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    Manchester, NH

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    PetSmart

    2.7 (44 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    John P.

    Keryn is an absolutely amazing groomer and Jaskier adores her. We wouldn't take him anywhere else!

    Grooming: Took the 3 dogs to the groomers, One dogs was great! One was ok, still needed a little brushing. But My third, His penis area is still crusty with mud, his inside legs are still crusty and his ears are still funky, They told me they couldn't blow dry him cause he wouldn't allow it.... And said they brushed him..... does this look brushed?! Tried to tell them I wanted my money back and they said no. Because One was nippy, yet he was fine When I followed up at a self grooming station at petco, he was fine with the groomer there under the dryer & when she tested out brushes (to see which I needed to buy) So idk.... I'm pissed I wasted $120 on half ass jobs. And highly don't recommend.

    Molly B.

    Horrible experience! We dropped off our puppy to be groomed. They were slow, but they​still didn't call us for pickup​ for two hours. We arrived to pick him up and he was acting weird, scared and crying. We started to comfort him and realized HIS TAIL WAS BROKEN IN TWO PLACES, while in the PetSmart grooming salon! The girl offered us $10.00 off! When we made a complaint we were dismissed. DO NOT TRUST PETSMART ON SOUTH WILL WILL YOUR FUR BABIES!

    Leia after grooming at PetSmart
    Louise R.

    I get the SPA version of grooming which is the most expensive around 70$ each time every 8 weeks. I have a 4 year old shih tzu and she always comes back from this place as if she's been traumatized. I notice the difference from when I would take her to a private groomer who was able to pay individualized attention to her and only had 4 dogs at a time to care for within the time period I left Leia there. I would have to expect that Leia gets the generic department store grooming experience due to the volume of dogs, the speed with which they are expected to deliver and the way the kennel space is set up with dogs stacked on top of each other. Each of the groomers seems lovely and they have the window so you can watch as the dogs are groomed and check for quality control. The spawdicure comes with a facial, massage and I include the oatmeal bath because my dog has hypersensitive skin. They say they brush their teeth but it must be superficial because i don't notice a difference. Also, I've seen some nicks on my dogs face-that may also be because I ask for her to be shaved super low to accomodate the frequent baths I give her due to her sensitive skin. I've included a picture of the outcome. I continue to go here because of convenience of location and there is nothing outright alarming about my dog's safety or health when she is returned to me. Just that she acts crazy like she wants to get out of there when we leave however again I think thats because of the volume of pets being kenneled. When they check in the pet, they could be friendlier however I am sure they are stressed due to some pets not being comfortable with grooming and dog parents can be crazy. They always call to let us know when the dog can be picked up. Also, they have let me drop Leia off in the morning and as long as she is picked up by COB, they don't charge extra for the kennel fee or watching her while I'm at work.

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    11 years ago

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    We have a 11 month old 95+ lbs. Masitf mix , best way to descried his temperament is he like Ferdin…read morethe bull. He large energetic but very friendly. Wanting to socialized while working off some of his energy we decide to place him in day care. We originally placed him in a different day care. Discrimination is the only work I can use to describe our experience with them. After just a hand full of time they asked us not bring him back cause he was" too big." That is all they could say, there was no incident, they simply did not take the time nor had the experience handling my breed of dog Being a working we need to get our dog out, we decided try out The Barking Dog. They took the time to listen ! The day of his evaluation we explained our previous experience & who our dog personality as well as needs. They took the time to explained their evaluation process to place him in a group that fit him. Their groups are smaller than the previous day care. They slowly introduced him to the other dogs so not to over whelm him. When he was picked up on his fist day he was calmer than previously , & wiped out! We could not be more happy!

    I will never take my pet here ever again! My cat needed to be boarded while I was having life…read moresaving medical treatment and they almost killed my cat! My cat was incredibly sick from her boarding stay with them. She still is incredibly sick even now and it's a week and a half later.  I completed the survey they email you asking for feedback after my pet's boarding. At the end of it they request you to email them if you had any issues before you post any reviews. I did so 5 days ago and no one cared enough to respond, so now I'm warning everyone about this awful place.  When I picked her up from her boarding stay, she was sneezing and had a noticeable foul odor when the person brought her out to me in her cat carrier.  She's needed to see her vet and hundreds of dollars have now been spent to help her get better. She's had a fever of 104.9, is sneezing nonstop, barely eating, pawing at her nose nonstop, her eyes have discharge, and her right nostril is completely blocked. Her vet said it was a upper respiratory infection and a bacterial infection. My cat has never been sick once in the almost 2 years I've had her. She's absolutely miserable still at this moment.  I paid extra for the gold package for her stay with them. If she was getting all the extra attention that is supposed to be included in that, there's no way they couldn't notice she was very ill. Then on top of that, the sheet with notes about her stay only said one thing: "She was shy at first and then turned into a purring machine." Nothing about how she ate, nor how ill she became. The fact that no one bothered to care that she was ill or notify me is appalling. She deserved way better than this. The fact that no cared to contact me about this is equally troublesome.  She also didn't come home with everything she arrived with there. This required me to have to go in and get her blanket this later in the week. They treated me like I was inconvenience when I went in to get it.  She will never board with this facility ever again! Do not trust them to care for your pet! Update: They are claiming they've called me and left me voicemail messages, which is a complete lie! Vanessa Nevin emailed me today (6 days later) and I have already responded to her. Stop lying and trying to downplay your negligence. You've made a bad situation far worse. Worst customer service I've ever experienced.

    Pet-Agree, Inc. - A sampling of the 10 page handout for Level One (aka Basic Dog) obedience course: foundation training, behavior modification, etc.

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    Have been a long time client of Pet-Agree, for training classes with several dogs (even a foster…read moredog) and boarding/day care. We don't go as often as we used to, but the staff still remembers us; they've had some long-term people there for as long as we've been going, 11 years. Owner/Trainer Karen Smith is just a lovely lady. She's extremely good at what she does, and has a good sense of humour (definitely a plus when working with dogs). Though she's all about positive reinforcement, that doesn't mean a dog doesn't learn there's a consequence to a bad/unwanted behavior. She makes the classes interesting and fun and she educates herself, and her staff, on new training methods and things to try with the dogs. That's fabulous for those of us who have taken multiple dogs through the various levels of classes over time. It would get boring if we weren't as enthused as our dogs; they'd pick up on that negativity. We've done private lessons with a couple dogs who needed more than they could get in a group scenario; one who hadn't been socialized as a puppy and was afraid of a dust bunny never mind people. It took a year working with Karen, but it was glorious to see that dog blossom. Not only did we do basic obedience, behavior modification, lots of desensitizing, but Karen educated me back then on what makes a good dog food, and how some ingredients were thought to affect behavior. And she introduced me to herbal remedies as well. It was a complete, successful, program. She is a wonderful trouble shooter when you're having a particular issue with your dog. If one thing doesn't work to resolve, she'll suggest something else. And Karen or her assistants, are always available by phone when you have questions between sessions. They would write summary notes of your lesson so you didn't have to try and remember it all. I hope they still do that because those are handy to keep on file to refer back to over time. You just have to be willing to do the homework and then the results speak for themselves when you have a dog that is a pleasure to live with and for people to meet in public. It's been invaluable with our Rottweilers - they've been breed ambassadors and shown people the true nature of the breed - oversized lap dogs! Our dogs love going to daycare and they don't even mind boarding for a few nights. The staff get to know the dogs and will assess to determine which other dogs might be good playmates. Of course it varies depending on the dogs that come in day to day, but they know the regulars and who might be compatible with whom. They get regular rest periods, and are monitored for stress. Some people criticize the set up of the multiple play yards and what they feel is not enough staff to supervise, or leaving collars on. I understand those criticisms, and know that accidents can happen quickly, but in the time we've been using Pet-Agree, never heard of it happening there. They're doing something right. The place is looking a little less glossy the last few years, and they don't have webcam abilities, as some trendier places do, but it's always clean and full of lots of friendly smiles - human and canine. :)

    Update: 6 years later I still love this groomer. Sadly, we moved out of state too far for them to…read moregroom our dog. After 2+ years I found another groomer but they still aren't as attentive to our requests as Pet-Agree.

    PetSmart - petstore - Updated September 2026

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