After a car crashed into our home causing significant damage inside and out -- along with substantial property loss -- we were completely overwhelmed. Thankfully, we had the incredible support of Petrocelli Public Insurance Adjusters, especially Gavin Miles and Paula Lyons Barry. From the very first response to assess the damage, they were there for us every step of the way. Gavin met with us numerous times at our home, guided us through the entire process, contacted our homeowners insurance company, and coordinated meetings with the insurance representatives to properly evaluate our loss. He was a strong advocate -- not only for the structural repairs that needed to be completed but also for the replacement of our lost personal property. Paula was equally supportive through phone conversations and detailed email communications, always keeping us informed and answering our questions promptly. They helped secure suitable housing for us after we were displaced, worked closely with contractors, checked in during every phase of the repairs, maintained a clear timeline, and stayed on track. Their professionalism, organization, and advocacy gave us peace of mind during an incredibly stressful time. We truly would not have been able to navigate this process on our own. We are extremely grateful for their expertise and highly recommend them to anyone who needs a knowledgeable and dedicated public insurance adjuster. read more

When our home was destroyed by a major flood last winter, we were devastated. Initial meetings with our insurance company's adjuster were very concerning. It was clear they were not going to try to make us whole. Then, a friend mentioned the benefits of a public insurance adjuster and specifically their incredibly positive experience with Petrocelli Public Insurance Adjusters. I called, spoke to Maryann Petrocelli and was grateful she agreed to take us on as clients. We were immediately paired with a dream team of Paula Barry and Gavin Miles. They made all the difference! Paula was our fierce advocate for nine solid months and she made sure we received the settlement we deserved. In addition to being our unwavering advocate, she was thoughtful, empathetic, kind, organized, and so incredibly proactive throughout the entire process. Paula never once became frustrated by our nearly daily inquiries. She is the ultimate professional and knows this business inside and out. Gavin is outstanding, too. The whole team at Petrocelli is first rate. I highly recommend anyone who has the misfortune of needing to file an insurance claim to run, not walk, to Petrocelli Public Insurance Adjusters for representation. You will be so happy you did! I know we are! read more

There was a freeze in our parents' house when they were away for a few months, resulting in burst pipes, after which water ran for 3 weeks. In a nutshell, it was a horrible mess! Petrocelli Public Insurance Adjusters was suggested/recommended to us, especially since we were not local - and though we were skeptical about the value at first, after taking appx 2 years to deal with the loss, we were so right to go with them! Chad and Sue were patient and worked very hard for us with an insurance company that was reluctant to communicate or cooperate. Dealings with our insurance company seemed to drag out (stalling for months at a time - and there were 3 different adjusters for the insurance company during the first year alone!), but Petrocelli Public Insurance Adjusters continued to go to bat for us, recommending in the end to go to arbitration because the insurance company was not responsive. We had no idea the process of dealing with the insurance company would be so frustrating, convoluted, and time consuming. Chad and Sue were involved throughout the process, getting a greater reimbursement for both dwelling and contents in the end. Thanks so much! read more

I had a few questions related to an active insurance claim and was referred to Petrocelli Public Insurance Adjusters through a retired public adjuster. After a particularly rough winter, it was difficult to find someone with the time to help, but I was fortunate to connect with Cam Bishop. Cam was prompt, knowledgeable, and incredibly generous with his time. He took the time to walk through my situation, provided clear guidance, and helped me better understand how to approach a few larger issues that hadn't initially been identified. What stood out most was his honesty. He didn't push his services and genuinely gave thoughtful, professional advice without expectation. That kind of integrity is rare and very much appreciated. I have full confidence in the work of this firm and would recommend them without hesitation. read more

We are very pleased with our experience with Paula and Gavin of Petrocelli Public Insurance Adjusters. Our claim did take a long time to sort out, but they stuck by us until we knew we had a fair result in the end. They kept us updated regularly, so there were no surprises. Gavin was not only knowledgeable but also professional and empathetic. He took the time to answer all my questions and ensured that I understood each step of the process. It was evident he cared about getting us the best outcome in an unfortunate situation. In our opinion, Petrocelli went above and beyond to ensure we were happy with the outcome, making a potentially stressful situation much easier to navigate. We would highly recommend Gavin and Paula at Petrocelli Insurance Adjuster to anyone in need of an insurance adjuster. read more

Petrocelli Public Adjusters provided excellent service during a particularly difficult time just before the Christmas holidays when, during a winter wind storm, several tall pine trees fell across my property; one on top of the roof causing over 100K worth of damage. Paula nd Gavin handled all the details with our insurance company. When the initial offer came in from the insurance came in tens of thousands of dollars lower, their expertise and thorough inspection of the property damage ensured that we received a final settlement that covered all our damages. Despite significant damaging requiring a new roof and reframing of our third floor, all repairs were completed by summer. We could not have been happier with Petrocelli' s stellar service and would highly recommend them. read more

I can not say enough about the service we received from Paula and Gavin at Petrocelli Public Adjusters. Both of them were incredibly knowledgable, thorough and tenacious when it came to representing us for extensive water damage in our home due to pipes bursting over the winter months. I am forever grateful to a family friend who suggested we reach out to Petrocelli. I can not imagine what the outcome would have been if we had tried to work directly with the insurance representative who did everything in his power to delay and complicate the case. Our final claim settlement was completely reasonable and would have been much less without all of the effort put in by Paula and Gavin. I wholeheartedly recommend Petrocelli Public Adjusters! read more

When I discovered I had a leak in my kitchen that ruined my newly finished basement I was horrified and had no clue what to do other than to reach out to my insurance company. Luckily, about ten minutes later, I was told to reach out to Gavin Miles at Petrocelli Public Insurance Adjusters, and man, am I glad I listened. From my very first call with him, he made me feel at ease and gave me peace of mind, knowing he was advocating for us. He was thorough, communicative and made sure we got what was owed to us. Paula was on the backend, always following up and assuring everything was submitted on time. If you ever find yourself in a situation that you need help, look no further than Gavin and Paula, I promise you will not be sorry!! read more

We recently worked with Petrocelli Public Adjusters - Gavin/Paul & Paula on an insurance claim, and even though the process took a few months, it was worth the wait. They were absolutely incredible to deal with from start to finish. Their professionalism, responsiveness, and persistence made a stressful situation so much more manageable. We always felt informed and supported, and they worked hard to get us the best possible outcome. I would have no hesitation recommending Petrocelli to anyone going through a claim -- they truly go above and beyond. If you experience any damage to your home, make Petrocelli your first call. You'll be glad you did. read more

I was fortunate enough to meet Chad as I was navigating a recent (small) claim. He came and did an evaluation of my situation and we decided the project wasn't the best fit for us to work together. With that said, he then proceeded to advise me in my next steps over the following weeks and his expertise paid off exponentially for me. With his help, he doubled the value of my claim. He saw things I never would have thought to ask for and the insurance company was not about to offer up. I can't imagine how much value he could find with a larger claim. You won't go wrong if you align yourselves with Chad. JMM-Hampton Falls, NH read more

Chad Bishop and Sue Sirois were incredible throughout our entire journey in the restoration of our house following a claim that was recently completed. What looked to be hopeless and depressing, when it came to procuring the insurance money to restore our home, turned into complete success! We're so grateful as a family for the professionalism, diligence, thoroughness, encouragement, patience and accessibility demonstrated by Petrocelli Public Insurance Adjusters throughout the months that it took to "sew up" this claim. We HIGHLY recommend them and urge you not to hesitate pursuing their MOST EXCELLENT SERVICE! read more

I hired Petrocelli Insurance Adjusters following an extensive fire in my home. My home was unlivable for 10 months. It was overwhelming. They are without a doubt a remarkable company. Other than give them a comprehensive list of the contents of my home & discuss values, they took care of everything. it took 2 years to complete the settlement. The settlement enabled me to replace or repair everything. Beyond being professional, knowledgeable, & thorough; they were kind, patient & helpful. I wouldn't hesitate to recommend them to anyone. They are the best company I have ever worked with in my 88 years. read more

We had a flood in our home while we were away. A sprinkler system pipe in our attic froze and burst causing extensive water damage. One of the first things we did was to hire Petrocelli Public Adjusters to handle the claim. It was the best decision we could have made. Chad Bishop was our point guard and did an amazing job dealing with our insurance company. Sue Sirois was our office contact and was in constant contact with us. I have already recommended them to other friends. Thank you Chad and Sue for everything! read more

Paula Lyons-Barry was a lifesaver. My pipes leaked and my home had sustained considerable water damage. I was overwhelmed but as soon as I spoke with Paula I knew I was in great hands. She ensured all the damage was assessed and included in the claim. Paula communicated with me regularly and always kept me up to date on the next steps. I don't know how I would have gotten through this nightmare without her experience and amazing customer service! read more

Downside, we've had two major water related emergencies each resulting in a lot of damage. The blessing, someone recommended Petrocelli. I truly didnt know where to begin to navigate the whole daunting process. Luckily I didnt have to. Gavin and Paula handled everything beginning with the first phone call and kept us in the loop every step of the way. I can't recommend them enough! Worth every penny. read more

I can't speak more highly of Chad and the Petrocelli team and all the expert help and guidance they provided to navigate a complex and challenging insurance claim. During a very difficult time, their support, responsiveness, and agency meant so much to me. I don't think any other team could have resolved my claim as effectively as Chad and Sue. I recommend you reach out if you need a public adjuster. read more

I recently had severe water damage to my home had it not have been for them I never would've gotten through it. It is so confusing to deal with a claim and they took care of it for me. they also took the time to explain every step to me so I could understand. they were worth every penny . the cost was so reasonable they made sure that I got every penny my Home deserved for repairs I was so pleased. read more

Gavin and Paula were there for us every single step of the way! Calling Petrocelli was the best decision we could have made when we suffered significant water damage from ice dams. Their success in getting us the full value of the loss was only exceeded by their superb customer service! I hope we never have another insurance loss, if we do Petrocelli is my first call! read more

We are so pleased with the experience we had with Gavin at Petrocelli. We weren't sure about what to do first and Gavin helped us through the entire process. We felt informed and confident throughout the process. Gavin negotiated an increased, and needed, claim with our insurance company. We would recommend Petrocelli and Gavin to anyone. read more