guys were great :) they helped me pick out my first skates! Quality skates and totally worth it. Thanks again

Went here to find inexpensive hiking sticks, as I have problems with balance They only had better quality than I needed, but every one there was very helpful and helped me find what I was looking for read more

Stopped into Peter Glenn ski shop for the first time since I've moved to Florida four years ago. I have skied since I could walk, but have kind of given it up temporarily since living in Miami Beach. If I ever need any gear tho, this is the place I'd go!! I needed a pack for a vacation in taking throughout Japan later this week. I was prepared to buy online, but thought Amazon didn't have the brand I wanted and style. My friends and I have logged some serious backpacking in our day, and friends are seasonal Alaska workers. All own Osprey packs. Osprey was stocked by Peter Glenn..en masse!! So happy I came up here to see the selection while out and about. Was helped by Barry, who just reorganized the pack section. He was very knowledgeable about every pack. I was looking for the "Day lite plus" pack but Barry helped me decide the Talon was better for my Japan tour. He taught me how to adjust the pack for 15 minutes! Nice guy. It was on sale too- $110 for $86 with tax. Look forward to coming back here outdoor stuff! read more

If you can, avoid this shop, especially if you are a person of color. I was there today and spent $1800 the first time, and came back to return an item. A small about a $30 item (thermal top) was missing and had not been placed in my bag during checkout and I asked for it to be replaced. I subsequently spent almost another $700 in the shop. The manager became rude and boisterous claiming that he was looking at the security video footage to see where the item was and if it had been stolen. He then asked for my car keys, after I told him the item was not in my car, to go and search my car to see if the item was there, and stated that I had basically come back (basically a 30 mile round trip), like other customers to steal about a $30 item. I duly gave him the keys to my car, which by the way cost more than100 times more than my purchase. He then came back having searched my entire car and could not find the item. Again, he was rude and boisterous, talking about "all sorts of people" who come here. I asked if he meant people of color or black people and at this point, he started to yell and scream. His side manager jumped in and started to accuse me of having stolen the item. I simply asked how logical it would be for someone who had spent so much money in the store, and could obviously afford to keep shopping, even over the years would come back just steal an about $30 item. I was seriously offended. This was made worse by having my 12 year old son with me who was witnessing his first experience of blatant prejudice for the first time. I told the server that this was the worst kind of customer service, especially as my son had to witness his accusations, and any manager would simply have replaced the item instead of accusing the customer of stealing. Especially a customer who might spend very many thousands with them over the years. It just did not make any business sense. Eventually, after the kerfufle I left. They lost a customer who may over the years have spent tens of thousands with them over an about $30 item. I made it clear that no owner of any business would behave the way they did, and they had not done credit to the store. In my opinion, this store is to be avoided. The customer service is horrible, and no person of color needs to be humiliated in any way. All customers deserve respect. Avoid this store at all costs unless you are truly desperate, and have no other choice. read more

Phenomenal customer service! I had to get fitted for a pair of snowboarding boots for an upcoming boarding trip and needed this done on the fly. I got my feet measured and tried on several different pairs that would fit my particular feet and I found them with Barry's excellent attention to detail and assistance with the entire process. He also helped me with finding other items while I was there. The store is completely filled with inventory and has pretty much anything you need for your next trip. They offer a lot of different ski and snowboarding destination packages, which was very impressive as well. The reason for the 4 stars and not 5 is because of price. Peter Glenn is definitely on the high end retail side of the market and you can see this on the stickers. I was actually able to find my items for about 20% less online when I got back home. So I guess you can say that I paid a 20% premium for the customer service and the one on one assistance I received. Was it worth it? I would say yes. read more

We received such great service. The staff went above and beyond to help us gear up for a trip. Very friendly, patient, and knowledgeable. Store is very clean and organized too. read more

I bought an Osprey Farpoint 40 backpack here for a backpacking trip I am taking to Europe. Aside from having a wonderful Labor Day sale, the staff was extremely helpful! Nicole (I believe was her name) helped look for the bag when I called over the phone, and made sure to give me the fairest pricing possible. Additionally, when I was there the manager Kevin explained to me why the bag was a good fit for me, and also suggested some other products that were helpful. While there are more oriented toward snow sports, they did have a few backpacking and hiking needs. The store is well stocked and clean! The staff did not seem judgmental about me taking a solo trip. They were excited and eager! I definitely plan to come back when I go snowboarding this winter. A+ location :) ! read more

My boyfriend and I are going on long day hikes for the first time this year and the GM was very knowledge and set us up with what we need and tips for the long hike! Definitely coming back read more

They opened at 12 PM on Sunday mornings. However, we walked in at 11:54 AM and were greeted by Jessica. She was a great help and guided us in the right direction. We got thermal shirts and pants. We also got socks and neck covers. She was very insightful and made great suggestions. She told us to wash everything in warm water along with a regular wash. Her coworker suggested to wash everything inside out to avoid any lint invasion. Everything was made of wool and feels great. read more

First time here, I walked in completely clueless as to what I should get for my ski trip this nice gentleman forget his name helped me get gear from head to toe! I knew nothing about winter clothes or ski clothes or what long johns were. He was super accommodating. read more

So... Despite my better judgement (when these guys never called when my snowboard was waxed and tuned...and were not apologetic the first time), I went in during the summer to get my new snowboard waxed because there are not many options in Miami. After over 1 month of not getting a call, I was in the area and stopped by assuming that it would be ready. Not only was the board not ready, it was not even at the store (still), and was yet to be waxed at all. Their excuse? That there was a ski show and that all the Peter Glenn trucks were used for that (because apparently their trucks do the waxing). When I complained saying there could not be that many people this time of year getting work done to their ski equipment, they said "actually there are...but that is another story". Unbelievable. No apology offered, no sense of urgency to do the right thing, and their solution was that we can wax it for you now if you drive up to Fort Lauderdale to pick it up (with is another 15 minutes out of the way). The store employees were more concerned with the trivia playing over the loudspeakers. Avoid these guys at all costs. Save yourself time and $$ by finding another place in Miami to buy ski / snowboard gear. read more

My experience at this Peter Glenn store has by far been one of the most amazing experiences I have ever had at a store. Kevin was so helpful in helping my husband and I find everything we could possibly need for our ski trip. He was SO knowledgable of all the products Peter Glenn carries. I definitely recommend anyone who needs any sort of help with winter sports gear to make the trip to this location!! It was a pleasure. Also, Tina and Joan were extremely kind and helpful! They made my experience so pleasant and so easy, it literally just makes me want to keep coming back! Thank you to the amazing staff at Peter Glenn for everything. read more