Once the braces were on, my teeth started moving in multiply directions. They looked worst then…read morebefore the braces were put on. When the process was complete, I was still left with gaps between some of my teeth and still had an overbite. Dr. Laguatan was upset that I asked him for a permeant retainer. While putting in the permeant retainer Dr. Laguatan changed the shape of 3 of my top incisor teeth by shaving them without me consenting to him doing so. My front tooth looked like a Chiclet. (During this appointment I witnessed him yelling at his dental assistant while working in my mouth). While putting the permeant retainer in Dr. Laguatan stuck metal rods through my top gum line without numbing the area (this was VERY painful to the point I was shaking in his chair) I was shaking so bad that when he walked out of the room the dental assistant asked me on a scale of 1-10 how bad is my pain. It was so severe" I told her Very Painful. In truth my pain level was beyond a 10. I asked Dr. Laguatan to numb my bottom gums before putting rods through my gums because the process he was using was very painful. He tells me he doesn't want the numbing medicine to affected the cement binding process. He then stuck the metal rods through my bottom teeth (instead of numbing my bottom gums like I asked him to (he chipped my bottom tooth and caused my gum line to be moved downward. He had to remove the permeant retainer because there were still gaps in my teeth. Before he put the 2nd set of permeant retainers in, he attempted to reshape my front incisor tooth that looked like the chiclet. At the bottom corner you can still tell he shaved my tooth because one corner is still pointy. He shaved down a filling he put in on a tooth prior to me getting brace during my brace's appointment for no reason at all and now that tooth is sore and sensitive to cold and hot liquids/food. My new dentist had told me the only way to fix this issue is to get a Crown on the tooth he shaved because is now nerve affected and there is not a cavity on the tooth. When I asked Dr. Laguatan to remove the cement off my gum line he did so then at the end of my appointment Dr. Laguatan proceeded to say, "I don't know why you asked me to remove the cement from your gums because I just added it right back to your gums." Dr. Laguatan referred to me as Humpty Dumpty and home girl. Dr. Laguatan left the bottom permanent retainer and the cemented area on the retainer so uneven and rough that it began slicing the tip of my tongueDuring another appointment Dr. Laguatan pushed the head rest down while my head was laying on it and then asked me if that was more comfortable. Immediately I started feeling pain in my lower neck and upper back. Dr. Laguatan comprised the integrity of my front top and bottom front teeth by grinding a horizontal line across the top and bottom row teeth. Now I feel pain when hot and cold food or liquids touch my front top and bottom row teeth. After telling Dr. Laguatan my top and bottom roll teeth are now so sensitive to hot and cold food and it is even painful for my tongue to touch my teeth he tells me that I should try Sensodyne tooth paste. I let Dr. Laguatan know my pain was so serve that it lasted for days and I am worried that the nerves in my teeth are now exposed he cut me off and stated all we did was put wire and cement in the area. Then he proceeded to ask me questions about teeth that I did not say bothered me in an attempt to question my integrity. When Dr. Laguatan put in my removeable retainers it tasted very funny. My tongue began hurting. By night my tongue was burning. I removed the retainers washed them and soaked them in mouthwash. Instantly the burning on my tongue started to subside. The next 4-5 days my tongue was sore and swollen but not burning as much as it was before. The surrounding of mouth was also sore. The bottom retainer he put in my mouth had been altered or was defective. There were two razor-sharp metal pieces on each side of the retainer that stuck in the top of 2 of my back teeth. Dr. Laguatan didn't put braces on of my top moral teeth now food gets completely stuck between these teeth and it is very uncomfortable when I eat. When I told him food keeps getting stuck in my teeth, he started arguing with me and then took floss and acted as though he was checking the areas in question but never placed the floss in the areas in questioned, he just bypassed those areas. My new dentist has since told me they only way to fix this issue is to get braces again. I wouldn't refer Dr. Laguatan to anyone in this world. Run as far as possible from this dentist as you possibly can. If I could give the Dr. zero stars I would do so.

After I called Delta Dental this office was listed as "preferred " provider" however when I showed…read moreup for my cleaning they wanted payment upfront! I've never had this happen to me before. If that's how they operate I hate to see what kind of service this outfit performs on patients I've never felt so humiliated. I'm gonna report this to my insurance carrier so they can drop this jack rabbit like a hot potato. lol

I LOVE Yorktowne Dental, I have been going there since 2008. What I like the most is that they…read moreschedule you with a regular dental hygienist - I know dentists are the "big dogs," but the hygienist is the one who really gets in there, and knows you and your teeth, right? I think it's a great way to care for patients - not sure if this is common now, but it is very different from my previous dentist. While I have seen 3 different dentists in my time at this office, I have seen the same hygienist for the bulk of it, at least the past 7 years - Jenny! She is just the best. So friendly and kind, easy to talk to ..... like, I love seeing her so much and have gotten close enough with her over the years that I took my wedding album to my last appointment to share with her. The reception staff is always very kind and welcoming, and if you need to reschedule they are helpful and NEVER rude about it. Honestly, this place is the least stressful medical office I have ever dealt with - I highly recommend them to anyone looking for a new dental office!

I wanted to like and trust this dentist because they were all very friendly, helpful and have a…read morenice office. Unfortunately, this was not the case in the end, and I have to leave my review based on the facts. I was told I had an abundance of cavities. Not a good start for me, and I should have sought an immediate second opinion but I think I was so scared of the prognosis, I just wanted to have the work done as soon as possible before things got worse. Before we even began, they quoted the wrong percentage covered by my insurance, and assured me it was accurate. So, knowing it was wrong, I had to call the insurance company myself and request that York Towne issue a prerequisite letter outlining costs of the procedures... And like magic, my quote was corrected. Over the course of my two of four recommended visits, (each quadrant of my mouth was scheduled as a separate appointment), I had multiple fillings. One filling in particular was located in-between two teeth, and up until their discovery of a cavity there, I had no pain or issues with it... not saying having a cavity means it has to hurt, but I could no longer floss in that spot without severe shooting nerve pain after the work was done. I went back and asked them to correct the problem, but even after vigorous filing, I still experience pain when flossing months later. When I finally felt overwhelmed and went elsewhere, a much more experienced and careful dentist told me I did not have nearly as many cavities as I was told. In fact, he asked if he could correct most of their work at no charge because a new set of x-rays showed they had rushed through the procedures and left several air pockets in the fillings which concerned him. After having some work done by a different doctor, I realized that a good dentist will take the time to craft each filling to make it feel as natural as possible instead of taking advantage of the patient's limited knowledge of quality dentistry.

Dr. Gruber is the best dentist in Kendall County. I travelled many miles after I moved for…read moreexcellent care. Five stars!

If i could give this dentist zero stars, I would. Had a crown done and it was a horrible…read moreexperience. Pain in my jaw for months afterwards. In addition, I had to go to another dentist and pay again and have the crown he put in replaced to fix the bad job he did. Would NOT recommend!

Great, clean and friendly establishment. Came in to get a temp crown and it was an easy going…read moreexperience. Dr. Martin was very professional and knowledgeable and did an excellent job in explaining what needed to be done and made sure i was in no pain.

Dr. Martin provided an excellent experience, he is very…read moreknowledgeable and friendly. I was scheduled for a filling and was instantly worry free seeing how well the staff worked together.

I'm glad I found them. I have deficiencies that contribute to some major dental issues. Add to that…read moresome awful experiences with various dentists. I have some pretty bad dental terror (the local shots don't work well on me so I had put it off too long. It's hard to find a dental office that has Saturday hours, accepts your insurance and offers sedation. Gentle Dental checked all the boxes so I gave them a try. The positives: The dentist was patient, gentle and friendly. The hygienists that I dealt with were awesome. The sedation process was mostly seamless. I feel so much better now. I am going back for a bridge in a few months. . The negatives: I was referred to their oral surgeon for some of my work. I got that bad vibe from him. I just don't think he "gets" dental terror. He also told me he could do all of my work under sedation in one sitting but the treatment plan I took home ignored the low profit procedures I needed. If I didn't read it, I would have been furious after. I asked the general dentist if she'd do it all under sedation. I took my chances and I'm glad I did. I also find the front desk staff to be hit or miss. Every question I ask gets a response "I'll have to ask my manager and call you back." Then I have to call again to get that answer and I sometimes feel they are mo more confident with the answer. Overall, though, I'm happy.

Our daughter went in for her regular six month check up. Previous six month check up X-rays were…read moretaken and nothing was found. My 18 yr old daughter is meticulous about her teeth cleaning. She brushes, flosses, and uses a water pick every day. She came home from this recent appointment and was told she had nine cavities!?!?! We just got a second opinion from another dentist with X-rays and there were zero cavities found. This place used to be good but now has turned into a money grab. I will be filing a formal complaint with the department of dentistry. This place could have wrecked her teeth.

I wish I read the reviews before coming here. Starting with the receptionist who wasn't as pleasant…read moreover the phone as she should be. Came in for a chipped front tooth, it was the end of the day & it couldn't be more clear that the doctor wanted to be done for the day. She filled the chip faster than I've ever had a filling done. She didn't polish it after filling it so it felt rough & thick. The filling didn't even last 24 hrs. My appointment was at 4pm & by morning the filling fell out. I don't know when it happened. I went elsewhere to fix it again & had a much better experience. Don't go here! They also wanted to upcharge another $150 for a night guard. They quoted $650, the dentist I went to after this crappy dentist can do it for $500. Would not recommend this place!

If I could give no stars I would. This is one of the worst dentist offices I've ever been to. They…read morefilled a cavity I had and I went back a few days later telling them I could not floss between my teeth and they did nothing to fix it. In addition to this they sent me a bill. I payed the bill and received another and I payed it then they called to inform me twice and said they were going to shred the extra one so I would not be charged twice. Instead the company took the check and cashed it. Not to mention I asked to have the managers phone number the receptionist on the phone repeated the phone number to me twice and when I went to call it I found out she gave me a fake number. I went in there to confront her she admitted to giving me a fake number.

If you want to waste your time and be exposed to the whole office- then by all means, go there…read more There is no privacy and they never called back with a plan or appointment.

I have been there for dental services. The staff and Dr. Del Carmen are very professional and know…read morewhat the are doing. Highly recommended place to go.

Dr. Zaidi is the BEST DENTIST I've ever had! I drive an hour to see him specifically lol, I don't…read morewant to find a new dentist. He listens to my concerns and tells me what he thinks. He also tells me how he'd like to go about helping me, which is amazing, I've never had a dentist explain things to me before but he will! Been coming here for a while now and every time I go it's a great experience and the ladies at the front desk are always very helpful and welcoming. They always show you a treatment plan before you go through with the next appointment, which is great to know how much it will cost before getting it done. And every hygienist I've had, has been very kind, gentle, and supportive. Everyone is very friendly and welcoming here!

Dr. Zaidi and Alex are absolutely amazing! I had a root canal and a filling done during the same…read morevisit, and I didn't feel a thing--not even the shots. Alex immediately made me feel at ease with her calming presence, which really helped ease my anxiety. I struggle with severe dental anxiety due to past negative experiences, and I also have trigeminal neuralgia, so I was extremely nervous going in. But this turned out to be the best dental experience I've ever had. I'm so grateful for their compassion and professionalism!