My dog went on Sunday for a cut. Ashley cut my dog horribly. He's a miniature mixed poodle and came out looking like a chihuahua, and the cut is uneven on his body and tail. HE WAS ALSO CUT, there is a deep gash on his tail and the Manager Michael did not contact Ashley to find our more details on what happened during my dog's service, nor follow up with me. HORRIBLE read more

I just rescued a dog found roaming around Detroit. Made an appointment to have her washed and cleaned up at the location on middlebelt in Livonia. They refused to take her because she doesn't know how to walk on a leash yet! I offered to carry her, 25 pound mini poodle and again they said no. I explained one more time to the rude and ignorant groomer that she was just found/rescued and needed a proper grooming. SERIOUSLY PET SMART YOU GOTTA DO BETTER! Because she was a stray and not trained you can't groom her? What about puppies, they are leash trained. Older dogs with arthritis that can barely stand, handicapped dogs with special needs in a wheelchair, they can't be groomed either? I work with shelters all over metro Detroit and I am just disappointed and disgusted that you turned away a neglected dog that was adopted and just wanted her freshly groomed for the holidays! I'll be letting everyone know not to depend on pet smart for grooming needs if your rescue dog hasn't been leashed trained. Which 99 % percent haven't BEEN BECAUSE THEY WERE FOUND ROAMING THE STREETS EMANCIATED, TIED UP TO TREES, LEFT AND ABANDONED AFTER OWNERS MOVED, THROWN OUT OF CARS, LEFT ON THE SIDE OF THE ROAD TO DIE. YOU SHOULD KNOW BETTER THAN TO TURN AWAY A PERSON THAT HAS STEPPED UP TO FOSTER OR RESCUE A DOG IN NEED JUST BECAUSE THEY ARE AFRAID OR DON'T KNOW LEASH TRAINING YET!! read more

PetSmart - Recently Rescued shelter dog . Pet smart refused to groom because she wasn't leash trained, she was found in diar situation and just needed. - Pet Stores Near Me - Livonia, Michigan

Ordered a NEW crate via same day delivery for my dog since I just relocated from out of state and don't have one for him. When it finally gets delivered it comes used with no bolts to secure it and zip tied in 3 corners. Call the store about it the "manager",if that's what you even want to call, first tried to tell me that the crates don't come with bolts...FALSE. Then says I have to bring it back to exchange, wrong...did I walk in the store to get it, NO...I PAID PETSMART to deliver it, don't care who you choose to have it delivered by, not my problem. But the fact that this fool of a manager had the nerve to try to have an attitude and not one shred of customer service skill is completely unacceptable. Secondly both her and whatever sorry employee that sent a used product out the door to a customer that sold as new need to be fired. That is completely against uniform commercial code first and foremost and not to mention legally speaking it doesn't matter who you outsource a task to the liability ALWAYS falls of the company the customer conducted business with. Any good manager would know this. This would never fly in the company I work for, but I guess that's why it's a much larger and more reputable company. Train your people better or make better choices when hiring. But luckily for her that customer service center has better skill than her and her sorry employees and just offered to give me a refund for the crate all together. read more

PetSmart - the supposedly "new" crate they sent to my house - Pet Stores Near Me - Livonia, Michigan

horrible service , and customer service I asked who was the person who worked on my dog and they wanted to play the angry black girl role and grabbed a manager all because I asked a name don't book Jordan !! read more

Please Do Not Take your Dog to the Livonia location !! All they do is talk bad about the customers pets and give chopped up hair cuts !! Also your dog don't even smell clean when picked up !! Not worth $ 70.00 dollars!!! Totally unsatisfied !! read more

I went to the Middlebelt location and expressed to Rose, I didn't want my lil yorkie cut too short. This was her first cut and she had minimal matting on the hind legs, so I expected that to be cut. But I did want her faced to be shaped like an traditional yorkie looks. However, while I was looking through the window as she started, she went straight to shaving my lil Honey, without leaving any of her coat. I combed her for days before i went there and was fully aware she didn't need shaving like she did. Very disappointing to see my gentle lil dog left with patches, uneven hair around ears, I will never go back to that location for any services. My dog looks like a chihuahua now. read more

This Petsmart is fine. Conveniently located right off 96 on Middlebelt near a Costco, and in a strip alongside Marshalls, Michaels, and Ulta, I typically stop in here to see what's new when I'm already visiting one of the other stores in the area. I rarely go out of my way to visit, but I always find something good when I do! Service is friendly, stock is organized well, and the shop is clean. Just a reliable, traditional pet store. read more

PetSmart really makes things easy on pet parents. We had a series of returns to get the right fit on our puppy's collar, harness, and even some food stuff. We had exceptional service from RYAN and on top of it, even on the 7/4 HOLIDAY. Thank you RYAN. read more

The manager was called to check on a item but instead he said, if you don't see it it's probably discontinued. Didn't even attempt to look into it. Poor customer service. The cashier suggested Chrwy. I think I'll spend my money there from now on read more

Not sure why I've never reviewed this place but here's my opportunity now. I love petsmart - the ability to setup appointment online, insurance program, and friendly staff. Prices are still a little high which I knocked off a star but if you have something online then you can it shipped to the store and pickup later. read more

We just finished our last beginners puppy class with Ms. Jill & I am SO happy with our experience. We have a very stubborn husky who, at the ripe age of nearly two, was the oldest & biggest in the class full of puppies. From the start, Ms. Jill demanded his respect -and-lo & behold- he finally gave it! I truly cannot say enough good things about Henriks teacher. She was patient with him yet stern, & his behavior has truly improved in leaps & bounds over the last six weeks. Don't get me wrong-he has a long way to go, but now I have faith that he will get there! & he starts intermediate classes with Ms. Jill next week! We are so glad we went with PetSmart training with Ms. Jill- she is truly dr. Doolittle level of amazing! He did it!!!! read more

PetSmart - Pet Stores Near Me - Livonia, Michigan

I took my maltipoo to the salon and he was shaved to the skin I do not recommend it and I complained to the manager and she said I will refund your money but you are not allowed in the store what manager says that.i know my dog never had this happened to him or me ,they say he was matted no he was not also I was told that they abuse our animals this is the one on Middlebelt road I also told them I was going to punch that girl in the mouth so they refunded my money over the phone so I won't go there but the store manager Kyle was good. read more

REALLY disappointed in what I just witnessed at this store! The fact that an employee walked out of the grooming area yelling "I want that dog dead" and not ONE other employee confronted her is sickening. There were three police cars in the front of the store when we arrived. We went in and saw an employee holding the leash of a grey pit. He was barking and seemed stressed. The police were standing at the desk of the grooming area. We went and got our dog food and went to check out. The dog was no longer barking and the employee was petting him. He still looked stressed but less vocal. As we are walking out that's when the employee walked out and yelled that she wanted him dead. How disgusting! Regardless if I don't know the situation, anyone who works at a pet supply store should NEVER speak that way about any animal and the fact that no one said anything to her in response was even worse. I'll never return to this store. I usually take my dog there for grooming and get his special diet food there too. I'll be taking him elsewhere for grooming and be ordering his food off Chewy where its cheaper anyway. read more

Horrible service. I brought my puppy in to be groomed by Jennifer R. and I was extremely disappointed but still was forced to pay over $40 for services that were not performed. I asked for my Shih Tzu to have his hair set but she only cut his face and legs leaving my puppy to look strange with long hair on his body but his face trimmed. She didn't even try to cut his body hair. NEVER AGAIN!!! Now I have to PAY AGAIN!! to have him groomed. I honestly believe that this was the goal in the first place. Leave the dog looking awful so I would be forced to go somewhere else. Scammers. Do not go here! read more

The one thing that can be troubling is online is states their hours on Sunday are opening at 9. I drove all the way there & its 10. I can see people inside. Perhaps they could take the time to keep that updated. read more

I am usually satisfied with my Honey's visit. However, today we are not happy. Her cut was uneven and she did not have a shampoo. She only smelled of a fragrance. Hair was not fluffy and face was not washed. read more

I just moved from Canton to Livonia and go to Petsmart often for grooming and supplies. This store in general isn't as nice as the other locations I'm used too but my rating for this location is based off the grooming department. I had arrived for my 2:30 appointment at about 2:15. I checked in and she then sighed, opened the groomer door and said "your 2:30 appointment decided to come EARLY" (with emphasis) and a sarcastic smile like she was obviously annoyed. 4 hours later I received my dog and they must have cut the inside of his ears because he was bleeding. And they charged me the wrong grooming bill because they charged the person before me for my dog accidentally, so I had to pay that other dogs bill. From now on I am just willing to make the drive back to the Canton store to receive great customer service and the care my dog deserves. read more

Whatever you buy, don't expect it to be the same price the label says. I was expecting to pay 30$ for cat food bags but come to find out they where actually 50$... so after collecting a cart of items that where supposed to be one price I ended up returning half the cart because I was lied to about prices. I worked in retail half my career and this calls for some people to be fired. It's blatant refusal to do your job for something so easy. Many items didn't have price tags at all. And all toys are way over priced and can be found at Pet Co in a way more organized environment with no surprise prices. Mom and Pop stores have closed that provided way better services as well and that's a shame. The Cashier was so rude to, acting like I was the issue. read more

I was an amazing, hard working employee. I learned everything that I could about the store and the products that we carry. I was also very great with customers! I would always try to help them find a lower price for an item that I knew we had online for a lower price. I had so many wonderful dogs that were just amazing! We definitely worked together as a team and had a lot of fun times. I will truly miss working for the Livonia location. read more

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We've taken our Rottweiler here about 4-5 times to be groomed over the past few years. They have been friendly and kind to him which is nice since his breed has a bad wrap. We get the furminator treatment. It's around $50 and it seriously helps with his shedding for a long time after the appointment. The only issue I have with them is sometimes I think they keep him standing too long and he gets very shaky (he's not a young pup anymore!). After noticing it I asked the last time if they would be able to give him some breaks and the lady said she would be able to do that. read more

Clean store, friendly and helpful workers , cashier was ...I think Maria ..... nose piercing.... she's so sweet and personable....

First off after my first bad experience with the grooming department I decided to give it another try cause my dog desperately needed it I have a Siberian husky and he sheds so much so I know when he has been brushed and brushed rushed his appointment was Wednesday it is only Saturday and his fur is matted as if he hasn't just been brushed or got groomed at all it's like she just gave him a bath and outrage is a understatement these groomers are definitely not properly trained and I dnt blame them I blame the managers who's ever over them yes I know COVID was not good to anyone but to rush or not do a service Im paying u my hard earned money to do is not the best choice either I rather for her to have told her manger I didn't feel like it LIFE LESSON HERE PEOPLE DNT PLAY ABOUT THIER MONEY ITS HARD AS FUCK OUT HERE read more

Worst experience I've ever had in the history of customer service! THEY KEPT MY 7TH MONTH KITTEN IN A KENNEL FOR FIVE HOURS!!! I called and made an appointment for grooming but, three days later when we go to check in my appointment wasn't in the system. The groomer still takes kitty at 10:30 am and says she'll call when ready. At 1:30 I still hadn't received call, I go back to inquire and immediately the front desk person is rude to my boyfriend and I. She asks if we'd like to speak to the groomer, so we do. The groomer tells us it'll be another hour because she was squeezing us in between SEVEN other cats because I didn't even have an appointment and I probably called the wrong pet smart. If that was the case why wouldn't ask if I wanted to reschedule or stay, instead of attempting to squeeze her in? We initially decided to wait the hour for her before we considered how cruel it was to leave her in a kennel even a minute longer. I go back in and ask to just take her, I proceed to complain and the front desk person says "well I just got here, what do you want me to do about it?" WTF, what kind of response is that? Then when called out about her rudeness she tells me I can leave the store!!!! Immediately I call the store after leaving to speak with a manager he goes and inquires about what happened then calls back to offer me a $10 dollar gift card for my troubles. Are you serious, the price of fixing unethical rudeness is waaaay more than 10 bucks! read more

So let's start off this review with when I rang the bell to come Inside and check my dog in I wasn't paying attention where I was walking while waiting to be let inside and stepped in a huge pile of dog shit which was inches away from the entrance .... asked them if I could clean my shoe off in a bathroom... no ... asked for a paper towel or a wet wipe of some sort... no.... ok so I had to bang my shoe on the side walk as best as I could before getting into my truck anyways went home waited for a confirmation call on my dog and 5 hours go by no call so I call and ask and they said oh she's been ready for awhile.... anyways I pick my girl up and she's hysterical when she comes out with the lady... screaming... never seen her so upset. She was nervous when I touched her and it was just not normal for her. I checked out her hair cut ... uneven I could have done it myself ... anyways she smelled great! Very clean. But I'm sorry to say I wouldn't come back to this location I'm not 100 percent that they treat the dogs with love and care.... not accusing just stating I have a gut feeling something wasn't right. Try another location or another groomer in general. read more

OMG, I've had my Ziggy for 8 months now and this is by far the best cut he's had. I picked him up and was so happy at the work Jess did on my puppy! I was a little upset because dropping him off took longer than expected, but seeing him groomed so well took that frustration away! read more

PetSmart - Pet Stores Near Me - Livonia, Michigan

Pet smart is a terrible filthy place to take your pet. My poor puppy went to this Middlebelt location to get groomed and when she returned to me, she was in rough shape. The groomer who expressed her (cleaned out her anal glands) did not know the proper way to perform this and my dog ended up with a terrible infection and was placed on three different plain meds and antibiotics for the injury. I told the groomer about a previous scar on her paw and the groomer was careless and cut the scar open while grooming her. While at the vet to cure this infection and cut on her paw, the vet said she had fleas that she picked up from pet smart. These groomers are careless individuals that do not care about the animals they are taking care of. I will never give them my business and am very un satisfied read more

Very rude employees at this location. Took my son to get his first fish for his fish tank. The young Man tested his tank water and told me it was fine. I then asked him if he could recommend any fish for a beginner with a small 5.5 gal tank. He says "guppies", then walks towards the tanks and I'm thinking he's taking to look at the guppies, but no, he starts cleaning the tanks. Then while my son is standing in front of one of the tanks, instead of helping us find the fish, he tells my son to move out of the way. So I calmly walk away and walk up the aisle where another employee is and was never asked if we needed any help. The employees at this location needs to learn what customer service is. I will never patronize this location again. read more

Took my dog in for a nail trim this morning, and the groomer Chris was not at all good with my dog. She yelped several times because he cut her nails too short, he didn't talk to her or pet her to calm her down, and shoved her around when she moved and tried to pull her foot away. I usually take my dog to Petco for nail trims, and the girls there were always friendly, always petted her, gave her treats, and after she was finished, they'd gushover how awesome and well behaved my dog is, and they were usually able to trim her nails in 2 minutes tops. This groomer just said, "well, she didn't like that very much." I left feeling like a horrible dog owner for bringing her to this petsmart for a nail trim, and I will never take her back. read more

This past week was the first time I went to PetSmart to meet Jen who did my Chewy's grooming. JEN WAS AWESOME!! I can't thank her enough :) She was soo good to my little guy. He's skittish since his last experiences didn't go well. Nicked his ears and back and being a little Bichon puppy, it made it a very bad experience, so every time he had to go to the groomer he would shake and had to carry him in. I will DEFINITELY go back and have found a new groomer!! Thank you Jeni! read more

Only been in here once - needed a dog tie out during a power outage. Noticed they have grooming there as well that looked real busy. Cashiers were very short handed, they should hire more help. read more

This location is the absolute worst! Its a "smaller" store therefore they don't have the variety that the other stores have. The stuff they should have, they typically don't & never enough cashiers!! I only stop in here cuz its the closest to my house. I get an attitude every time & then remember that I hate this location! read more

There's not much to not like about this location. They always have the cutest kitties for adoption which is trouble for us. Things are always in stock, staff is helpful and it's pretty clean. Pet Smart does honor competitors coupons. read more

PLEASE DO NOT BRING YOUR PET HERE TO GET GROOMED. I brought my two dogs here for grooming on 11/16. I made an appointment with David M. After picking them up and bringing them home I noticed that one of my dogs fingernails was bleedjng pretty bad. I took a look to find that his nail was cut shorter than normal. I took them right back and they advised to put cornstarch on the nail to stop the bleeding and they'd "take care of me" on the next visit. There won't be another visit. They aren't careful enough. Be careful read more

I brought my dog in for a haircut and he never lets anyone touch his face! I just find it funny that when I picked him up, he had his whole face shaved in addition to him acting skittish and biting me the last two days! I'm convinced something happened to my dog while he was in their care because he won't even let me touch him. David M. at PetSmart abuses dogs! Don't take your dog there!!!!! My dog came back from his appointment traumatized! Also, my appointment was at 7 and they told me 3-4 hours, they didn't call me for pickup until 2. I spoke with the manager sherry and she said she'd look at the video to see if anything happened; I doubt if she would tell me so I'm calling corporate for their permission! But if you can help it, just go down to Petco in Livonia and ask for Raynard! He's really great! read more

I really need to find another groomer...I hate this place because I get a7:30 a.m. appt everytime to beat the rush. And it still always takes over 3 HOURS for them to groom my Shih Tzu. A little teeny tiny dog. What takes over 3 hours..I'M STILL WAITING!!!. I've been here since 7:30.its 10:52 read more

I am appalled by the lack of knowledge and friendliness of two of the staff who work in the fish department (a girl and a guy, can't remember names). Not only did they just stare at me when I answered a fish question they asked each other (neither of them could answer it, so I answered for them and for the sake of future fish that are sold with their help), but they honestly don't know what they're doing. I found an absolutely gorgeous betta, one that I couldn't purchase because he was being 'medicated' (he had a very small fungal growth on his head)I asked what he was being treated with. Because they refused to let me treat this very easy fix at my home, I had them hold him for me for three or four days, when they said he could go home. I also left my phone number on a sticky note attached to his cup to call when he was ready, as they said they would do. Well, first off - I never received a phone call (big surprise there *eye roll*), and when I called back on the fourth day, I was informed that he was "found floating in his cup" the next day. Not only had they failed to call me, something they promised to do, but they killed off an almost perfectly healthy fish. I can assure you that if he had gone home with me, that fungus would have been gone, and, with a large, clean, and warm tank, he would have been such a beauty. Another time I found a very sickly elephant ear betta. He was obviously on the verge of death; the only thing that would possibly save him would be a warm, clean, stress-free tank. Since he was $12, I wasn't going to spend that much on a sick fish. So, I gave it a shot and asked the employee (the same guy I mentioned above) if I could take him home to try to save him. He replied that they can medicate him there at the store, and proceeded to put about four drops of Bettafix in his dirty cup. Knowing the harm that it can do to bettas, I informed him that it will only do the fish further harm. He simply glared and me and said it wouldn't. I immediately walked off. Next day I visited the store to check on the fish, and, what do you know, it was dead. Here's another true story. One day went in just to look around, and I went up to the reptiles. Since I own reptiles, I always enjoy looking at them. Much to my dismay, I saw the same stubby-tailed little leopard gecko that I had been seeing for awhile. He had severe MBD (note that I've never seen them receive any sort of calcium or vitamin supplements), and was obviously very malnourished, probably due to the fact that the only food in his tank was a bunch of oversized crickets. His condition was just going downhill every time I saw him. Finally I caved in and purchased him (on the day of a sale, luckily, so I didn't give them too much of my money) so that I could rehabilitate him. It has been only two months that he's been in my care and he is well on his way to full health, although his two arm fractures (caused by the MBD at Petsmart) make him permanently disabled and unable to walk normally. I'm not even going to go into detail about the other animals that aren't cared for very well. After these experiences, I no longer want to shop at Petsmart. The only thing I like about this store is the one cashier that I often see when I go into the store in the evening. She's basically the only positive thing about the store, haha. read more

I took my dog there last weekend on a Sunday to be groomed. He turned out looking good so that was fine the price is a little expensive but he needed a good bath and haircut. The problem came 6 days later when my dog has kennel cough. I've been up all night with him because he can't sleep from coughing and I can't sleep from the coughing. They need to make sure that all their dogs are up-to-date on their immunizations which mine are but the bordetella vaccination does not cover all strands. Will not be going back there again. read more

The place is the absolute worst. I took my German Sheppard there and they completely messed up my dog. They shaved her down almost to the skin and left the head and tail uncut. She looks like a Q-tip with a big bushy tail and fluffy face. They also shaved a mole off her neck, she has a big blood patch in her fur. Its very painful for her. The only reason you should take your pet there is if you want someone to torture them. The grooming section needs to be shut down for animal cruelty and the employees being incompetent; please don't bring your animal here. They'll only make your pet look stupid or honestly hurt them. read more

Sherry is a great groomer for Walter. Highly recommend her..

Worst dog training place to take your dogs to would never take my dog there for anything the management is horrible and the service is terrible read more