If I could leave 0 stars I would on this…read more I went in last night to look at a hybrid 2025 CX-50. Instead of bringing the car around for me, the guy I dealt with just insisted on running the numbers to see if I would qualify. I waited for quite some time while he went back and forth between two different sales managers. And then finally said oh we can't help you. What is the point of running the numbers if I haven't even test driven the car? Horrible service from the sales department. I will not return for anything other than service.

MAJOR inconsistencies in service department. I have never been so disappointed with a dealership in…read moremy life like I have this one! From the beginning purchase of my car there has been nonstop issues. I tried my hardest not to leave a bad review but I have had it! From my sales rep Nicholas failing to add my tire and wheel package, from chuck and Richard telling me two different answers on if I could purchase it afterwards, along with Juan from service taking months to get back to me on rather a crack in my windshield was covered...HOWEVER he is the only helpful one! Up to present day when I went in for service yesterday for Eric to tell there were six cars ahead of me. I left my car and was promised I would get a tire quote so that I could make a decision to get them while the care was being serviced. Promised that the car would be ready first thing 9am! It is now 12:35pm the next day, I still have no quote, didn't receive a video of my service, and now I'm being told my car is ready BUT I have no clue what was done. JUAN has now just called to clear up the mess of his colleagues once again! Thanks Juan for all you do, but the sales and service at Mazda Art Hill is Trash!!

Overall, a good job! In and open pretty quickly. Communication could have been better.read more

excellent and fast Service! video inspection of my car was great letting me know everything was ok…read more:)

Tried a few others before I got to these folks. Got good advice on parts and shipping since I was…read moregonna hit a weekend. I got a long case short block then went back for the big bore kit when the one I had didn't fit. I went ahead and stepped up for the big valve head since my service was so good and I felt like I could trust the investment. I'll check here first from now on.

Nathan is the best. I was traveling through town and noticed my temperature running high in the…read morecity in stop/go traffic. I just drove at altitude in Rocky Mountain National Park earlier in the week and noticed same thing so was worried. I left him a message & he responded within an hour, gave me some advice, his opinion of the situation and offer to stop in if still an issue, and it was all OK! I was so grateful for his expertise, really put my mind at ease and I would take my Vespa here all the time if I lived here or was traveling here.

First visit to Pat's Car Wash, am super happy with the job the crew gave my 2017 Hyundai Elantra!…read moreInside and out washed and dried for $17. Tips are encouraged I gave em 4 bucks. The did my mats, interior and exterior windows are spotless. There's a bit of a wait, but the job they do is worth an hour. If you feel like treating yourself and you car, I highly recommend Pat's Car Wash

We only had 2 cars in front of us when we arrived. We asked for the basic in/out wash for a prius…read more After we got in, they took our car we waited 45 minutes for them to even start cleaning. No warning, no updates, no apologies for the delay. If we knew it would take this long we would not have waited because we had an appointment to get to. I've never had a basic wash take this long, especially when it's not that crowded. They finally finished 2 hours later and they didn't even do a very good job. The only 2 people I interacted with were pretty rude/unresponsive, even though I only asked once how much longer it would be.

Luxury Auto Exchange cost me $575 for two one way tickets AND a cab ride between Minneapolis and…read moreChicago so I could learn that these guys, though very friendly on the phone, have no problem mis-representing a 2003 530i that was verbally described one way but was so far from the truth when I got there. Here is what I was told after asking many questions over a few phone conversations with Michael... - The car was in good condition - The previous owner owned it for a long time and took good care of it - The ABS light was on due to the ABS module being removed - There was one small ding under rear trunk lid - This was a non-smokers car They picked me up at the airport (20 min away from dealership), Here's the list in order of what I found when we pulled up... - The car was already running when we pulled up. I was told battery was dead so needed a jump. - Remote for doors did not work - Rear left door didn't open. At all. - Opened drivers door, sat down, smelled like a humidor. Reeked of cigar smoke - Drivers seat broken. Right side of the 'back' was 2" farther to the rear then the left side of the seat. You're back is being forced to the right side of the car. - Check engine light on - Low coolant light on - Traction control light on - Oil pressure indicator was blinking with the car idling and there was a message on the digital dash screen that said "STOP!ENGINE OILPRESS" So. Michael explains that this can happen when a battery goes dead. He's right. It can, so I take off for a drive. Here's what I learned... - Front suspension shot. It was so loose, taking curves on and off the highway was scary - Tires shot - Brakes warped. Hit the brakes, and the car shudders to a stop So not too surprisingly, I decided I wasn't buying this car. But the best part was after I told Michael this, he starts looking up the phone number for the cab company... THEY CAN'T GIVE ME A RIDE BACK TO THE AIRPORT RIGHT NOW. There's no one that can take me. Maybe in a couple hours? There's Michael, there's another salesman, there's the guy running the place, and there's a shop full of guys in the back. NICE. In conclusion, Luxury Auto Exchange cost me $575 for two one way tickets AND a cab ride between Minneapolis and Chicago so I could learn that these guys, though very friendly on the phone, have no problem mis-representing their cars to get you there regardless of what it's costing that person in the first place. Is not disclosing information lying? I did expressly ask about it being a non-smoking car and that answer was a complete lie. Maybe next time I'll ask if every warning light on the dash is on. Many good reviews for this place but not from me. Thanks for reading and good luck.

For God sake, do not buy a car here. Do NOT deal with George Chiarelli. The person is a con-man…read more I purchased a car from here and he promised to ship the car to me as I live across the country. It has been 1 month since the agreement was finalized. I have paid in full already, but my car is not here. I found out that George was lying to be about the shipment company, because he told me every week they are coming to pick up the car and they had to reschedule. But I found out the company, called them, and they said he gave them a low-ball offer to pick up the car so they never agreed to ship it! When I call him and email him, he is rude and says I am wasting his time. When I say my car has been paid in full and he agreed to ship it, he says he is a "very resourceful and diligent guy". I can use quite the opposite adjectives to describe him. He is a con-man. I am not sure if I am getting my $182,500 back I spent on my luxury car. It has been 1 month since I purchased it and he doesn't ship it. Each week he has a different excuse, and he tells me he will follow up but never does. Quite the service for buying a luxury car from "Luxury Auto XChange". Read his other reviews on here, they all say he is dishonest and doesn't provide adequate service. I agree. I have hired an attorney, the Illinois Attorney General! UPDATE: car was delivered, but with only 1 key, no mats, no books, as was supposed to be delivered. I have contacted George but he continues to lie. AND George owed me $1400 for back taxes he didn't pay for the car prior to me purchasing it, that I reluctantly paid at the DMV when I Took possession of the vehicle. After 6 months of the Attorney General prodding George and Luxury Auto XChange to send the check, they did. Guess what, I went to cash it the day after and it was a "bad" check. ARE YOU KIDDING ME? The attorney is having fun with this case :)

Midday, three days before Christmas, and they have four people working to cover both the Avis and…read moreBudget rentals with like 30 people in line. The sent a text a day or two before to rental inviting me to enter my driver's license information to reduce my time at the counter, but there's no way that actually saved me time. I was at the counter for 10-15 minutes waiting. The only reason I give them three stars is because they had a minivan and honored that reservation--unlike Hertz, which I originally rented from and called me on Friday for a Monday rental to tell me they wouldn't have the car I rented. Though I will say that whilst I was waiting at the counter for the car (after she had called to the garage or whatever to request they get a minivan ready) the employee asked me if a seven passenger SUV would work or if it had to be a van, so that did not make me happy. In the end, however, they provided me with the van that I had rented. The car smelled weird, though, at least to me. If I was flying into O'Hare, it probably wouldn't be an issue to get a car. But as a resident, it's a hassle. The only vehicles that are permitted to enter area rental car building are shuttle buses, so if you have someone pick you up or take a taxi or ride share, you have to meet them in the kiss and fly lot at the end of the building. It was a bit of a hassle getting a Lyft to figure out where I was after the cab that the Avis woman had called (which was going to charge me $27 to drive fewer than four miles to my home) didn't show up. It also makes drop-off difficult; the friend who dropped me off took me to the rental garage because we didn't know any different and so I had to hop out in a weird spot in the garage to find my way. Hopefully if you rent from there and you read this, you'll know to have them drop you at the kiss and fly. All this is to say, I would rather rent from a free-standing car rental location than mess about at the airport.

I've been an Avis preferred member since 2001, and this is the worst office I've ever been to…read more No car was assigned when I got there. Took the associate a bit to assign a car (he was new, not his fault). Gives me a spot number for a white Acadia. Car is a white Equinox when I get there. Less than half a tank of gas and is dirty inside. Go back and get a different car from a second agent. He's much faster and says to choose the white Acadia in a different spot. It's a black Acadia, but the key says it's white (license plate number matches the keychain and says it's a white car too). It also smelled like weed. I find out the next day there's no wiper fluid in it. Now, I don't blame the desk personnel for this stuff, but the car refresh team needs some help.

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

The best!!! Awesome staff who hold the door for women and so respectful. Andrew deserves a raise…read more He goes above and beyond. Excellent customer service!!!

Got the full car wash, this place is super affordable and truly top notch. The men working here are…read moreadamant professionals and seem to give personal care and attention to each car coming in. Probably the best value car wash in Chicago. Thanks to the whole team over there for offering a great service at an excellent price.

I have come here for years and without exception, my car is meticulously cleaned inside and out!…read moreThey take around 20 min so it can be a bit of a wait when there is a line of cars. But it is worth every penny. Carpets are put through beaters to get the dirt and dust off, car is hand washed outside and the inside is completely cleaned including all windows and interior of trunk is vacuumed. There is an option of getting tire rims cleaned or dash. The car looks brand new after coming here for cleaning service. I noticed a couple of low ratings from last year. Are those people competitors or something. I sit and watch the cars get washed as I'm waiting for mine. I have never seen a lax job ever! This is my go to place.

4 customers without facemasks. 2 employees without facemasks. Not safe for shopping. Going to start…read moreto limit my visits to Speedway. Some stores seem vigilant and others very lax.

Coffee cold , no fresh coffee and waiting fir cashier to get off her phone so I can check out with…read moreno customers in store ... smh what's wrong with this picture ?

our salesman Georgr Gorges was excellent, professional and curteous. we did a test drive, he…read moreansweed all our questions and offered assistance going forward we decided on toyota rather than honda this time, although we own both i recommend him and castle honda

The parts Dept @ Castle Honda is awesome. (5 Stars) Whenever I have been in here they always ask…read moreand provide whatever you need. Everyone I have dealt with has been courteous & very helpful & able to provide exactly what I have come for. I give them 5 Stars. I wish I could say the same about the service Dept for maintenance. The Castle Honda service is about as useless as anyplace I have ever been to. First of all as a dealer they charge so much more for any type of maintenance then other mechanics. I went here today to try and find information on the code for the navigation system in my car. I called and they said to look in the manual for the code so I poured through the Navigation manual & the owner manual trying to find the 4 digit code unable to find it I made a trip to the service dept hoping that they could show me where the information was in the manual. When I walked in the guy sitting at the desk was doing nothing. I asked him if he knew where the information was. While he was flipping pages he asked me if I bought the car there. When I told him NO I didn't he seemed to lose any interest or desire to even assist me. The only other time I used Castle Honda they did a half assed job on a repair for my car that needed work to fix it about a 1 1/2 weeks later. I was in Hyde Park at the time when my car alternator & battery died. I had to have my car towed into the Honda Dealer Downtown on 1111 N Clark Street leave the car & take an Uber home. The only reason I came here is because it's the closest Honda Dealer to my house. NEVER AGAIN