I have been bringing my dogs here for five or six years, and I have always been thrilled with the…read moreservice I have received. At one point, I had a pitbull-mix (very pittie looking) and a Chow coming here for daycare, and when I picked them up, at no appointed time, both were out with the other dogs. Now I have a lab and two little ankle-biters (figuratively) who have been in both the day care and also boarded. When I give them blankets, the blankets come back to me washed and dried. They feed whatever diet I provide. The two little dogs are very shy and not terribly social, so the staff at Uppity Pup take care to visit them in their kennel and to let them out only when things aren't crazy on the floor. The facility has always been a comfortable temperature when I visit. My lab used to go to another boarding facility in Shingle Springs. When I first took him there, he was happy and excited to go. After a few months, I almost had to drag him in through the front door. I finally found out that the owner's dog was a bully and that the owner let him get away with it. It took my dog a long time to get over that bad association (and he still has issues with not particularly liking the company of other dogs) there, but I am happy to report that he goes to Uppity Pup willingly (albeit with that look they give you that makes you feel like they are abandoning them). When I pick him up, he is typically happy and tired. When I have to travel for extended periods, I always ask (and get) special arrangements so that my two little dogs can be within visual range of my lab. I usually bring refrigerated homemade food, and I once had to bring a week's worth of meds, as I had a dog (the pitbull) who was still being treated for a rattlesnake bite. Everything was done as I instructed, and I have even had the staff call me about feeding when my instructions were not clear. The staff doesn't typically volunteer information about how my dogs did, when I pick the pups up, but if I ask, I get a detailed answer, which means someone is paying attention. Recently, I asked about socializing the two less-than-social pups in my keeping, expressing my concern that if something happened to me, I would want the dogs to have a good chance of being adopted, and that they would not show well at a pound if they were terrified. The owner said very simply and sincerely that I didn't have to worry about that, because her staff would assist in the placement of any of their clients' dogs, should it be necessary. I don't know if that is true or not, but she didn't have to say it, and it made me feel very good about using their services. In short, I have never had a bad experience here, with five dogs and approximately five years worth of both daycare and boarding.

We have been boarding our dogs here for over 10 years…read more Especially since a change in ownership, our current dog shows no apprehension about being dropped off and is happy and healthy when we pick her up even after a week. Her coat is in good condition there, she has been active and her behavior is normal. The staff are long standing, friendly and take good care of the dogs. Scheduling is simple and they do make sure that vaccination status is up to date.

I have been shopping here for YEARS and always receive great service. Staff is pleasant, helpful…read moreand knows their stock. They have also accommodated me with Special Orders. They have propane, too. Access is easy and lots of parking. Always nice guys to load, too. I don't shop anywhere else.

Always excellent service. They load your goods and have a great selection, they always seem to…read morehave what I need in stock.

Very well run, experienced cat groomer ! Great job on my…read moreSheltie and the doggy day care is great!

Jessica was super nice and handled my dog well. My dog wasn't easy to groom at all today. She was…read morepretty aggressive and Jessica was professional and kind to my dog. Her prices are wonderful. I highly recommend this dog grooming place. Especially if you have a finicky smaller breed of dog.

My poor experience is specifically with the adoption coordinator at Citrus Heights Petsmart,…read moreMichelle Lee. My family and I just lost our dog to cancer and we weren't looking to adopt another pet, but happened by the cat adoptions at Petsmart while shopping for our other dog's food. We fell in love with a 2month old Scottish Fold named Artemis. We saw her once, went home to think about it, and then returned the next day to see she was still there. We inquired with the volunteer there, who told us to text the adoption coordinator, Michelle Lee. Michelle was very short over text, but encouraged us to put in an application. So we did. We still couldn't stop thinking of Artemis the next day, and we were getting more excited about what a good fit she'd be in our home. So we returned to the Petsmart to visit her. We met her foster mother, chatted, and learned more about her. The Foster mother was so lovely. She told us that adopting Artemis out had been "hard because of Michelle" then hushed as if she would get in trouble for saying even that much. Other volunteers also exchanged knowing glances. Nancy then reviewed our application, said there weren't any other suitable candidates, and encouraged us to text Michelle to set up an appointment to adopt Artemis the next day. Nancy also assured us that because our application was in, and that it was the only one, that Artemis would be on hold for us. They pulled her paperwork for us. We had every reason to believe she was on hold for us. We texted Michelle who did not respond for over an hour. So we went home. When she did text me back, she asked us to "go back adopt her." So we started to go back and then she started calling me, frantically, texting for me to answer the phone. I answered for a brief interview, answered her questions seemingly to her satisfaction, and she again, suggested she was fine with us adopting her, but she needed to call the volunteers at Citrus Heights. Ultimately she texted me back and said they would wait for a vet evaluation since she'd been sick recently and then "let me know." At no point did she indicate that we were not approved to adopt Artemis or that she would be going back on her decision for us to adopt her. The next day I sent a text asking how the vet appointment went and was ignored for two days. I sent another text and Michelle told me then that they were still deciding on a family and completely denied that she told me she was ours and to go adopt her. I pushed back and sent screenshots of our conversation and she just maintained that "there is a lot of interest" in Artemis and other volunteers "have no idea" what they're talking about. Two of my partner's decided then to visit the shelter and speak with Francie, the office manager, who I'm told was absolutely wonderful and compassionate. Shoutout to her, for being so lovely and kind. She'd arranged to have my partner's speak to Michelle in person to find out what exactly had happened. When Michelle arrived to the shelter an hour and a half past her designated shift time, she was apparently unable to be accountable and made several excuses for her behavior, including that she was over stressed and grieving a personal loss. She denied making statements she had made over text to me even when confronted with screenshots. Ultimately we learned that Michelle lied to us and had adopted Artemis out to another family. There was nothing that Francie could do to make things right. I do not recommend adopting from this agency at Citrus Heights, while Michelle is the adoptions coordinator. Please go instead directly to the shelter or to one of the other Petsmart/Petco Locations. You will be met with grief, as well as confusing, disorganized, discompassionate, behavior.

Thank you for helping me with my feral cats! The Team is top notch and all very friendly.read more

Kim is great! Her pricing is affordable. My dogs love and get excited when I tell them we are going…read moreto see Ms.Kim. Our previous dog groomer didn't get their tales wagging. My dogs and I give it a tail wagging 5 stars

Kim is great with our Yorkie. Gives a good cut, and is very…read morereasonable. I suppose that's why she's so busy!

Excited to have a Petco so close! They are still filling up the pet spaces but they do have some…read moreanimals and fish! The store is small but it has a lot of choices for supplies!

Customer service Was unable to get online delivery order…read morefrom Petco Was never delivered by DoorDash not allowed to pick up in person, unless I want to repurchase everything I will never go back

Super positive experience!…read more Rachel did a wonderful job on Zeus! All services were explained in detail, everyone was so kind and patient, communication was timely and effective, could not be happier supporting local businesses! Thank you guys so much and see you next time!

We had our first visit at the Dog House Pet Salon and they did such a great job with our dog…read moreJunebug. Junebug is a sensitive little diva of a chihuahua and she can be a bit emotional about going to a groomer. She did absolutely wonderfully with Maddison and had no pouting at all afterward. We appreciate that Maddison took good care of our baby and she felt at ease and safe with her.

We have adopted several dogs from the shelter and the process has been seamless and professional…read more Highly recommend if you are looking for a pet to add to your life.

Hey everyone! I wanted to share my recent experience with El Dorado County Animal Services. I'm…read morecurrently a senior in high school, and for a long time now, I've been hoping to adopt a dog. I've always had a soft spot for dogs in need of loving homes, which is why I regularly visit our local animal shelter--often with my boyfriend. We started going at least twice a week, and every time I walked away thinking, "These dogs will find a home eventually." But everything changed on Saturday, August 9, 2025 about an hour before the shelter was closing. That day, I met a small puppy and instantly fell in love. I could picture myself giving this dog the loving home it deserved. I called my mom right away, and she gave me the go-ahead to adopt the puppy. Unfortunately, I quickly learned that since I'm not 18, I couldn't legally adopt the dog myself. Thankfully, my boyfriend--who is 18--was with me and agreed to adopt the dog under his name. We took our time filling out the paperwork and kept my mom updated throughout the process. Since her phone wasn't working at the time, I gave the shelter her alternate number, along with my own and my brother's--so they had multiple ways to reach us. While we were sitting down filling out the paperwork, a woman repeatedly approached us. I was on the phone with my mom at one point, and when I signaled to her that I was on a call, she just shrugged and stood directly in front of me. Her energy felt off from the start, but I tried not to read too much into it. We were told we'd get a call later in the week and could pick the puppy up on Monday, August 11. However, none of us--my mom, my boyfriend, or I--ever received a call. When Monday came, my boyfriend called the shelter before heading over to confirm he was coming to pick up the dog. That's when things got weird. He called me from the shelter and told me that the staff couldn't find our file. They claimed it had either been lost or thrown away by their supervisor. Then they said we couldn't take the dog home because he hadn't been neutered yet. I asked my boyfriend to go back in and ask whether neutering was required before adoption, since we've had a bad experience with our current dog being neutered too early. He was hesitant but went back in because he knew how much this meant to me. When he asked, they told him it was California state law that all animals adopted from a shelter must be fixed. I hadn't known that, or I wouldn't have sent him back in. He calmly explained, "My girlfriend was just upset, so I thought I'd ask," but apparently that was taken the wrong way. The staff told us we might be able to pick up the puppy on Tuesday, August 12, depending on whether or not they neutered him--but also said we might have to wait until the following week and that they'd call us. I called the shelter myself later that day and left a polite voicemail asking for a call back. When they returned my call about 20 minutes later, the woman on the phone was extremely rude. She told me that my boyfriend had come in being "very aggressive" and had "demanded the dog," which could not be further from the truth. After that, we never got another call, and the situation was just left hanging. I was really upset--I had gotten my hopes up, and I'd been wanting a dog for years. I took it as a sign that maybe this wasn't the right dog or the right time. Eventually, we found a very sweet woman on Facebook, and we were able to adopt a wonderful dog from her. But the situation with the shelter never really left my mind. Then, on Thursday, August 21, 2025, my boyfriend and I stopped by the shelter again just to visit and see the dogs, like we always used to. From the moment we walked in, the vibe was off. The staff looked at us strangely, and I had the feeling they recognized us. I tried to brush it off, but then, while I was in one of the dog rooms, the same woman from before opened the door and said, "Just wanted to let you guys know you're on camera... and that you can't be sticking your hands in the cages." I was caught off guard, but I nodded and told her I understood. I even laughed it off. But then she kept pacing back and forth past the door, and it made me feel really uncomfortable--like we were being watched closely or targeted. At that point, we just left. The whole situation made me feel judged, profiled, and betrayed. All I ever wanted to do was give that puppy a loving home. I don't know if it was because we're young or if they assumed we weren't responsible enough--but age and looks shouldn't matter when someone is trying to do something kind and life-changing for an animal. It breaks my heart that we were treated so unfairly. I've seen plenty of people come through that shelter who look far more suspicious than we did, yet they were never treated like we were. I've always found happiness visiting shelters, knowing that even a small act of kindness can brighten a dog's day--but this experience left me hurt and disappointed.

I have used this vet for many years. They have always been amazing with my animals. Recently had to…read moretake one of my cats in because he wasn't eating and had lost weight. They were able to do labs before we left and we came up with a plan to treat him that was within my budget. He's back to his sassy little self again and feeling much better.

Main reason for vet visit was handled well and vet was very nice. Since I was there I ask if they…read morecould trim nails. They charged me $36 Literally took them 3 minutes. Won't make that mistake again