Beautiful 2016 Mazda 3 GT ... my son's first "big purchase"!…read more Thanks Ed, for your no pressure, no nonsense help! Thanks Adam for your amazing work at making his car ownership dream come true!! You guys are amazing!! Thanks again, Mom & Son team!!

I recently bought a new car from John Dewars Autosource. I must say I had the best experience I…read morehave ever had buying a vehicle! They made it seem so easy! I bought a 2013 Ford Taurus . Absolutely love my new vehicle! I had tried 5 vehicles with the salesmen. All drove wonderful but had to have the Taurus! The financing was so easy ( Her name was Kelly) and she was very thorough. Made me feel very welcome and was in no time approved! When I went to pick up my car they had all information completed and the car was just shining! To top it off they have this awesome Gong that you hit when you purchase a car and I rang that with pride! How fun and inventive was that! Even got my picture taken with John! Loved it all. I completely recommend this business and will definitely tell my friends and colleagues! Congratulations on their new location on Lansdowne Street and kudos to their fabulous team! Lori Richards

Unprofessional, unreliable, shady, and definitely not trustworthy…read more I really rarely ever write a bad review such as this and I've written many reviews but I absolutely do not recommend bringing your Toyota car here for any repairs and don't trust anyone in their service department. TL:DR SUV was recalled for paint, no technical/internal issues prior, after picking up it starts having issues. Then was told an option to replace the part with a used part onsite from another vehicle of the same model and year BUT was given a quote/estimate to have to PAY for the used part. Was then basically threatened to either pay half for the part or it'll be taken out and the old part be put back in and the issues would persist and be unfixed. This is very shady when no paperwork was provided beforehand of an estimate cost of this part replacement. You can't just assume someone will pay for the part when it was not provided in any paperwork or even an amount was told. Honestly disappointed that there are shady dealerships like this trying to scam innocent citizens.

Poor service - Deluxe car clean service at Russelle Toyota, Peterboroughread more

Very non transparent manipulative dealership. we went from a totally done cash deal with the…read moresalesman Jake Turner to a totally escalated financed deal by Samira Karim that we had no interest in originally. Very good sales tactics by Samira inflated our price almost 15000$. The one payment packed item that really stands out is a 3700$ rustproofing charge that we did not want but fully charged for even tho Samira said it was practically free with all the discounts she was giving us NOT! The focus at this dealership is all about padding their pockets and emptying yours. Because of no resolution of this item by general managerDylan Laval or the 401 group of companies we have escalated this to OMVIC hoping they do an investigation into this dealerships sales tactics. Be aware of payment packing and watch your bottom line instead of your monthly payments. 10/10 to Samira for duping us into all the extras.

Stay away from Peterborough Hyundai. Even by the dismal standards expected from car dealers, they…read moreabsolutely can't be trusted. We said repeatedly we didn't want their expensive extended warranty or bogus "rust protection" ("It's only a few dollars a week." Making us do the math for the real cost). Yet they manipulated us into signing anyway. Yes, we should have taken the time to read the fine print on the many papers that were thrust in front of us and now we are stuck with a deal we don't want. They refuse to budge. Fine. Just be aware that this dealership is completely dishonest and lacking in integrity. The worst experience I have had in forty years of buying cars. Zero stars.

Paul, Nick, Tim, and the entire team are amazing. I have purchased two SUVs from them and also…read morereferred friends, and every experience has been excellent. They are honest, transparent, and truly work within your budget. Their customer focus is outstanding, and it clearly shows in how they treat their clients.

This dealership has repeatedly shown poor customer care, but one experience stands out. In August…read moreor September 2023, I brought in my late sister's car after the brakes failed. I was told it was due to a manufacturer's defect--but because the car hadn't been serviced "on schedule," I was required to pay out of pocket. My sister had passed away from cancer just a month earlier. Understandably, car maintenance wasn't her top priority. I explained this, but there was no empathy, no flexibility--just policy. Most recently, I used the shuttle service for a simple tire change. When I called for a return ride, no one showed up. I was put on hold repeatedly and eventually had to arrange my own transportation before closing. When I arrived, I was met with a hollow apology and was told they were short-staffed. I was handed a bill and told to return to have the tires torqued. I've given this dealership multiple chances (there are more examples of poor service I could name). It consistently feels disorganized, dismissive, and transactional. I submitted a complaint to Kia directly but haven't received a case number or any follow-up. I'm not holding my breath. I wouldn't recommend this location to anyone who values reliability, communication, or basic human decency.

2016 Honda Civic Touring. Took it in for first(complimentary) oil change at 7000 kilometers…read more Driving home to Bancroft I noticed a new noise under the car. Jacked up the car and discovered the Engine Under Cover hanging down on the front end. Both front screws were missing and the front of the cover was hanging down. These screws are special Honda flanged screws. Drove back to Peterborough and complained to Service Manager. He crawled under the car and said I was right. He then looked around the shop looking under benches etc. to find the parts. He found one and crawled back under the car to insert the screw without putting the front edge over the lip and said that it was fixed. No offer to send the correct parts to me or any other type of follow up. Stay away from these people. Do your own oil changes.

If I could give this a -0 star I would! What a bunch of crooks! NEVER will I deal with Honda again…read more You lost a customer here for sure! Your mechanics are full of BS finding things wrong with my car when I had proof that I had my oil changed a new filter put in! What a bunch of crooks talking nothing but BS..anything to make a buck. Not a happy camper

Service, service, service... Customer experience is very…read morepositive. This Peterborough location is easiest to book appointments with for service, compared to GTA locations that are weeks or sometimes a month away. Fixed things free of charge that I thought wouldn't be on warranty. Worth the pleasant drive to Peterborough. Keep up the good work!

Sales department is best to none and will offer very competitive pricing compared to the GTA…read morelocations . Worth the drive in the summer and delivers in the winter.

I have excellent service and treatment by the Sales and Service team every time. Dean walked me…read morethrough the purchase process, it was stress free and smooth. They delivered the vehicle in a timely manner, looked after my bike rack and my kayak racks for me, which was a huge help. They have provided exceptional service in dealing with my snow tires and shuttle service. And I love my Golf it's fun to drive and great on the highway. I would strongly endorse this dealership!

Everyone at this dealership is amazing - sales and service…read more We just finished a lease on a golf wagon TDI diesel and loved this car, the sales team just hooked us up with a brand new Tiguan with all the bells and whistles for LESS than our current lease! We are so pleased. The service department has taken really good care of us and our car and we can't wait to get our new Tiguan! We totally recommend the team at Peterborough Volkswagen, they are very knowledgeable, professional and overall great to deal with.

The worst dealership I've ever dealt with. I purchased a Jaguar XKR. I was told it was an extremely…read moreclean Florida car. The only damage was a tear on one seat and the rear window which would be repaired. The damage was extensive including three accident claims they never disclosed. I paid to ship it to me and then back to them when Hugh agreed to return the car. Once the car was received they refused to return my calls. Transferred me to their paralegal. Lied to her about what happened and are refusing to return my money. The car is a mess. Not clean at all. Attached are just a couple of pictures of the damages. The car was disgustingly dirty. Even had floor samples in the trunk. Avoid this dealership at all costs.