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Medicine Hat, AB

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Petland

4.0 (1 review)

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16 years ago

Fantastic store - I love that you get to interact with the animals. Staff is very friendly and knowledgeable.

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Westland Insurance

Westland Insurance

(2 reviews)

I was living in Medicine Hat and choose this company strictly because a friend of mine from back…read morehome went there, and she was some what pleased. I went in when I bought a brand new Truck, I got all the policy in order. I brought all my previous driving records into the office at that time. We set up a policy and I was on my way. I set up an automatic withdrawal from bank account for the 15th of every month at an agreed amount, I went into the bank on the 5th of the month to deposit my second truck payment and the teller at the bank notified me that SGI- had taken 600$ out that morning, it obviously didn't pass and they even told me if I was to make my truck payment deposit the truck payment wouldn't pass because of all the NSF fees and the amount owing from that withdrawal. Freaking out I called my broker in Medicine Hat to see what the hell was going on. She seemed just as shocked as I was. She had to re-evaluate my policy at this point ( I had just moved to Edmonton so prices were going to change). She then had me mail her all my previous driving record (Big inconvenience seeing as I had to scan and find place to email them to her) I thought she would of kept that on file, but she didn't apparently. I was thinking about moving to Cochrane so I asked her to send me a quote while she was re-evaluating my policy to see what we would save if we moved to a smaller town. This obviously confused her. This goes on for a couple months. me e-mailing her, her taking weeks to reply and so on. In July (Policy was opened in April) we were in a bad accident in the city of Edmonton, the truck is basically totaled. I called her that same day to notify her about what happened when to my surprise she says " Oh! Your Policy was cancelled two days ago!" I asked her how the hell does that happen with out me knowing!!! I'm very upset at this point. FOR OBVIOUS reasons. She told me they sent my cancellation papers for non-payment (due to that incident where they take out double and then some from my account on the wrong day) and the papers were sent to an address in Cochrane, where I asked her to quote me on.... At this point as it stands. I owe the other vehicle's insurance company 10,000$ and my truck still isn't repaired. and my wonderful broker could do nothing. Her manager could do nothing. Nobody cared at this point why would they. The truck is a loss for them, a big one right?! I have never had problems with any insurance company, Insured for over 10 years. My previous broker would of just called me. These people don't care. GO SOMEWHERE ELSE!

I no longer live in Medicine Hat, however I stuck with my original broker because I really liked…read moreher. However, my car was broken into and of corse I needed to deal with the insurance. I called to find out my broker had been changed. (ok it would have been nice to know, but whatever right?) It wasnt a great experiance. Between the insurance company trying to jerk me around and my new broker having a I could care less attitude I felt very abandoned to figure out everything on my own. After that I swore when I got a new vehicle I would not be with the same insurance, but that I was gonna stick to my broker. I bought a new car, and (because I dont live in Medicine Hat anymore) gave them a call and left a message with my broker that I needed to change my insurance. No return call, (I waited a week, and every time I called I was directed to leave another voice mail message) so I decided that was enough, why am I payin for a broker who will not get back to me. I changed my broker to one in my city, and proceeded to call my Broker at Cowan to cancel my insurance... now this gets frusterating and messy. Thursday - Phoned my broker, who returned my call 5 hours later, when I was busy, so I returned the call and was prompted to leave another message. Friday - At noon, again called and left a message with my broker (as I had not recieved a call back since the second message I left). 3 hours later I got a call back, and explained that I needed to cancel my policys (home and auto). I was told I would be getting an email with a document to sign and that it was on the way. Monday - At 2pm I still had not recieved the email documents to sign so I called, this time I was actually able to talk to my broker without leaving a message and I was told my email wasnt entered correctly and that it was being resent as we talked. At 4:58 I recieved the email with the documents which I signed and sent back. Tuesday - I had not heard that my email was recieved, or that my insurance was going to be cancelled, so Tuesday night I sent a second email asking for confrimation the email was recieved and my policy would be cancelled. Wednesday - I STILL had not heard, so wednesday night I send ANOTHER email asking for confirmation my email had been recieved and my policy was cancelled. Thursday - I STILL had not heard. I called the office and explained my situation with having my broker get back to me. The receptionist was snappy and told me I could leave a message, which I did (and I wont lie it wasnt a perticularily polite message). I didnt get a phone call, I didnt get an email nothing. So in utter despiration I asked my dad (who lives in Medicine Hat) if he could stop in and find out whats going on and why no one will get back to me. My broker proceeded to LIE to my dad, telling him we had been talking via email and everything was resolved, and that my policy was cancelled on Friday (again I had not heard ANYTHING since the email with the document on Monday). My dad let me know that he stopped in and everything was all good, and of corse I told him no I havent gotten a email, I havent been talking to my broker, I have no heard anything. Now Im kinda really pissed (and now my dad is to, how dare you lie) I was just getting out of a course and planned to call when I arrived home and demand an explanation. On the way home I recieved a email, and seconds later a phone call from my broker. My dad called, to call my broker out on his lie and that is what FINALLY prompted a return email, and call. The explanation I was FINALLY given as cancellations are mailed out, and that it was cancelled Monday (why different then my dad was told, which was Friday? Likely because we were both lied to and given the run around, because Friday I had not yet signed any cancellation documents. PLEASE think twice before going here, unless you are ALWAYS able to go IN to the office, you will likely end up left hanging with no returned calls or emails.

Petland - petstore - Updated July 2026

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