This is a mom 'n' pop owned pet fish store…read more Pricing is fair and small fish selection is decent. The owner is very nice. One thing that bothers me is that they have these massive size koi fish held in tanks that are much much too small for the fish. They have many larger tanks that can hold these big fish. So I'm not sure why the jumbo koi are kept in the tiny tanks.

Buy my fish and plants here , good prices and very helpful. It is a very…read more clean store which I like :)

This is the only MALE location for small pets in the nearby greater vancouver area. So each…read morePETSMART only has one gender. This ensures they don't accidentally have ballooning litters by accident even if the staff can't sex the critters. A smart move. And it also makes it easier to know if they have a pet or not. In the gender you want. For example I don't like boar cleanings. So I only want female guinea pigs. Males need cleanings and it's so gross not my cup of tea. Where as with Syrians I prefer males to females cuz females go into heat every 4 nights and some of them let off an aroma that attracts males but it stinks up the room. Every 4 nights so for me. Male Syrians are preferred. Anyways. Wanted a male robo and swung by here last day of their sales and got one.

When we were out doing errands and needed to pick up some supplies (cat litter) for our new feline,…read morewe hightailed it to the closest PetSmart Google could find, which turned out to be the Grandview Highway location. I had passed by this mall-on-a-hill many times before without giving much thought about the specific stores/restaurants that are there. Petsmart shares the higher level with the Canadian Tire and Boston Pizza/Starbucks entrances. Walked in and I was struck by the open bright space. All the aisles were labelled clearly by pet, and we saw our fair share of pets wandering the aisles with their owners. We found the cat litter aisle in two seconds flat, but it was harder to find our specific brand/type. Thankfully we flagged down an employee and he helped us locate our product easily. Took the bag to the front, purchased it, and we were off on our next set of errands without breaking a sweat! Liking this location: new, bright, clean, easy to navigate layout and helpful staff, and lots of parking!

Visited their new store for the first time (I've been going to the original one for years) and…read morepicked up a giant betta! Staff were super friendly. Lots of selection in the fish room and lots of driftwood as well. Best part of this new store is it's only 10 mins away from where I live. Highly recommend this store.

I am a definite fan of Roger's Aquatic & Pet Supplies. It's a bit of a drive for me to get there,…read morebut well worth it. I can't think of one time that I left empty handed! I find something each and every time I go. From what I can see, they have supplies for fresh and salt water tanks. Reptiles, and pets of the furry variety. The staff are knowledgeable and courteous. I highly recommend Roger's

Always come here for my dogs food ! And the staff are always so lovely and helpful! Whenever they…read moresee me carrying the large bags of food they always offer to take it to the care for you.

awesome place! the employees were were so kind and sweet and they even gave me a goody bag after…read morebuying some stuff! they were so cooperative on the phone and I recommend this place. the quality of the items are also so good!

A few weeks ago I had, for the second time, a disappointment leaving my Maltese to have its hair…read morecut. I left my dog at 1 PM and after 4 hours she called me saying that it still hadn't been cut and that I should come back to pick up the dog. That day I had a trip planned to the USA that evening, and I was counting on taking my dog with us already with its hair cut. Well, the manager on duty that day had to request and approve overtime for the employee to try to solve my problem and cut the dog's hair later before the store closed. Because of that, my dog was locked up for approximately 6 hours at PetSmart without food and completely traumatized from being away from its owners for so long. I was very frustrated and disappointed with all of this, besides the fact that the dog's haircut ended up full of imperfections with several waves across the body, and in the end, they still charged me the full price and I had to ask for a discount. I will never go back!!!

Booked a cat grooming online and was sent a confirmation email and told everything was set and…read moreready, however upon arrival we were told that the groomer we booked with was unavailable at the booked time. Supposedly we were also waitlisted, but our email confirmed our booking was ready, saying nothing about a waitlist. I was told they called us many times to cancel, however we checked our call history and it was twice, the second one being minutes before our appointment, with NO VOICEMAIL LEFT either time. We did not pick up said calls as it registered as spam and they did not bother to text or email DESPITE HAVING ALL OUR CONTACT INFORMATION. We put our cat through unnecessary stress in a carrier on the bus to PetSmart only to be turned away. Now we still have a stinky cat, and now a stressed one at that. Thanks so much!!! The site needs to be updated if groomers are unavailable, don't let people make bookings on those times and then barely try to contact us back. If you call someone to cancel and they don't pick up, here's a hint: TEXT. EMAIL. VOICEMAIL.

Title: 2 Months of Trauma & Negligence - A Nightmare for My Pet and Family…read more I am sharing our story and the attached photos to inform every pet owner in Vancouver. What should have been a standard surgery turned into a two-month ordeal of physical suffering for my dog, Hebeh, and deep emotional distress for my entire family. 1. Medical Issues & Double Surgery: After paying $1,628 for a bite wound surgery, the site turned necrotic (dead tissue). A second veterinarian confirmed that the sutures were applied incorrectly, cutting off blood circulation. Because of this, my dog had to undergo a second surgery at another clinic to fix the issue. I ended up paying twice for a procedure that should have been done correctly the first time. 2. High Costs & Unnecessary Risks: When I returned for a drain removal, the clinic quoted $1,200-$1,500 and suggested general anesthesia. I went elsewhere, and the drain was removed safely without anesthesia for a fraction of the cost. They also charged over $200 for a "consultation" where nothing was done. 3. Lack of Accountability: When I reached out to management for an explanation, they were dismissive and unresponsive, eventually suggesting I file a complaint, and offered no refund. 4. Impact on My Family: Seeing the necrotic tissue on our dog was very upsetting for my 2-year-old child, my elderly mother, and my wife. The experience has caused significant stress for all of us. I am sharing this review so other pet owners can make informed decisions based on our experience.

My dog was in an emergency situation. Per Vancouver Animal Emergency website, I called before I…read morecame in. The woman who answered the phone could not speak or understand English. She asked me to repeat every detail (weight, age, when, what, what, etc) at least five times. Twenty minutes later, she referred to my dog as a cat. That's when I asked to speak to someone else. I was on hold for another 23 minutes, at which time I hung up. This is an emergency hospital! For your sake and the sake of your pet--go elsewhere!