Its disappointing I had to give this place 1 star. Kinda like getting a participation trophy. Zero stars is much more appropriate. Today was the last time I shop here. Chewys is much better. They know customer service and know how to keep items in stock. They don't give whiny excuses either, like the company who brings us the dog food went out of business. Seriously? Such a lame excuse. At least come up with a better lie. I'm not calling to have this issue resolved since I am never shopping at Petsense again. The store on Crystal Hill is even worse. All the information is here. I am sure the same lazy copy/ paste response will still be the response. Probably from the same lazy guy laying on the counter this morning. Anyway, I had checked the website to see if they had the dog food I needed IN STOCK before I drove here. The website showed 10 cans of Zignature Turkey can food and 2 bags of dry. I drove from North Little Rock in the pouring rain. I show up, there is a gentlemen laying over the counter playing on his phone. I guess he thought he was at home in bed. I go check and there is no zignature dog food (can or dry) I needed. I say something to the lazy guy at the counter and all I hear are excuses. His excuses are not my problem. His incompetence is no longer my issue either because shopping here is never going to happen again. Trust me. Chewys is way better with customer service and price. How about instead of sprawling across the counter, like you are at home, you make yourself useful and update the website. BTW, He offered ZERO resolution. Just a bunch of worthless excuses and whining. This is not the first or second time this has happened, but its definitely the last. I ordered my food from Chewys today. They never give tired excuses, only great service. Chewys is much more reliable and I don't have to drive anywhere. Petsense should be named Petsenseless... MAYBE Petworthless. This is the jacksonville AR store BTW. ​ read more

Let me start by saying I absolutely love the store and the employees. However, I took my dog to get groomed by Jonathan and it was a disaster. I booked my chow chow/Shepard mix who had beautiful long hair for a haircut. I went to pick him up and he was shaved, and not well. At first I thought he was matted and they had to shave him, but that was not the case. There was another groomer in there who understood exactly why I was upset. Jonathan acted as if it was my fault, and at first I thought it was. He told me I booked a haircut and that meant I wanted my dog shaved. But obviously that is not true. A haircut does not mean I want my dog shaved. He also didn't touch his sanitary area and left dead hair on his bottom. I would NOT recommend Jonathan for any dog grooming. Before and after pictures for reference read more

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Took my puppy to them for a shampoo and cut. Paige did him the first time and I loved it but she's no longer there. They told me they had a new guy starting today and he'd been a groomer for 7 years. Upon my arrival he was working on a standard size poodle. I noticed his ears weren't even but I just figured he wasn't finished. My gut said run but I didn't listen. I showed him a picture and he assured me that he could do it. Well this is the finished product 3 hours later. I told the guy at the register that I didn't like it. He apologized but still put the ticket in for a total of $71. After I told him it was choppy he charged me $41 (still to much for this catastrophe of a hair cut) I wouldn't recommend them to anyone for grooming. You've been warned! read more

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Took my dog to be groomed at Petsense in Jacksonville. Jack did a great job and was so pleasant! She even got a cute Valentines Day bow! This is my second visit. Will be back! read more

THIS IS ABOUT THE JACKSONVILLE PETSENSE, NOT NORTH LITTLE ROCK. IT WAS NOT LISTED TO POST THE REVIEW. BUT IT DOES APPLY TO THE DISTRICT MANAGER & PETSENSE CORPORATE. NO STARS.  I needed 4 cans of kitten food that I could have purchased anywhere but unfortunately went to this store.  What should have been a quick purchase turned into a fiasco. At the register, they said my card was declined. I asked what it said, why it was declined, and they didn't know. I paid with a different card. At my car, I checked my bank account. I had plenty of funds and the account was not locked. I looked for my receipt and discovered that I was not given one. I went back to the store for my receipt. The cashier, Gavin could not produce a receipt and called over the store manager, Taylor. After furiously typing on the computer register, I had no receipt after 20 minutes. By way of education, I turned to Gavin to explain that this was all unnecessary and in the future, he needs to be careful to give receipts, it is a legal issue. The store manager looked at me and said that I was rude, Gavin is in training. What? I was not rude until that point.  I handed him my bag and demanded a refund in cash. I paid by debit card, which is like cash, and I was NOT waiting 7 to 10 days for a refund. Taylor was stunned and DENIED ME MY REFUND in cash and handed me my purchase. I told them I would review the mess they were harshly and report them to Tractor Supply Corporate. They laughed, knowing that corporate was just as inept as they were. HORRIBLE CUSTOMER SERVICE, Taylor was rude first and begging for rudeness in return. And this is how Gavin is being trained in customer 'care'. So the customer disrespect cycle continues.  I called Petsense customer service, waited another 20 minutes for a supervisor, only to be transferred to Kenna, who said she was a 'lead' but refused to give me her job title. What?? I had to disclose my full name, phone number and e-mail address. But there is an air of secrecy about job titles. If I was given her job title, we could have jumped ahead to determine that she was not the appropriate person to handle my complaint. I had to be transferred to another group. More wasted time. After much scrutiny and irritation, she decided that I needed to talk to Steven (no last name), the district manager. She would not provide a contact number, because he had to call me.  I do not answer anonymous calls from unknown names and numbers. I told her that I did not believe he would call. And I was correct in my assumption that he would not, that's why Taylor and Gavin laughed. They knew that my complaint would go nowhere.  I wasted an hour over 4 cans of kitten food. Will I ever shop here or Tractor Supply again? NEVER!  I have 3 pets, each on specialized, expensive Royal Canin food. I am associated with our family farm that has many animals and livestock. I have 6 adult children with lots of pets and farm animals. Tractor Supply, you have lost us all ... FOREVER.  Thank God for the free enterprise system. We don"t need PetSense or Tractor Supply. The rudeness will continue, because no one is willing to correct it. Not only was Taylor abrasive and rude but seemed illiterate in his speech, character and actions. Customers need to be appreciated and respected. Managing a store is so much more than stocking shelves and cleaning fish tanks. I come with many years of customer service experience and retail experience. This organization needs to fail for the good of all. read more

My 8 lb Silky Terrier has to have dog food for sensitive stomachs. If she has any other food it causes her to hemorrhage. She is 16. I was pleased to find that Pet Sense Carrie's Hill's Science Diet, and it is priced a little less than Petsmart. I was lucky enough to get it there a couple of times when it was on sale - but 3 cans, get one free. That ends up making a difference. Plus the staff is very helpful besides being really nice. Draxie Rogers. 12/31/22 read more

I am disappointed that my phone number is not being used to credit my account for dog food purchases, even though I give it to the clerk every.time! I have bought 8 bags of Fromm dog food. The computer says I have only bought 4. I spend at least $31 a week on dog food and I was looking forward to a free bag! I will not be shopping there any more. No I do not have my receipts. Make sure your account is being credited especially if you buy Fromm!!! read more

shay is the best dog groomer at pet sense off crystal hill. My fur baby is always happy and looks so good when I pick her up, she is never gouged, and always nice and even. Thanks Shay for s as sways being the best! read more

Took my dog for a walk-in to get her nails clipped. Shay was quick, professional, and gentle with my girl! She also made cute bows for her afterwards. Will be returning for grooming services in the future. read more

Petsense - Luna with her bows - Pet Groomers Near Me - North Little Rock, Arkansas

This is where I go for all my pet supply needs. They have food meds toys beds boxes you name it. They also do grooming so its seriously your one stop pet stop. The people working here are easy to talk to they are knowledgable and likeable. They always help me to the car and it's a pleasure doing business with them. read more

Out camping and our dogs needed to be bathed. They didn't need a full grooming just a bath. Looked up places by our campground. Found this Petsense and it was close by. The young girl who bathed our dogs did a beautiful job. We were very happy with the job she did and it was fast. Thanks Petsense. read more

For the last two years I've patronized this store for my dog's food. I was elated when they started a grooming service for dogs. I had my dog groomed there three times. The first time he was groomed, the groomer did an excellent job. The second time I took him to be groomed their was a different groomer. She did an inadequate job. Both of his ears were matted and his coat cut uneven. I called the store, snd talked to the assistant manager. Who told me they would rectify the problem. I explained I had to leave town, so it was agreed that when I return home the groomer would regroom him at no charge. The groomer also agreed with this arrangement. After I returned back in town I called the store, at which time I talked to the Manager, who was very dismissive, but honored the agreement. Again the groomer did an inadequate job. My dog was cut uneven. He's itching more because she didn't use a shampoo for sensitive skin. I will not be taking my dog back there, or patronize this store again. read more