Love the stainless whirlpool refrigerator ,microwave dishwasher ,and living room…read more Bonus free breakfast and happy hour with calendar in your frig what's for free dinner tonight all with adorable magnets I enjoyed it I'll be back

The front desk people are predators in sheep's mask. They will charge you double the one night stay…read morefee rate for things that should be covered by regular cleaning fee. They will also call the police on the paid customers on the check out day, just because they can, witnessed happening to couple of people on different days. Having stayed at numerous Marriott hotels over the years, this is the worst by far, or it is the location, Brownsville city overall that are operated by worst kind of people?

Positives! Great layout, pool and breakfast centers are very nice! Outdoor kitchen was in great…read moreshape and has propane! Yay! The ladies working breakfast are some of the best I've ever seen. They are super sweet and accommodating. I've seen them even assist with patrons when they didn't have to. I'll come back just because of them. Negatives: musty smell in room, television doesn't work well. Stains on the chair in room . We did not have housekeeping come by even after requesting them. (Eeek!) Office space has no door for privacy, but it may be due to construction Workout center very small Kind of a hit or miss. Was hoping for for a manager call, but it didn't happen. ‍

Was just there for a 3 night stay. Made it one night and left. The hallways spell very musty. The…read moreroom was mud. Could not breathe well. Super nice employees. But come on Hilton. This place is really worn down. Checked out and had to find another hotel.

The Home 2 Suites in Brownsville is a Nice quiet friendly…read moreaccommodating place to stay. Fair prices friendly courteous and willing to go out of their way to satisfy their guests Ms. Ruth Medina the manager is a wonderful person to deal with. I have seen her work with her guests after hours just to make sure their stay is a pleasant memorable one. Her staff go above and beyond as well regardless of the time of day. Theres always a smile and a Professional demeanor with the staff. You can definitely see that these people are very happy with their careers and that says a lot for the management. Rooms are spotless clean. Garbages are always emptied. And the environment is pleasant Stay here folks. You won't be disappointed. I wish more Hiltons had this environment.

First of all, theres false advertising on their website - this location will not have access to EV…read morecharging. They say they do, but its been blocked by some large construction bins. So if you're choosing this hotel based on this one amenity, go to Homewood Suites or literally any other hotel with that ammenitty. And 2nd, there is construction literally next door to the hotel. Yes, there was some noise from it...as well as some noise from the clubs nearby. Yes, it was audible on the 4th floor of the hotel. The view was of a construction yard and some.heavy machines. I now know this misrepresentation of their amenities has been going on for at least almost half a year now based on a Google review. We stayed there in late June. During our stay, we had to shower with really cold water for 2 nights. We let the front desk know about this problem the first night and they didnt look into it. We complained again on the 2nd night. They tried to give us a different room, but thankfully we checked to make sure the problem would be fixed before accepting it...it was not. So the front desk offered me another room...ummmmm....if the issue is present in more than 1 room, Im pretty sure its not just the room and you have a bigger issue. They didnt check anything until I pointed this out...turns out the water boiler exploded. I wouldnt doubt if they didnt pay something like a gas bill or if they failed to maintain their boiler. The front desk staff member said she called and texted the manager but the manager wasnt answering, so my complaint went unresolved and we had to get rent a different hotel for an hour t9 take a shower with hot water. The manager never texted the employee back nor called them and we had a long trip the next day. I asked for a manager to call me and I never received a call from anyone representing that hotel. I also tried to file a complaint with Hilton Honors program. How things have changed. Hilton doesn't value their customers. I understand that this is now the culture for this chain. Based on the experience above and the fact that its been almost 3 weeks and a manager has yet to contact us, and no reimbursement was made on the stay (or even the extra money we had to spend to be able to shower), I would NOT recommend staying at this hotel.

My 1st room had ants walking around the counter when I walked in. There were dead bugs to include…read moresmall roaches and crickets all over the floor. Breakfast sucked. There was only 2% milk and 1/2 & 1/2, no non-dairy options. No toppings for oatmeal, even though it was plain.

Wow! Great room, AND a Good price. I got a nice adequately…read moreclean room w a comfy bed, room darkening shades, a mini kitchen space, 2 tvs and a great shower for a reasonable price. Pretty good breakfast too, and a nice pool/hot tub. Do it. Great base for visiting the area.

Do NOT go to the FairField Inn. Go to Staybridge Suites or…read moreEverhome Suites directly across the street. Much better service ! Do not waste your money on this piss poor service hotel. This is more like a motel. I booked a room at the Fairfield Inn on a business trip, but quickly ended my stay. 1. The cleaning staff that we were assigned is lazy and ignorant. They refused to change our bedsheets and continuously lied about cleaning out rooms but never even touched it. They made it an issue when they did clean our rooms, and visibly showed signs of irritation. 2. Terrible mold infestation in the hotel. See attached picture. Staff attempted to spray paint over the mold instead of simply calling a specialist to treat it. 3. Room service is also rude. They will see you in the hallways and look at us as if we have caused them harm. If you say hello to them, they will not respond. Not a friendly environment at all, hospitality is non existent. 4. Hotel manager Johnny decided it was appropriate to barge into my room after banging on my door loudly and obnoxiously for about 5 seconds. Not even giving me an adequate amount of time to answer and give them the permission to enter the room. I am a woman and I wasn't even fully dressed. He did this not once, but twice. Disgusting man on a power trip. If you're a woman traveling alone, be sure to take the proper protective measures if you know what I mean. Their staff cannot be trusted. 5. They're stingy with the hotel shuttle. The shuttle is there to transport guests to and from the hotel to the airport or etc;. The manager caught an attitude with me when I asked him if the shuttle was available as if it wasn't apart of the hotels services. 6. Their manger is currently refusing to give me packages that I had sent there all because I switched to another hotel. They refuse to take the packages from the mail carriers and returned them to sender. Talk about petty! Mind you, I moved to the hotel directly across the street. It's not like my mail has been sitting there for a while. I already had mail enroute to the hotel before I decided to move to another. Johnny or however you spell his name gives this hotel a bad rep. He has a nasty attitude and no customer service skills whatsoever. He will give you the run around when you come to him with persistent issues within the hotel. I am NOT removing this review under ANY circumstances. Go to hell Johnny. On behalf of all the fed up guests that you have screwed over. Kisses

Couldn't get a spot at the Residence Inn where I normally stay. Settled for this location which…read moreexceeded my expectations. Very clean and pristine, quality exercise room, walking distance from restaurants/bars, comfortable bed, friendly staff, delicious breakfast, it's got everything you want in a fantabulous hotel. They allowed me to check in early that day so I could dress properly before heading to my place of work. No doubt I'll be staying here when Brownsville calls my name. And you should as well!

Food was ready on time for my online order. Great service!!! I would definitely come back again…read more Everything in my order was correct.

Crew is very courteous..place looks great and has a good ambiance. Food was great as wellread more