The State of Medical Care In An Emergency Matters! 5 Stars Reviews!…read moreThanks Carle Hospital

Of course it's very easy to give a 5 Stars Review when you've received excellent care. The level of…read moreprofessionalism was evident from the time you walk through the door and fortunately for me when I was discharged. Carle Hospital is a world class facility in every way. So would I recommend Carle Hospital the answer is without doubt this is the place for consistent proactive healthcare. Oscar Smith, Illinois Television CEO Founder.

Understaffed and confused is usual for this place…read more Almost all the people who work there are trying to do a good job, but they're understaffed and things can fall through the cracks. Just what patients need when they're sick.

First priority my child was undoubtedly. What's so great about the Carle foundation Hospital…read morethere's multitudes of specializations within the foundation and top notch specialists that Is very well knowledgeable and adversed within their line of work is phenomenal. And I say that to say this, this type of compassion and commitment is not everywhere especially for Pediatric patients. My child and I were recently transported from Riverside Hospital to Carle Pediatric Intensive Care Unit due to no pediatric intensive care department within the facility of Riverside hospital. Transferred was an hour and a half way and it was a MUST and urgent care! . Due to weather changes and the winter's season, inevitable the viruses and FLU has knocked at our door once more. In the best care of Doctor Rosado and Doctor Tseng and their Amazing Staff. While my child had the best combinations of Pediatric care and Respiratory Therapy Medicine they both tackled the issue rather quickly and practically. Everyone single one of the staffing had compassion, kindness, supportiveness, tenderness and very thorough and knowledgeable of Asthmatic patients. They were understanding and treated my little one like their own. So much love was given to my little one. Carle Foundation even have a department called Child Life, which helped my child out emotionally by still being able to be in control of her situation and still being able to be a kid. She was able to still color, draw, legos, play room for the kids, puzzles, board games, play doh, books for reading just just to make a few things. Anything to keep her mind off of things and positive reinforcements. The ChildLife department was amazing shout out to Anna and Nikki!. We were definitely in the right place and right care! My family and I could not have done this without the loving family of Carle Foundation Hospital and we will forever be grateful. We stayed a long 5 days. With amazing Angels. Great service great people WELL DONE!

The communication is terrible at this place. You leave messages for a call back following an…read moreincident and they ignore it. If you can get anyone to answer the phone, you may wait ten minutes when it gets transferred. Trying to talk to a patient is difficult as the times are so limited and no one will pick up the phone. Then when you can talk, the yelling is so loud that you or the person youre talking to cant hear. Medication changes are made with no consultation with the parent or guardians and no discussion of the changes when they are discharged. Avoid this place as a placement for your child.

I personally think this place should be shutdown. It is for one thing beyond filthy and rundown for…read morestarters. There was visible dust all over the floors. The sheets on the beds were bare then and had permanent stains in them. There was belonging left in our room in the cubicles of a previous male patient. So, that was a red flag that they didn't adequately sanitize or clean the rooms in between patients. The dayroom where we ate breakfast had syrup all over the tables. We asked several staff if we could please have a rag to wipe them off with. I personally asked for three days at least 3 different ones and nobody cleaned them. One patient continually picked her nose until it bled and then wiped it all over the table. I reported it to staff and they still didn't wipe the table. But, we were supposed to attend the groups and sit at these tables? They also let a patient who appeared to not have showered for days touch and help them lay out our breakfast food on one particular morning. This goes against health standards. Now for the safety issues. I was on the second floor unit. I was told the third floor was for the more serious patients. So, I can't understand while the facility didn't remove several of the seriously aggressive patients to that floor. The place is seriously understaffed and they have no security on the floor. While i was there I was on the phone in the hallway checking in with my family. Several patients were shouting and cussing at another patient. Then one of them shoved my roommate into me hurting my shoulder and stomping on my foot. Staff did nothing to control the group of patients heckling the other patient. Then about 10 minutes after. One of the patients runs into another ones room and drags her out of her bed and stomps on her head. The whole crowd of patients went running along with the staff into the room. I was then down by the dayroom after ending my call. I along with two other patients shut the door and we barricaded ourselves in there due to be scared of all the chaos. It was at least twenty minutes that we were in there. Not one staff member checked on our safety. How we were emotionally after witnessing such violence. We finally opened the door and saw the police and asked them if it was safe for us to come out. They finally said we could. Staff never once said a thing to us. Next day I called the patient advocate line. She returned my call the next day at the nurses station. A staff member handed me the phone so evidently they identified me and knew who I was. This lady had the audicity in a mental health facility to ask me to state my full name and address over the phone. This is my knowledge a direct hippa violation and a huge safety risk. Who wants a stranger overhearing where one lives. Especially, one who at the time is mentally unstable. I did report to the privacy officer my concerns after discharge. They covered up for themselves saying they had to ask such questions to confirm my identity? Which is crazy. The staff who gave me the phone identified me. She could've asked them for my medical number if needed and protected my privacy. There were several patients right around the desk who could overhear my entire conversation. I told the patient advocate I felt unsafe and all she did was take my name and address and said nothing else. Next day another disturbance again happened on the unit. I again was scared and got on the hallway phone and called 9-1-1 and told them I was frightened. They refused to come and said staff had to call them if needed. I also as a patient was told I would have a case manager. I talked to one briefly when first admitted for less then 5 minutes if even that long. They never set up any type of plan or anything for me the whole time of my stay. The Dr. saw me daily for about a minute. No plans for care were ever set up by anyone. So, I got from my stay was increased anxiety and fear when I already was having suicidal ideation and that was why I was placed there. I hope nobody has to go through what I did at this place. It was lie being in hell.

I have been able to spend the last few months coming regularly to this rehab clinic and I am so…read moreimpressed by the entire team of therapists, schedulers, front desk staff, housekeeping, and everyone else who helps keep this facility functioning so well. Friendly staff, plenty of free parking, super clean facility, organized, running on time, and all very welcoming. The therapists are well-trained, dedicated, specialized, and caring. Each staffer that I have met has been willing to share their knowledge, in a patient and compassionate manner. This team is something! The warm-water therapy pool is beautiful. The pediatric gyms and treatment spaces are so clean and well-outfitted with new high quality toys, therapy equipment, and other materials for the kids to get to interact with. Well done to all at Carle Annex North! I will miss you all!

Patient care is awesome, facility is very clean, staff is OK but surgeons and nutritionist are…read moreamazing.

The place was beyond filty. There was visible dirt and dust all over the floors. The sheets on…read morethe beds had visible stains on them and were thread bare. The staff let patients hang all over the front desk where our snacks and breakfast were set out. Even letting a filthy patient who hadn't showered help them set out the food. It was disgusting. The place has no security and I was very scared there. One night a fight broke out between patients and I along with two other patients barricaded ourselves in the day room. Staff didn't even check on us for at least 20 minutes. We finally asked the police who came if we could come out. Another patient had got into anothers room and yanked her out of her bed and stomped on her head repeatedly. I reported my fear the next day to the patient advocate. She didn't care. A few days later another disruption happened. I called 9-1-1 and begged them to come. They said the staff would have to call. During this fight I was shoved by another patient while on the phone with my family in the hallway. I shouldn't have to feel unsafe making a phone call. The place is beyond terrible. Many of our group sessions didn't happen either due to patients disruptions. So, no help was provided. I was supposed to have a treatment plan for when I was released. They didn't even provide that either. The place simply doesn't care. All i got from the place was increased anxiety. Please avoid this place.

My name is Lavell Simmons, I have reviewed a lot of comments many negative and although I am only…read moreone I do not support the opinions of another and refuse to be in any confrontational conversation. I only speak of my experience which was wonderful and that's an understatement. See we often fail to focus on the true issues which are the roots of our underlined conditions. Not insignificant issues such as I didn't like this person or that person. Bottom line is first we are dealing with imperfect beings as we all are, despite this imperfection these men/women put forth diligent efforts to try and make it to work daily despite their own trials and tribulations at home to deal with various characteristics that has been destroyed as a result of substance abuse or mental trauma. We should be awarding them metals for having the ability to juggle the two and remain intact. New Choice under the direction of Delores Jones and her case manager Ty, has been nothing but inspirational to me and others as I have witnessed. We can go back and forth, but get no solution with trying to crucify the people who have passionate agendas to help us excell in our challenges in life. The entire staff at New Choice played an intriquet role in molding me to say," I surrender, I can't keep doing this". Delores staff Q and Lance gave me opportunity to smile and laugh everyday, Tashi, her kindness made me feel welcome and comfortable, Dugg's no jive attitude showed me the severity of my unmanageable skills, Alma and Zefora taught me the damage I was doing to myself. So rather than demean these beautiful hardworking men/women let's applaud them with gratitude, respect and ideas on how to better the program for those that comes behind us. That's epitomizing the adage of one addict helping another for it is parrellel. Pave the way of betterment with great ideas. Because,truth has it they are aiding you/us with tools to saving our lives and developing us into better beings who can make positive contributions to the community,our families and ourselves. Shouts out from the highest mountain to Delores Jones and Ty and the staff of New Choice and the Pavilion. 5 stars

Very early evening 30 July I was informed by a charge nurse that Carle policy dictated that service…read moreanimals, emotional support animals and therapy dogs were not allowed in certain specific areas, such as food service areas (where do disabled people w/ service dogs get their food at Carle?), the CCU, OR, etc. I find this extraordinarily surprising that there would be a policy treating these three completely different classes of animals exactly the same. Only service dogs are protected by federal law, the ADA (Americans with Disabilities Act), to be permitted access anywhere their disabled humans are, with rare exceptions, as the service animal is effectively medical equipment. I have heard of cases where handlers are denied access with their service animals because their disability is not obvious or visible. Unfortunately, invisible disabilities can be vastly more crippling than visible ones. Perhaps this was the case with the Carle staff. Was an assumption made that because staff did not detect the handler's disability, that the animal was a therapy dog (as they initially referred to him as), despite being informed otherwise? For review, the law states ( https://aspr.hhs.gov/at-risk/Pages/service_animals.aspx#:~:text=Under%20the%20ADA%20of%201990,public%20health%20emergency%20or%20disaster ): "The United States Department of Justice (DOJ) has developed the following definition of Service Animals: Service animals are dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA) of 1990. Under the ADA of 1990 and Section 504 of the Rehabilitation Act of 1973, health care facilities must permit the use of a service animal by a person with a disability, including during a public health emergency or disaster. Policy Guidance During a disaster or public health emergency, staff may not: Ask about the person's disability. Require medical documentation, a special identification card, or training documentation for the dog. Ask the dog to demonstrate its ability to perform the work or task. When it is not obvious what task is being performed by a service animal, staff may ask only two questions: Is the dog a service animal required because of a disability? What work or task the dog has been trained to perform? Service animals are to accompany the individual with a disability in all areas of the medical facility where health care personnel, visitors, and patients are normally allowed during inpatient services, unless the service animal's presence or behavior creates a fundamental alteration in the nature of a facility's services in a particular area or a direct threat to other persons in a particular area. A "direct threat" is defined as a significant risk to the health or safety of others that cannot be mitigated or eliminated by modifying policies, practices, or procedures. A person with a disability cannot be asked to remove their service animal from the premises unless the dog is not housebroken, is out of control, or if the handler/owner does not take effective action to control the service animal. It may be appropriate to exclude a service animal from limited access areas that employ general infection control measures, such as operating rooms and burn units, where the animal's presence may compromise a sterile field environment." This denial of access is particularly disturbing in a medical setting, where one might hope medical professionals, of all people, might appreciate both how disabilities can limit a person's life and a how well-trained service animal can make people vastly more capable, broadening their horizons, even turning someone who might otherwise be on SSDI (disability) into a productive member of society, earning a living wage. It's frankly appalling that Carle discriminâtes against disabled people who rely on a service animal to navigate the world safely, barring them and their service animals from visiting loved ones, working with patients, and presumably also from staying together with their service animal in numerous parts of the hospital, as if their highly trained animals were no different from emotional support animals or therapy dogs, as if they were optional. I don't believe I know of any optional disabilities.

I would give this place 0 stars if I could. Pretentious doctors, egregiously overpriced, abhorrent…read morecommunication, and delayed care system. You'd have better luck helping yourself by going on the Mayo Clinic website than here.

I gave Carle Psychiatry and Psychology a one star because I don't know why they exist. I asked to…read moresee a psychologist and a full year later I saw the one they gave me, and he advised me he was going to retire in a month, and to not schedule any appointments with him. That was the end of that adventure. For me, as a normal person not in a crisis, they offered no services.

I had to call Carle Patient Liaison on a racist therapist. First, the Patient liaison is Not there…read morefor you. They are there to back the employees of Carle. It's just something they have in place to make you think they care about the patients. Christy Clinic's PL is excellent. They will hold a doc or reg employees, accountable. They will try to gaslight you into thinking your concerns are wrong and not valid. Sadly, the aforementioned doctor, Dr. Jedd, is still working as a therapist. I saved all our messages and the PL ignored the context except for 3 sentences that she thought would gaslight and patronize me into thinking I was wrong. Appalling and disgusting behavior.

DO NOT USE THIS AMBULANCE SERVICE!…read more I would highly suggest taking a cab instead! I was taken by ambulance to Carle hospital in January 2014 after a car accident. I got a lawyer to handle all of my billing issues, and while in negotiations with Pro Ambulance, the company sent me to a Collections Agency. My lawyer paid the bill immediately, within the week, but Pro Ambulance never told the Collections Agency! I am still fighting to clear my credit and its February 27, 2016! I have contacted the Collections Agency three times and they told me to submit proof of payment to them directly since Pro Ambulance won't. This company is wildly incompetent! I would seriously suggest calling a cab in the event of an emergency. You will regret using this ambulance service.

I have used this service several times over the last 15 years. The staff on ambulance is very…read moreprofessional (hmm, maybe that's how they got the name) and have been very caring towards me. As for billing, I have never had an issue with how Pro's parent company, Presence Health handles billing. I provided my insurance information after the fact, and charges were billed thru my insurance.