I adopted a cat that I was told was sick and petsmart has a 2 week grace period where we could take her back if she did get better and they could look at her. We took her back to get checked because she was still sick and the vet office in the back the lady at the desk was extremely rude and unprofessional and they tell us to kick rocks. Spoke with the store manager and she said it was not a thing. Why do you have employee's helping customers adopt when they have no idea what they are talking about. Paid $160 for a cat that is sick when i got her and now Im stuck paying the medical bill. I will never refer anyone to petsmart. read more

I came in today to buy Molly fish. the girl in the store refused to sell me any fish because I don't have a 20 gallon tank. I have a good knowledge of fish, and keeping mollies that are almost 3 years old now, and in great health. kind of ridiculous that she refused to sell me a type of fish that I have taken very good care of because I don't have a 20 gallon tank. Honestly, don't buy fish from here. I don't know why I walked into petsmart knowing they take terrible care of their fish, and there were multiple dead fish I noticed in majority of the tanks. read more

Last November I took my teacup white Persian cat to have her knots brushed out. I had been before but they had a new cat person. They did call to let me know a lot of knots were cut out. She came home with a full Lion cut. I was surprised but it seemed necessary. When I picked her up it was cold and rainy. And she just handed her to me all wet. I bought a little sweater and blame myself for not thinking and should have made her dry my cat who was obviously upset and shaking. I sat in the car for 20 min trying to dry and comfort her before I could go. She had been there before but with a munch different outcome I won't take her back. read more

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I took my dog here for a grooming and the staff seemed super sweet with him, which was great because he always tends to display signs of anxiety when he's realizes I'm leaving him with a groomer. They gave me a little report card of how he behaved for each service and I think that helps settle any nerves that the dog owner may have. They initially told me that the grooming service would be $57 and at checkout it ended up being $87. I saw that I was charged for a nail grinding and they asked me if I wanted it and I said sure. I do wish that they would have disclosed that it was an extra $30 for that because I typically trim his nails anyway and I assumed it was part of the package that I already purchased. read more

DO NOT BUY FISH HERE. I just set up a betta sorority tank and bought 5 female bettas. One of which had "ich" and ended up killing all of my fish. After some reflection, I realized when I bought the 5 fish that one of the containers had a slight blue tint to it. I'm almost certain pet smart knew this fish was sick and was treating it but decided to sell it anyway. read more

Our dog gets his nails trimmed in their grooming salon and they always do a wonderful job and take great care of him. The staff is friendly and helpful! read more

I took my 3 month old Labrador there for a groom. And after we were about to pick him up. One of the lady there cutting nails was extremely rude and aggressive toward that one dog. To me, don't work there if you are going to say "Bad dog, I hate you," toward a scared tiny dog. I will never go back! read more

Cashier has a serious attitude problem. Sorry asking you a question puts you out so much. Maybe working with people isn't your thing.

If I could give zero stars I would. The cashiers are extremely rude and incompetent. They told me to get a slip leash for my dog. When I informed them that he was okay because he's being trained on his shock collar, they looked at me with disgust. My dog was perfectly fine on his collar. This place seriously needs more experienced workers or at least people who can be professional. read more

My husband and I were having a rough day and decided we wanted to try getting a beta fish. So we went there having no prior info to learn about what we need to do to keep a beta fish. The associates were rude and treated us like we were dumb. We tried to ask questions and they laughed at us when we said we only had a 2.5 gallon tank. Let's be clear. We went into this knowing NOTHING and needed help and we were not helped instead we left feeling worse and guilt about our decision to even come. read more

I have taken my dog to this location several times. I am always greeted politely and you can tell that the groomer that I was assigned to loves animals. She was very caring and I have now asked for her every time. Ask for Gracie every time you go! Side note TIP your groomers. They are in the service industry. Show your appreciation. read more

I walked into petsmart not expecting much. I became overwhelmed with all the options that I had. I was getting scared and about to leave the store when Sarah approached me. Her presence was calming, and she took me on what I believe was a spiritual journey in finding the perfect hamster that fit my needs. I never knew it was possible to have such a Quick connection with an employee as well as my hamster. I have never been this happy. Thank you Sarah. read more

PetSmart - Excitement - Pet Training Near Me - American Fork, Utah

This store has everything you need for pets. However it's in disrepair, staff is not friendly and it smells like old urine Yes they sell animals, yes there is a vet however this is the first petsmart I've ever been in that feels absolutely filthy. I've been in the Veterinary field for over 10 years and know well there are ways to keep a building with pets clean. This business needs some attention read more

If I could rate -0 I would. Over 100+ dead fish sitting in the tanks just rotting. They stink, and customer service is beyond horrendous. I wish you would open your eyes and realize what harm your shitty coworkers are doing to these animals, and fish. We also watched two cats get into a fight and shit themselves literally and the workers just claimed that they escaped out of there cages. They didn't clean the cages nor did they take care of the other cat. They stuck the cat back into the disaster cage from the fight and left. Unfucking real. This is the worst animal store I've ever been to. And you have the hands down worst costumer service I've ever seen. I will be calling corporate and reporting this incident. I don't even know what to say but wow. Beyond ridiculous. read more

Add getting to pet a kitten as something you need an appointment for now, unless you're willing to commit to adopting on the spot. How would I know if I want to adopt unless I can spend a few minutes with the animal?? Appointments are ruining spontaneity. The kind of spontaneity that would usually result in kids falling in love with an animal and parents caving in to take a pet home, along with toys, food, and other pet accessories. Pet-smart's appointment policy is dumb and they're missing out on sales and future business. Any business manager with half a brain should understand this. read more

I know that there are lots of people who wouldn't recommend this place. But they're a great place to get started with your pets. Not every associate is very knowledgeable in each section such as fish, dogs, reptiles, birds, etc. But every time I've gone, I go to the same girl and she knows all things fish. Everything she's told me is true and works. I would suggest doing your research before buying any sort of fish, but they can help in getting answers. For example, their tanks are always correctly labeled and they tell you how easy or hard each type of fish is to keep. It has the minimum tank size they need to thrive and their price. They also run good deals on tanks quite often. My tank has held up and I've never had a mishap with the heater or filter that it came with. It's a great way and place to start. But be prepared to become addicted. I do wish they had a larger selection on some grooming stuff though. Such as puppy perfume and whatnot. read more

My dog went in for a shampoo and got her paw stuck in the crate in the tub and they had to put her to sleep to remove it. They should know that little dogs have small paws and not use the crate or use one that the paws can't get stuck. I do not recommend this groomer for anyone. read more

Super friendly staff!! I placed a curbside order today and needed to pick it up earlier than they had it ready and they were extremely helpful!! Super nice person who answered the phone and the manager was great too! read more

I took my dog to be groomed at the American Fork Location. I wasn't happy because they always fail to remove his dew claws & extract his anal glands. After I paid they informed me that I'll have to go to a vet to have it done. This is AFTER I paid. I got an email asking for a review a few days later. I communicated my frustration that they never do all the survives you pay for. They finally ended up reimbursing me for what they didn't do and then I got a phone call from a manager. She was really rude and told me that they refuse to trim my dog ever again because he behaved so badly. However When I picked him up the girl who cut his hair said nothing about him behaving badly. In fact I asked her how it went and how he was doing and she said "great". I have taken him to PetSmart a total of 4 times and NEVER have they ever said he was bad. They always tell me he does really well. I have since taken him to another groomer and she said he is such a sweet dog and so good for her. PetSmart doesn't like bad reviews of course and they'll refuse service & lie if you speak up and tell them you aren't happy with their crappy service. read more

For what is essentially the babysauras equivalent for pets, this shop could do better in terms of service The product exists yes in all shapes and sizes as do pets from fishes to guinea pigs to occasional dog and cat adoption events. While the potential exists this store could do better to convert the potential that has been handed to them in form a integrated all in one roof store for animals The potential: Products Store space Brand presence In house Banfield pet hospital grooming exotic pet choices From the above you would see that they seem to have most bases covered but then comes the problems The Problem: Poor service No new product segments or innovation seen like store could start introducing salt water category for fishes considering that petsmart is a corporate one would naturally assume the presence of a R&D section but if one does exist then i am sorry to say that i dont see it translating to anything tangible in store It sometimes seems almost like a chore going to this or any petsmart because it does get boring seeing same products and store layout etc visit after visit. Anyway they do have great potential as i have mentioned above and i hope they start innovating much like amazon which also though online sells products from other sellers and did not start out with a product on its own but through sheer innovation, it has risen to where its today. read more

The salon has an amazing team members. They spend time with each dog before taking them into the salon and talk to the pet parent to make sure they know exactly what will happen during the appointment. Thanks American Fork PetSmart for making us feel welcomed and comfortable! read more

This pet store is what it is, a place to buy pet stuff. Nothing special by any means, it's a big box store. I buy my dogs and cat Blue Buffalo food here because I spend too much money on their food. FOUND A NEW PLACE TO GET IT FOR MUCH CHEAPER!!! When we got our first dog we did puppy training lessons here and it was great for all I know. The instructor was super nice. It has a lot of stuff. Negatives are that the majority of the staff doesn't really know what's going on and doesn't really try to help you unless you go hunt one down. They only ever have one check out line open. You can't get their "sales" without the dumb pet perks card but those "sales" are crap. In general everything is over priced. You don't even get points by having the card, just their BS "sales" read more

In reference to The Grooming Salon! I would absolutely not recommend this place, most horrible experience I've had in customer service, ever. These people shouldn't have anything at all to do with any type of animals, not even goldfish. There was pee on the floor when we walked in and the girls had no clue how to handle a dog. read more

The overall grooming was a good experience. But I had my hands full and my newborn with me, so I had asked for help to take my dog out to the car. They were suuuuper bothered that I asked for help. The "manager" took him out with me and would barely talk to me because she was so put out by me asking for help. My dog actually ended up peeing on her leg. Haha! I apologized multiple times and she was so livid that I thought, "Well, why do you work at a pet store?" The groomer who groomed my dog, Hanna, was excellent and I highly recommend. Just don't bother asking any other employee for help, including the manager (surprising). read more

I made an appointment online a few days in advance. I selected what I thought was a grooming appointment. Turns out a "furminator" does not entail grooming; it's just an extremely expensive bath and brush. The frustrating part is they were unwilling to work with me. Taking my dog to Petsmart is not an easy task. He's a big dog. This is the second time I've had a bad experience with them. Needless to say, I will be working with a mobile grooming service from here on out. About 10% more expensive, but worth not having to deal with Petsmart again. So frustrating! read more

I've gone to this PetSmart location twice in the last two weeks and the staff is SO incredibly rude and unfriendly. Both time! I'm not sure why but last Saturday was THE LAST TIME I will go back. The cashier yells your total at you, I got yelled at for not standing behind the green line at the fish, which I understand but I literally had no idea it was there. There is no professionalism or decency. I dealt with 3 different staff members and was treated with such disrespect that I paid for the one item I needed and vowed to never go back. I'll just order on Amazon from now on. I thought this store was supposed to be fun? Not make you feel like crying.... read more

Savanah, Barbie and Emily were amazing. They let us stay a little late to adopt a cat. Made my daughters day! Thank you for being amazing and caring!! read more

One of the most overrated grooming sessions ever. I have a miniature cocker spaniel that weighs 19 lbs and I paid $80 for a groom. This included "furminator" session which is something they use to help the dog not shed. I dropped her off at 8 am and was told it would be 3-4 hours. 5 hours later , I called. They said another half hour. 6 hours later - still no call. I showed up and she was done. They also told me they would put pretty bows in her hair, and none of that was done either. Will not go back. read more

I have only bought cat food here but I have come to this location at least five times. They always have the type of food I'm looking for. My kids like to look at the mice and hamsters and birds. My youngest is scared of dogs so I usually have to carry her since you can bring dogs in with you. read more

The groomers there need a common sense lesson in customer service. I was 15 minutes EARLY to my appointment with my 2 dogs, but forgot their papers. When I said I needed to run home to get them, I was made to feel like they were doing me a favor & the third degree about how long it would take. Ummm.... again, I had time, but was so put off by the bad attitude I did not return. read more

I went in to purchase some hamster food but they were out of it. Rather than send me away empty handed Heather insisted that they could have some transferred overnight from the Orem store (rather than have me drive down there) I thanked her and gave her my name and number. She called this morning and told me they had a bag of food with my name on it that I could pick up any time today. That is the kind of customer service that will keep me coming back to that store. She went above and beyond. read more

The groomer gave my dog pink eye and clipper burn! I do not recommend taking your dog here. While I have, on rare occasion, gotten a good groomer, usually they do NOT do a good job. They usually err on the side of just shaving off all of their fur and they do not practice good cleanliness between dog groomings, spreading cooties between dogs. They let their clippers get really hot to the point of burning. My dog acts fearful after being groomed and even scoots her rear end on the carpet after visiting (which she never did before.) It's expensive as well ($50-$75+), considering they are just shaving your dog, and whether they actually bathe them is questionable. read more

I am disappointed in their customer service. We have spent thousands of dollars here on items for our dog, cat, and 20 gallon freshwater aquarium. For Christmas my 7 year old daughter wanted gift cards to PetSmart. With that money she bought 2 new fish and some maintenance supplies for the tank. We have had healthy fish in the tank for a year with no problems. We clean it regularly and take great care of our animals. Unfortunately one of the new fish purchased had "ich" and infected all of the fish in the tank. One by one they all died (with the exception of 1 fish). I brought the receipt into the store with me within the 14 days and told one of the employees what had happened. After she called for someone else to help me and me explaining what had happened, he brought me to the fish care aisle and told me to add a stress coat to the tank. When I told him I had done that he said he didn't think he could help because I hadn't brought in the dead fish. My 7 year old son replied to the employee, "How do we bring in our fish that got flushed in the toilet?" The employee then said, "Without proof that your fish are dead we don't actually know they aren't in your tank swimming around." Not only was this a horrible thing to say in front of my children who loved these little fish, but to accuse me of being dishonest in such a callous way was awful. I asked him to please check with the manager. He went into the back and came out telling me that without the dead fish they couldn't do anything. I am sick about how much money I have spent there and to have them act in a way where the customer didn't matter at all will make me never shop there again. read more

PetSmart - Our fish tank before all of the fish died. - Pet Training Near Me - American Fork, Utah

I would not recommend going to any PetSmart or Petcos if you are going to ask questions they'll just want to talk you into paying more money for crap you don't even need for the animal you are going to buy. Sure the staff is nice but that doesn't mean they know how to take care of the animal you want. I would recommend doing your own research before getting your animal and DO NOT listen to the staff unless your one hundred percent sure that they know what they are talking about. I'm not saying don't go I'm just saying don't believe everything the staff is going to tell you. read more

Excellent in every aspect. From products, service, training and grooming = EXCELLENCE!!! I've ever found anywhere else any better.

The other day I was at this store to get live food for my Red Bearded Dragon. There was no help around the live crickets. I helped myself as I have done before. Suddenly, Associate "Sarah" came charging after me, "Sir, you can't do that...you can't do that...STOP." I actually had my 20 crickets and gave her the bag telling her no one was around and I needed help. Now, I was most likely in the wrong here, but there were no signs telling me I could not catch these rascals and bag them myself. I tried to explain this to her and she was yelling at me that I should have gone to the front for help. Again, I saw no prohibition or direction at the cricket cage. The point is, Sarah was loud, confrontational, accusatory, mean and disrespectful. She roughly handled the bag putting a rubber band on it. I asked her calmly to put the designated number of crickets on the bag. When I went to the cashier I was surprised Sarah wrote "50" when I in fact had no more than 20. I was so upset at her aggressive demeaner I paid and left. I am an elderly man who was treated with such dishonor and disrespect from this kid employee that it left me with much anguish and despair. I will not be going back. read more

I called the store asking about a specific urine odor remover and the employee that answered the phone was so incredibly helpful! He made an effort to answer my question and also gave me additional information on other products and let me know when he was working so that when I came in I could find him. I cannot remember his name, but I was so pleased with the customer service I received. read more

Went to Petsmart to pick up dogfood. Poor customer service. No engagement. No one seemed to want to help.

I love Petsmart, it is the store I dreamed of opening as a child! It has everything. I went in a few months ago looking for something to help my dogs stop barking, the associate at the AF location showed me the help aids and then showed me an e-collar or training collar and told me how her German Shepard is a service dog she trained for herself and she had fantastic results using the training collar. I decided to buy training collars and they are by far the best training tools I have ever used and I have been training dogs for many years. Training my dogs with this device has been life changing! I no longer have a barking problem and my neighbors love us again! Thank you Petsmart for hiring fabulous associates! read more

WOW!!!! I have never been as impressed with a grooming salon as I am with this salon. I have a Great Pyrenees puppy with severe anxiety who was in need of having her nails and fur trimmed. After our last salon experience (I won't name the salon), I was terrified to take her anywhere. One of my neighbors suggested the American Fork Petsmart Salon. All of the girls there were SO gentle, patient, and precise with my sweet pup. They went above and beyond what I asked them to do. One of the girls let me know they noticed some blood in her ear (Thankfully it turned out to be nothing) but they made sure to tell me so I could have it checked out. I will never be taking my pup anywhere else but here. These girls are so knowledgeable and sweet. You can tell they are all doing what they love. Unlike the people at my past salon, I can tell they actually enjoy what they are doing. Thank you SO MUCH for changing my grooming experience girls! You are worth every minute of my hour drive. Thank you all for being so amazing!!! Keep up the amazing work! read more