Eno animal hospital did such a great job with my cat and they were surprisingly quick to get her in compared to other groomers. They did such a wonderful job that I wanted to thank you here! read more

Eno Animal Hospital - Groomed cat - Veterinarians Near Me - Durham, North Carolina

I literally never write reviews but feel like I need to write one here. I've been taking my dogs to Eno over the past few years. They've got progressively worse with each visit. Whatever they claim their 'fear free' approach is, it's the worst of all worlds. In theory it sounds great but it's been incredibly frustrating. Like other reviewers have mentioned, they take forever trying to coax your dog to eat treats and stand still. Be prepared to be in the room for at least half an hour with your pet. I've definitely been there for over an hour before for my dog to get a single shot. That would be fine if it was actually 'fear free', but it doesn't even work! They don't handle animals well. My dogs just get more and more anxious the longer it goes on. After all that time it usually ends with them physically pinning my dogs into a corner to give the shots. On top of that, some of the vets and techs are just blatantly rude. I've had several poor interactions with workers at Eno. Again - read the other negative reviews, but I also found some of them to be clearly unprofessional. I'd definitely avoid Eno if you're looking for a vet. read more

Starting this review by saying the front desk and vet techs are all great. No complaints with them. Now, on to it... Avoid Dr. Grinstead at all cost. Not only is her bedside manner lacking (most of the time she spends minimum time in the room, doesn't listen to what you have to say, and you spend the rest of the time asking questions through a tech), but she's misdiagnosed our dog multiple times. I try to avoid her whenever possible, preferring the other two doctors, but when you have an urgent concern and she's the only doctor in, you have to go with what you're given. The real issue with her started this past October. We brought our dog to Eno for a routine dental cleaning on 9/29 (performed by Dr. Grinstead - I didn't get a choice of who did it). He had two little incisors taken out due to deep pockets, but otherwise was given a clean bill of health. Two days later, he couldn't lie his head down. When we brought him in to be checked out, we of course got Grinstead again. She looked at everything on the dog except his mouth (didn't even peek at the extraction site) and told us it was probably acid reflux and neck pain. Fast forward a month and a half, through multiple visits to urgent care, the ER, and Eno, and we find that our dog has an abscess, instability in his lower jaw, and a bone infection. At no point in this entire process did Eno ask to perform xrays or other diagnostics to determine the cause of our dog's pain; they just kept throwing pain meds and muscle relaxers at us. What's worse is that Grinstead's first diagnosis of neck pain haunted us through every other appointment from then on out, because that's what people were looking for, even when I asked if it could be his mouth. Even after urgent care and the ER laid eyes on a sore under his tongue (which I fought for them to look at), the first response I got to an email to Dr. LeCuyer about seeing blood on his blanket again was, "Are we certain that the blood is from Loki's mouth and not his urine? I know he was having issues with a UTI at one point so just wanted to double check on that." Really?! I've been fighting for over a month to have someone check his mouth for issues, and you're still trying to pass it off as something other than his mouth? It's absolutely ridiculous. So here we are, thousands of dollars in the hole, with a dog still suffering from mouth pain, and having to be referred yet again, this time to a dental specialist, all from a supposedly picture-perfect cleaning. I'm furious, frustrated, and wrecked that we're a month and a half into this and our dog has received no relief. I will never recommend or patronize Eno again. read more

Their communication is amazing and willing to listen to you and what your needs are and meet them or top notch

My angel pup was the sweetest, most loyal soul I've ever known. I had her for 17 of her 18 1/2 years. We'd been through a lot together and went everywhere together. It came time for her farewell appointment and it really hurt having to shop around but I found Eno Animal Hospital. The cost was way more reasonable than the other places and I was relieved to not have to make another phone call. They were gentle through the process and when it came time for the day, everyone from checking in until the very end was so compassionate toward me and Izzi. She ADORED people but with the tumors she had, passersby would often avoid her while she would anchor her weight on the leash hoping for pets and it was always so hard to watch. I don't remember the name of the person at the desk but they welcomed my baby with smiles and pets and it started the whole tragic appointment lifting some weight off my shoulders and Izzi was happy to meet so many new people. I immediately felt the kindness of their staff. The vet was thorough and kind and confirmed I was doing the right thing which made me a little less nauseous. Donnie was such a gem that day. He doted on her, made her a little like dog charcuterie plate full of treats, he was so gentle with her, and gave her a lot of attention. I was so worried she was going to leave us with my sadness weighing on her but they made it so she left surrounded by joy and adoration. They provided well placed levity and allowed all of my feelings plenty of space for as long as I needed. I'd give 10 stars if I could. read more

We love this vet and have been so happy with all staff there. Dr. Armstrong is amazing and we had a great vet visit for my elderly Rottweiler. She is doing 100% better and I couldn't be happier. read more

They took good care of my dog my dog had back surgery and needed to have extra care when they groomed her they did excellent job on her ill be getting her groomed there from now on read more

This team is incredible. Kind and compassionate! Excellent care and customer service. So grateful for them. read more

Eno Animal Hospital - Enjoying the sunshine on his last morning - Veterinarians Near Me - Durham, North Carolina

Great place to take your pet! I've been taking my dog to them for years and have nothing but good things to say about the service, experience and quality of their care. My dog is almost 10 years old and we've seen a wide variety of veterinary talent over the years. This is by far the best and reasonably priced compared to others in Durham and the surrounding area. Easily five (5) stars, maybe more. read more

So I don't think I've ever given a vet a bad review before but was not impressed with my experience here. I'm a newer patient and had my second appointment yesterday after the first which was uneventful. So I don't think I've ever given a vet a bad review before but was not impressed with my experience here. I'm a newer patient and had my second appointment yesterday after the first which was uneventful.d with no one coming so I called again and this time explained I was on my lunch break and if they were running this far behind they should let me know so I could reschedule. They assured me that it was a quick procedure and apologized for the delay and came back out. They found one unexpected thing in my cat that required an additional blood draw, but it still took over an hour and a half for the remainder of the appointment which seems excessive. It was clear they were running behind and should just have rescheduled me, as I requested. I told them I was unhappy about how this went because it caused me to miss work even though I clearly asked them if I should just reschedule to AVOID missing work and they assured me I didn't need to. All said and done I was there over 2 hours. I complained and they sent someone out to talk to me, and she was pretty rude. Basically said "sorry that we found something in your cat that required a longer visit." What they found necessitated an extra blood draw, which I understand to be pretty straightforward. It felt like she was somehow blaming my cat for them being slow when in reality they should have just rescheduled me, not misled me when i asked about that. Better yet, should have rescheduled me BEFORE making me wait there half an hour. I would have understood that and not had to miss work. Overall I'm really frustrated by the lack of communication and honestly the person who came to talk to me about my complaint was lowkey rude about it which made the whole thing worse? I will definitely not return here read more

SUPER UNPROFESSIONAL!! My sister called to make those most uncomfortable and sad appointment for our dog and she wanted to speak to a certain employee that knew our dog. NOT ONLY did we sit on hold for 15 minutes. when i called on my phone and we finally got to speak to someone. the employee we wanted to speak to said she didn't want to speak to us. horrible! read more

I really hate to leave this review as I have given this place a lot of grace over the years, but based on the principles of transparency and fairness that I did not experience today and what I feel was an exercise of being oriented to making more money vs. what is fair and considerate of customers, I've decided enough was enough and am leaving this review. A few high points were that the facility is aesthetically nice, and the doctor is great. Ivan the groomer is also great and treated my dog really well in my experience. The boarding also seems good except for one instance in the very beginning where it seemed the handlers didn't read my directions for my pet and she got sick. Unfortunately that is the extent of the of my more positive experiences here as the customer service staff really needs improvement, especially around their consistent and comprehensive communication. I have some examples of this and attempted to forgive them/offer grace, but today was enough. Leading up to today I have had the following experiences that could be cause for concern regarding your pet receiving care here: 1. My dog takes medication. More often than not, I have to call and follow up with the front desk to see if the prescription has often been filled despite them always saying they will call as soon as it is ready. This is nearly the case every time I have a prescription that needs to be filled. 2. One day for grooming, the front desk person "reminded" me that drop offs for grooming are at 9:30am despite her appointment being at noon that day. That feels quite confusing given we get an email about her being dropped a bit before noon, but then I am "reminded" to drop her at 9:30am. This is confusing and there should be some consistency. There are also times when my dog is there all day for a bath and I have to plan my day around whenever they decide to call for me to pick her up. 3. There was an instance when the groomer is late even during earlier appointments which is no big deal as I know things happen, but it did require me to wait a bit while they arrived, which is important to note only because of the issue I experienced today. The issue today stemmed from the fact at a previous grooming appointment, I was told my dog could go ahead and get some needed vaccines to prepare for a boarding that I was paying for in October. That felt very convenient and I appreciated that. It felt respectful of my time and scheduling so I would not have to make another trip. Except - they somehow "forgot" to do the vaccines, which required that I come back for another appointment. Again, I gave this place a lot of grace as things happen as Id want the same given to me. A front desk person told me face to face the appointment shouldn't take more than 30 min or so, so I made an appointment. They also noted that it would be 20-30 min via phone. As a mom and person who actively works, 30 min is plenty of time for me to run an errand and come back and pick up my dog. Today when I arrive, the vet handler comes out and takes my dog and I ask again, 'this should take about 20-30 min right?' They state 'less than that - you should wait in your car.' Here is the thing - I have already been told this would take 30 min, which gives me time to run an errand for my child and come back. Time matters for my life so any chance I can fit another errand in with a small child, I will. I go to do that today and am back within 20 min of the procedure being done. I don't realize until after I pay over $200 for vaccines (because the front desk person did not say this in her review of what the costs were today nor did the handler say we charge day fees if you leave the area) that I was charged a day fee - literally for not being there immediately when they called. This is despite the reoccurring instances of me adapting to late arrivals, delayed appointments and forgetting to do procedures. None of this would have even happened had they did what they said they would do at the last appointment. When confronted, they accused my husband of "not asking questions" and said 'we said it would take less than 20 min' but never said there would be a fee assessed or acknowledged the inconsistency in communicating the time. This feels important because the times they have run late or kept my dog much later than I expected there is no discount or respect of my time in return - in fact again, we often have to call and ask if she is ready. Today they refused to remove the fee regardless of all of these experiences. They took no responsibility of failing to do the procedure last time and also no acknowledgment of the inconsistency and lack of transparency around the communication and fee respectively. All after the fact that I have spent hundreds of dollars with this place. That is extremely unfortunate and poor customer service and care. I won't be going to Eno Animal Hospital because of their inability to communicate with customers respectfully and responsibly. read more

This place is a total scam, and they commit fraud. They spring hidden charges on you that they didn't disclose over the phone before you bring your pet in. And then they blame a "new person who hasn't been fully trained yet must have overlooked some things" (but isn't that new person their responsibility?). When I handed them my credit card and told them I authorized them to charge my card for $X for services (the amount we were told it would cost), but not a dollar more, I was blown away when they took my card and then apparently charged my card twice the amount I specifically authorized them to charge when I handed it to them! That's the definition of fraud, and I am taking it up with my bank and my attorney. Listen to all of the other reviews and avoid this place at all costs. They are all about money, any way they can get it. Not about the animals or the customer experience. In the end, you have way too many other vets and groomers that don't have an embarrassing 3 star rating like this place does. read more

This is a respond to Fariha N.'s original post. I am her spouse and want to point out something here. Under her original post, Eno hospital posted that our puppy was treated at a different facility.. I want to mention that our puppy is under my phone number and name and under her name(and phn) it only shows the emergency case with grapes. So for eno to say that our pet was treated at different place is just disappointing. We took our puppy to your hospital from the beginning. We are not even talking about what happened in the emergency but that she didn't get treated correctly. Last time we took her she already had skin rash and your vet didnt even see it correctly. The rep told us that it could be that pee is crusted. NO. It is her skin that was flaky. Now it's so bad condition. If your vet checked her that day correctly, it could have been prevented. Vet didn't even call us to let us know what she thinks and what is needed for her skin problem. We are not asking for any compensation or anything like that. We just want you to understand what happened and that we were disappointed since we trusted your hospital and went to your hospital only. read more

Eno Animal Hospital - This the Original post by my wife about our puppy. - Veterinarians Near Me - Durham, North Carolina

Scam artists. Will run your bill up over things that happened while animals were in their care. Won't be back and highly advise not to take your animals there unless you have money to burn. And once again it's strange that your facility continues to receive "tons of abuse just like this." Maybe a change in pet care would help with that. read more

Love this location, they did everything they could for my kitty daisy and when more serious help was needed they referred us to another place and told us about how much it would cost , love the workers here they're all so kind and they care a lot about their patients! read more

We were looking for a nice place to take our dog to get groomed. Recently I took my dog for his second appointment with them and after I got him back he just wasn't the same. He came back shaking and seemed like he was abused during the grooming process, he refused to eat for 3 days and seemed scared. And also, I payed for my dog to get his nails cut shorter since they were very long before and it seemed as if nothing changed. His nails came back sharp and long. I don't recommend taking your dog to this place and I will no longer be making appointments at this location. read more

In a three month time span they have refused to see two sick dogs on different occasions. They are well both well established patients already. Told us just to take them to the emergency vet. read more

Brian was a fantastic groomer. He was very good with my dogs.

I also posted this on google review as well. I took my puppy because I aw they have great reviews. I will not be back. I took my baby couple times and from the beginning I am telling them she pees a lot and sometimes she has white discharges. They kept saying puppies pee a lot.. but 4-5 times in 30 minutes?? Her pee dribbles all the time. My puppy ate some grapes and they did blood work and it came fine and vet said no kidney problems(for urine issue). But the white discharge still happened. All I wanted was check her to see if she has UTI... Nothing was given to her. last time we went, she had rashes in her groin area and her rear thigh area. We used to have the girl with curly hair(I think her name is Hannah).. She was the sweetest and very friendly person. Always listened carefully to my questions and concerns. Last time I got a new guy and I told him about the rash she is having and showed him too. Then the vet called and I asked about the rash and she said there is no rash in her belly. I told her it is not in her belly but groin area. she said will call me back. no call back. receptionist called to get payment and the guy brought my baby and whn asked said oh since your puppy dribbles maybe it just got crusted. I always clean her with wipes. Now it all turned into infection. very bad, all over her thigh area, red, bumpy. I sent in pic and they said to bring her again. I mean if they checked her when it all started, it all could have been prevented. I just keep going without getting a proper solution. I will be going to a different place. They charged me for examination but didn't even examine my puppy. Very sad and disappointing. read more

This is quite possibly the best vet in NC! I took both of my dogs here and I absolutely loved it!!! One of my dogs is more anxious and reserved but Dr. Peace did amazing with her. He got down on her level and made her feel safe and comfortable. Everyone here was so polite and seemed to want to meet us and to get to know our animals on a friendly/person level, which other vets have not. Dr. Peace took his time and didn't rush my dogs and he seemed so open and caring. I would recommend this to anyone in search of a good quality vet! read more

I boarded my dog Nico there a few weekends ago and Dennis reached out every morning with picture updates and it meant so much to know she was doing well and to see how happy she was!! It's so hard to enjoy a trip when you're worried about your fur babies so it really meant SO SO much! Thanks so much Dennis and the entire EAH team!! Will definitely return! read more

I've been taking my cats to EAH since I moved to North Durham 3 years ago. From the beginning they've been great communicating with me and answering all my questions. You can tell they love animals and love what they do. Everyone there have been very friendly, helpful and nice. Both Dr. Grinstead and Dr. Peace have helped me with issues I've had with my cats and their guidance and suggestions were invaluable. They've always been mindful of my budget and have been very up front with what costs can be expected. If there was an error, we were able to figure it out quickly. So far my cats (as far as cats can be at a vet) have been pretty happy with their care and I am too. Bonus: They have made making appointments, keeping track of their records, etc easy with the app they use. (I like tech) I would highly recommend! read more

I will never take my fur baby anywhere else! I have been a few times and referred my mother to the Eno Animal Hospital as well but my first grooming experience had me in tears. It had been while since I was able to take my westie to be groomed so he needed a lot of work. They did such a great job that I didn't even think it was him when they finished. I even asked if it was my dog. That's how great he looked. My words on this review cannot express who thankful I am to Eno Animal hospital. The groomers work miracles and I highly recommend this business! read more

Wahoo! I have finally found the caring and nurturing animal hospital that I've been searching for my sweet angel cat baby, the true love of my life! My cat has really struggled over the past year with hyperthyroidism and a handful of other ailments and I am so happy to have been referred to Eno Animal Hospital. Dr. Grinstead and Charles handled my cat with such loving care and normally she is hissing and howling but not with them, it was amazing! And then when I checked out, Natalie and Gaylen were so helpful with informing me about costs and appointments, it was a huge relief. So glad we found y'all! read more

They take great care of my dogs. Both of the vets are very nice and attentive. Thank you!

I love bringing my cat to be groomed at Eno Animal Hospital. Jose is very good with her and she always looks great.

Unfortunately this review is about everything besides the vet I met, she was nice and genuinely seemed to care about my dog. I took my dog for her 2nd appointment for a bunch of shots and other stuff, it was around $230. The lady told me about their "insurance" plan which I passed on and told her I would just be paying each time I came. She also came back with the cost of that day's service to compare the two and I still passed on their "insurance" plan. The dog got her shots and I paid the bill in full. A couple months later I started getting letters saying that she didn't have one of the shots she needed and I called back to figure out why they didn't give it to her because it was part of the deal. She looked it back up and found out they did give her the shot but they owed me $20...then she changed her mind and said I owed her $20. Regardless, I told her we would talk about it next time I brought my dog in. Then they start sending me collection letters, adding interest and threatening and sending me to collections over the $20. Know that they were also sending me $20 coupons off my next visit at the same time which is just insanely silly. This has put such a bad taste in my mouth I felt like I needed to Yelp review them just in case somebody else is getting the same after visit service. Obviously they have lost me as a customer which I hate because the I liked the vet but the billing practices seem very shady and I hate feeling like I'm getting duped. Update Dec7...Now they've put $22.72 in interest on their $22.38 erroneous bill. They also told my new vet that they weren't going to release my pets records to them but I told I still wasn't going to pay it and they ended up doing it anyway. STAY AWAY FROM ENO read more

i will not take my yorkie to eno animal hospital again ever. 524.00 for a teeth cleaning. I should have followed my gut instincts and go to carver animal hospital as I normally do for teeth cleaning because they give a price before the procedure of 360 . I feel ripped off at eno animal hospital. Eno gave me a price range between 250 to 800 dollars. And told me its 524 because of 4 extractions. I requested to speak to the vet but she never came out . She leaves the staff to deal with all the dirty work while she hides some where to not address a unhappy customer.. I don't even know if 4 tooth was really extracted. Lost trust in Sabrina the vet at eno animal hospital. I received no picture of the work that was done, only a diagram. I will follow up with the other vet to determine if 4 tooth was extracted . But I still feel ripped off. Never again read more

Took my 8 week old puppy there this past weekend and had a great experience. The whole staff was wonderful.

We have been going to this vet since I was a child (I'm now 30). We love them, the vet has gone above and beyond in researching and trying to diagnose our current dog. So far they have seen two of our cats and three of our dogs. I use them now that I have grown up, that's how much I like this vet. read more

i used them briefly in 2010 and stopped going there because they demanded to muzzle my dogs, (which are very friendly) just because they are a "certain breed". read more

Customer service and management attitudes needs improvement. The technicians and groomer are great but that is about it.

I can t say enough good things about Dr. Grinstead and the folks at Eno Animal Hospital. She has show such compassion with our animals. Her attention to detail is amazing and her ability to take you on a moments notice is so reassuring as a pet owner. Great Veterinarian and Fabulous staff! Love them! Highly recommended! read more

Eno Animal Hospital has always provided the best and loving care for my German Shepherd Roxie. Other vets that I have taken her to have been nervous around her because of her breed, one even muzzled her. Dr. Grinstead never once treated Roxie as a scary Shepherd, she immediately joins my pup in the floor and lets her give nervous kisses making her feel more comfortable. They give follow up phone calls to see if Roxie is feeling better, a step that no other vet has taken. The techs are always very friendly and accommodating. Dr. Grinstead is very thorough in explaining after care procedures and at home instructions. I would recommend this vet to everyone in the area. Thank you Eno Animal Hospital! read more

Did not get the vaccines that I was told that I was getting. DO NOT GO HERE!!! You'll be contacted within a month for them to tell you that your pet is not fully protected and needs more shots. STAFF CAN ALSO BE RUDE! read more

Dr. Grinstead was very kind and thorough with her approach to my new dog. She was my vet a number of years to my old and medically needy dog and helped us through some very rough times. If you want a vet who is not only compassionate but very skilled I recommend Dr. Grinstead. read more

Dr. Grinstead and her staff at Eno Animal Hospital are amazing. Our dogs have received the absolute best care here. We lost our sweet Boxer, BAMA back before Christmas from a massive brain tumor. My family could not have asked for better care for our girl. The staff at Eno were exceptional and very loving toward us during this very difficult time. I highly recommend Dr. Grinstead to everyone. Our other Boxer, Bear, loves going to see them! read more

We have used this vet for 15 years or more, but when the previous owner (Valerie) left, the quality of the care has gone downhill. The final straw was when we brought our cat in for boarding. The staff had recommended fluids for her kidney disease and she was supposed to be given 2 doses. We noticed she was in much worse shape in 8 days of boarding, and that we were charged for three doses. Since the cat was so much worse, we questioned whether she had gotten the third dose of ,perhaps another animal's medication. They said it was a "clerical error". We also noticed that the cat and one of our dogs did get all the meds we left for them to board. Needless to say, we are changing vets and NOT recommend them to anyone. read more