I have brought my dog here ONCE ...I will never go back First. They tell you to drop your dog off at 3. Than to pick them up at 6. They call you when they are done. Seriously though, I waited three hours to get Cassie back and when I would check in sometimes and peek through the window...she was nowhere. Nope they don't SPEND three hours grooming your dog. Your dog wait 2 hours and 45 minutes....in a kennel like setting.......and than they spend 15-30 minutes on them. This is just their process....This, to me, shows no consistency, no method in place...Just ..."you sit until we get to you".......Hello ...did you ever here of utilizing an appointment book????? This wasn't a "we got really busy and backed up, one time thing" ...nope this is how they do it. Your dog sits in a cage for hours until it is their turn.. Yes, Cassie looked nice. They put on a blue bandanna around her neck . Yet, she is a girl. that pissed me off. They lost her collar . How do you lose a collar in that small of an area. ...Another dog probably ate it... .her breath didn't smell as if her teeth were brushed. Her ears were waxy. AND they put the freshly groomed dogs BACK into the kennel area........probably aren't cleaned...oh god.......I just wanted to get the hell out of there. It is just not worth it. i vowed walking out that never to bring her back..... The convenience to drop them off and get some shopping done..... is not high enough on my list for Cassie to sit in a cage for almost three hours.....PLUS she is scared of heights ( I told them this for when they would put her on the table- I just said don't let her look down or something like that) and I noticed she was on the top row of cages when they took her out to return her to me. I feel so badly I brought her here. Yet, I learned. If you treat your dog more like a child...this place is a no go for grooming. Come to the store to buy supplies only.....Sorry- but nobody puts baby in a cage! read more

This is for the grooming salon. WARNING: DO NOT TAKE YOUR PET HERE. I was literally shocked and horrified by what I witnessed. When I walked in the grooming salon, a female groomer (large with red hair) was attempting to brush a small scared Maltese puppy. The puppy was whimpering a bit and being a little squirmy. The groomers response to this was to yell "stop it!" at the puppy several times. Then, she pulled out the scissors and said, "you better not stick your tongue out again or I'm gonna cut it off." Needless to say, I decided not to let this insane woman or any other person here groom my dog. Do not go here and definitely do not leave your dog here alone. read more

I should have known better...and now I do! I will NOT shop here again or use their groomers. Over a year ago my 10 year old yorkie during a routine grooming was cut severely from the groomer and needed surgery. Yes, petsmart picked up the cost incurred by their accident and I received an apology from the groomer. Even with that I returned this year out of convenience to have my new big boy St Bernard pup groomed. The initial grooming went well although they quoted me one price but when I returned they added on fees due to his size. Ok I can swallow that but when he was picked up something happened. My 150lb 11month old St Bernard on a lease was being brought out of the back room and given the entire lead length, by the attendant, he ran towards the counter and SCARED a young boy and Mother who was holding a smaller dog. I was standing behind the counter and reacted to the Mom saying dont worry he is HARMLESS. My gentle giant dog although enormous lives in a home with two dogs that combined weight under 10lbs and with two small children. My dog has never been aggressive towards anyone including other dogs at the park and children. However I was REPRIMANDED by the Grooming Manager and told "if he is an aggressive dog HE WILL NOT be allowed back" I assured her he was only excited to see me behind the counter and was not being controlled on the lead. Embarrassed and humiliated by this managers yelling and drawing attention to me in the store I retrieved my receipt. I thought the situation was over, paid my additional fees and walked away.. Yesterday I called and booked another apt,. for the St Bernard and received a call bag from an associate. Left on my machine, the associate said we can not groom your dog he is too big and too aggressive.....shaking my head. HELP does anyone know a decent groomer out there that will accept my big goofy dog? As for the store, i tried to complain to the manager, tried to contact the regional manager and received no call back. The store is absolutely filthy and I now shop in Stoneham at a family owned business for my pets needs. Bye Bye Petsmart! read more

If I could give this location 0 stars I would. I have a 6 and 2 week old Nowfoundland Standard poodle mix puppy. His hair grows pretty fast. We took him to Petsmart for a puppy groom - something they only offer pups under 6 months of age - right when we brought him home at 2.5 months. They did a good job. The puppy groom doesnt include a full cut - just a bath, a cleanup of the face, paws, privates, nail trimming and a bandana. We didn't receive the bandana at that time, but I forgot to ask for one, and I was happy with the job that they did. So, I figured that I'd take him back for the same thing before he turned 6 months old - his hair grows pretty fast, and while I don't think he needs a full hair cut, I did want to clean up his face, and his paws specially. I called Petsmart and asked for an appointment. They couldn't give me an appointment before his 6 month birthday which was 2 weeks away. So the guy booked him in to an appointment for when he would be just over a week from 6 months. I was honest and told him this (I mean really, how would they know if I didn't say anything!?) and he said don;t worry about that we will take care of it. I took my puppy in for his appointment and was promptly told that they will not give him the puppy groom. That 2 weeks over 6 months is too much. Apparently they only do puppy grooming on dogs up to 5 months of age. I get that it's a policy, BUT 1. Why do you have people answering your phone when they don't know what your official policy is? 2. When your customers are given wrong information, and they book an appointment, and organize their entire lives around said appointment it's your job to honour your appointment. Bottomline - I am so angry with this whole thing that I'm not going to take my dog to get a grooming at petsmart ever. I'd rather spend more money at an individual business or somewhere else where they treat their customers better! read more

It was terrible, they cut too much of my dog's nail off and made him bleed. They're training is so bad and it teaches nothing to the dog. Their products are okay but groomers were terrible. read more

I just love this store - I know it's big and .... well big. but I love going there with ollie and seeing all the other animals and picking up all his treats and food in bulk. I feel like the staff are actually animal lovers.... not transplants from a WalMart just trying to makea paycheck. The people here seem to like animals and it shows. I get my pup groomed here and they do a great job for a VERY affordable price. read more

I went to this place to buy new pet rats since at the time they were the only PetSmart in the area with any in-stock. The place was an absolute horror show. No one offered to help us for at least ten minutes and when I finally found someone (after dodging puddles of dog piss) we ended up with the nastiest, smelliest sales associate ever. I didn't get her name, but she was about 6 feet tall, busting-out-of-her-uniform fat and in complete honestly smelled like she hadn't bathed in weeks. Her normal talking voice was shouting-volume, and found it strange that we wanted to spend time with the animals before we purchased them. We felt rushed along in our purchase by her and she was absolutely bumbling slow once we'd decided. We were later assisted by a second associate as well and his mannerisms made him seem almost borderline retarded. When we mentioned that we were getting dumbo rats to him, his response was "HEH HEH! Those are the ones with the big ears, right?! HEHEHEH." For the good of humanity, I hope this place burns to the ground. Oh yeah, and their pet food selection isn't any good, either. read more

TERRIBLE!!! Not only are they rude....but they really don't seem like they want to work on the animals, they gace me my dog back with the SHARPEST NAILS EVER when I questioned them they said we didn't asked to have them filed we asked to have them cut...okay explain the difference to people HELLO!!! they said they would file them yet she drew blood on my leg when we got home? FIRST AND LAST!!!! (yet the one in saugus was completely different I only hear good things about them) read more

I bring my 1 year old schnoodle to Michelle. She's great! The first time we went I had no idea how short we wanted to go with Bodi's hair so she cut it as a short traditional schnauzer. Which was so cute but we like him a little fluffly so the next time we went she kept it long and really cleaned it up nice! She is great with our pup he is to friendly some times and gets very rambunctious. Also willing to give advice on how to make grooming better for our dog. I would give her 5 stars but i know Yelp filters the 5 stars very quickly. Michelle was refered to me by our vet who also brings her dog to her! read more

I took my 5 lb. yorkie to this Petsmart. The groomer asked me what sized clippers I wanted. I say I have no idea, the other groomers I took her to just used the size clippers necessary. After other employees who know my dog from bathing her intervened, we figured out what I THOUGHT she was going to get for a cut. I then told the groomer who seemed totally disgusted with her life and job that my dog gets very nervous (that is a trait of Yokies) and I was kind of worried about leaving her in a place where there were multiple grooming stations and tons of distractions. She proceeded to tell me that it was MY fault that my dog was nervous, she was feeding off of me. EXCUSE ME. but the place where you bring your dog into the grooming salon is tiny, there were BIG dogs waiting that were jumping at my dog. My dog was freakin scared to death, trying to climb into me. Anyway, against my better judgement, I left my dog to be groomed. I paid $63 and her nails were still long, her ear hair wasn't cut, her bum wasn't cut and her whole body was probably cut 1/8 of an inch. Plus she was totally scared when I picked her up. I won't be taking her back here again for a full groom, but I have to say, there is a girl there that gives my dog a bath. Her name is Lisa. and she is awesome. She loves my doggie, my doggie loves her. She actually appear to like what she is doing and I totally trust her with my dog. Which is why I gave 2 stars. read more

GROOMING: went in to get my dogs nails trimmed. First walked in no greeting whatsoever. Then 10 minutes later (remind you they have no dogs in there) Elaine gets up and pulls me up in the system. Says Bugzys rabbies vaccine expired yesterday. I told her he has an appointment tomorrow. She said oh well I can't help you. Never again will I use Petsmarts grooming for my Boston terrier/pug mix. The only person who was nice was the man at the register with the plugs in his ears. read more

I have been to this PetSmart location several times. And I must they have a nice selection of Goldfish, especially the fancy varieties that other stores don't tend to have. Sometimes the tanks are empty, or with very few fish in it - usually indicates that more new fish will soon be arriving. So you usually have to check back in a few days or so. Staff is overall friendly and ready to help with any questions. read more

Horrible!! They are rude and not friendly they scalped my dog i gave them many chances. I will never go there again!!! i wish i could give no star . read more

This is for the Grooming Salon. I use Banfield regularly and have good experiences there. My 13 pound orange cat is coming off of having a cone on for two months due to a skin infection on his chin. Due to the fact he has not been able to groom himself and has a lot of excess fur and smells bad, I wanted to have him professionally groomed. Since we use Banfield and like it, I popped in to the Grooming Salon and made an appointment. The only thing they had available was ten days out, which was frustrating, but I took it. Morning of the appointment arrives and I took my cat to the groomer with his proof of rabies vaccine paperwork. As I'm about to hand him over the groomer (her name was Shannon) she informs me that she may not be able to bathe him if he "doesn't respond well". HES A CAT OF COURSE HE WONT LIKE THE WATER. I explained that I was turning to a professional groomer because I wanted him cleaned and that he had done okay with baths before at home. I wasn't going to not take the appointment at this point because both me and the cat desperately wanted the cone gone and she seemed to think he'd be okay since he was bathed before. I left, went on my errands, and then received a call he was ready for pick up about 45 minutes after I dropped him off. However they explained that he didn't like the sound of the water and tried to escape so they did not bath him. Excuse me, what? Are you not a professional? Obviously cats do not like water, it's the groomer's job to deal with that! I was extremely frustrated at this point and let her know she needs to be more clear about the services offered at the time appointments are made. She also claimed my cat growled at her during his brushing, which I have never known him to do and then suggested I bath him myself. Bullshit. I should also mention the salon was empty except for another cat, but when I left my cat was stuck on the floor so the two groomers could continue painting a stuffed dog (what???). So this "grooming" service brushed my cat, cleaned his ears, and clipped his nails. Yet I got him home and he was still covered with hair and dandruff, his face was dirty, and only some nails were cut. I made an appointment with another groomer for tomorrow morning who told me he had never heard of a groomer not giving a cat a bath. Bottom line: This grooming salon is terrible for cats, and from what I've read, dogs as well. I actually wouldn't be surprised if I found out they didn't do one thing to my cat. I won't be bringing him here again. The staff (specifically Shannon) was very unprofessional and shouldn't call themselves professional groomers. I consider this a complete waste of money. I never leave Yelp reviews but wanted to make sure no one else made the same mistake I did. read more

No Joy here. Visited today, dead fish smell as soon as I entered the pet fish area (ew)... they had no Java Loaches (non-striped dark versions of the Kuhli Loaches) or Siamese Algae Eaters (peaceful alternative to Chinese Algae Eater) and no Dwarf Baby Tears (mild disappointment) ... prices on everything are a lot higher than they were two years ago. (Female plain bettas were .99 cents and now they are 3.49, for example)... and worst of all, a cashier named Kristina accidentally dropped my bag of fish I was buying on the floor! Pretty frustrating, I had hoped a trip to this PetSmart would be worth it instead of the usual Cambridge location. Only reason to come here is to see the beautiful (but smelly) Mystic River close up. (The Chuck E. Cheese nearby actually still has arcade games... amazing, but lone adults without a kid are not allowed inside. Just as well.) read more

Grooming department has a awful scheduling crew. Screwed up my 1st appointment. Reschualed and screwed up my second one. Is it that hard to schedule an appointment for customer and make sure what they want done with their pets? Ridiculous read more

Brought my 8 month mini labor doodle for a clean up and as it is my first dog wanted to ask the groomer advice about trimming and about growing out there coat for winter. As it is there job they should know more then me and just stared at me saying i don't know that's up to u. She talked me out of a cut at all and only cleaned up his face which we had to clean up when we got home, and trimmed his nails that were cut all chipped up. Ontop of that I asked her not to blowdry him because i hate the way poodles get to be big frizz balls but did it anyway. When it came time to pay i still had to pay full price even tho he had nothing trimmed! I would highly recommend not coming here! read more

I was a loyal Petsmart customer for years until today. It may sound pretty but after years of using the same number for my customer profile and points, I was asked if I wanted to get text alerts for deals. I signed up but had to change my official number - which I did in store...and on multiple occasions as each time after i went in my home number kept coming up. But this last time neither number would register for my points. They asked me to call the 888 number which i did - spending time to get this fixed (who would spend time fixing something that is actually for the benefit of the store trying to sell you stuff?). Just when i thought everything was corrected, the customer service person then said I needed to go online and register my profile - for a number I've been using for 10years! So, I'm to expend yet more time fixing what they messed up. Ridiculous. There are now 3 Petcos near me and with grocery stores now carrying pet supplies there's no need for me to expend any energy fixing their mistake or returning to Petsmart. read more

So I take my pugs to get a bath and a nail trim. When I get them back they smell, not any better than when I brought them in. And then they give me a report card that recommends that next time I give them a deep cleaning. Seriously....when I wash them I wash them until they are clean. I would have rather paid the extra money to get them clean the first time. I ended up having to wash them again myself. Thanks for nothing! read more

the girl didnt know the proper way to cut a Brussels griffon. cut her twice bandera location read more

Great location, plenty of parking!! The manager Tim was very friendly and accomodating, his assistant Sean was right on the ball. They sold me some fish, some Nutro and I was on my way. What a great team ! :-) A happy Davina read more

I have many animals, half of my money is spent on food for them. There are foods that PetSmart carries that I can't get any where else that's the only reason I shop from them. I found this location horrible. They were out of the foods I had come for,I asked this guy who was filling the shelves where I could find the brand I was looking for and he said they don't carry that there and should try Petco, i told him i had bought that from PetSmart before, he said not this location! The foods I ended up buying were just as expensive as the other shop. The line for the check out was extremely long and slow, I asked the person at the register if she can call for back up? She said she was the back up! But there was only one register open! Instead of ringing the person in front of me she was chit chatting with this person and comparing their dogs. Finally my turn and she looked up and saw the very long line and said oops, I guess I better call for a back up! OH MY GOD! Where on earth do these companies find these brain dead employees? This is really the last time I will be shopping at this location! read more

PetSmart - Pet Stores Near Me - Everett, Massachusetts

Horrible place. Employees gossip about customers, lounge around chatting instead of doing their jobs, managers are surly and rude and don't listen to customers complaints. God forbid you not speak English very well, you'll get no customer service. A lot of people who clearly show that they would rather not be here and those that do are shit on by bad employees. Only people here I can stand are Kristan, Kristina, and Ayxa. Pet care smells like crickets constantly. Disorganized shelves. Pushy managers. read more

did not answer my phone call while I was having a crsis with my pet as it was acting weird and the internet wouldn't show me the exact answers I wanted this is shown as horrible costumer service. read more

I have mixed emotions about this. Ive been waiting for my dogs first appointment for 3 weeks and i called them twice the week of my appointment to confirm cause after reading some of the reviews on here confirming the appointment sounded like a good idea..anyway on the day of my appointment they called me 2 hours before telling me that the groomer called out and they had to cancel my appointment and the next appointment available was in 2-3 weeks. In a way i was relieved because of all the bad reviews on here if something is not meant to happen than just let it go. But in a way i was pretty dissapointed because i waited for it for couple of weeks and called them bunch of times to confirm. Definitely not gonna reschedule. read more

Heard good reviews about the grooming salon here but my visit there wasn't too great the lady in the front was rude and kept telling me to pass over my rabies vaccine when I was looking for it in my folder. Seemed like she was having a bad day, but no reason to take it out on customers. Not sure if I would come back read more

We take our two large dogs (greyhound and enormous Lab) here for nail grinding. They also bathe our Lab. Overall, we've had mixed experiences, but things have been getting better. There is one older lady in the grooming salon who needs to retire--she is not friendly and is always having a bad day. Most of the younger girls are friendly and remember our dogs. They do a good job trimming nails, even on my drama queen greyhound (they gave her a bow last time on a nail trim, just because "She was good"). The furminator treatment for my Lab is worth the extra fee, especially considering how good he smells when he gets home! read more

I have had a lot of really good experiences at this store. The staff has always been really friendly and helpful. When I needed some boxes they hooked up too. read more

I'll admit it, sometimes you need a big discount store to get lots of stuff for your pet. The people here have always been helpful and nice, but I'd much prefer to pick up what I need in one of the smaller shops in Boston. read more

I brought my dog in today for a nail trimming. We walked in, because I was told no appointment is needed. After going through the effort to get my dog (and me!) to the store, I was told they were behind schedule and that they had to focus on grooming dogs. Sorry--no nail trimming today. I'm not an unreasonable person, but this is the second time (in four visits) I've been turned away. It's just not worth the trouble. And, for those posters who claim that PetSmart has competitive prices, compare the food prices at Pet Supplies Plus, just around the corner in Medford. You'll save several dollars on every bag of Science Diet food. And, just yesterday, I bought a bag of Mother Hubbard dog treats at Sea World Pet Center in Salem, NH. I paid $8.99 for the 3-lb bag, a full $3 cheaper than PetSmart. That's a savings of 25%. Unreliable grooming. Higher prices. What's in it for me? read more

I've been coming here for about 4 years. They are close to my home and do a good job but I am all done with their unprofessional and poor attitudes. I scheduled an appt for 7a. I arrived at 6:58a and so did 1 of the groomers, not the one I scheduled my appt with. Because he arrives at 7:07am. I was then explained at least twice that the computer are slow and take time to boot up. I'm calling bullshit as its not the computer's problem you showed up after your client arrived. The best part was another dog showed up and was booked at the same time with the same groomer. And guess what? When I returned that dog was long gone and I had to wait 4 hours. Seriously? I won't be back. read more

My fiancé and I have been grooming our Samoyed (lots of work and frustration with blowdrying) and knew we needed to make a change and have someone else do it. Kat was absolutely amazing! She was so patient with us and of course with our not so little puppy. We understand how hard it is and admire her efforts and hard work in making our dog comfortable. He looks incredible (way better than we could have ever done). We were amazed at the price for our first visit, and are still impressed with what the future rate will be each month. This is so worth it and we will continue to go to Kat each time! read more

PetSmart - Pet Stores Near Me - Everett, Massachusetts

My dad went to this place to buy koi fish and for some reason, the employee only grabbed 3 when he wanted more. Not only did they not allow him to buy more, but they didn't even let my mom buy more separately. My dad isn't good with English so I emailed corporate and they escalated this to a complaint. The store manager called us later to explain why. They said it was store policy even tho there were NO signs indicating this when I asked if there were. They said they can't sell more than 3 for my dad's tank because they feared PETA and how it's bad for the fish. Are you kidding me? What a dumb explanation. Did you really mention PETA was the reason for your store policy? I feel like he was making crap up to save his skin from getting in trouble. I decided to explain this to the online CSR but they eventually threw it back at me and said we had to talk to the store again. What a terrible experience. My dad decided to buy the rest at other places and they didn't care how many we bought. Anyway, we decided to never ever go back to the store even tho they're the closest to us. If they don't want our money for some idiotic reasons then we will never return again. read more

I have taken my long-haired, part Ragdoll cat, Max, here for a lion's cut for years. They will only do a lion's cut on a cat for a hair cut, which is essentially shaving him and leaving his tail and mane, but that is OK, because Max needs it and so do most long-haired cats. It would be impossible to cut their hair evenly or brush all the grit out of it when it is that long. Max was a bit skiddish at first, as he was abused before I adopted him, as I wasn't even sure how to get him groomed, but they were careful with him and gentle. They trimmed his nails and checked his ears and even called me once to say he was too stressed out to have the cut completed (for which I don't blame them, I think it was just too much for him.) But he is used to it now. They even have a stylist who sings to him and interacts with him when she shaves him. It makes him (and me) happier and healthier and once he adjusts, he comes home much more playful! The other animals I have seen groomed there also seem relatively chilled out, for being in a strange environment. read more

TERRIBLE Customer Service. Stay away from this place. I took my dog there this past Saturday and was sent back home with my dog because she was a little stressed and when she is stressed she pees a little. Of course she was stressed. She is a dog and she doesn't like going there... This always happens, we clean the pee and she moves on to have her bath. I never heard a complaint, all her records say that she behaves very well!! It was very humiliating and absolutely unnecessary the whole situation. I went back to talk to the manager and his behavior was VERY upsetting. He said that rules changed and if a dog pees, poops or shows any sign of stress the dog won't be seen! Well, I get the change in rules, but they should have told me in the first place. HORRIBLE. Will not be coming back! read more

Good store, I like to shop here when in the area. Nice folks and they will take competitors coupons. There are always dogs to see in there shopping with their humans. Beware of peak shopping times because it can take up to an hour to get out of the parking lot. read more

This review is for the grooming salon. They did an ok job on the cut but were not very pleasant. When I walked in to pick up my dog they were bad mouthing an owner and dog.. I'm guessing it was most likely me and mine they were taking about as my dog was a little more shaken up than usual after. Reading a few reviews before about them yelling at a dog on the table confirms my suspicion as we were there around that timeframe. I got no feedback about anything just handed me my dog and turned around a walked off..! I suggest taking the extra time to go to the alewife location, had a much better experience with them! read more

First time cat owner, I had no idea the first thing about owning a cat. And trust me when I say I ask a looottttt of questions. My first visit I was helped by Kristina, who was so sweet and helpful, going out of her way and beyond what her job description entails to help me and answer my million and a half questions. My second visit was just as exceptional, though I don't know the name of the second girl that helped me. The employees here are so patient and genuinely caring, that even though I can probably find cheaper prices elsewhere, I always choose to come Back to this petsmart. read more

My dog 14 year old dog tiny docile dog who previously loved going to groomer came home traumatized! They were not friendly to me or dog , at pick up no report card and nails not cut. My dog can barely walk and is lifeless. She has clear symptoms of being abused I am horrified and so mad at myself for not reading reviews prior to bringing her here. read more

I am so disappointed with PetSmart. I have bought many items over the years for our fish and hamster so I expected that if I had an issue, they would be helpful. Wrong. I purchased a Betta fish for a friend's daughter at the end of July. It lasted a week. This friend does know how to take care of them as she has cared for mine for 2 years. We were away on vacation so my friend didn't tell me till now that the fish died. I really thought PetSmart would have no trouble replacing said fish as it's only $10 and I am a good customer. Instead they are sticking to their guns that the fish needed to be returned to the store within 2 weeks. I have no history of trying to scam a free fish or free anything from them. Infuriating! It's not about the $10 as I can easily give this little girl another $10 to replace the fish. It's about customer service and leaving a warm, fuzzy feeling with your customers. Especially for a pet store! 2 thumbs down PetSmart. read more