I'm in the Army going to the Command and General Staff College at Fort Leavenworth for this year…read more They don't allow us to miss very much class time, so finding a "one stop shop" for my dental needs was extremely important. The dental office on post lost my trust after the dentist there and his assistant (who are super nice BTW) dropped instruments during my appointment to get a temporary crown. Not only that, but after 3 days the temporary crown fell out when I was eating a sandwich (not something that was even that hard)!! Additionally, when I called the Fort Leavenworth clinic about it, they said that having a temporary crown fall out after 3 days was normal! I just don't see that as being the case. All these shenanigans was after getting referred for a root-canal that should've been followed within 3-6 weeks with the temporary crown. Fort Leavenworth forced me into the above appointment 7-8 weeks after the root-canal and basically told me "tough" at their front desk and to "just be careful" with the tooth that just received the root-canal. Needless to say, that's when I started wondering if I could go somewhere else. The on post dental clinic is severely lacking in customer service at their front desk and a level of competence that I'm comfortable with. After calling TRICARE (insurance) for my procedures, they gave me a list that I whittled down to a couple places. I eventually chose Olathe Smiles Dentistry because they could do all of the procedures I needed AND do them all in one day with NO follow-up appointments (pending any unanticipated complications). The dental clinic (Ebony) on post very begrudgingly set up the referral for me. No one likes confrontation, but I am SO glad I put an end to my suffering at their hands. Olathe Smiles Dentistry was great from when I checked in (Ebony screwed up the insurance referral paperwork that Olathe Smiles front desk ladies fixed PROACTIVELY), to the assistants and the doctors. First, I saw Trish who works with the periodontist Dr. McKenzie. She got me x-rays and helped out during my root lengthening. "Root lengthening" really should be called something else because it's when they cut out gums from around your tooth and sometimes grind down bone. I was nervous going in. However, both Trish and Dr. McKenzie were hilarious and their conversations REALLY set me at ease and took my mind off of the procedure. Immediately following that appointment (same day) I moved from one room to another for the permanent crown to be put in. Dr. Rawalt and Benita (I think) were the ones helping with that. They were both great as well! I can't express how thankful I am to go to one place for fixing the shenanigans related to that one tooth. Even with a sore jaw right now, I am extremely relieved to have gotten the procedures done by a staff that was not only VERY customer service oriented, they showed empathy through distracting and hilarious conversation (anthropology, Star Wars, toddler hyjinx...), and they were competent as well as efficient. Thank you, Olathe Smiles team! You all are great. I don't like going to the dentist, but if I have to do it again, I will definitely come back!!! -Captain Stear (US Army)

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Had my second visit today, and went smooth and was right on point once again. I had missed my last…read moretwo appointments and Dr. Marengos Staff followed up with once again to schedule appointment and got me in two days later. I have a busy lifestyle and tend to put things off so I can't thank them enough for their persistence. Staff has been super nice and professional both visits. Had to bring my 4 year old this time, and Sarah was super nice and understanding with him being in there. The office is always Super clean and a joy to be in. Found this office from great google reviews, and very happy I chose to visit. Keep up the great work! !

I have been unable to register on the patient portal and have requested assistance twice with no…read moreresponse. Also there has been no prior notification of upcoming appointments. So at this time I kind of frustrated and hoping to receive helpful assistance in the near future.

These folks were insanely nice! I traveled from Wichita (2.5 hours) to have teeth removed for the…read morefirst time and I had a lot of anxiety. Very kind on the phone every time I called over the past week and in real life! The office is nice and I like their branding, they look like a nationwide chain but they are local!! I had to have all four wisdom teeth pulled by the oral surgeon that comes in once a month from another city, that man was great too. I highly recommend this office, if my surgery went well I can imagine other aspects of this office to be great too.

These people lied and pushed my 80 year old father into getting a tooth extraction he did not need…read more It's been two months and he's still in constant pain because it hasn't healed yet. This place uses the patient's fear and high pressure sales tactics to prey on the elderly for money and they do not care how much unnecessary pain and suffering they cause. They need to be shut down.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

Amazing people that make a great team!!! They are always professional and take the time to explain…read moreeverything!

I love going to this office. The staff is friendly and efficient. The service is well done. I…read morealways leave happier than I arrived. I've had crowns, fills, a chipped tooth repaired and regular cleanings. No complaints at all. I appreciate them!

All I can say is WOW! This is not even my dentist office (but I will be switching to them). I had a…read moredental emergency Thursday night (leading into Labor Day weekend) as my front left veneer fell off. I called that night asking for an emergency appointment. They called me at 7 am the next morning and got me in at 11am that day (keep in mind- I am not even a patient of theirs). The dentist was great and re attached my veneer after numbing my mouth. He educated me on future complications/what to avoid/what to watch for. His assistant was wonderful. I have had no problems since (knock on wood). The next day (so Saturday), the same gal who called me at 7am called to check on me. The best customer service I think I have ever had in my life. Again, I will be switching to this office. I cannot recommend them enough.

I've had four experiences total here, the first one was with Dr. Jessup, he fixed a broken tooth,…read morethey got me in quickly and I was happy with how my broken tooth looks. My second appt was a cleaning also with Dr. Jessup, I was happy with that as well, they were nice and informative. And I had zero pain during the cleaning. My third appt was to get some cavities filled by Dr Jessup, I had no issues with pain before the fillings but now am in a lot of pain and it's been 4 months since then. So I was not happy with that. I went in today for a cleaning from Dr Hutchinson, she was super kind and helpful on a plan to get my tooth to no longer hurt, she said that the filling I was given needed to be fixed and that should solve the pain. Overall I would definitely reccomend the office as the desk gals and hygienists are wonderful and so is Dr Hutchinson but I wouldn't reccomend seeing Dr Jessup. Also the location is kind of interesting to get to but once you've gone once it'll be a breeze to get to again. They do have a parking lot which I appreciate, and the office is very cozy and clean inside as well!

They'll do procedures that are not even partially covered by your insurance without telling you…read moreit's not covered. Nearly $600 for a "routine" visit. Additionally, the office manager is very rude and hung up on me. Update: the ~$600 not covered by insurance won't be charged to me. I don't know why their office manager couldn't just explain this instead of being rude and hanging up on me.

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

The quality of care, attention to detail, and customer service is unmatched. I couldn't be happier…read morewith the procedures I had done, and they made it so easy. I was extremely pleased that during my new patient exam they Xrayed my entire mouth and found cavities that my previous dentist had missed just recently. They are thorough and double check their work, something I was not used to. I feel much better coming to this practice than the other places I've worked with that seemed to always miss cavities until they needed to become root canals. Expensive and painful. I would recommend this office to anyone needing a second opinion or new dentist.

I've been a patient at the North Kansas City Dental Group since childhood, and my experience has…read morealways been positive. While I've primarily seen Dr. Busch, I've had the pleasure of working with several hygienists over the years. Currently, Joyce is my hygienist, and she truly stands out as the best of the best. Joyce ensures that every visit feels like a thorough and rejuvenating cleaning. She provides detailed instructions about the specific areas of my mouth that need focus and sets clear expectations for improvement by my next appointment. There's nothing more satisfying than hearing her mention the progress I've made in brushing and flossing since my last visit. The entire team at North Kansas City Dental Group exemplifies professionalism and care, from the skilled dentists to the welcoming front desk staff. I typically don't write reviews unless I feel strongly about a service, and I genuinely believe that the quality of care here merits recognition. I highly recommend checking out the North Kansas City Dental Group. They not only enhance your smile with their exceptional dental care, but they also offer a range of other services that can improve your overall health. Trust me; this is truly the best dental care provider.