Once again Ross furniture comes through for me . I've been buying furniture with these guys since…read more2002 and will not buy from anyone else . Their service , willing to help at every expense and professionalism is unmatched . Thanks again Ross Furniture !

Andrew helped us find our perfect couch. He found flexibility in his work ours to accommodate ours…read moreand made delivery smooth and easy. Ross furniture ensures that every piece you get is of the best quality and no detail is spared. will be coming back for more!

I was very impressed with this store and with it's owner, Cassandra! She carries quality furniture…read moreand very beautiful art work and pieces you wouldn't find in other stores. Cassandra was so accomodating. She had exactly the style desk and chair that I had been looking for but it wasn't in the finish I wanted so she special ordered exactly what I wanted. I would highly recommend shopping here. Pat C.

Sorry in advance for the length but…read more.. In the 1st week of Feb '17 we were searching for a power lift recliner. We researched brands/styles/pricepoint & options online. I was drawn to Lane. It turns out Lane's site had several chairs and offered a list of authorized retailers. Not one, within 100 miles had the chair I was interested in and there weren't too many dealers. But the chair looked great and style wise like I wanted so we went to Coastal Furniture in Greenland. Now keep in mind throughout this long story, I'm handicapped. I have difficulty walking and do so with a cane. We were told in Greenland we'd have to go to their other store in Dover. Ugh. So off we went. The store is a big house with product crammed into it and not friendly for a guy w a cane. If you were in a wheelchair, forget it. There's no one to greet you. You have to find your way thru the rooms to the very back. There was 1 saleswoman who we spoke to and looked up our chair. She brought out 2 enormous binders of coverings and explained the 3 categories. I wanted a "leather feel" but opted not to go w real leather - too pricey. So I settled on a "step up" faux leather covering in a mahogany color. We put down the 30% deposit and were told it's about 6 weeks. So I was looking forward April 1. A day or two later I got a call telling me she had not charged my card the deposit and just charged the delivery charge of $100. Ok, so I gave her my card again. At the end of that week. About 6 days later, I received another call telling me the covering I chose was discontinued. This was the first of many "ugh" moments. So we went back that Saturday, picked out another fabric, and realized the chair is now another 2 weeks behind. So mid April. Fast forward to mid April. No chair. I called and was told it's usually 8 weeks. But then at the end of April it was delivered. Here's the first furniture lesson, don't order any furniture you can't see in the store. This chair was enormous! I'm a big guy. It was big enough for Andre The Giant. It was so deep, I could not sit back enough. Also, the design was poor. The headrest portion was hard and made you head forward when sitting. It was simply a very uncomfortable piece of furniture. It was not the Lane furniture we've come to know and love. But the big problem was it did not recline fully ("unlimited reclining positions") as was described in the Lane website (see photo). We wanted to return it. We were told by Lane to contact the store. The store said "no recliner reclines all the way". This simply isn't true. Then, the chair started making horrible grinding noises. Again, we contacted the retailer. They sent a mechanic out who told my wife, "this chair is is imminent danger of defaulting. Metal is about to spring thru the side". He told my wife this is "lousy furniture" and "they've had lots of problems". He took the chair. Then I followed up with a call. She finally agreed to refund my money, less $100 for the delivery. It's mid July. Side note: I left out descriptions of the many emails and calls. The store avoided us at times I'm sure hoping we'd go away. It's not a company I'll ever do business with again. We found an excellent chair at Jordan's Furniture in Nashua. Fantastic experience. Btw, Nashua is 68 miles away. Delivery charge $52. Dover 16 miles $100. Rip off.

I scored it a 3 because the (very) few things they do have are pretty. The furniture looked nice…read morebut not one thing was comfortable. I know it's a crap shoot and the inventory changes often so I'll come back once more. I'm the kind of shopper who knows what she wants, doesn't need to be followed around and doesn't Want to feel compelled to make small talk the entire time I'm shopping. I felt 'hovering'. It was uncomfortable just being in the store. I walked over to look at a huge tv with a big bright neon price tag just on the other side of the exit door and the two people who had been 'monitoring' me Immediately yelled out..."Ma'am!!! There's nothing down there!" I couldn't get out fast enough. Next time I'll come earlier in the day with more energy to deflect the weird energy. Lol! Also-really hard to find this place. I had to call twice and was told to go 'way to the other end' when I asked if they were near the Irving. I could shoot a BB gun and hit the place from Irving. I guess I was a little frustrated when I walked in and the Google pics made it look so big that I set myself up for the fall. It's just M'eh...

So, where do I start with this "gem" of a business? Clear sarcasm aside, after an issue with an…read moreEbay order I had the misfortune of dealing with the "customer service department" for "TradeportUSA" which turned out to be one guy named "Pat". A quick call to the business "phone number" redirects you to an automated answering machine. The business's online presence attempts to paint an image of a professional organization with many staffers, but the truth is it's staffed by (you guessed it) just "Pat". Now onto my transaction: I purchased a watch from "Tradeport" on ebay from US to Canada (international shipping) and it started off great. I got a message saying it was shipped. Lo and behold two days later the watch shows as delivered and I dutifully opened a case on Paypal because the tracking info shows that it had been delivered to a domestic PA address. Upon contacting the seller (ahem Pat), I was told that I had opened the case prematurely, and the PA address was simply a dropoff point. No big deal. I would keep the case open until around the middle of October, since that's why Ebay/Paypal has this arbitration policy in the first place, so if the item does arrive I can close it and everyone can be on their merry way. Behold my surprise when Pat the "customer service department" writes back saying that since I had opened the case, he was calling the shipper and telling them not to ship unless if I closed the case. Huh? Now why would that be? This is not the first time I've been either a buyer or seller on Ebay. As long as a Paypal case is not escalated, the buyer can choose to wait for the item to arrive and then close it. I got another message from "pat" saying that Ebay holds the funds if I open a dispute. Uh, yes, but Ebay holds the funds anyways until the item shows as successfully delivered to destination. So why would an honest seller have reservations about a buyer wanting to confirm that they actually receive the item instead of making up some bs excuse about Ebay holding the funds? The Ebay system is designed to prevent buyers from scoring freebies by claiming they didn't receive the item if the seller provides adequate tracking information that shows clear delivery to the intended address. In this case he starts by providing improper tracking then tries to tell me that he's worried about me scoring a freebie off him and claiming a case anyways...well how convenient. Major red flags at this point. I decide to do some research on this seller. Turns out this guy has a history of some very dodgy sales, as well as snide condescending responses on people who offer realistic reviews of his questionable trade practices. Conclusion? Stay away from this sham of an organization, the online presence is designed to make you think they had a shred of legitimacy but you try to call the number and their 'customer service department' and all you get is an automated messaging service which is no doubt full of messages already from other dissatisfied customers. I'm sure "Pat" has a snide reply ready too responding to this review. It's his particular version of "customer service". Oh and "Pat"? A "customer service department' implies you have more than 1 employee, usually. What a pretentious sham of a 'business'. Edit 1: Glassdoor shows this company as having 4 former employees, all let go sometime in 2019. I guess it's really just me, myself and Pat. Edit 2: You can't pull a fast one on me, "Pat", like you did on all your other victims. And this review will make sure far less people fall for your cheap tricks.

They've always been awesome but we're limited in the small space they had in the mill building on…read moreWashington St. Their new location at 394 Central Ave in Dover is spacious, the air conditioning is excellent and they have an even greater selection of Yummy stuff!

Let's first start off with the only reason for the 3 stars is because we had a great lady help us…read morewith our buying experience, I can't remember her name as it was almost 2 years ago, but she was awesome. 0 stars for delivery speed and quality. We bought a couch, love seat, recliner and a mattress/box spring set, a full month before moving in to our new house thinking it would be delivered on time, it was not, we spent 4 days in lawn chairs after moving into our new house because shipping to the store was delayed and then it was a holiday so they wouldn't deliver to our house, even though the store was open. Fast forward to now, 17 months after purchase, the couch is absolutely falling apart, the fabric is coming apart and looks like absolute trash. The cushions are sunk in and uncomfortable. We do not have children, our pets are not rough and we only use the couch for usual sitting and napping, nothing crazy that would cause such distress to the fabric so early on in ownership.

Rude owner and doesn't stand behind his product - accuses of buying on marketplace when I've been a…read morecustomer for 30 years.

My daughter and I stopped in this morning and were amazed at the amount of items there were to…read morebrowse. It is much bigger than it looks like from the front - and is very organized, so it is easy to browse. I love that they have mending nights as well as knit and crochet so there is the opportunity to learn some sustainable skills.

It was my first time in yesterday. I'm so happy to have a place like this right down the street…read morefrom me. How lucky Dover is to have a shop that encourages upcycling and reducing landfill waste--and not only by selling pre-loved items, but by taking donations of clothing in all conditions! It's awesome that they offer fun classes to mend and stitch as a community, too. The biggest bonus? This store is easy on the wallet ;) I'm super happy with my purchases and can't wait to go back and see what's new!