him to her house. she called me immediately to show me the fleas all over our dog. They did not trim, bathe or removed the fleas. I explained all of this to Shawn from Petco, when he returned my call, he accused us of the fleas being on our dog because of us not taking proper care of him after pick up. I explained the fleas were there after pick up, our dog didn't receive any of the services paid for, then I asked him to provide the service they were paid for and he refused, his manager Tiffany, a very passive aggressive woman, who constantly reply "let me talk and do not curse at me", as I explained the situation again, she told me several times to not curse at her when I never did, and I told her I will contact my credit card and fight the payment, she told me that thieving, she got upset when I replied, you had my dog from 8:45am to 4pm and didn't provided any of the services you were paid for, which as a fact is thieving and deceiving. Not happy, all I wanted from them was to do the job they were paid for, since my daughter noticed the fleas 10 minutes after picking him up. Very rude, bad costumer service, they do not provided us with a solution to this issue, she lied to me asking me not to curse when I didn't, and I will escalate this to @PETCOcorporate. Why should I paid again for a service not done that I paid for already! read more

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I paid for pet training classes for my puppy, only got 3 out of 12 classes and one day the trainer did not show up for training. Apparently she no longer worked there. Contacted the store managers Sean twice asking for prorated refund. He said refunds are done at the corporate level even when I purchased the training package in person. Called corporate customer service and they said since I bought the training in person the store needs to give me the refund.... What a ripoff and love how they passed the ball around. I am pursuing this refund and bring this issue up to a higher level. Can't believe this is how Petco conduct business! read more

Long overdue! So we are new pet parents and had our rescue for a few months. Azalea is just so amazing with our little Cheddar. From the first time when he was stinky, matted, and just recovered from neutering. To every month after, she has been sweet and gentle. He doesn't like going in but she makes him so relaxed while there and he looks amazing after. First time I inquired about something to help with a hotspot and she walked me right over. She gives great reports after each service. And it looks like the whole team is amazing! Thank you guys! read more

Petco - Righter after the groom, ready to go home. Dignified, happy gentleman in his cute scarf - Pet Stores Near Me - Rolling Hills Estates, California

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Filthy filthy filthy store. I came in to get some large containers of dog food. I went inside and there were lots of employees standing around. I would think one of them could clean the floors. read more

Petco - Inside the front door - Pet Stores Near Me - Rolling Hills Estates, California

Came here to look around at the fish, guinea pigs, cats, etc. It was fun to look around. Service people were nice. Just wanted to kill some time before dinner. read more

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Jenni is amazing with my lil Cocker senior! Everyone in grooming has been great but We usually see her and she is so careful with him, always does an amazing job even if you have specific requests, she remembers everything about him and truly cares. I used to do mobile grooming, but I had some bad experiences, who knew that Petco would be the best possible place for him! He never has to sit around in a crate, waiting to be groomed and I get a heads up when he's going to be ready so I can be there right when he's finished. Buddy just loves her and he went from being so nervous to completely calm, and he's 14! Oh and he doesn't come home all itchy like he has every time in the past. Takes so much stress off. Highly highly recommend the entire grooming staff here, but especially Jenni! read more

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We've been taking our shihtzu here for a couple of years now for grooming. Just took our second dog (puppy) here for the first time. Usually my wife brings the dog here. This was my first time taking our puppy in and had a great experience. Our frenchie turned out awesome! Excellent customer service from Jenni and Dana! Thanks again! Don't hesitate to have your dogs groomed here! read more

I drive out my way to take my fur baby here for grooming. You can book with any of the grooming associates they all do a really good job. read more

Petco - Pet Stores Near Me - Rolling Hills Estates, California

Horrible! The grooming department is the worst! I brought my dog in today and they butchered his hair. He is a cock-a-poo and had a beautiful tail and the groomer shaved it all off completely! He also won't stop licking and biting his foot now and there is a mark there which he didn't have before I brought him in. It looks like the groomer had never groomed a dog before! They shaved his body also without even consulting me and it's totally uneven. I will NEVER go back. I feel so badly for my dog who seems so uncomfortable now. read more

We've been taking our senior bull terrier dog to get her nails trim. In the past, we've been turned away from other grooming places because our dog has very sensitive paws and she is not easy to trim. She is a big dog and she can be intimidating if she is not happy. The groomer at this Petco (I think her name is Jenni) is amazing with our dog. She even carried her since our dog refused to walk into the salon. She did a wonderful job with her nails. I'm really happy with this place. read more

When you've got this many one-star ratings, there may be a reason for it. While setting up for a trim and bath, I accidentally put checked the wrong info in the notes about my dog having a heart issue, and they called to check on that, which was appreciated. But then when we talked to clarify it up, they refused service without my going to my veterinarian to get something printed on letterhead saying he's clear to get a bath. Their policy is literally if you accidentally check something, you have to spend your time and the vet's time to get something printed to say "nope...that was a mistake." While I appreciate caring about my dog's health, that isn't helping my dog. That's having an overprotective lawyer, instead of a good one, and that's a company hiring employees who are trained to act instead of think. We already shop at the pet store across the street because of the quality of the products. We'll go to a more caring facility for grooming also. read more

Took our rescue pup Greta in for grooming today. I wasn't sure how she would do getting a bath, nails trimmed, etc. because she's been through some tough times and the rescue didn't have a lot of information for us. However, Dana did a fabulous job of making me feel comfortable leaving her. Greta didn't seem in any rush to go home when her grooming was finished. Her coat is nice and smooth, she smells nice, and I could tell they gave her tons of love during her services. We will definitely be back for regular grooming each month-- so worth it! read more

Petco... Yes, they all are pretty much the same. And, that's a good thing. You know when you go here you can get the pet supplies that you need. This Petco is no different. They've got it all. This Petco is located in the Peninsula Center Shopping Center in Palos Verdes. As it right off of Hawthorne Blvd. and Silver Spur, it is easily accessible from either street. This Petco is located in a large shopping center, so parking should never be a problem. There is a very big lot out in front, around the side, and in the rear. This Petco comes complete with all of your pet needs. They have it all: fish, aquariums, aquarium plants, cat food, dog food, cat scratchers, pet harnesses, and during Halloween, pet costumes. ...I'm sure I am forgetting something... :-) Plus, they have a pet grooming facility. It is a one stop shop. The staff at this location comes and goes, as seems to be the case with all Petco, so it is hard to review them. But overall, everyone who works here has always been nice and helpful for all of the years I have been going here. Good shop. They have what you need. read more

Awful customer service and attitude by the store manager Nancy. I do not recommend ever going to this store again. I will write a complaint letter to their corporate office. We tried to buy a fish today and the store manager Nancy asked us a lot of questions just to buy 1 or 2 fish. "How big of a fish tank do you have, do you have a water filter, heater, pump? ... Can you show me a picture of your fish tank at home?!?! ... if you don't have this equipment, we cannot sell you a fish." I understand she wants to make sure the fish are not abused and will be taken care of but is she the "fish police?" We told her we already have a fish at home right now and take good care of it. We would buy more equipment for the fish if it is needed. We asked for her to show us the PETCO company policy where it says "if you do not have stated equipment, their store WILL NOT sell any fish to you!" Nancy could not produce it but it likely does not exist! Eventually she relented and quit fighting about not selling a fish to us but she went as far as to threaten that if "we" bought a fish, the fish would not be refundable and the store would not take any responsibility for the fish! We never asked about refund policy and have no intention on returning the fish. How unprofessional and disappointed in being treated in this manner!!! read more

best Petco location around !! i come from san pedro for the huge variety and polite workers .. special thank you to tiffany. we appreciate all her helpful information and tips for our new kitty. she helped us around the store and i really appreciated it ! thanks again tiffany read more