Previous tenant I loved my apartment even though it was by the train tracks I t was ok I am hoping…read moreto return to AIY for my future home

Terrible management. I had a viewing scheduled for 1pm today (7/31/2023), I arrived 15 minutes…read moreearly, walked around, waited, called 6 different numbers, emailed, and asked residents. No one answered. I waited 15 minutes after and then left. I get a call an hour later after I walked 30 minutes back home asking of I could come back tomorrow...as if I don't work or have other things to do. Ridiculous

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

I don't think that I could ever say enough good things about them!! At 39, I've rented for my…read moreentire adult life (ACROSS THE COUNTRY), and hands down, they're the best company I've ever rented from. I moved from out of state--at the VERY last minute--and the process was as seamless as could be. And I'll tell you, my apartment was WAYYYY nicer than the pictures Kim sent me (she's amazing), and bigger than I thought. For as many times as I've toured properties and been picky, I really, REALLY lucked out here. It made me think I should always leave my choice until the last minute. I've lived here for 3 years and I'm beyond sad to say goodbye. I'm moving out-of-state for a new job, but if I was staying in town, I'd want to stay with them. Maintenance is top-notch, too!! Not only do they respond 24/7 and keep communication going, but they make sub-contract work happen IMMEDIATELY. The times that I had an issue, no matter the size, someone responded damn near instantly, and for the times there was a bigger issue, solutions to those problems were implemented before I even appreciated it. Their plumber is so great, he's apprenticing someone and my half-awake self listened to him explaining the history behind a certain piece (while not wasting time working). That's so cool. You could never go wrong renting from Winwood Properties. To put it another way, will you be treated as though you're valued and important by every employee of Winwood Properties?? The answer is 100% yes. When you're looking in the CLE/Edgewater/Lakewood/Cudell area, look no further. (I'm not even getting paid for this. Ofelia, Kim, and Mike are just that awesome. Trust me on this, and thank me later.)

I just phoned the office and the man that answers the phone just hung up on me. Very unprofessional.read more

So happy with my selection of a handyman!!! Nick replied to my quote request within minutes,…read morereplied to my text shortly after, and a scheduled installation of ceiling fans for 2 days later. Extremely prompt & respectful, kept his price the same even though it took a little longer than expected. He even removed his shoes before walking through the house! I will definitely be contacting these guys again!

If I could give this place zero stars trust me I would. Elevator goes down too many times and even…read moreit's working, it's really slow. They don't fix anything properly. I wouldn't recommend renting anything from Vanguard, not even to my worst enemy

I've had nothing but a good experience with vanguard..if you need maintenance there there very…read morequick..my building is very nice and kept in great shape

They were very helpful the handyman Bob did a great job and I would like to thank Jam alsoread more

Property owners beware. There are some professional people and reasonable 8% fees collected from…read morerents. But we found out they make most of their $ by charging ridiculous fees for macitence and repairs. We were quoted $315 just for cleaning a small unit when we pay @$200 to have our whole house cleaned in NY. They also quoted us $4000 for a roof repair, luckily we used our previous contractor who charged us $750. Huge difference. They also had astronomical fees to make our units rent ready. I definitely wouldn't recommend them.

This was a horror from start to finish. Under contract in January with 2 properties and since April…read morewe heard "2 more weeks" for EVERY week until June. We finally closed on property one in June and then property two was at a stand still with the construction team being removed and replaced. The worst part was that Rose had contacted our lender, insurance etc saying we're ready to close on property #2 but then within days, turns out they weren't ready and 3 months later they were still "almost ready." As of this writing, it has been 15 months since we first went under contract on this property and it is still showing that is not yet been sold. Having our money held up on this property for 8 months significantly got in our way from moving forward with our investments and despite our efforts to communicate with Rose, she would nonchalantly reply like it was no big deal. The property we DID close on, was a mess. Bad tenants placed with an explanation of "we manage properties, not people" yet you are the company that screened and placed the tenants into the property. To this day, there were still documents missing that we never received - including several requests to Rose to send us photos of the completed repairs. We had significant repairs every month that the tenants were moved in. Our assumption is that they rushed the house to be ready as we were under contract in January and tenants were "placed" but the close date of the home kept getting pushed back that resulted in several repairs. Jessica, was at least responsive when we had PM-related questions. We have since fired them as Property Managers, but 3 months later we're finding utility bills were never forwarded to us. One utility was completely unpaid for 3 months and we were unaware (didn't even know our account number). We found out because a new tenant was trying to transfer utilities to their name - we have yet to have this bill forwarded to us from Keller Williams. When they did forward us one bill in April 2022, it was past due on 02/22/22. It's a shame that Prosper Investments (formerly Prosper Cleveland) is recommended by Real Wealth Network and other investment groups, when our experience was nothing short of horrible. I think it also speaks volumes that you cannot search "Prosper Cleveland" on Google, yet investors and renters went out of their way to find them so they could provide reviews.

Shockingly slow and unhelpful. So obtuse that I'm not convinced this isn't an elaborate experiment…read moreto see how few emails a company can send and still be in business. Fairly early on I was emailing my POC who responded every 5 days or so and then he stopped responding. At first I thought little of it as he was particularly communicative anyway but after a month, I CC'd his boss who informed me (after another week of waiting) that my POC no longer worked there. No one had stepped in to replace him and I was left emailing the void.

I have a new property management named Zara. She has done a great job and a much needed improvement…read morefrom my previous manager. I will keep you updated if any changes occur. She has really done a good job answering my question or addressing issues as they occur. Thank you Zara . Good Job

worst management company ever dont call back or anything... my tub has been sitting on bricks and…read moreslabs of wood i was promised repairs that havent been done at all all sinks are leaking we cant even wash dishes or brush our teeth... a lot of the repairs i've been requesting have been well over a year... also michael drew left me and my kids without heat for over a week !!! we had no heat for thanksgiving!!! he refused to replace my furnace he instead has hired unlicensed workers to tamper with my furnace claims to fix it they been here for 3 days i was told by the worker they dont wanna spend the money to replace my furnace theyd rather not spend the money instead theyd rather have me and my kids freeze while they receive thousands in rent i requested to speak to the owner several times he avoids giving me that info at all cost... i was offered 3 heaters that is ail for a 5 bed room 3 floor single family house while we had a snow storm!!! they literally harass ppl for ratings because they have horrible reviews... i'm sure michael drew isnt the guys real name... he has refused me contact info for his supervisor and i had to find the owner of my property via google searches and tax information... im beyond tired

Things are going well these days at Hampton. In recent times, the bldg has received exterior trim…read moreupgrades, paint, new windows and yard upgrades. Hampton House is only a few years from its 100th birthday and it's standing pretty strong.

I been living in Hampton House for 3years Its a nice place to live. The area is safe and I love…read morethe close by shopping . I love the easy access to my job and the quick way to get to edgewater park.Also love the way AZ management handles my request very quick response.and my mail and my packages don't get stolen.All of the great things that make my stay in the Hampton House are great and I would recommend it to anyone who wants to live here.