ANDERMAN ANIMAL CLINIC - Gonzales LA UNPROFESSIONAL & THREATENED ME!!! I took my 13 yo POM for euthanasia in November 2025 and they left us in the room for 30 min unsupervised after giving him the first shot. They had told us they would be back in 10 min to give the final injection. My dog wound up having a heart attack due to their negligence as they waited too long! He was thrashing and screaming at the top of his lungs!! My BFF (who had her mother's dog put to sleep ~ 1 month before (smooth) & my son were with us and they ran out the door yelling to find help. After 5+ min (about 15+ by the time they got his final shot administered), they wound up giving him additional shots (yes multiple - at least 2 more) to finally put him down, but not before standing in my face and repetitively & continuously asking me if "I wanted them to help me," as I cried hysterically trying to calm my baby! "Of course," I replied, "that's why I'm here in the first place," as we all tried to calm my dog! Over the next week plus, I received a call from his actual vet there (West), who was sencere, apologetic and talked for almost an hour, heard me out and explained what had happened and told me we would work through this together; to call her anytime I was upset in the future, as I had to go to the doctor for myself after all that. I also received a sympathy card from the entire staff. I was in a VERY Bad Way for over a month and still have issues, but needed let it all go. FF to today 5/20/26 (6 mo) - to my absolute shock, I contacted then to take my son's dog in & made an appointment. The receptionist booked me right away and we hopped in the car. Once almost there, I received a call from Dr. Anderman herself and the conversation goes pretty much as follows: Me: Yes, this is Melissa (while driving and supporting a dog with a hurt leg). Anderman: We won't be able to see you as we're severing the relationship between us. "IF YOU DRIVE UP ON THIS PROPERTY, I WILL CALL THE POLICE AND HAVE YOU ARRESTED!" M: Are you serious? A: Yes, you yelled at and threatened my staff. (Which I did in NO terms do!!) M: Wait a minute, I need to pull over! Y'all left us in the room and my dog had a heart attack and no one could be found. I cant believe this; my son's dog is hurting and you just threatened me while I'm driving! A: I didn't threaten you. We are ending our relationship and if you show up you will be arrested!! M: You didn't think to let me know this back then? No problem, I'll find another vet! Glad to know they think a 60 yo, disabled woman is such a threat. BTW, my son's dog is okay now. Thanks for reading & proceed with caution!! Shame on Anderman!!! M read more

We have been bringing our dogs to PetSmart Grooming for about 8 years. We always ask for Sarah - she's the best!! My dogs, Lily & Maxie love her and she always does a fabulous job. Thank you Sarah!!! read more

The Grooming Dept. is terrific! My 2 dachshunds have been groomed by Sarah for the past few years. One of my dogs is long haired. Sarah always asks me what length to cut his hair. She now knows what we want but asks any way! She does a great job, radiates her love for her job and my "boys" get so excited when they see her! I recommend Sarah and her co-workers to you and your fur babies!!!! read more

I talked to groomers SEVERAL times saying I want him looking like he does now, only trim his private parts. He had alittle matting on his chin. In their opinion, this meant trim his face to make him unrecognizable. I am disgusted and will not be back. read more

We talked with the groomer giving her detailed instructions which areas to trim and not trim. We also left a picture of the breed for her to use. She obviously ignored our verbal requests and didn't use the picture as a guide because when we picked up our little dog, she looked nothing like the breed photo. She shaved areas on her face and cut other areas too short. No thanks to her incompetence, our family Christmas photo has now been cancelled. My advice (warning) to anyone considering taking their pet to be groomed at Petsmart is DON'T DO IT!!! They will groom your pet how they want and not how you asked them to do it. HORRIBLE EXPERIENCE!!! read more

Friendly service, they have a good selection of pet supply's, toys, food and beds for your pet. They also have birds, fish, hamster's, turtles and snakes. read more

The prices are ridiculous. Never again. We were running low on food so I made a mistake and went there. I paid 20.00 over Amazon and 18.00 over Neighborhood Pet Market. Ridiculous. I will never go back there! read more

This location must have a manager that knows what they are doing regarding care of animals. Their reptile exhibits are always clean and have the correct temperature and humidity levels. That is rarely seen in any pet store. (Although, I don't recommend buying animals from big pet stores. Find a breeder or rescue shelter) The rest of this location is clean, animals appear to be well taken care of and they have the BEST staff. I am somewhat of a regular and they always remember me and ask after my animals. I know they are a huge chain store, but this one is special! read more

I took my dog to the groomers for a bath and a clip, and unfortunately, his paw was cut in the process, causing him to bleed. I had to take him to the vet for treatment. I was advised to return this month for a full grooming session. When I called to schedule the appointment, I was initially told they couldn't accommodate me. However, the store manager assured me that I could bring my dog in for the grooming. I am frustrated and confused because of the conflicting information I have received. read more

This PetSmart is an unprofessional establishment. Since I'm in college, I called this location to search for an emotional support animal. I was hoping to get a kitten so I called asking if there were any available for adoption. over the phone they told me that there were some available I proceeded to ask then the age restriction to adopt they gave me a false answer and told me to come on in to visit the kittens. I paid $20 for 20 min ride to this Petsmart just to be told that I had to be 21 to adopt, I am upset because I wasted money and got my hopes up when I tried avoiding this by calling. Very unprofessional and there's a lot of miscommunication in this store. read more

As my husband stated in the review below. This location is horrible. I took my dog in to get groom note we were in town visiting for the holiday. I've taken my dog to PetSmart plenty of times in dallas. I'd figure this location would do the same kind of grooming. My dog looks like SHIT! It took me three times to take in that this my dog. I've added a before and after of my dog. It's going to take my dog 6-8 weeks for his hair to grow back. I do not think I should have even paid $62 for this shitty ass service! I will no longer recommend PetSmart to anyone! read more

PetSmart - Pet Training Near Me - Baton Rouge, Louisiana

Probably the worst location we've been to. We will be filing a formal complaint against this location. They completely butchered our dog and shaved him completely when all we asked for was a wash and trim. Our dog doesn't even look like himself anymore. F*cking horrible. If you don't like your job, don't take it out on the animals your supposed to take care of. read more

Marvelous store. Very caring staff. The managers take pride in making sure the store is clean, neat, and organized. Adoptions on the weekend are so enjoyable! read more

PetSmart - This is my Labrador, Rambler, at Petsmart's Howl - o- ween event! He loves going into Petsmart stores! - Pet Training Near Me - Baton Rouge, Louisiana

I just got back from there. They was supposed to get my dog groomed.. He has mats because his hair is curly. When I got there they acted like if they groomed him they would hurt him. (because of the mats) But they have done it before! I think they're just LAZY!! read more

As the owner of two Standard poodles what a joy it was to discover Lindsey in the grooming salon at this Pet Smart. She has years of experience grooming Standards and it shows in her work! She is wonderful! read more

I bring my Bichon, Ayden here once a wk. the staff is very courteous, friendly and caring. Not once have I ever called and Ayden has not been able to be seen and attended to! This is truly my PetSmart of choice and I live near Siegen Lane. read more

This is our go-to Baton Rouge pet store. The employees are always extremely helpful, and although they don't have a lot of everything, they do have a wide selection and interesting sales! read more

I brought my dog here for a scheduled appointment. When I made it there after being 7 minutes late, the groomer would not take my pet and told me I had to leave or reschedule. The customer service is awful at this location. read more

The staff is friendly and the dog trainer is pretty good. I find her a bit scatter brained which can be annoying when she sometimes randomly changes the training schedule or spends your training time telling a story in a rather long way. But she is very flexible and is totally willing to work with your schedule. She is super nice and accommodating and really knows dogs. The other staff are really helpful as well and there is a good selection. The staff I've dealt with have been really knowledgeable, able to answer questions and willing to assist you. I go here all the time. read more

I wish I could give this less than one star, because that's more deserving. Today I went in for a Guinea pig for my students that is being covered by a grant. On my way to the small pets and supply section, I couldn't help but notice all of the dead beta fish. I stopped counting at 5. The ones that weren't already dead were close. Most had shrunk in size and lost their vibrant colors. I was completely appalled at the lack of care for these fish, that it made me second guess getting the Guinea pig from here, which they had none of anyways, thankfully. Then I saw another shelf of beta fish and the same scene as before; all but one was either dead or on the brink of death. Based on how filthy the building appeared and floors inside, I should have known. I would NEVER come back here or buy anything from this location. Truth be told, I am writing this only because MANAGEMENT AND EMPLOYEES SHOULD BE HELD RESPONSIBLE. Don't laugh when a customer photographs the dead fish either. You should have fed them!!!! This location clearly cares nothing about their animals. I left infuriated because workers stood around talking and visiting while clearly work needs to be done. If I were the manager or district manager, I would be ashamed. Care for the animals better, please! read more

PetSmart - Too many dead beta fish to count. The living ones had lost their color and shrunken in size. Clearly not fed or cared for properly. - Pet Training Near Me - Baton Rouge, Louisiana

This location of PetSmart never seems to have what I go in looking for. A cat that I am taking care of had surgery and I needed to find a small cone collar. I could not find anyone on the floor to ask, so i asked the girl at the counter. She looked at the petite cat i had and said that she was pretty sure they only had stuff for animals about three times his size. So small animals having surgery are out of luck. My friend walked into another pet supplies store and immediately found about 5 cone collars that would work, bought it, and brought it to me. Another time, I was looking for a flea deterrent, and they didn't have the right dosage. However, I went last week and I did have my first great experience. After a very long day, I needed a dewormer for a cat in my care. Apparently this location only carries one of the products advertised on the website, and they were all out. I must have looked quite annoyed as it had been a very long day, and an employee in another section came and told me he was sure he could find it in the office. He went in and found what I needed and was quite friendly. Thankfully, I had that good experience. I'll keep trying the store because it's convenient, but if this location doesn't get its act together, i'll just have to try somewhere else. read more

Go to Puppy Training here with Kathleen - she is knowledgeable, thorough and patient. You will follow a good plan and practice schedule and make progress. This Pet Smart location is well managed and employees have always shared helpful pet information and product recommendations for our houseful of pets. Grooming too! The store atmosphere and convenient location appreciated. read more

Great location, Clean store. Brand new fish system looks terrific. Employees are very helpful.

Stopped by for cat food and supplies to start my new freshwater planted aquarium. We found everything in stock and the store was clean. The only minor complaint I have with PetSmart and it seems to be all stores we have visited is that they keep items in their tanks that they no longer sell. I specifically saw something I wanted but they no longer carried it in the store which was unfortunate. The associate mentioned that those items had been in the case for several years and they just never change them out. If you want to sell more items, demonstrate them, and what a better way than putting them in your own tanks to show customers how they look in a tank rather than sitting on a shelf. read more

Fantastic grooming here. My Pomeranian looks better than any boutique grooming business has ever done. The people there are very friendly and also give you tips on your dog's hair care. read more

OMG the grooming salon here is fantastic! !! I'm so in love with my 80 pound doggie sons groomers I tipped each of them $5 just because how much they cared for my buddy boy do NOT go to the one on mall dr unless you don't care about your pet that much. Hell I drive 10 miles one way and wait for buddy in the parking lot because they are so amazing here and I have to always take the last appt of the day since my dog absolutely HATES other animals :( petsmart has always handled that very well and professional but the groomers at this petsmart definitely outdid themselfs and my buddy boy will definitely be the most clean smelling doggie in baton rouge from now that's for sure read more