They are now advertising a self-serve dog wash station, and when I called in I was told it was $20 per use. I was expecting their set up to be comparable to other $20 self-serve places I have used and it was a huge disappointment. I've seen places offer towels, brushes, scrubbers, 10+ shampoo options, conditioners, nail clippers, grooming scissors, and had folks working there just to help and monitor the tubs specifically - all for $19. While their set up is decent - $20 is an insane price for a single use. No towels, 4 shampoo options, a handful of brushes, and the two tubs with dryers. I'd recommend going to Tractor Supply in Waynesboro for $10 with essentially the same set up for half the cost. The most I'd pay for their set up would be $15 just because the equipment is nicer. read more

I used their self- service dog wash station. The wait was short for a place that advertises unlimited time. The equipment was easy to use and they had an oatmeal bath option - which was handy for my dog. I have a corgi who is well behaved but takes a while to dry. I've picked him up from groomers still wet. I was able to take extra time so that he left dry! It was such a relief as he gets hot spots when not fully dried. It's the first time he's been groomed and not spent the rest of the day itchy. read more

I am in love with my puppy. OK, it was a 5 hour round trip for me to get to Pets N Pals, but they were totally worth it. I talked with multiple people before I got there, and what they did was get to know me so they could find me a puppy who fit my lifestyle and personality. As a result, my puppy and I are a good match for each other: he is perfectly happy in a condo and there is enough space for him when he gets the zoomies. He also has a laid back personality which matches my/my neighbors's needs. They even tried to find me a dog who would match my musical hobbies (yes, music soothes him!). They even sent me home with a puppy pack to help him settle in and keep interested in food during the transfer to a new home, such a stressful time for puppies, and check in to see if he is settling in successfully. My little puppy is a regular member of the clean plate club, he is a James Taylor fan, he is a very chill little man, and settles near me when I play guitar. read more

Pets-N-Pals - Pet Stores Near Me - Staunton, Virginia

love the staff! Everyone is so helpful and always smiling! we are so happy with are beautiful puppy! Thanks read more

I was planning on getting a hampster or gerbil for my Godson. Ive been going bk & forth to pets n pals for months waiting & looking for one of another color other than white. I finally seen 2 tan ones that were born & asked about them, one of the ladies said that they were not ready yet & would be ready in a few weeks. I said ok, ill be bk to get one, the lady said ok. So, I ordered & bought everything I needed, put the 5 level cage w/ tubes 2gether & had everything set. Go to get my new friend & they tell me that they were not selling any of the Tan ones because they were going to use them to reproduce!!! So now Im sitting here looking @ over $100 worth of hampster stuff w no hampster, VERY PISSED!!!! Ive called around to all the pet stores near me & NO ONE has any hampsters or gerbils, VERY, VERY PISSED!!!! So this store gets a Humongous NEGATIVE & KISS MY ASS!!!!! read more

Pets-N-Pals - Pet Stores Near Me - Staunton, Virginia

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Do not buy a purebred dog from this company. Our lab is one year old and is on two pain narcotics due to bad breeding. She is riddled with arthritis and hip issues. The vet is doing all that he can and stated that her litter mates are probably all in the same condition. So utterly heartbreaking to have an overbred dog that suffers from pain. read more

Couldn't have been more pleased with Pets 'N Pals. The owner and staff were super helpful, all the puppies were in clean show cases and well groomed. Water was available to the dogs at any time from bottles within their enclosures. The puppies were lively when taken out and we got lots of kisses. My three granddaughters drove me from Virginia Beach to Staunton to pick up our dog and we could have stayed there all day looking all the other pets...fish, birds, ferrets, and puppies. And now that I have had my dog for almost two weeks, he has such a sweet personality that I know he has always been treated kindly and with compassion. read more

Pets N Pals has made my family very happy through the years. We've purchased so many healthy happy pets. One thing I love the most is how much you guys truly LOVE your animals! It shows in each pet's disposition, and in their long healthy, and happy lives. I can't thank you enough! read more

Pets-N-Pals - This is our pug, Ming Me! The name means smart and beautiful. - Pet Stores Near Me - Staunton, Virginia

My boyfriend and I have had nothing but positive experiences at this petstore. The aquatic section is always well maintained and you can rest assured that the fish you get here won't get into the tank and die within the week or infect your other fish with who knows what (we've had many negative experiences with big box petstores). We also recently purchased one of their puppies and couldn't be happier with him or the process of getting him. They were knowledgeable about where the puppy came from (which I was worried about buying from a petstore), they were patient with me when I decided to change my mind regarding the payment option at the last minute, and they took their time going over all the paperwork even though it was close to closing time to ensure I knew what I was getting. Their puppies always look well taken care of and after hearing all the things done for Sully prior to me getting him, I was confident that he was in good health. They also include a vet visit in the price as an extra safety neck to ensure your puppy's health status. Things may be more expensive in this store, but for the high quality service and products, I think it is well worth it. read more

Pets-N-Pals - Sully, the cutest cockapoo in town - Pet Stores Near Me - Staunton, Virginia

I have nothing but praise for this shop! They took time to help me with everything! All the girls especially Beth and Brittany went overboard to help us get the right doggie toys cage and dog! We love our baby girl! read more

At risk of having my review removed AGAIN I went into this establishment as a customer and saw puppies being kept in an unsanitary manner. I would have taken photos for proof, however, they have a no photo policy because they know how they keep these puppies is disgusting. I HAVE been in this store so please do not remove my review against. How can we trust Yelp if you remove negative reviews for these store owners? I have PERSONALLY fostered a puppy that was bought there. They claim they will take them back at any time but they sure wouldn't take this one back.... buyer beware for sure. read more

Im so glad we was able to get our Jug Brutis with you. He is so lovable and playful. You really did a great job with him and you reall y do a great job with all your animals. I will definitely recommend everyone your pets and supplies. You really have caring, helpful, friendly, and loving staff. My shopping experience was the best I have ever had in other stores. I will definitely be back for all my pets needs and future pets!!! Thank you so much Pets N Pals read more

This is more a complaint with the purchase practices at this facility than the facility itself. When I thought I was purchasing a puppy, I was, in fact, LEASING a puppy. At no time was I told it was a lease! Wags Lending is a farce! It should be more correctly named Wags Leasing! As if I would do a lease return on a member of my family!!!! read more

This place is all for selling pets, but don't carry all the supplies needed to care for them. Sadly, tells me they are only interested in money, and nothing else. I also observed some puppies that did not look well at all. read more

I wish I didn't have to give this establishment one star because they don't even deserve that. I bought a puppy from Pets N Pals & set up payments through a finance company. The employees led me to believe that I'd pay $1200 & be done if I could pay it off without interest. I wasn't able to & now I'm being charged twice as much as I paid for the dog all because Pets N Pals didnt explain the process to me at all. I wouldnt have bought him if i would have had any idea. Buying a puppy is supposed to be a good experience but this place has made it a nightmare. read more

I am very unhappy with my experience with Pets N Pals. The customer service I will say was good but here is what happened. Exactly 7 weeks and 3 days ago I purchased a guinea pig from Pets N Pals. Yesterday I find out she is pregnant and was already when I purchased her! This just goes to show that they're not keeping their genders separate and this could happen to anyone. This is my first time with owning guinea pigs and now this is what happens. It is a very stressful situation and I wouldn't want anyone else to have this happen to them. Pets n Pals, please pay more attention to your animal habitats. Thank you. read more

I love the way they call it "adoption" online. They are puppy mill dogs or were a couple years ago. I bought my dog there on clearance - 80% off so old he had health issues but didn't care and wanted to get him out of a box. Nothing alive should be on sale. Adopt for real!!! read more

I won't give pets n pals one star(I had to pick one to post the review but I don't give it to them) they are cruel and don't mind taking money from hardworking people! They don't explain the warranties or anything in the right way all they do is push a sale. My husband lost his job and I went to buy crickets for my chameleon and seen another one I wanted so bad he bought it for me knowing he didn't have a job. Well it died not even 45 days later and all I get was pushed out the store and a short email from the owner all I asked for was $75.00 of the money went spent. Not to mention I went to the store the next day cuz he had blood in his poop they said it was stress didn't even tell us then that he only had a 24 hour warranty but after he died I was told about the warranty and there is nothing else on the receipt to say anything about the warranty. I advise no one to go to that store they are heartless owners and only care about money! read more

Pets-N-Pals - My chameleon that was my buddy! That is gone now. It died and we got him from pets and pals and they don't care they just want your ! - Pet Stores Near Me - Staunton, Virginia

I have bought birds, fish and a hamster from this store and all of my pets have been healthy. The staff really knows their stuff and is MORE than happy to help you. Spencer is a fish guy there and he has been so helpful, When i have a question about my fish I go straight to him. They have a great selection as well. This is the ONLY place I will buy my critters. Even if you are in waynesboro I would just drive right by "all about pets" and head to stauntons pet and pals!! read more

I have an established fish tank. Bout 3 fish 2 days agi. 1 died today. I called and they advised they only have a 24 hour fish return policy. Large pet stores have 7 or 10 days. read more

This is the only place in the area that carries Innovah dog food brand. The staff is nice but at times hard to find and sometimes they don't have the bigger bags of dog food in stock. All in all a great local pet supply store. read more

fairly clean and decent enough selection. knowledgeable and helpful staff in an old school pet store. their saltwater section is making great improvements and is looking more professional by the day, i enjoy and thank their commitment to improving the quality of their systems. The aquariums are kept clean and the fish all seem health and well kept. the selections of corals and fish tend to be around the intermediate to beginner level, (great for most reefers) with the experienced specimen on the smaller number. prices are decent and reflect the typical market. nothing too expensive and you might catch a deal on a good day. freshwater is ok, some of the tanks could be better but overall they're being maintained. good but small selection of cichlids, and all the usual freshwater species you see (barbs,tetra,danio ect.) I've seen far worse in box stores with die off, algae, ect. reptiles are well kept and healthy, you won't find some of the more crazy guys out there but more of a selection than box stores. They carry far more additives, supplies, accessories than any box store in the area. I'd definitely recommend them and will stop by on the occasion to see if there's a random specimen that catches the eye or a hard to obtain product that no one carries within driving distance. read more

the best experience ever at this place we were looking for a dog and they help us like you won't imagine happy smiley people i am glad that we decided to stop at this place highly recommend read more

I have bought both my rabbit and my hamster here. Both were healthy and happy when I got them. The rabbit was a bit pricey and the lady that sold me the hamster did not know much about him/hamsters in general, but other than that I have no complaints. They have assorted pets and a large inventory. I highly recommend shopping here for your pet needs! read more

I buy pet food and treats from this store. They are always friendly and prices are competitive. They have high quality products. I am a repeat customer! read more

I come here every so often for fish supplies and small animal treats, but I'm better off spending my money elsewhere. Everything is overpriced. And that is not the least of their problems. I have been CONSISTENTLY disappointed by the state of the animals in their care. They have animals of mixed genders housed together leading to constant babies and pregnant females. They have animals of different species mixed together, like rabbits and guinea pigs, that have different nutritional requirements and really should be kept separate. They also have roan guinea pigs of different genders housed together--which will produce unhealthy babies. Look up LETHAL WHITE GUINEA PIGS if you don't know why this is a huge problem. I also saw a guinea pig that was nothing but skin and bones and was wheezing heavily the last time I was there... it needs vet care ASAP but since it was an "owner surrender," they seem unwilling to care for it but instead insist on selling it as half of a "breeding pair". They have open water bowls in cages that are easily tipped over instead of water bottles. (I have seen quite a number of animals soaking wet because of this, not to mention two rabbits that they intentionally sprayed down with water--a HUGE no-no that you should be aware of if you know ANYTHING about rabbits.) A chameleon was laying in 2-inch MUD in the bottom of its enclosure with no dripper or mister set up, completely improper setup. Their fish tanks ALWAYS have ich when I look and there are numerous tanks labeled "NFS" because of it. It seems that the only thing they care about in this store is SELLING OVERPRICED MIXED BREED PUPPIES as "designer breeds" and giving the impression that they are a responsible store. This is truly not the case. read more

Pets-n-pals has great employees, most of the ones that I've seen or talked to are friendly and helpful. Some of the other workers though, seem more pushy and aggressive towards selling puppy's. I've heard an employee there multiple times on different occasions say that she's bred different types of dogs, which I could believe but she couldn't be any more than 21, so it seems a little far fetched. (Pun unintended) My favorite part of the store though is the atmosphere, they really do seem to care about their customers and their animals. I'm mainly a fish customer and I love all the fish that are there and I can tell that the people back there care a lot and are very knowledgeable of the fish they're selling. So over all 4/5 stars. read more

Very disappointed in this store, Purchased a black lab puppy in March. This puppy still has diarrhea and it is now July 1st. Been to vet 4 times already. The dog has only one testical that we will now have to have surgery to find and remove as it could be cancerous. Plus he has white on him and the vet has told us that a pure black lab would never have white on them. Buyer beware. I think this establishment uses puppy mills. When I contacted them, they were like sorry about your bad luck! read more

First off this is the only pet store with in 20 miles that sales live feeders. This is the only reason I have continued to go here because my Snake has to eat. I have brought Two ball pythons from here both being in poor health and covered in mites. When brought to the attention of the manger it was said they would handle it.this never. Happened every Snake is still covered in mites. They are Also living in poor conditions. Heat and humidity is not being kept at the right levels. They have Also had a Burmese python in a hallway being kept in a 40 breeder tank with no water bowl. Big enough to soak in and Also has no UV light. These animals are living in poor conditions. I wouldn't. Recommend buying a fish from there either. I have brought those from there Ss well and have had to treat my tank for ick. The manger there will not talk to you about these issues and Also will not get you in contact with the owner. This is a sad. Situation. I only hope someday soon these problems are corrected. Breaks my heart to. See animals living in such poor conditions. read more