Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

If you truly care about your pet, I strongly recommend looking for another veterinary clinic…read more We had been loyal clients of the Animal Clinic of Windermere for over 10 years, but our recent experience was deeply disappointing and unacceptable. The clinic scheduled treatment for our dog and then canceled it twice. While we understand that unforeseen issues can arise, the way we were treated throughout this process was completely unprofessional. A staff member named Joe spoke rudely to my wife, and when I called to understand what was happening, the call was abruptly ended. When I called back, I was transferred to a manager named Mimi (we believe these were their names, but they refused to confirm). Instead of showing empathy or attempting to resolve the issue--which involved our dog being unnecessarily medicated twice--Mimi simply offered to send over our pet's medical history so we could go elsewhere. That information was never sent. After a decade of trusting this clinic with our pet's care, it's incredibly disheartening to be treated this way. Both our family and our dog deserved better.

I have been going to this vet for over 25 years. They have recently been sold to a corporation. I…read morewould no longer recommend them.

TLDR: With gratitude, I write this review for the care they gave to my senior kitty from 2024 (my…read moreinitial review) to May 2026. Knowledgeable veterinarians and kind staff members. We had a wonderful experience with Chain of Lakes Animal Clinic. REVIEW (AS OF MAY 2026): This is a local run office, and the care and attention is clear with continued follow ups through texts and phone calls. We came to this practice after having a horrible experience at our last vet. Everyone was kind and understanding from our first visit and even more so when we brought our cat in for the last time. Exam rooms were clean, and they always had different treats to try to tempt my cat out of her carrier. Like most cats, she hated the vet, but they always tried to work around her moods. We saw a few different doctors through my kitty's time with the practice - all were fantastic and knowledgeable. They were open to discussing the pros and cons of treatment with us, as well as their honest opinion on what to do if they were in our shoes. Their technicians were stellar. Marianne and Ryan at the front desk were fantastic and very responsive. It's clear they all enjoyed caring for the animals. The last visit with my cat really stood out to me. They gave us the choices, including services hospice-like services to help with an ailing animal. There wasn't any pressure on which course to take. It ended up being my cat's choice as she crossed the rainbow bridge that night. They were there to help with the after services, and the tech helping us made the process a little easier. Thank you for all the care, attention, and love you showed my cat, one of the members of my family. Some Minor Details: - Yes, you have to pay a deposit for your first visit, but it makes sense with how flakey people can be. (The deposit was then applied to my first visit costs.) - The only quirk to the smaller practice is that their availability is limited but somehow always worked us in if there was an emergency.

Yes great vet and office. Kind to kitties. A little out of the way for us. But I like them!!read more

We had a scare today with our pup and after calling around to a few different local vets (it was a…read moreSunday so ours was closed), this one was able to take us. Although we had to wait a few hours for our appt, the emergency vet said they had no idea how many hours it could be bc the vet was in back-to-back surgeries, so we took our chance with a guarantee. Everyone was so friendly and the vet, Dr. Rogers, was very knowledgeable and put our minds at ease. Luckily our pup was not as bad off as we thought and we were in and out pretty quickly. If I should need to change vets in the future, I'd probably start going here. Love that they are open 7 days a week and could fit us in. PLUS they have the trupanion software, so they could submit the claim right away- another plus!

So I just moved here from Chicagoland. I make my appointments and arrive on time. I've never had to…read morewait less than 35 minutes after my appointment to see the Dr. I'm currently at 34 minutes, but I don't think they're breaking any records today. This makes me want to move to a different AH. Why can't they let me know they are running at least 30 minutes behind every time?

Last week I took Drew, my Cavalier King Charles, for a well check and his rabies shot renewal. Dr…read moreSavardi noticed a lump on his stomach. The veterinarians consulted, did X-rays and preformed an emergency splenectomy same day! My pup had a near ruptured spleen and this surgery saved his life. Before leaving the clinic I also had all the medicine I would need for Drew's recovery. Thank you for staying to do the surgery Dr Eliscu! I have been going to Kirkman Road with my animals for 12 years. The care they consistently give my littlest family members is wonderful BUT it is the experience and knowledge of Dr Eliscu and the entire staff that brings me back.

Very distressing experience during an already difficult time…read more Our dog passed away, and we clearly stated--multiple times to at least three different staff members--that only our dog and a small photograph were to be cremated. Each time, we were told "okay" and understood. However, we were later informed that the bed and blankets had also been cremated--without our authorization. When we went to pick up our dog's belongings, before we said anything, a staff member stated that we had requested this, which is not accurate. All we want is to receive all of our dog's cremated remains. If additional items were cremated with her, we expect all resulting ashes to be returned to us in full. This situation reflects a serious breakdown in communication and documentation, and it has been deeply upsetting for our family.

Careplus veterinary clinic has been our clinic for a few years. They are all so nice and really…read morecare about your pet. They are also affordable. I have shopped around and they always seem to have the best prices. I trust they will do a great job with my baby's dental coming up.

Absolutely wonderful caring doctor and Sara and Adrienne are great. They take excellent care of my…read morepets. Highly recommend this vet clinic.

Always quick, polite, and so easy. Aspen loves them and so do we! They give her treats after shots…read moreso its always a positive experience

Well this pains me to write this review but right is right and wrong is just wrong…read more.. We have followed Luvncares advise for all of our animals for meds, surgery, routine care etc. including to purchase a Free Style Libre for our diabetic cat. We did not ask for this device meaning this was advised from the Vet. Vet said this would be best instead of poking our cat to monitor his blood. We picked up the 2 sensors from Publix for $80. We had Luvncare install the sensor for $40 to be sure it was done correctly, although Vet said we could do it ourselves. The sensor was giving issues from day one. On day 8 the sensor stopped working all together. It is supposed to work for 14 days. My BF called Freestlye but they would not warranty the item since it was used on an animal. I called Freestyle the next day and got the exact same answer from a different rep. Rep said the FDA has not approved the unit in animals and to take up with our vet. So we did... since LUVNCARE is prescribing a device in a way the company will not guarantee we felt they should be responsible to replace the device. We didn't think it's not our responsibility to check up on our vet. The vet DIDN'T know the FDA does not approve the unit which is alarming. We trusted Luvncare for many surgeries all our pets care etc. We are talking about $40 which clearly after the thousands of dollars we spent just in the last month, never mind the money since we started there - $40 is really nothing to us. This is about accountability. We feel Luvncare should have advised us it's not authorized in pets and let us make that decision- instead they represented the unit as ok. Why should a patient have to think to ask the vet if they will have a warranty on a sensor the vet is prescribing? Long story short... We respectfully asked for 2nd sensor that came in pack to be installed for free and a $40 credit. Vet installed 2nd sensor for free. REFUSED to give us a $40 credit for bad sensor. We wasted 90 minutes on phone with Freestyle and felt this could have been avoided had they been upfront so $40 for 90 minutes of our time was not being unreasonable... Worst business decision I've ever seen from any business in my ENTIRE LIFE. We understand the sensor not working was not their fault but if they are going to use something off label, be open about it. We trusted Luvncare and were very happy until this last visit but if they don't stand behind their decisions, sadly we can no longer recommend them. We had wrote several great reviews on multiple channels to help them as I had seen multiple bad reviews. Now sadly we will be posting our unfortunate experience so others know to steer clear of this practice. Clearly $40 was more important than our business. Take your business to a vet who is honest and accountable with what they prescribe...

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

REVIEW DATE: 1/22/24…read more TLDR: Take your furry family members elsewhere. This place has gone downhill, and I won't be coming back after bringing my two cats and my mother-in-law's cat here for over a decade. Please note, I RARELY write bad reviews, but after the last three months, I'm writing this review of Winter Garden Animal Hospital. THE REVIEW: My husband brought my 14 year old cat in for a routine follow-up. He was asked about labs, including a more expensive comprehensive blood test for geriatric cats. My husband declined since our cat had been doing alright. He was losing weight, but we figured it was due to age. This was the Monday after Thanksgiving. We never got lab results back, and we never heard back from the vet. In our mind (living with a newborn baby of our own), no news was good news. Well, that turned out to be a big mistake. Fast forward several weeks later ... Our cat was not eating and looked sick. We scheduled an appointment. When I called for the appointment, I asked for a copy of the labs. I didn't get them. So I called again, and again, I did not get them. I took him to the vet on Friday, and by this point, he was extremely sick. Oh, by the way, they tried to CANCEL my appointment 30 minutes before it was scheduled. (Their excuse was continuity of care. That's fine except they should have planned it when I was scheduling - not 30 minutes before.) We didn't know what was going on with my cat. It turns out he was in end-stage kidney disease. He had been on a steroid for inflammation, which likely accelerated the kidney disease progression. I asked to speak with the office manager, Nicole, in between the vet tech coming in/out. Nicole told me that they hadn't gotten the lab results until the day before the visit. She also kept going back to the fact that the vet was concerned by the initial labs (which she had also said they hadn't gotten earlier in this conversation) and asked to run the expensive labs we had declined. However, I think the most important point of this is, which Nicole later admitted, how unacceptable it was that we were not informed about the abnormal lab results. This was egregious in my mind. We trust that the practice would look out for our furry family members. When the vet tech came back in, I asked to see the paper chart. I went over the results with the vet. I am not a doctor... I am not a vet. But when I saw his lab results, everything was abnormal. My cat's comprehensive lab results came back THE DAY AFTER the sample was sent to the lab. So his kidney had been in decline for two weeks, and nothing was done to tell us. At this point, I knew how dire the situation was, but I had hope. I understood that there was no transplant for cats. They recommended starting IV fluids and monitoring him overnight. We followed their advice because what else could we do. But I asked to speak with Nicole again. She then said that she relied on what the vet staff had said to her about the labs. Nicole promised me that she'd look into it. The end of our story at this practice is that we said goodbye to our cat the next day. Why we are chosing to move on is because of the failures that led up to this. Imagine my surprise when I get a call from the office... only to tell me that my cat's remains were there. I never got a call from the office manager who had told me that she'd look into it. It has been a month. I've been patient and waited until after the holidays. I've asked to speak with her twice, but my calls have gone unanswered (ten days in between). When I went in to pick up my cat's paw print, I asked about my other cat's lab results. Well, they couldn't find her chart. They had to print out the electronic copy. (Think about it, they have two avenues to get labs? Fax and electronically? There's just no excuse for what happened.) Once upon a time, I would have recommended this practice in a heartbeat. But now, I'd recommend looking elsewhere. At the end of my time here, I felt like this was just a dollar sign for them to make money off of. I will say someone complimented Missy, and she was the only one to follow up with what she promised (getting me an answer to a diet question for my other cat).

Very caring place. Excellent doctor and staff. They've provided great care for our pets over the…read moreyears, and have also helped us when it was time to say goodbye. They do a good job of scheduling to minimize waiting.

My dog was in distress and in need of quick care. I had secured an appointment at Windermere…read moreVeterinary Services. I was asked to make a deposit to secure the appointment. I had no problem doing so. I recieved an email from them confirming the appointment and if I needed to cancel or reschedule to call them. The morning of my appointment, my dog took a severe turn for the worse. I knew she was dying before my eyes. I personally left my dogs side to go to the clinic to talk to them about changing the appointment to the euthanasia procedure later that day. The cost was very high and out of my range for them to provide this service. I declined and politely asked for a refund of the security deposit. The secretary at the desk denied me the refund. I told her my dog was dying and I am here cancelling the appointment. She then said, "All deposits are non refundable". I was far too distressed to argue and left to get back to my dog. Approximately 7 hours later, my dog died. I felt it necessary to warn others of this companies refund policy when booking an appointment. Although I am certain they provide an excellent service, one that I will never be able to experience, they have a lot to learn about how to treat their customers when it comes to distress, heartache and trauma after losing a beloved pet. I did send an email out this morning to WIndermere Veterinary Services about my discontent. Whether they reply back to me, or not, is irrelevant at this point. It was the owner who had the secretary inform me I would not be getting my refund back. It was THIS decision that was made which prompted this ONE STAR REVIEW. I wish them well, but warn other potential customers to beware of their hidden policies. I do not know what else they will hide from you financially, but I have never in my 13 years with my dog been treated with such disrespect in a moment of complete trauma and turmoil. Sorry Windermere Veterinary Clinic. I really thought you would do better.

Amazing staff. Everyone was friendly, knowledgeable, and genuinely caring. The doctor was patient,…read moretook the time to explain everything, and treated Nina with so much respect and kindness. You can tell they truly love animals. Highly recommend Sand Lake Animal Clinic.

Sand Lake Animal Clinic is such a nice veterinarian office. It is always nice and clean despite all…read morethe animals that come in and out of the doors. The ladies at the front desk are always nice and cordial when we check in. We see Dr. Nash and he is always very thorough and patient with Lily. I like that he doesn't make me feel rushed and answers all of my questions and addresses my concerns.