Accompanied the lovely Spensyr for a 1 on 1 puppy training lesson. Fun was had. Lessons were learned. Treats were given. Both we and the puppy left happy. The store was clean and the staff was friendly. read more

PetSmart - Pet Training Near Me - BOYNTON BEACH, Florida

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PetSmart proves that big-box pet stores don't have to feel impersonal. This location is consistently clean, well stocked, and thoughtfully organized -- which matters when you're navigating aisles with a mental checklist (and possibly a very opinionated pet at home). The staff stands out here. Employees are approachable, knowledgeable, and genuinely engaged rather than just pointing you toward an aisle number. Whether it's helping compare food options, locating a hard-to-find item, or offering practical pet care advice, service feels attentive without being pushy. Selection is excellent, especially for specialty diets, treats, and enrichment toys. Checkout moves efficiently, and the overall experience is stress-free -- something every pet owner appreciates when supplies run low at the worst possible moment. Reliable, convenient, and consistently solid. Exactly why this PetSmart stays in my regular rotation. read more

I recently last week went in to this location for the first time because I needed to specifically get prescription food for my kitten & only this location carries the prescription food. I was immediately helped by Sam aka Samantha the manager who was very helpful in showing me where the foods are and other things I needed to find. I usually have been ordering many products from the app online and door dasher or roadie hasn't always been reliable & today Samantha dropped off the products I needed on her time off which was so above & beyond. I had spoken to Sam the day before & was so impressed that she offered like the other manager in the Lyons location to make a special delivery. If you live closer to the Congress store and or you need prescription foods then you are in good hands with the staff here and Samantha managing the staff. read more

After a frustrating experience elsewhere, I brought my miniature schnauzer Apollo here and couldn't be happier with the results. Sydney took the time to listen to exactly what I wanted and did an outstanding job. Apollo received compliments everywhere we went afterward. His beard was beautifully layered and blended, his eyebrows were shaped perfectly, and he still looked like a schnauzer rather than having a generic haircut. The cut was clean, balanced, and professional. Most importantly, Sydney treated Apollo with care, patience, and genuine kindness. He may not love getting a haircut, but he certainly loved all the attention he received afterward and seemed much more comfortable in the Florida heat. If you have a schnauzer, Sydney is the groomer you want. She understands the breed, pays attention to the details, and takes pride in her work. Apollo has found his new groomer, and we'll definitely be back. read more

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Idk why this store has such a bad review, been coming here for 4 years and it's still great. Clean, they welcome you upon entering. And are always on top on making the line short. I always look at the kitties who need a home... the rescue adoption company was there today and they had a cat put front. So cute... makes you feel guilty... but they need help. We got ours from Petco, so it's understandable that these companies need money for food and other items. Love this store. Much better than the one in west boynton read more

my dog is on express for over a year,it is noted in his profile at petsmart called to make an appointment for express service 2pm when i showed up they refused to treat my dog because they fouled up and didn't mark him as express when i called wasted several hours due to their foulup now i have to go again,tomorrow at 8am harry's dad in boynton beach read more

My groomers that I usually take my dog to went out of business. They always did an outstanding job on Stormy, so I was heartbroken to see them go. I decided to give Pet Smart a try. I registered the appt on line which wasn't difficult. The estimate for grooming was $72. 00. Stormy's appt. was for 1:00. The groomer asked, in great detail, exactly what I wanted. I showed her a photo of his last cut that I wanted her to replicate. I also showed her a photo of what I did NOT want- his mustache totally shaved off. She took photos of them on her phone. She told me it would take 3 or maybe 4 hours. I was shocked! Usually his grooming took an hour and 1/2 or two hours the most. After three hours, I called Pet Smart and was told he'd be ready in 15 minutes. When I arrived, five minutes later, I was shocked to be presented with a bill for $102.00!! I was charged extra $ because he was "difficult to work with". In five years of having him groomed, NO ONE had ever said that! Everyone said he's a sweet boy. I do know his front paws are tender in certain spots. Then, there was an extra fee for "scissoring". Finally, a $10. LATE charge! What the ****!?! The manager was called and he late fee was erased as it was a mistake. I told her it was a horrific haircut- the worst ever!! She told me the groomer had already left for the day, but she would have Isabella call me first thing to rectify the situation. Well, it's already late in the afternoon, and there has been no call from Pet Smart. That infuriates me even more! Do I want that groomer to "touch him up"? Absolutely not!! Honestly, I could have done a better job and I have zero experience. I will NEVER return nor will I recommend them to anyone!!! read more

PetSmart - Check out his legs and face. They're a horrible mess! THere are uneven hairs everywhere! - Pet Training Near Me - BOYNTON BEACH, Florida

It seems this location doesn't follow the same return policy as other PetSmart stores. Last month, I tried to exchange an unopened, unexpired bag of dog food for the correct one (same brand, just for a different age). I was told they don't accept returns or exchanges without a receipt, and the cashier wouldn't even check my account. Then, on October 28th, I went back to buy a costume for my dog. The cashier informed me the receipt printer was down and said she'd email the receipt. By October 30th, when I returned to exchange the costume (we found a better one), I couldn't find the receipt in my email--it was never sent. This time, a male cashier was able to pull up my purchase using my phone number! So, it turns out they can look up purchases. Clearly, the previous cashier needs either retraining or a refresher on customer service. read more

Bianca provided exceptional customer service during a recent issue we had with one of our fish. She didn't just help, she went above and beyond to make sure everything was handled better than we could have hoped for. Her kindness and professionalism made all the difference. PetSmart is lucky to have her! read more

I just love this location and I just wanted to give an updated review since my pup has been to the groomers several times here! S/N: I'm keeping the contents of my old review and it still holds true to today! Poppy is still getting used to the groomers and Poppy has always looked amazing after seeing Jessica M. and Brittany K. They are so good with her. Not only that, the other times I've gotten her groomed, the others would forget to put the bow or bandana on (which is included). However, these two specific groomers I've noticed do it without me asking! I love that! We appreciate them making Poppy feel, look, and smell good! Not only that, I love that the prices for the groomers is not bad at all. It's very reasonable in my opinion and they tend to have a lot of specials. Don't forget to sign up for their rewards program and check your emails! Overall, I love this location. I highly recommend it! They always are so nice and helpful. I've never had any issues coming here! Keep doing what you guys are doing! read more

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Brought my dog in a few weeks ago for a nail trim-There was a special for 7$- The tech takes my dog within 3 minutes he comes back out saying he couldn't trim my dogs nails because the vein was too close to be trimmed-Not sure it was exactly that but, something to that effect - Just brought my dog to the tech at my vet's-He said they have no idea of what their doing-He trimmed by dog's nails without an issue. Bottom line Pet Smart I will never go back. read more

I have a 5 year old Pomeranian. I keep her in a Teddy Bear cut. My former groomer was cutting her in a Lion Mane which was overpowering for Gracie. I came to Petsmart on June 11th after booking on line. I was fortunate to have Ashley as the groomer. She was so attentive and listen to all my concerns. She identified Gracie needed a special Express treatment as Gracie has a heart murmur. When I picked up Gracie, I was so excited because she looked perfect. I am thankful that Ashely is now our permanent groomer. read more

PetSmart - Gracie in her Teddy Bear cut. Thank you Ashley. - Pet Training Near Me - BOYNTON BEACH, Florida

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The manager is a stand up guy. Service is great and knowledgeable. The animals are well cared for and I've never had a problem at this location. read more

People over booked appointment and bad customers services! They make you wait over an hours but not correcting there problem if they put down wrong hour... read more

I bought a harness for my dog and it did not fit so I came back and tried to return/exchange it, unfortunately I lost the receipt and the manager gave me a really hard time returning it. At one point the manager implied I stole the leash which I responded to pull up the cameras and look (she refused).When I bought the leash originally they didn't ask for my number so I didn't have the purchase on file (through phone number). The manager said there was nothing she can do and that it is impossible that I wasn't asked for my number upon checkout ? Very rude and she was also rude to her staff in front of us. Very unprofessional and I'm not really sure why they would hire someone who acts like this around the store. read more

We always come here for all of poppy's puppy needs. We come to give her groomings and we DEFINITELY recommend Jessica and Brittany for the groomings, they take such good care of her each visit, updates us on how poppy is during her grooming, and we know poppy can be difficult when her face is being touched and we can see that they give extra love and care during that process. We love them! So always look for Jessica or Brittany, they're the best! read more

PetSmart - Pet Training Near Me - BOYNTON BEACH, Florida

Brittany's by far hands down on the best groomers that I've had although all the groomers are great but she stands out above Thank you Petsmart Boynton Beach read more

PetSmart - Beautiful new cut - Pet Training Near Me - BOYNTON BEACH, Florida

THIS REVIEW IS FOR THE CAT ADOPTION CENTER only!!! The store itself is wonderful...they have a great selection of everything! But the adoption center needs to re-think their mission. I walked in today...wanted to pick up a cat and hold it. First they make me fill out a fairly long application...(just to hold the cat).. And after I completed the application, they told me if I don't have a pet at home I would HAVE TO ADOPT TWO (2) CATS. regardless of their age! NOW THIS IS PRETTY SILLY! How dare you not let me adopt a 3 month old kitten without having to adopt 2 of them? How many cats are you NOT adopting out because of your policy? I do understand cats bond and older cats may have issue but young kittens?...can't be separated to go to good homes? This is ludicrous! I mean there must have been 6,7,8 volunteers there which is terrific...Good hearts!!! But your policy of having to adopt 2 CATS MINIMUM is dumbfounded and defeats the purpose! read more

Bought my dog food twice in a row from this location and there are maggots in the food. Canidae is the brand. Never buying food again from PetSmart. Never had this problem with Amazon. I brought it up to a employee and was told it must be from the warehouse. I'm not feeding my puppy maggots. Beware!!! read more

PetSmart - Maggots in the food and moths - Pet Training Near Me - BOYNTON BEACH, Florida

I recommend Kasey from the grooming salon, as she is professional & made my pet comfortable during his visit. My lab at first was afraid to enter the door upon arrival but with Kasey and her coworker greeting my pup in such a friendly manner, he immediately felt more at ease for his visit. The results were astonishing upon pick up. 10/10 service! read more

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Taylor the Trainer at the Boynton Beach petsmart is amazing! she helped train my crazy puppy to be calmer. We started out with the puppy class and then did private training. We will be starting intermediate classes soon with her and we can't be more excited! Our Cosmo loves Taylor and so do we! I call her the dog whisperer! read more

Thank you so much for your excellent and exceptional customer service experience. I called this store and Jeremy took the time to answer one question, amid his busy store. I asked if they had RX OM dog food, Jeremy was more than happy and advised that their stores did not really carry RX foods of any kind, but to try Petsmart, as he knew that they in fact carry it. I called Petsmart, and guess what? They DID have the RX OM! Thank you so much once again Jeremy! read more

Taylor has helped me so much with my puppy that we brought our older dog to her too and she's the best!! Common sense training that is easy to apply in the day to day. I've learned so much about our dogs and we've used other trainers without these kinds of results. Taylor is awesome and she practices what she preaches with her amazing dog Rowdy, training is definitely a life passion of hers and it shows! 10/10 read more

PetSmart - Pet Training Near Me - BOYNTON BEACH, Florida

This Petsmart is disgusting the groomers are obnoxious and rude they wasted all my time coming there and refused to give my dog a bath because she had diarrhea she was nervous last time they could have called intelligence the place was dirty and disgusting I would never go there and if you do don't use this Jessica she's obnoxious and rude read more

If you love your pet avoid this store and especially their vet and groomers at all cost! these people have no clue what they are doing and their vets are Cracker Jack vets. The left hand doesn't know what the right hand is doing, they are a circus of clowns! The grooming salon is FILTHY! Run don't walk from any and everything about this store. If there was a zero star option that is what they would get. read more

The animal care is incredibly poor. To the employees, if you are reading this and care about your animals, please consider making changes to these areas: *Your birds do not have perching that is the correct size for their feet. The budgies and finches had such large perches that their feet were already becoming deformed, and they were choosing to perch either on the small metal hardware pieces of the cage or flat-footed on fabric hides and on the ground (they are ground feeders and are typically only on the ground to eat, not rest). This causes them permanent physical deformities. Please fix this before you give them all bumblefoot and other lifelong conditions that will not only cause the animals pain, but cost your customers lots of money in the long run. *The aquarium setup for your turtle is very sad. He should have more in his enclosure than one cheap hide. There is literally nothing in his habitat to keep him mentally stimulated. How would you like living like he is? *I understand you may view the feeder fish as just food, but they are sentient. They feel pain. Having absolutely nothing in the aquarium to enrich them, on top of there constantly being dead fish floating around, is probably one of the most horrendous things I've seen in the establishment. Truly heartbreaking. *Pretty much every enclosure should be looked at in terms of the substrate, toys, and hides that are being provided. Not everything is meant for every species. Wood that is safe for one animal can be toxic to others, fabric hides are not safe for birds, etc. Please, if you actually care about your animals, do not immediately be offended and defensive, and instead, research proper enrichment, enclosure setups, and their overall husbandry. Because what I see each time I come into this location does not reflect a staff that cares about their animals. read more

Dog Trainer Araceli was finishing a customer at register 2 when I walked up. Afew Seconds later she said " I'm not open and you'll have to go wait till I'm done and she walked off. WOW! Unprofessional customer service!!! So I went to Emily's over crowded line and waited. This so called dog trainer just walked around doing absolutely nothing while poor Emily watched! I am a regular weekly customer, a client of Banfield, where I get exceptional service and I'm in need of puppy training for my two Yorkies. After witnessing this employees behavior I will not be getting it from her. Please counsel immediately before you lose any more Potential Business. Thank you, Mrs. Kimberly Leo read more

I began puppy classes with Taylor at this location when my lab was just a few months old. My dog is very smart, but very strong willed and Taylor has helped me with her highly excitable behavior. We have had so much fun in Taylor's classes that we have continued the curriculum from beginner/puppy and are now attending her brain games classes. Piper my pup is now a year and a half and gets excited on Saturday mornings when I ask if she is ready to go to school! She has been able to learn good behaviors & fun little tricks along the way. Taylor is very patient with the dog and with me when one or both of us are just not quite getting something. Taylor is also very accommodating. She allows you to attend classes on off days if you have a schedule conflict, such as vacation or work and she will help choose appropriate items for your pet, such as harnesses, leashes, training treats, etc. Taylor is someone who is meant to work with animals, she really knows her stuff when it comes to creating positive behaviors & happy dogs. read more

We just finished the puppy training classed with Areli. We enjoyed the class a great deal, and our dog learned a lot. Our puppy, Xena, loved Areli, and just wanted to please her. We have signed up for the intermediate class, and will probably take the advanced one as well. read more

Omg..My family and I bought the 3 oz cans of Blue Buffalo Wilderness (flatland feast)..Upon opening the first can of the day..the food appeared unusually oily and informed..My family and I threw can number one away..The second can appeared unusually oily and not formed..The third can looked diseased...and my poor cat had diarrhea all night..Upon letting the store know of the tainted lot of food..they were rude and nasty and asked for proof...My family and I opened the third can..same visual sight.mand we placed the can and the food in separate zipelock bags to be dropped at the store tommorow as they needed "proof"...The store is not accountable for their products and is a must skip for ALL pet lovers. read more

Brought dog to that #%=+ damn groomers WITHOUT warning or permission the girl used "conditioning shampoo" Watch out for the bate and switch folks THEN had the audacity to charge for 30 minutes of brushing !!! When that shouldn't have been necessary being i got my dog shaved !!!! WATCH OUT FOR THE CROOKS IN THIS PLACE !!! And a $25 nail grind, THAT I DIDN'T ASK FOR THANKS FOR NOTHING CARLEY !!!!!! Crook read more

I had an experience here at pet smart! Maddie the lovely groomer was a pleasure to meet. This company adheres to social distancing guidelines. If you want a great pet to adopt, go to pet smart! read more

We have been seeing Taylor the dog trainer for over a year for different group classes. Our dog, Lola, is a bit of a handful but Taylor is so patient with her. She has taught us really valuable information about how to deal with Lola's crazy behaviors! Taylor is always available after class to talk about any issues we're having and always willing to help whenever we need it! read more

Had a great experience getting my pup groomed here. The staff was very friendly and did a great job.

Please be extra cautious with the expiration date on items they have. I never check expiration date on dog food until now. I purchased a-24-lbs simply nourish dog food. Bag was very dirty. As I opened above the ziploc line, dirt were everywhere along with BUGS. Turned out bag was expired. Came back the next day, spoke with the manager, wait for 20 minutes. Manager came back with 2 of 5-lbs bags. I'm not surprised they don't have non expired 24-lbs bag in stock. My mistake for not checking the expiration date on these two. As I ready to opened one of them, yupe, expired. Check the other one, guess what, expired as well.... SO PLEASE BEWARE!!!!! read more

PetSmart - Expired bag PetSmart sold me. Purchased date: May 17, 2015 - Pet Training Near Me - BOYNTON BEACH, Florida

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There were so many dead fish in almost every single tank it was beyond disturbing. Total neglect of the aquariums. I would never purchase a fish in these deplorable conditions as it could bring disease into an already established tank and fish you may have at home. The employee (petite with long brown hair) was rude and seemed bothered at even having to be there dealing with customers. On a positive note, the girl with the long blonde hair that was working the register was extremely nice and happy. She was going out of her way to greet every customer and was very helpful. read more

So I made an appointment to get my Bispoo pup a hair cut which I have done many times. The appointment was made 2 weeks in advance which I had to take off work to have his hair cut. This is my Busy season for work and I got a Lou int against me for taking off. So as my appointment time is here I take my dog up there to drop him off and I walk in and was greeted with a hello . So the girl they gave the appointment to comes out and knelt down and started petting Woofie asking me how I wanted his hair. I told her I wanted his hair to be shaved completely down all the way. She said ok and I said cause his right ear is in tangles and I want his hair to just be shaved so it can all grow back together at the same length. Then she takes him in the back and as I'm leaving they call my cell phone whIle I'm getting in my car to tell me they would not be able to Shave the dog because the girl has not been there that long and she doesn't have enough experience!!! Experience to shave a dogs hair all off???? I could do that myself!!!! So I asked well can someone else with more experience cut his hair then and they said sure but you will have to make anothEr appointment. When she told me this I just lost it!! I said I cannnot make another appointment because I took a point at my job to take today off to get his hair cut and if this girl wasn't experienced enough then why is she taking appointments?? So she told me to take him across the street to the Veterinarian and they would cut his hair but that I would need an appointment!! Needless to say this review was coming! I ended up getting taken care of by Pet Spot down the street as a walk in on a Saturday after explaining to the Owner what happened at Petsmart and they did such a great job on my pup and they don't keep their dogs in cages, everyone was amazing plus they put bandana's on them and do their teeth and Nails all this for MUCH CHEAPER THAN PS they don't even deserve for me to say their name anymore. I highly recommend checking out Pet spot!!! read more

Taylor is terrific and a very knowledgeable and great at understanding dogs and training them! Taylor is the best dog trainer that I've ever had! My puppy was out of control when I first met Taylor at training. Taylor showed me ways to calm my puppy Down. She always told me that it was normal and that it just takes time! Taylor really understands dogs and their owners and she has endless energy! It doesn't matter how big the class is, she makes time to give each dog with their owner individual time and attention! She makes it fun and is very supportive. She's a great teacher! I just wish she had more time! read more

Today we paid $69.00 to have our Sheltie groomed. When we arrived to pick him up, we were told by the groomer that she was unable to remove the small snarls from behind his ears and she was also unable to trim his nails. Why did we pay to have him bathed and groomed when half of the services were not completed? Fool me once, shame on you! I guarantee that they will never fool me twice! Would definitely not recommend Pet Smart for any of your grooming needs. read more

Excellent place for training. Taylor, our trainer is patient and informative. Runs a great fun class and pays attention to the individual dogs needs for learning, and gives great advice for "how to" at home. She's always willing to answer any questions regardless if it's convered in class or not. Highly recommend taking classes with Taylor! read more