Just like the majority of the 1-2 star reviews on google/yelp/etc removing Tamara who is currently the manager past year or so might be the best thing to do as the staff under her and the store is great, however Tamara has caused a ton of issues to her clients not only me and extremely similar situations have occured after reading other negative reviews. I have now updated this review 10/10/23 to state I will no longer ever be shopping at a Petco in the future and will be cancelling my Vital Care program membership starting in Nov. Below is my whole situation. Few months back scheduled an appointment for my Dog Full Bath/Groom. I booked the earliest appointment, arrived 5 min before store opened I was the first there but another lady rushed in as doors opened and got into line ahead of me, I ain't making no fuss as an appointment is an appointment so I waited. I book in Kobe they at the time had 4 groomers and as I left the lady in front of me and myself booked in the guy behind me didn't as they told him his dog needed proof of rabies vaccine. So as I am leaving (with the earliest appointment) 2 dogs with 4 groomers. Normally when I bring in Kobe its around 2 maybe 3 hrs max I have had one longer but they kindly called to let me know. Appointment was for 9am I decide to go back at 1pm which is now 4 hrs later 1) To check on Kobe to see how much longer and 2) If they still working on him should be almost done I can do some shopping next door so all is good. I get in and ask and was told by the lady up front Kobe hasn't been seen yet I ask why and how much longer she comes back out to tell me we have been busy today and overbooked Kobe will be done in about 4-5 more hrs. So they just basically told me as I am here at 1pm 4-5 more hours which is 5pm-6pm finish which is when grooming closes... So a 9am drop off to 6pm is a no can do especially as I worked later that day. 9 hrs sitting in a cage with a bunch of yappy dogs is not right for my dog so I took him and left. The above is why I am upset but it got a whole lot worse as I called petco customer service for 5 weeks straight trying to get help but no one helped me at all but eventually the manager Tamara finds out I am putting in a bad word and now has banned me from her grooming salon. I pay for Vital Care and get free teeth brushing and nail trimming now I can no longer get that... I got ahold of the General Manager Ron and he helped me twice so far getting my dogs Teeth and Nails done through the Vet but it is an extreme hassle getting ahold of him as I have now not gotten a reply in 2 weeks and need to bring in my dog for a service I am paying for. Which is now why I am currently planning to cancel my subscription and no longer shop at Petco and plan to also make this post public to make sure Tamara is removed. 4 read more

Just like the majority of the 1-2 star reviews on google/yelp/etc removing Tamara who is currently the manager past year or so might be the best thing to do as the staff under her and the store is great, however Tamara has caused a ton of issues to her clients not only me and extremely similar situations have occured after reading other negative reviews. I have now updated this review 10/10/23 to state I will no longer ever be shopping at a Petco in the future and will be cancelling my Vital Care program membership starting in Nov. Below is my whole situation. Few months back scheduled an appointment for my Dog Full Bath/Groom. I booked the earliest appointment, arrived 5 min before store opened I was the first there but another lady rushed in as doors opened and got into line ahead of me, I ain't making no fuss as an appointment is an appointment so I waited. I book in Kobe they at the time had 4 groomers and as I left the lady in front of me and myself booked in the guy behind me didn't as they told him his dog needed proof of rabies vaccine. So as I am leaving (with the earliest appointment) 2 dogs with 4 groomers. Normally when I bring in Kobe its around 2 maybe 3 hrs max I have had one longer but they kindly called to let me know. Appointment was for 9am I decide to go back at 1pm which is now 4 hrs later 1) To check on Kobe to see how much longer and 2) If they still working on him should be almost done I can do some shopping next door so all is good. I get in and ask and was told by the lady up front Kobe hasn't been seen yet I ask why and how much longer she comes back out to tell me we have been busy today and overbooked Kobe will be done in about 4-5 more hrs. So they just basically told me as I am here at 1pm 4-5 more hours which is 5pm-6pm finish which is when grooming closes... So a 9am drop off to 6pm is a no can do especially as I worked later that day. 9 hrs sitting in a cage with a bunch of yappy dogs is not right for my dog so I took him and left. The above is why I am upset but it got a whole lot worse as I called petco customer service for 5 weeks straight trying to get help but no one helped me at all but eventually the manager Tamara finds out I am putting in a bad word and now has banned me from her grooming salon. I pay for Vital Care and get free teeth brushing and nail trimming now I can no longer get that... I got ahold of the General Manager Ron and he helped me twice so far getting my dogs Teeth and Nails done through the Vet but it is an extreme hassle getting ahold of him as I have now not gotten a reply in 2 weeks and need to bring in my dog for a service I am paying for. Which is now why I am currently planning to cancel my subscription and no longer shop at Petco and plan to also make this post public to make sure Tamara is removed. read more

Just like the majority of the 1-2 star reviews on google/yelp/etc removing Tamara who is currently the manager past year or so might be the best thing to do as the staff under her and the store is great, however Tamara has caused a ton of issues to her clients not only me and extremely similar situations have occured after reading other negative reviews. I have now updated this review 10/10/23 to state I will no longer ever be shopping at a Petco in the future and will be cancelling my Vital Care program membership starting in Nov. Below is my whole situation. Few months back scheduled an appointment for my Dog Full Bath/Groom. I booked the earliest appointment, arrived 5 min before store opened I was the first there but another lady rushed in as doors opened and got into line ahead of me, I ain't making no fuss as an appointment is an appointment so I waited. I book in Kobe they at the time had 4 groomers and as I left the lady in front of me and myself booked in the guy behind me didn't as they told him his dog needed proof of rabies vaccine. So as I am leaving (with the earliest appointment) 2 dogs with 4 groomers. Normally when I bring in Kobe its around 2 maybe 3 hrs max I have had one longer but they kindly called to let me know. Appointment was for 9am I decide to go back at 1pm which is now 4 hrs later 1) To check on Kobe to see how much longer and 2) If they still working on him should be almost done I can do some shopping next door so all is good. I get in and ask and was told by the lady up front Kobe hasn't been seen yet I ask why and how much longer she comes back out to tell me we have been busy today and overbooked Kobe will be done in about 4-5 more hrs. So they just basically told me as I am here at 1pm 4-5 more hours which is 5pm-6pm finish which is when grooming closes... So a 9am drop off to 6pm is a no can do especially as I worked later that day. 9 hrs sitting in a cage with a bunch of yappy dogs is not right for my dog so I took him and left. The above is why I am upset but it got a whole lot worse as I called petco customer service for 5 weeks straight trying to get help but no one helped me at all but eventually the manager Tamara finds out I am putting in a bad word and now has banned me from her grooming salon. I pay for Vital Care and get free teeth brushing and nail trimming now I can no longer get that... I got ahold of the General Manager Ron and he helped me twice so far getting my dogs Teeth and Nails done through the Vet but it is an extreme hassle getting ahold of him as I have now not gotten a reply in 2 weeks and need to bring in my dog for a service I am paying for. Which is now why I am currently planning to cancel my subscription and no longer shop at Petco and plan to also make this post public to make sure Tamara is removed. read more

Just like the majority of the 1-2 star reviews on google/yelp/etc removing Tamara who is currently the manager past year or so might be the best thing to do as the staff under her and the store is great, however Tamara has caused a ton of issues to her clients not only me and extremely similar situations have occured after reading other negative reviews. I have now updated this review 10/10/23 to state I will no longer ever be shopping at a Petco in the future and will be cancelling my Vital Care program membership starting in Nov. Below is my whole situation. Few months back scheduled an appointment for my Dog Full Bath/Groom. I booked the earliest appointment, arrived 5 min before store opened I was the first there but another lady rushed in as doors opened and got into line ahead of me, I ain't making no fuss as an appointment is an appointment so I waited. I book in Kobe they at the time had 4 groomers and as I left the lady in front of me and myself booked in the guy behind me didn't as they told him his dog needed proof of rabies vaccine. So as I am leaving (with the earliest appointment) 2 dogs with 4 groomers. Normally when I bring in Kobe its around 2 maybe 3 hrs max I have had one longer but they kindly called to let me know. Appointment was for 9am I decide to go back at 1pm which is now 4 hrs later 1) To check on Kobe to see how much longer and 2) If they still working on him should be almost done I can do some shopping next door so all is good. I get in and ask and was told by the lady up front Kobe hasn't been seen yet I ask why and how much longer she comes back out to tell me we have been busy today and overbooked Kobe will be done in about 4-5 more hrs. So they just basically told me as I am here at 1pm 4-5 more hours which is 5pm-6pm finish which is when grooming closes... So a 9am drop off to 6pm is a no can do especially as I worked later that day. 9 hrs sitting in a cage with a bunch of yappy dogs is not right for my dog so I took him and left. The above is why I am upset but it got a whole lot worse as I called petco customer service for 5 weeks straight trying to get help but no one helped me at all but eventually the manager Tamara finds out I am putting in a bad word and now has banned me from her grooming salon. I pay for Vital Care and get free teeth brushing and nail trimming now I can no longer get that... I got ahold of the General Manager Ron and he helped me twice so far getting my dogs Teeth and Nails done through the Vet but it is an extreme hassle getting ahold of him as I have now not gotten a reply in 2 weeks and need to bring in my dog for a service I am paying for. Which is now why I am currently planning to cancel my subscription and no longer shop at Petco and plan to also make this post public to make sure Tamara is removed. read more

B E S T * DOG TRAINING * in SCV --- is by dog trainer, Tanya Terzian ---------------------------------------------------------------------------------------------------- I am so glad I that I accidentally found her for dog training because I have had 2 other dogs that went through weeks of dog training and only knew how to sit... "sometimes." My newest dog is a pure-bred Saluki, (related to Greyhounds and Afghans) one of THE MOST difficult breeds to train for many reasons. I knew this about the breed ahead of time, so I knew I would need professional help. Thankfully I met Tanya. She has helped me form an amazing bond of trust with my dog, explains WHY my dog has certain behavior... and answers ALL my questions. (I have a lot) More than anything Tanya is truly a special person. She is patient with people... and magical with dogs. I mean it... You really have to see her in action. Dogs are in her command - she truly is the Dog Genie! You'll laugh a lot too in her classes. She is a super-funny gal with such a positive attitude. I looked forward to going to her dog training classes. (and so did everyone else) She's not there anymore because she's opening her own training center!!! Of course I wish her the best. I'm sure her cheery smile, wit and laughter will be missed at Petco. Give her a call... you'll see what I mean... she is magical ;] * I wrote this review because I've used several different trainers over the years and know how frustrating it can be living with an out of control dog. Tanya has helped me become a happy dog owner. So... I want other people to look at their dog with joy in their eyes instead of fury. You'll be amazed at how quickly she will get the job done with your dog! I think she is still going to do the famous "Puppy Playtimes" on Sat / Sun at her new place and that is a great way to have her meet you and your dog. Here's her info: Tanya Terzian, My Dog's Genie (424) 234 - 3643 http://www.MyDogsGenie.com read more

What a bad experience here, no wonder they have such a low rating here. Stop by to see friends here and on the way back to LA had to grab some flea meds for our pet . Spent literally $60 just not even full to each capsule and still did not get a results! Even the company claims it would work almost guaranteed, fleas still were attacking our poor little fellow.Had to take a vet for a special treatment. A little month back to the store, sorry threw away a receipt, since it was "guaranteed" that it would work and no one even want to give a store credit! They did not even want to scan the box, even thought we are on the system and they clearly could see the whole transaction deal, nope! Called young manager Coleen, evening shift young lady, same thing, we need a receipt.What? Scan at least, see I bought not too long ago, not asking for refund, since product did not work! She did not help or even put an effort to help.I will be filing a legal complaint about the product and also contacting a manufacturer and Petco directly.We have been a loyal customers for 20 years and spending thousands of dollars on our pets at the store and on line and getting treatments like that? No, thank you from now on only shopping at competitor company! read more

Oh, what a delightful experience I had at this store today! I decided to purchase some dry dog food online from petco.com bright and early at 7:45 am for later pick up. Of course, being the punctual person that I am, I arrived at the store at 10:30 am, well after it opened at 9:00 am. To my surprise, the brilliant salesperson Taylor informed me that my purchase was not ready because, shockingly, there was no one available to bring it to the checkout. How absurd of me to expect such a simple task to be completed! Taylor then suggested that I pick up the product from the counter myself and then return to the checkout to pay. What a novel idea! So, I followed their instructions like a good little customer. At the checkout, they decided to cancel my online order and charge my card again for the product, graciously issuing a refund for the initial online purchase. How thoughtful of them! All of this could have been avoided if the staff had simply taken my online purchase from the counter and properly registered it as collected. But hey, who needs efficiency and common sense when you can have such a riveting show instead? read more

Terrible customer service, no wonder they have such a low rating, so it's not just me. I have been a great customer for years and policy here on exchange or store credit was more reasonable, but for the past few months I had a really bad, unprofessional experience from General Store manager Coleen, who does not give a darn on returning the item, since it did not work properly. From my history of spending here you could see dropping here almost twice a months thousands and thousands of dollars over the years, but she did not even put an effort to check the spending history , or the product I had an issue to help me with. Same goes for defensive store manager Leon, who also did not put any effort to resolve the situation, even for the store credit! Unbelievable! We won't shop here again, a specially with this treatment and high product prices.All we asked at least for a store credit , not a refund! read more

I recently booked an appointment with Perco Grooming after some initial rescheduling due to errors in their system. When I arrived for the appointment, I was informed that my dog had been flagged years ago because she does not tolerate the dryer well, and therefore they would not be able to groom her. While I understand their policy, I am disappointed that this information was not communicated to me at the time of booking. It would have saved me the trip and inconvenience if they had informed me upfront. I hope Perco Grooming improves their communication and booking process to prevent situations like this in the future. read more

Arrived today, impromptu to get a nail clipping for my little chawawa with an infant and toddler in tow. Asked at last minute if they could give her a bath and grooming as well. The staff (having the time) was very professional and caring. A additional staff member checked with me while I was waiting, to be sure I was being helped. After the trip home and back with many baby seat belt buckles, I was delighted to see my little 4 legged family member was happy, clean, and looking better than ever. Thank you Petco staff at Bouquet Canyon Road, Valencia. read more

This is to add on to my other review. now Tamara the person who butchered my dog sent me a nasty note on Yelp. saying I cane In screaming and cussed at her. She seems to like to create her own reality where she does no wrong. I was yelling because she wouldn't respond. she clearly heard me because the person in front of her said what should I do. Don't call someone to pick up their dog and then start grooming them. it's ridiculous and you are ridiculous and seriously should be fired. crazy person. read more

Took my dog here for training and did the first 2 puppy classes. Trainer was friendly and super helpful, but the group setting isn't for everyone. Classes had about 8 dogs in them and for a shy dog like mine, she was shy and reserved. Spent most of her time scared against the wall, hiding under the chair. Overall- friendly staff and reasonably priced, but the group setting just didn't work for my dog. Now she's an untrained killer on the loose. read more

Great place to buy all your pet needs. Have been shopping here for a while for dog food, cat food, fish food and yes, bearded dragon food. Good prices on items you need. The staff are always friendly in more than willing to help you out when you need something or have a question. read more

All I can say is wow. Vickie I believe is her name is very rude the way she talks to her employees while guests are in the store is just unbelievable. She completed ruined my Petco experience as a loyal customer to Petco for extensive years I have to say I won't be returning read more

Folks are really nice here. I buy all my pet food here including some fish. Enjoy bringing my dogs in to take a look around too. Just wondering whether to take in my Bearded Dragon. I am sure he would enjoy the place too. read more

Very well organized store with all you need for your pet. I feel the bird cages should be cleaned more often than usual. overall staff very professional well educated, store neat and clean and price is pretty much reasonable. read more

Someone should seriously investigate the store manager Rodney, I witnessed him trying to flirt with an employee who looked at least 18 years old and I'd say he's at least four decades older. Protect your employees Petco! read more

Angie is the best! Very kind and courteous. Always there for the customer. Thank you Angie! read more

Been here few times its always clean and friendly and the staff are helpful.