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    Pete's Bargain Basement

    5.0 (2 reviews)

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    Mattress Firm Portsmouth

    Mattress Firm Portsmouth

    4.4
    (14 reviews)
    8.9 mi
    $$$

    Don't waste your time buying mattresses from Mattress Firm. The wife and I purchased a mattress…read morefrom them at the beginning of the year with an adjustable base. The base stopped working shortly after we bought it. To quote Anakin Skywalker, "this is where the fun begins" Could not get ANYONE to help us figure out why the adjustable base failed. Called the store and they did my all time favorite technique among retail stores which is the bait and switch. "Sorry sir, we only sell the product, you have to file an online claim with the manufacturer" Well that ends up being the annoying process taking longer than they claim. I mean, does anyone know what a "business day" is? Apparently with this company it's slightly longer than a light year. So after they finally make a determination, it says on the website "determination made". Ok, what is that determination? It's not like you sent me an email telling me. I mean, you must have sent me 100 million other emails in the interim telling me to buy more of your company's products which would, I'm sure, be accompanied by the same inferior customer after sale service, but not one email that tells me HOW YOU'RE GOING TO FIX THIS PROBLEM. Whoever does the product service for mattress firm is well hidden behind an impenetrable wall of dead ends and zero web links. Apparently letting you talk to a LIVING BREATHING PERSON is against their religion because you can't with whoever they get their products from. So I apparently was lucky enough to get one of the people who own the company that sells and services the frame and he is trying to help currently. So now, of course, some of you will say, "well that's not Mattress Firm's fault, it's the company that sells the base". To which I say nonsense. If you sell a product from a company that you are going to engage in this type of relationship with, then you 100% have a responsibility to make sure your customer can get help with a defunct or potentially defective product. You don't throw your hands up in the air and say "well that's their problem, not ours". So as far as I'm concerned, I'm going to place blame on EVERYONE involved in the sale of this product until they change their behavior. So they can just live with the one star review for the total run-around that I'm getting on a product they sold. Maybe if it was made clear at point of sale that we won't help you if the product goes kaflooey, I would have DEFINITELY went to someone else who stands behind what they sell.

    Initially bought a very expensive king mattress & adjustable frame through Cameron. He was great…read moreand all went well. Recently had a "question" & went and dealt with Casey, twice. He has lied & has not followed through on our question regarding a prepaid Visa debit card. I personally would never buy from a chain store again. Currently shopping for 3 mattresses & they lost my business. Buyer beware.

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    Outside before it got really dark out
    Outside before it got really dark out
    Mattress Firm Portsmouth
    Mattress Firm Portsmouth

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    Pete's Bargain Basement - furniture - Updated July 2026

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