I was able to call day of and they were able to give me an appointment just a couple hrs later. I really appreciated that they didn't try to upsell me or push anything on me. I had reviewed options on their website so I asked for what I thought was best and they trusted that I knew me best. They have a little area to sit with your pet. They attach a little metal ID tag that stays with your pet, I asked if I could be present when they attached it and they were very accommodating. Overall very respectful staff, I do wish the environment was a little cleaner and maybe brighter? I know we're grieving but it felt dark and dingy and kind of dirty. They have a little soft bed area where you could lay your pet and say final goodbyes but there was fur on the blanket and just gave vibes that many animals had been laid there. I would have really appreciated it if it felt cleaner. Like can we change out the towel with each person? I can't imagine that's asking too much? They did have the best prices that I found when looking online if you want to receive the ashes back. Lollipop had the best price if you were leaning towards a group cremation and not receiving ashes back. Their price includes an ink paw print and they put the ashes in a little wooden box. I would definitely consider them again if I was in need of this service in the future. read more

I'm deeply grateful to Rochester Emergency Veterinary Services, especially Amber, and Pets at Peace for their empathetic care, which helped make the loss of my German Shepherd Jaeger slightly more manageable. Their compassion is a testament to the impact kindness can have during difficult times, and I wholeheartedly recommend Pets at Peace to anyone facing end-of-life decisions for their beloved pets. read more

Pets At Peace - Pet Services Near Me - Webster, New York

I appreciate pets at peace so much.After losing my hamster Mr.Nibbles we decided to cremate him. In less than two days, they called and said he was ready really quick in the staff was very nice. read more

Words can't express my gratitude for pets at peace. They truly treat your pet like family. My beloved dog crossed the rainbow bridge on a Tuesday and I was able to bring him back home that Friday. The staff and owner are professional, compassionate and just all around AMAZING! Thank you Pets at Peace for EVERYTHING!!! read more

Their service is outstanding along with the choice of cremations. They provide so many extras that help in the grieving process. When I first called the woman I spoke to was so patient. I had a difficult time getting the words out through my tears. She just let me take my time. How they deliver and present the remains is outstanding. I felt as those my cat Ngosi was honored and respected in the process read more

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There are not enough stars to rate this wonderfully compassionate staff! We lost our beloved 18 year old dog, Henry, in November. I phoned Pets at Peace to make cremation arrangements for our dear Henry, and spoke with Cheryl. She was beyond helpful and understanding. At one point I broke down crying and she was so comforting and respectful of our loss.....I can't tell you enough how much her listening to me, meant to me. My husband also received a call from Courtney, and had a similar compassionate conversation with her. Ultimately we met with Tom, who was also so respectful of our loss. Under horrible circumstances for us.....we found three extraordinary people who eased our grief. This organization maybe should change their name to We Comfort Parents of Pets at Peace. We appreciate them beyond words! Thank you. read more

Pets at Peace by Harris Funeral Home treated my Midnight as if he was a family member. They set up his urn in a private viewing room, gave me fur clippings and a paw print. They were super quick with picking him up and responded to me on Super Bowl Sunday. Top notch and first class! Thank you for taking care of my cat!!!! read more

Pets At Peace - Beautiful memorial! - Pet Services Near Me - Webster, New York

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This is a business no pet owner wants to use, but I'm grateful for the services they provided. Professional, compassionate and they returned my dogs ashes promptly. A beautiful wooden presentation box and a paw print were unexpected. The service I had used with previous pets returned them in a tin box. I would recommend them without hesitation. read more

I was left scrambling when I went to another pet cremation service and they would not accommodate the covid precautions I requested (I wasn't asking for anything extreme - I just wanted to know if they would wear a mask while I was doing business with them. There's still a pandemic going on, and I have a job that brings me into contact with vulnerable people, so I'm more cautious than some others might be). They wouldn't, so I called up Pets at Peace. They were so kind and accommodating, let me head straight over (since I already had my deceased pet in the car), and handled the whole situation with such compassion. They have this pet lover's business from here on in. read more

i have all the respect in the world for the professional people at Pets at Peace they treat you like family. I have taken many pets there after passing and the compassion that is shown is very much appreciated during a difficult time. I highly recommend them to anyone who's pet is family because they deserve the best. read more

Had to say goodbye to our Abyssinian of 20 wonderful years yesterday. I can't say enough about Pets at Peace, they were professional and extremely compassionate. I am so glad I found them, if you have lost a family member please consider Pets at Peace! They will take good care of you through the whole process! read more

After an unexpected passing, Pets At Peace was able to see me the same day I called and were extremely respectful, caring, considerate, and compassionate. I appreciated that they had a private room where we could say final goodbyes in a respectful and serene setting. Within 48 hours I was able to pick up cremains at their Harris site where the employee was so gracious and kind. Cremains were securely packaged in a plastic bag with their tracking coins enclosed within an engraved wooden box. They also scanned her paw print where it's saved electronically and also included in a card. Although I don't wish to return any time soon, if I find myself in the same situation, Pets At Peace will be first choice. read more

Pets at Peace was able to see me the same day that I called, I got there and the paperwork was quick and to the point. They were very compassionate to my loss and even had a peaceful area where I could mourn by best friend for 11 years. The outside door was locked so there were no disturbances during my grieving period and no pressure from the staff to keep it moving. Its hard to find people who are truly caring of your loss and it really made me feel important. They do have the option to purchase specialty urns but with my limited budget I was only able to afford the normal one but it is still just as beautiful and respectful as I wanted it to be. Truly thank you from the bottom of my heart for making this as easy as it could be. read more

My daughter just lost her pet cat named spotty after being part of our family for 16 years. To some it may sound silly but spotty was every bit as much important to use as any other member of the family. He was loved beyond words. We searched online for places to help us with his remains and came across pets at peace. Right from the start Susan comforted us and guided us on the steps to compassion. They showed so much respect for our pet and he was returned to us in a beautiful way. They provided a clay paw imprint as well as ink and also a lock of his fur. His ashes are now contained in a beautiful wooden box . This place is tops in my book if you lose your pet and want it handled with the same love you gave when he or she was with you. read more

I wish I could give 10 stars. Recently lost a pet and I cannot stress how much these people were compassionate, friendly and supportive. Called them to request cremation and they came to the house to pick up our pet, no charge at all. Gave us the website where we could log in ,check the status, post a picture and some memories. They called us and we went to pick our pet up. Again, very compassionate and understanding and we talked for a bit with Susan and our pet was in a lovely wood box with her remains in an embroidered bag that said Until We Meet at the Rainbow Bridge Also the poem about the bridge and her paw print. These people were a Godsend and made dealing with our loss much easier. read more