After dealing with a persistent eye issue for over two weeks, I finally decided to make an…read moreappointment to see Dr. Patel, and I'm so glad I did. From the moment I decided to book, scheduling was incredibly easy, and the staff in the office were all very friendly and inviting. It made the whole experience comfortable right from the start. Dr. Patel himself was fantastic. He conducted a thorough examination, and together, we developed a clear care plan to address my issue. I'm especially grateful for the care he takes with his patients and for thoroughly walking me through what steps we'd take next if this current plan doesn't resolve the problem. It gave me a lot of peace of mind. If you're in need of an ophthalmologist, I would highly, highly recommend Dr. Patel!

Great customer service. Dr Rios was very professional and helpful with my questions.read more

Dr Conwqy is the most comprehensive Opthamologist Inhave encountered in my 35+ yrs of dealing with…read moreGlaucoma qnd Vitreal Issues. Explains thing in plain English with pictures and words that are easily understood! She is the best!

I visited this Arizona Retinal Specialists one time in early 2023. I am a regular patient at their…read moreDel Webb location. I never scheduled any additional appointments with this office, yet I was sent two $50 no-show bills in 2025 for an appointment allegedly in February 2024. I have called three separate times and was told their billing system had issues and that it would be corrected. Despite this, I continue to receive bills -- most recently again in February 2026 -- for the same February 2024 "no-show" appointment that I did not schedule or miss. This has been extremely frustrating and disappointing. Ongoing billing errors and lack of resolution have made this a very negative experience, and I will not be returning to this location.

I am over the moon, and back pleased with Dr Justo,and his staff…read more I had waited 4 months for my consult ( as you can tell by the wait time he is an excellent doctor to be so busy to have months for a consult, but after my consult it is smooth sailing scheduling for procedures). It was worth the wait. I had also scheduled with 2 other doctors for second, and third opinions. The opinions turned out to be exactly what Dr Justo explained to me. I chose to schedule my surgery for Ptosis with Dr Justo. I had Ptosis surgery on both eyes. It was a very short procedure, and my healing was amazing. I am so excited with my results. When I say excited, I mean EXCITED. The staff thru the entire process exceeded my expectations 1000% ! Dr Justo is so calm, very knowledgeable, and will sit with you answering any questions you may have. You feel as if you made a new Friend , add in the staff, makes it plural Friends! I would send everyone to this office. I felt I was in good hands!

I had an upper blepharoplasty performed by Dr. Justo about 4 months ago. Immediately after the…read moreprocedure, I could see that the incision above my left eyelid was visibly higher than the incision on my right eyelid, causing my left eyelid to appear larger than my right eyelid. At my one-week appointment, Dr. Justo's assistant, Mandi, removed my stitches. I was hoping to speak with Dr. Justo at that time to show him my concerns, such as the uneven incisions and the way my incisions were stitched up, which caused "lumpy, bumpy" scarring, as one his assistants called it. I asked Mandi if I had a follow up appointment with Dr. Justo, and she said "just if one is needed." After waiting for weeks for the swelling to go down (in hopes that with time, the incisions may line up more evenly, and that I would be able to see more of my right eyelid), I finally called Mandi to inquire about a follow up appointment to address my concerns. Mandi asked me to email her a picture, which I immediately did. She called me shortly thereafter stating that my left eyelid was definitely still swollen and to give the swelling at least 2 months before following up. After 2 months had passed and my eyelid incisions were still not even, and my left eyelid looked bigger than my right eyelid, I emailed another picture to Mandi who called me right away ready to schedule a second surgery. I let Mandi know that I first wanted to meet with Dr. Justo to discuss my concerns and to see what my options are before scheduling another surgery. She also let me know that I would have to pay a facility fee for the surgery. I told her that I shouldn't have to pay a fee for something that was not my fault. She then said there is always a facility fee, and then scheduled a follow up appointment with Dr. Justo. At my appointment with Dr. Justo, I first met with Dr. Justo's assistant who asked me what my concerns were. I asked her if she saw the picture that I sent, and she said probably, and again asked me what my concerns were. I showed her the uneven scarring, and then the lumps and bumps around the incisions, and stated that I wasn't sure if the stitches still needed to dissolve. She abruptly said, "They are not dissolvable stitches! Didn't you get the paper with instructions after your stitches were removed?" I told her no, and let her know that I was trying to determine whether the stitches were dissolvable as I could still feel them behind the bumps in my incisions. She told me that I should have been putting hydrocortisone on the lumps and bumps and to do so. She then took pictures of my eyes and then left the room. She returned to the room with Dr. Justo who handed me my before and after pictures, which included the picture she just took. Dr. Justo pulled himself right up to me closely on his stool and asked me what seemed to be the problem. I closed my eyes and started to explain that the incision on my left eyelid was higher than on my right eyelid, and I was abruptly cut off with him stating that he "respectfully disagrees". I again started trying to explain to him what I was seeing, and was cut off again with him again stating that he "respectfully disagrees". He then showed me the pictures and said that my eyes looked vibrant and that he would use my picture to advertise. I asked him if he looked at the pictures that I had sent, and he said he probably did but that didn't matter because he was looking at my eyes right now. I then tried to continue to explain, but was cut off stating that he wouldn't remove anymore skin from my right eye as it would only cause more problems. I let him know that I didn't want to have another surgery if that wouldn't help and just wanted to let him see what happened and to see what my options were. He gave me a large smile, shook my hand and left the room. Very passive aggressive and not willing to listen to patient concerns. After my experience, I would not refer anyone to Dr. Justo.

I am with the VA and the VA referred me to SWEC. My appointment on April 20 was cancelled because…read morethe DR didn't sign the paperwork for the referral. I drove 27 miles to learn this. Today 5/26 I had the second appointment I show up at 815am at 845 i called up to the desk I was told the paperwork was not ready so they couldn't see me. So 4 hours of my time wear on my car. They charge $25.00 for a missed appointment. But I am not compensated or did I get a phone call Friday to reschedule. If this Dr office cant dot the I or cross the T on the frontside what going to happen on the back end to my Eye.

I tried to call and make an appointment. The wait time was 26 minutes but it offered me the…read moreopportunity to have a call back. I left my number and waited all day - no call back. I went online as they suggest and booked an appointment with a specific doctor at one of the times he had available. I called the day before my appointment to confirm since I had not received any request for insurance or paperwork. They didn't have an appointment for me with that doctor at that time. If it is that hard to just get an appointment, then I don't want to deal with them with my cataract surgery.

Dr. Kootman has been my ophthalmologist for almost 20 years. I have always been satisfied with his…read morecare and service. A few months ago, I was diagnosed with cataracts and he discussed with me the surgical options. He recommended the Light Adjustable Lens. After watching a couple of videos regarding Light Adjustable Lens, I opted to have this done. I opted to do monovision so that I would never have to wear glasses again. I would hopefully see both far and near. I had the surgeries done about a month apart at his surgical clinic. The surgical clinic's staff creates a very clean and comfortable environment and I felt at ease. After the surgeries and after "locking in" the final adjustment, I now have 20/15 vision in my dominant eye, and I can read the smallest print on Dr. Kootman's card. It is amazing. I highly recommend the Light Adjustable Lens. Dr. Kootman is very exact, very professional and very caring. I would highly recommend Dr. Kootman and would also highly recommend the Light Adjustable Lens.

Dr Kootman was recommended to me by my eye doctor Dr. Castro. I went to see Dr Kootman and could…read morenot have been happier. He explained everything I needed to know about cataracts and the cataract surgery. I had cataract surgery performed on both eyes and could not have been happier with the results, I would recommend Dr Kootman to anyone who has cataracts or any eye problems that need reviewing. The office staff were professional and courteous. Every time I went in and needed another appointment they accommodated all appointment dates and times that I needed. You will be happy with this office location and Dr Kootman.

I was referred to Barnet Dulaney Perkins when I recently had an eye problem, double vision. I…read morecalled for an appointment and was seen in just a few days. My appointment was at their Surprise clinic. When I arrived everyone was so friendly and helpful. I saw Dr. Olivetti who was very caring and knowledgeable of the problem with my eye. This place was very welcoming and all the employees are all caring, cheerful and anxious to help. A very nice group of people, from the checkin receptionist to the checkout receptionist, all did a great job. I'd recommend it to anyone who is in need of good eye care. A five star kind of place!

My girlfriend had one of the worst medical office experiences of her life at this practice…read more Her appointment was scheduled for 1:00 PM. I was not seen by the doctor until 4:00 PM -- a full three-hour wait in the waiting room with no meaningful explanation, apology, or update from staff. When I was finally seen, the appointment lasted about 15 minutes. As if that wasn't bad enough, I then had to wait another 20 minutes just to schedule a follow-up appointment before I could leave. This level of disrespect for a patient's time is completely unacceptable. Everyone's time is valuable, and there is absolutely no excuse for running this far behind without communication or consideration. If this is how they routinely operate, they should seriously reevaluate how they schedule patients. I understand that delays can happen in medical offices, but a three-hour delay without proper communication crosses the line from inconvenience into outright disregard for patients. I would strongly advise anyone considering this office to be prepared to lose half their day sitting in a waiting room. Extremely disappointing experience. By the way, I did this review because she is way too nice to say anything bad about anyone and to her detriment she should have walked out and now at least find a different Eye Doctor.

Always taken care of in timely manor. They are respectful and care about the customers. Very…read moreflexible. If you use cash. Bring exact change.

I called them because I had either something in my eye or an eye infection. They refused to see me…read moreunless I had a general eye exam. I told her I had been to 2 optometrists and had new glasses in the last month. I do not need a general exam, she would not tell me what their general exam entailed. Then she hung up on me. I assume it is because she simply did not care. Not recommended

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time