Sarah was very helpful with her recommendations for my cat and dog, home care, and after treatment. For the number of customers she was concurrently helping, she did well at triaging efficiently and orderly. read more

IF I COULD GIVE YOU A NEGATIVE STAR I WOULD, DISRESPTING OUR VETERANS IS NOT ACCEPTABLE EVER! So let me tell you of my Aberdeen Wa. adventure this afternoon. We had a meeting in Aberdeen and decided to stop at Petsence to pick up a few things, did it, went back to our car and had time to kill, as we sat there my husband (also a disabled veteran) noticed a couple at the end of the building who he had seen earlier today in our town of Elma (about 20 minutes away) , he told me this guy is a vet, I am going to talk to him while I stayed in the car smoking (don't judge). A good 5 minutes or so and my husband came back to the car and started telling me their story, guy was a homeless disabled vet, he and his girlfriend have been traveling across America trying to get to Alaska to homestead, they were taking a break from the rain feeding their dog and taking the backpack loads off for a few before trying to make it to Westport in hopes of catching a fishing vessel to Alaska. They never asked my husband for anything, there weren't causing trouble, they were merely taking a break out of the rain. My hubby and I both decided to help with a couple of bucks and a pack of cigs, THEY DID NOT ASK US, we just wanted to give a little bit back to another vet., not the first time and it won't be the last, because you see, we have also been to THAT place, that place where your about as low as you can go, we had good people who helped us for no reason other than they are good people and we try to pay it forward when possible. When we help the only thing we ever ask is that when you can, when you see another vet struggling, YOU PAY IT FORWARD also, because sometimes that's all we got, each other. Now, my husband walked back over and they tried to refuse our help, but my husband persisted, I am still in the car and see the hugs start, the look on the faces, that is all the satisfaction I will ever need. THEN ALL HELL BREAKS LOOSE....The, I assume, manager of Petsense came over and told them they had 10 minutes to leave NO solicitors, my husband explained calmly that was not the situation, that this is a disabled veteran that was merely taking a break from the rain as they traveled through Aberdeen, she got more aggressive and loud and then that's when I jumped out of the car. I also tried explaining to her the situation, and told her they were doing absolutely nothing, but all she could say was "that's corporate, not me", I retorted "well your here and we are telling you that is not the situation and this is a disabled veteran, SHAME ON YOU" and few cuss words for frustration and the absolute absurdity of a situation that should not be happening, I grabbed the guy and hugged him and said THANK YOU FOR YOUR SERVICE and turned back to her and repeated SHAME ON YOU several times as she retreated to her "safe space" inside the store and because I cussed at her she said she was calling the cops. Good do it I said, your disrespecting a veteran and I am not going to let you do that! Then we told the couple get your things in our car, we're taking you to Westport which we did. On the way back home we stopped in Aberdeen McDonalds which just happens to be pretty close to Petsense, and ate in the car since we were listening to the Savage Nation. Well low and behold here comes the Aberdeen PD by, then they turned around and parked by us, my husband chuckled "oh, I guess were going to get a talking to" AND that's what happened, police woman was very nice but after we told her what happened she tells me the store lady said their were knives being brandished WTF!!!!!! I said that is NOT true there was nothing like that going on, except my wicked potty mouth which can be pretty cutting sometimes, and my husband being my husband said "why would I brandish a knife when I carry a gun?" lol, classic W.W. So, she lied, I don't know why other than maybe once she got to calling the cops she felt like a DICK and had to make it sound better for her, maybe it was the woman in the next car who offered to buy the couple dog food and said thank you to us before we left with them, maybe it was the people who were listening to the whole thing and weren't too happy that Petsense was treating a vet like this, one we just happened to know. #Petsense this is a small county, though I am a bit of a hermit, my husband is well known all over WA., You can bet this story will be told to all his veteran buddies, and maybe some veterans on FB might share this too, #BoycottPetsense Oh, and Thanks #Petsense, being banned from your store was on my bucket list, didn't think I would fit that in at 58 since we liked to shop there every month. Oh and the PD, well they said the couple had every right to be there, since they were OUTSIDE of your building and not doing anyone any harm, maybe you should inform corporate about that one, you know public sidewalk and all. read more

Petsense - Ya, this happened in Aberdeen WA. Petsense to a disabled veteran ...read my review - Pet Stores Near Me - Aberdeen, Washington

I will not give you no stars. I've been coming here from the first day they opened. We spend 400.00 plus a month on pet food. There was a problem with there credit card machine would not take it. Sarah was rude I tried to explain it . She told me it was my card. I went right over to tractor supply got same product and used my debit card and guess what went right through. I tried talking to Sara and she just kept being rude. So I will not return there loss of 4800.00 a year plus and tractor supply will gain it. Don't like disrespectful service. Do not recommend this place any more. Good bye pet sense hello tractor supply these people at tractor supple is wonderful I give them five stars. I know how to treat people IAM in customer service and this was uncalled for from pet sense and there staff. I don't want to give one star but I have no choice or this will not post. read more

I checked this place out the other day. The employees were nice and the store was clean. The pet food seemed average priced. Some of the other items were overpriced, I though. Cute little doggie biscuits/treats in the front of the store! read more

I love this store, it is local and I do not have to drive to Olympia for my pet items. The prices are average, but I save a ton in fuel costs by not going to Olympia. I have purchased Thunder Shirts and they were priced right in line with other box stores. They were the only ones that had sulfadine when no one else had it. ( Cenex-Dell's-Walmart) read more

I've been going here since they open. And they always have what I need. And I used to enjoy going ALL the time, my beardie loved the ladies and my dog was happy to great them as well till they hired all these new ladies.. the customer service has dropped almost completely, no one can answer questions, and they like to give one word answers on things. But the store itself is great. We just need to get some more ACTUAL pet lovers in there like Michelle that works there versus who they have now! read more

nice place, employees seemed friendly but were talking to someone when i came in. cool stuff, but the cat towers were way too expensive. i liked the collars and treats though. read more