Worst place to trust your fur baby to stay for a day of play time. He was scheduled to be in the play area with a noon appointment for grooming. To my disbelief, around 3pm I get called that he is throwing up and has diarrhea, so they could not groom him. Which is understandable, but who waits 3 hours to let us know our young pup is sick??? Beware, he went in happy and the only difference in his diet was the ice cream they fed him. When asked about their ice cream we learned it is made in store, and who knows the storage conditions. Their answer was, well we only fed him what you order. Did they somehow forget we expected him not to get spoiled ice cream and they made it? Needless to say my pup walked away from the store with uncontrollable diarrhea and was no longer himself for the day. As a courtesy, PetSmart should add a policy to immediately notify parents about their pup being sick and stop offering bad food. read more

Please stay away from "PETSMART " grooming in CLOVIS . MY "BABY GIRL was taken in Saturday for a cut/shave, after several hours of waiting I peeked around to see if she was done To my horror I saw her being treated aggressively. I ran in and the groomer grabbed her and took her in the back . I yelled for her to bring back my dog and asked what the heck happened. The groomers proceeded to give me different answers . She peed herself , she pooped herself , she bit the groomer . My girl has NEVER BITTEN ANYONE . When they finally brought her to me she was choking on a clip that they had around her neck . I confronted them as to why she was being choked and they had an excuse for that . The whole time the groomer refused to come out . I asked foe the manager and finally the groomer came out. She couldn't even keep hee story straight . My girl went from being" lively , energetic , playful , to a sad depressed scared dog . She isn't eating isn't eating or drinking and is afraid of her own shadow . She sees herself in the mirror and freaks out . I am taking her to the vet as her eyes are always dialated and she can't jump into the couch like she used too. They need to have the wash stations and kennels out in the open and need to be held accountable . I wished o had reviewed the past stories as this place hires groomers that are not there foe the right reasons and could care less how they treat your family member . Btw whole I was there 2 dogs constantly yelped as they were being worked on and were being yelled at to stop "whinning""it isn't thatbad" heck if you had a rope around your neck for 2 hours you would be whining too! read more

PetSmart - Traumatized and aggressively handled by pet smart groomer. - Pet Groomers Near Me - Clovis, California

This has got to be the best Pet store I have ever had to deal with. It has all that my little pet needs and more. Yes it has the foods, toys and knick-knacks, But what makes this place awesome is its staff! From the cashier to the grooming dpt to the hotel..... they're all wonderful. GREAT JOB!!! read more

I usually have good results from the groomers but I just had a terrible experience with the groomer Michael F. I do not recommend him and will no longer have him groom my dogs. My goldendoodle was shaved down short when that wasn't what I requested at all. He made the decision to use a different blade, a shorter blade, without contacting me. He made the executive decision to change my dogs hair without my approval and knowledge. When I spoke to him about it he was unapologetic and defended himself. He would not have even told me, he only told what blade he used when I specifically asked. It was very unprofessional and very rude. read more

Grooming salon offers bad customer service. Plenty of other places in Fresno that are friendly and do a better job grooming

Not clean, not thorough, explained nothing This was my first and last visit to this location. I was the first person in the salon this morning. There was hair and fur from previous dogs and cats all over the grooming beds and big hair balls on the floor. The girl even sneezed and complained that her mask had "cat fur and stuff in it" so even her face mask wasn't fresh. This was on a Monday so the last actual grooming appointment was two days ago! I asked for anal expression when I made my appointment last week, but I have no idea if they did it because they explained nothing and gave me no notes. They also gave my puppy back to me still wet so we had to blow dry her when we got home. The girl who did the service was friendly so that's why I gave it 2 stars. I haven't even paid for my service yet because I didn't know I needed to take the invoice to the front check-out until I got home. I thought they had a card on file since I used the animal hospital. Again, a simple "take this invoice to the front desk to check out" would have been helpful. I'll call and pay over the phone. I'll find another place for next time! read more

My dog came out with a fractured leg. Yes they covered the bill of course! But I had to drive her to Selma Pet Hospital several times for treatment and check ups No reimbursement for gas either. I asked how my dog had her leg fractured . I asked did someone step on her leg. Or foot ? They said she jumped out of her cage and fractured her paw. I have a Jack Russell Terrier. She always jumps up in the air , lands on her feet, Has never had any fractures Terriers are very feisty dogs. Before that I took her in for grooming and their employee kept calling me over and over saying I had to go pick her up because they were closing. I asked their employee why they were saying they were closing. No answer Actually they don't close till 9 pm ! Staff in grooming very straight face never greeted or smiled at all. I don't want to worry that my dog will be injured again. I asked if they had a vet there and was told that department was separate from pet smart read more

We did the doggie day camp for my puppy. The morning staff was super friendly then when we pick him up the staff was super mean and rude. We asked the employee how the puppy is doing. She rudely said "barked alot and want attention" then we asked "did she eat her food" she didn't answer at all. She is super rude and unfriendly. When she comes home, she was soooo hungry. We would never come back to this location again read more

Review of PetSmart Hotel. Want to say thank you again to the staff for taking care of my puppy while I was away. I was nervous about leaving him for the weekend but PetSmart Hotel staff helped me get through it by keeping me in the loop on how he was doing. At one point during the weekend they took the time to call me instead. The 4 star is also for Pet Smart Training with Nick. Nick is a great guy who takes training seriously. Although a lot of it is doing our part and practicing with our dog Nick has guided us on what to do and how to make it more effective. read more

Love this grooming department. Have been talking my dog here about a year now and they have been amazing the entire time! Online scheduling and appointments 7 days a week... (early as 7am?! Definitely great for my schedule. And everyone is so nice to my dog plus they listen to my requests and deliver every time. read more

I regularly shop at PetSmart for my pets for many years. They have an excellent selection of products for every type of pets. The selection of different dog foods is excellent. The range of goods for dogs include treats, fresh foods, toys, leashes, dog collars, pet beds, and various accessories. The staff is wonderful. If you are walking around looking for something, you will be asked "do you need help?" For example, I needed to buy a new food for my dogs. I had done a cursory review of the research but I couldn't decide. So I asked a staff member about my dilemma. She gave me several suggestions. She also explained the factors I should consider and helped me choose. It was great! I love my dogs, so I want to buy the best for them. I love that you can take your dog to the store as long as they are on a leash. There is also a pet hotel and a grooming center for your pets. It is such a great place for any of your pets! Try it. read more

I bought a 30 lb bag of Simply Nourish dog food. My husband opened it to dump it in our food container, the bag was full of roaches in many colors. I called to manager who I later found out was a asst MGR he said the store manager would call me the next day so far no call. We tossed the nasty roach invested food because I was not going to drive it back to the store. Not a good way to treat your customers. I won't shop with PetSmart again. read more

This was the first time ever leaving our cat at a pet hotel, which I was pretty nervous about. But knowing we would be on vacation for a week, I thought it would be best for him to be around an attentive environment rather than home alone for a long period. A co-worker of mine assured me that the Petshotel is very clean and does a great job, as her son is a manager of the hotel....which made me feel even better about it. Booking his stay was very easy. They just asked a few questions and the vet's name where he received his vaccinations. From there they call the vet to confirm and will let you know if anything else is needed. Upon our return, we were very pleased. They let us know he did well for the most part, other than he hated being in this cage, and let him stay out in the play area as much as possible (they usually only get 2 hours of play time a day). Being very affordable, $16 a day (same as Elaine's, except Elaine's charges an extra $12 a day if you want you cat out of his cage for a while, which is total bullshit!), I would bring my cat back again if needed. read more

We board our Labrador here a lot because we travel a ton. She absolutely loves this place. When I open the back of the SUV, she jumps out, runs into Petsmart, hooks a left turn( sliding across the floor) and runs into the pet hotel. They do a great job with the boarding of our dog here. She gets playtime everyday. On checkout, they give you a progress report of your pets stay. This lets you know if there were any problems. Our dog threw-up one day and they told us about it and called us too. You can feel at ease knowing your pet is in good, caring, attentive hands while staying here. read more

Whatever you're looking for, you may find it here. They carry a huge selection of dog and cat food. Prices are reasonable and I'm usually lucky enough to find it on sale. This is our go to spot for my son's reptiles meal worms. They almost always have them on stock. Make sure to pop the lid before you buy them to endure all worms are alive. read more

This is the place that Crazy Bernie boards his celebrity Pom "Buster" when he has to bail on Fresno for the weekend or week. Instead of telling you how great this place is from a human perspective, I'm gonna let Buster tell you. Yap yap yap yap woof yap yap woof yap yap yap yap. Let me translate that for you. Buster said he loves the ambiance and checking out all the hot bitches they surround him with. He curses the day they took away his manhood but can still enjoy the scenery. This is his favorite hangout when he is forced to spend time away from Crazy Bernie, Tammy the tornado and psycho Sienna. read more

I am so very impressed with the services I received here for our Yorkie and Schnauzer, we will definitely be bringing there puppies here when we have them. A ++++++++++ read more

I have been taking my Fur Baby to see Jon in the grooming salon for about 6 months now and we just LOVE HIM!!!!!! My pup like a lot of dogs are scared of places like that and she gets so excited to see him and the other people who work there! Everyone is always so sweet and welcoming! Highly recommended him! read more

No one offered any help. Can't buy anything if there's no help. We were on a mission to find the perfect betta for our new 5gallon chi tank. It was a challenge to find the Bettas. I think they had about 8 to choose from. Not sure if they were just shipped in or not as the containers were very hard to see into from a combination of the blue tint to the cups and bubbles. They looked alright, but they weren't that "special". Looking at the other fishtanks was a bit upsetting as there were a lot of dead fish. :( not even feeder fish... But gouramis, fancy tail goldfish, mollies and guppies. There live plant section was pretty good and the plants looked very healthy... Just sad about the dead fishies. :( read more

Evil has been thinking for some time about adding a mascot. While some without imagination might go with a dog or a snake or a lizard for their mascot, Evil has decided to go with a fantail goldfish. His name is Zeke. We bought Zeke, along with his bowl, food, gravel, etc, from Petsmart. I've never had an evil fish before, but the Fish Dude here was very helpful with tips on how often to change the water, how often to feed, etc. Without that help, I'm sure Zeke would be floating on his side by now! Thanks, Fish Dude!! read more

The product in this store is great, wonderful prices, etc. However, upon seeing the habitats for the animals (reptiles specifically) I am absolutely astonished that the company holds its standards as such. I'm not sure if it's the employees who don't know how to set up the correct habitat needed for certain animals or if this is a corporate standard and they are just abiding by the rules. Either way, I was ultimately saddened by what I saw. The habitats are entirely way to small for these reptiles. I'm particular, this bearded dragon habitat had me pretty heated to see. There is absolutely no room for these beardies to move around, there's a huge tree decor in there that 1. Should not even be in there and 2. Isn't even the correct decor to be putting in there for a bearded dragon. They were walking on their food dishes and water dishes And had nowhere else to go. There isn't even enough room in this habitat for even one bearded dragon. And on top of all of that, the condensation in this habitat indicates that this one in particular is supposed to be for a more tropical type reptile and bearded dragons need a desert type of environment. The only reptile habitat that seemed to be somewhat appropriate was the tortoise one and even then I can't say many great things about that. Hermit crabs were jammed packed into a tiny cubicle, habitats were clearly in need of some cleaning, bird cages were covered in poop, the list goes on and on. The store has a great inventory of product but as a pet store they should know that their animal care should be number one priority. Like I said, if this is corporate standards on how they are supposed to house their animals, then that is incredibly sad, but if this is the employees who don't know basic animal care then they need some serious training. read more

PetSmart - Bearded dragons in too small of habitat with no where to go, jam packed with decor that should not be in there and is not appropriate. - Pet Groomers Near Me - Clovis, California

I have love the pet hotel !! My dog seems to enjoy when I take him. I think that they need more helpers like a girl Jamie I had spoke to, she seemed to care about my buddy!! Another time I dropped off I noticed new people working. Keep the good ones please.. My dog appreciates it! read more

My doggie got the works including cleaning his goopy eyes. Didn't need an appointment which made me happy. Will take my fur baby here again. The groomers all seem to care about their customers (the doggies) and the service is a value. read more

Normally I take my dog to barking beauties in Clovis, however I was strapped for time and decided to take him to petsmart for the Convenience. To my surprise they gave me back a 10+ year old dog WET in the winter. They said he was having diarrhea. When I got him he had an accident in the store, which was very watery but hardly any poop coming out. That made me suspicious however I wasn't able to fully inspect until after I paid and took him outside. While I was inspecting him I saw that he didn't have diarrhea. He was UNCOMFORTABLE and was pushing SOAP and WATER out. Which obviously came to no surprise as I took him potty BEFORE we even went in. Thankfully I'm getting a full refund because they still charged me full price for everything when they didn't even finish his grooming. They didn't brush him, he still smells like how he did before I came in, and not to mention this issue has never happened when I was taking him to barking beauties. They never had a single complaint. Just goes to show you get what you pay for. I'll keep going in Clovis because Atleast I know the extra 10 dollars I spent was money that actually got the job done. If I could give no stars I would. read more

PetSmart - Pet Groomers Near Me - Clovis, California

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(1) Nice clean environment. (2) The customer service is good; if I ever have a question, they're there. (3) The prices are sometimes higher than Target and Wal-Mart for pet food, but PetSmart is definitely tops for the various selection. If a particular pet food can't be found, its probably at PetSmart (though I've seen other PetSmarts in other cities that had even more pet food selection than this particular location). (4) I was kind of irritated that they are sometimes out of stock for a long time on particular products. Also I've found where a items are discontinued out of the blue. So that can be frustrating. The local manager can't do anything about it; its all based on decisions from the corporate office. read more

I love taking my dog to Day Camp, everyone should treat their dog at least once a month here. I would like for them to show the larger dogs on a bigger screen in the waiting/checking in area. I like to see my dog play when she's there. Staff is always friendly, Jelli perks up when she sees the front entrance. read more

PetSmart - Our girls love going to Doggy Day Camp - Pet Groomers Near Me - Clovis, California

Devan does the BEST grooming!! Our dog loves her. She gets Mollie super white and does the absolute best hair cuts. She looks like a Pinterest puppy when Devan is done with her. We've gone to so many places and haven't ever loved any grooming as much as Devan!! She gets booked up-- book your appointments in advance!! read more

Great customer service at this location. I was able to find what I needed with the help of one of the Petsmart workers and was helped at the register as well to sign up for the club to save money on my purchase. Thank you for the help and making my shopping experience quick and easy. read more

Absolutely wonderful first experience at the Petsmart in Fresno off Herndon and Willow. From the front of the store to the back and everything in between it has been a breathe of fresh air going somewhere where people actually care. I've recently just took my Eb's (my English bulldogs) 4mo puppies to the vet here for their rabies and misc routine stuff and the pet hotel for an overnight stay and everyone is so nice and friendly. I won't be going anywhere else that's for sure!!!! Thank you Petsmart read more

This review goes out to Kimberly. Thank you so much for helping me with what I needed for my new kitty. I really appreciated your help. You were kind, and informative. You didnt hesitate to help. Which some people do. Thank you! read more

Jonathan is our pet groomer and we have a labradoodle. He's sweet and dies a great job! Will always take our puppy here! Everyone is very nice read more

Petsmart on W. Shaw in Fresno just took us for $27.00 over the grooming I had requested online. Three months ago I had okayed a nail grinding to be added to the grooming for that session only. I ordered a regular $50.00 grooming through the online appt center. No extras were added! They decided since we did it last time that they would do it this time as well. I did not order a nail grind or the coconut shampoo they used. My husband went to pick up our dog Pooter and was shocked to see a bill for $77.00. I called the groomer, Ashley and she couldn't have cared less. I will not take my dog back there after 6 years of faithful grooming at Petsmart. This was a bait and switch as far as I am concerned. read more

I recently bought a baby bearded dragon and they gave me adult crickets which again are kinda bad for a little lizard as he can't eat something that big, and didn't even recommend stuff that was kinda a necessity read more

I honestly like the "layout" of Petco better, however they have cats for adoption at Petsmart and the staff was very friendly and accomodating when I asked to look at one of the cats. It was a great experience, I still like petco, but if you want to see some kittens, Petsmart is the place to be. I highly recommend this location in particular. read more

Well....Sascha finished her training classes!! I would like to extend my thanks and appreciation to Nick, the trainer. He was very nice, helpful and always had a positive attitude. I will definitely be taking Sascha back to him for more classes. read more

They earned 1 star for successfully bathing and grooming my lab..and that's it. My boyfriend and I left him here over a weekend while we were out of town once and I will never bring him here again. When we picked him up, his voice (bark) was very raspy. I am assuming he had been barking A LOT while he was here and I really don't think the staff had attended to him at all. As soon as we got home he pottied so much as if he were holding it in for days! Very disgusted and disappointed with this place. read more

This is my go to pet store in my area. Prices are much better than Petco. What I really am writing this review for, as I normally don't write many, is for Danny in the grooming department. He went above and beyond in taking care of my shih tzu and ensuring that I was satisfied with the end result (I've always had complaints with other groomers here for not doing what I asked for). It was near closing and while all the other employees were literally waiting at the door pushing customers out, he continued to give advice on grooming my dog, as well as maintaining conversation while he finished up. Thank you Danny for the great service and for making my pup look great! read more

Be aware: Always check your receipt. I took my dog to get groomed and I was overcharged. I drove over there to get my money back and they did not seem happy to refund my money. read more

Recently I left both of my Dachshunds at the pet hotel in a dual oversized pin for 10 days. It was one level below the suites at the location. Unfortunately, when we returned from our 10 day vacation we noticed that both dog blankets and individual crate bedding were wet with urine. Staff told us the washing machine at the location was broken and had been broken for several days. This was disappointing but more so when we brought the dogs home, both of them had caught kennel cough. I would not recommend this location for overnight stays until they address these type of issues. read more

Dropped my grand dog for daycare and was nice to see good customer service and workers that take care of the pets!