This store is located right next to a liquor store. Did they choose this location hoping that people will get drunk and buy a puppy? I was babysitting some guinea pigs and needed to get some treats. I had no clue what I was looking for but the "critter" aisle was easy enough to find, unlike the staff. Other than the employee at the check-out this store was like a ghost town taken over by small furry creatures and birds. If I had needed some expert advice I would have been hard pressed to find it here, but since I was just in for a quick treat run, I can't really hold anything against them on this visit. read more

Petland - Pet Stores Near Me - Calgary, Alberta

We had a terrible experience at this Petland location today with two employees (Brandy and Megan). We will never be returning. I had called in earlier today to book my small dog in for grooming services. The girl who I talked to over the phone said they actually had a cancellation so I could bring my dog in at 4:30pm. I realized that I wouldn't be able to make the appointment as I was getting off work a bit later than usual today so I asked if it is possible for me to come by after 5:00pm. The lady I spoke with said it's absolutely fine and that they can definitely get my dog in as long as we're there prior to 5:30pm. When we went to drop my dog off (at exactly 5:25pm) we were told (by Brandy and Megan) that they would not accept her as they were claiming it was 5:33pm and since we were supposedly 3 minutes late they could no longer accept her. We were not late! We were actually shocked by this and even double checked the time only to be told that our clocks must be behind and the store clock is accurate. Seriously..? We arrived prior to 5:30 and even if we hypothetically arrived 3 minutes late, it's still not okay to reject a customer in that manner. At that point we didn't want to argue as the two ladies seemed so careless and unprofessional that we felt extremely uncomfortable ever leaving our dog with them. I'm still pretty shocked about this situation. We have been longtime customers at this Petland location so it's unfortunate that this occurred. We will be taking our dog elsewhere and advising our friends to stay clear of this location. read more

Normally I wouldn't be caught dead writing a review on a pet store. I am reviewing the service I received at this store, NOT the concept behind Petland or pet stores. I don't support them and I don't support caging or breeding of animals. This particular visit however, left me pleasantly impressed rather than completely disheartened. Here's why: One of the staff members, Carmen, and I had a conversation about a lot of my concerns. She explained that since July 2002, Petlands in Calgary have been working with 'Pets For Life', an animal rescue organization based in Pincher Creek. Together with 'Pets For Life', Petland ensures that they feature 2 rescue dogs at all times. That means customers get the chance to adopt dogs who have been rescued by 'Pets For Life'. For this reason, and this reason ONLY, I'm giving Petland 4 stars. Petland boasts a No Kill policy and I found my conversation with Carmen to be extremely informative. The puppies that Petland sells however DO come from breeders and regardless of what anyone says, I still don't support that AT ALL. We all have to make our own decisions about what we'll tolerate and what we wont, but getting more information is an asset for us all. I'll keep up the good work, I promise ;) read more

Just came in from Dewinton and they closed more than 20 minutes early! The one employee was already changed and moping the floor, and the other I saw was bobbing around eating right in front of the window. Needless to say, I was less than impressed. Thankfully there's another pet product place closer to Deerfoot in the plaza, they saved me a hell of a night! Not cool guys, your posted hours are your hours regardless of how bad you want to go home or how slow your night is. Sometimes you're all we have if our pets are sick, hurt, or missing something important. Closing early isn't fair to the animals, not just your customers. read more

I took my Great Pyrenees to Brandi at Petland. He has been going their for two years on and off. We stopped for a couple of months as Brandi had hurt her back and was not able to do a proper job on large dogs. We noticed that she was taking 5 to 6 hours to do our dog and that was just not acceptable. We assumed due to her back issues she could not work as quickly, understandably. We brought him back to Brandi after a few months spoke to her on the phone to see if she was feeling up to again taking care of our dog. She stated yes so we brought him back. Our first visits back our dog was their for 5 to 6 hours. We commented to Brandi and the one thing she told us was that he took so long with drying. We did go in and notice that she was working on other dogs and our dog was being put in a kennel that we assume was to small for him. I question her again and thought okey give her one more chance and see what happens. We dropped him off today and she told us that it would be about 4 hours. Okey. Did not hear from Brandi and at six oclock I called to see what was going on and she stated that it took a lot of time to dry him did not mention anything else . I asked how much longer to finish and she said about an hour. Called my husband at 615 and asked if he could see our dog as he went up assuming that they would of been finished shortly and that they were both working on other dogs. I told him to give them to 7 and that at this point wait and see. Still not finished at 7 and told him to remove our dog. He was not completely dry, still have fur that was not removed , and his nails were not trimmed. Then all of a sudden Brandi stated that the dog was biting, and he has done this a lot. Really and you only now are bringing this up because we are complaining about the time? Manager stated that she saw our dog biting, again really and you did not think to protect your employees and contact us and advise that the dog was acting up? Now Brandi did tell us a year ago that Oliver does not like having his nails trimmed ( thats the first dog I ever heard didn't like nail trims ) I asked if it was serious and she stated that no I just tell him to knock it off, if he tries to nip (not a bite) I give him a shove to let him know its not going to work. Fine okey let me know if a problem. Obviously someone is trying to make excuses. I believe the following is the reasons why . probably to many dogs booked for the day . uncaring to the well-being of our dog- stuck in a unsuitable kennel for 6 hours. . Money is their only concern . Very unprofessional. Brandi states she has show dogs- hope see treats them better than mine. When we told them that we would not pay for the full price, both Brandi and the manager argued that it was already was a reduced rate etc etc etc so we paid just to get our dog out of their. Brandi told my husband that their Shawnessey branch stated that the dog bites, that she called them. When today ? Called them but did not call us? They will say anything to cover their asses , and as I said money is their only directive not the well being of their charges. Who keeps a 120 pound Pyrenees locked up in a cage that is to small for 6 to 7 hours. Shame on Petland. I will follow up with Animal Cruelty to advise them of the size of the pens that they use for such a big dog. read more

I had amazing service while buying supplies for my new puppy. One employee in particular was a true star that night, Helen. I thank you so much for equipping me with the right products to successfully take care of my new best friend. I will definitely be coming back! read more

Extremely disappointed. Staff are unfriendly, it's dirty, and the animals are treated horribly! I saw a dead fish, and a very very skinny frog that was hardly breathing. I asked the staff about the frog, and the guy hardly knew what he was doing. I like looking around here, but they really need to change some things, starting with the way they treat the animals. It was not an enjoyable experience. read more