They gave me a $60 price for a dog grooming with bath and nails clip - then when I pick up my dog - they charged over $100.00 Nothing else was done. I talked to the manager and they said - Well sorry, I don't know why you were told that! But that is the bill! This happened to me twice at the Panama City Florida store. I will never go back. I would give a 0 star if Iit was available read more

OMG... whr do I start The grooming is great However, if u can gt past customer service desk, good luck!!! ‍ First, I was tkg my puppy in to gt groomed & a customer ws blocking the door w her foot. Only one pet in at a time. Why? Whn? My dog is trained!!! Why aren't others? Thn whn I wnt to schedule an appointment the gal ws so rude. Mk sure she hs her shots etc... It was NO.. NO... it wasn't I'm sorry no ma'am. I haven't tkn my puppy bak. I've bn going thr for three years & hvn't bn treated ths way. I can go elsewhere. ANd I have. Thank you read more

My dog and I come in this PetSmart all the time to buy dogfood and she loves to look at the birds and rats, who always come up to see and interact with her. An old woman employee yelled at us for "scaring the animals". Will support another business who appreciates their customer base. read more

Love the way they set this store up with the aquariums & live pets in the back. I wish the other petsmart's set it up this way where the tanks are covered by a dark ceiling so the tanks look more alluring & appealing. Having all the animals close together just feels better for pet shopping. I found ghost shrimp that I didn't find anywhere else in a while so I'm happy! read more

PetSmart - Aquariums - Pet Training Near Me - Panama City Beach, Florida

Thanks for such a great experience last night! The team is great and great service. The help your employee offered me saved me a lot of time looking for myself. Always a great experience when I come to this location! read more

We have been loyal customers of PetSmart's grooming services in Colorado for many years, but our experience at the Panama City Beach location, (15500 Panama City Beach Pkwy #340, Panama City Beach, FL 32413) was highly disappointing. The staff in the grooming department were unfriendly, unwelcoming, and seemed unhappy in their jobs. We interacted with four employees, and each one had a poor attitude. In particular, Carmella was extremely rude and unprofessional. When we brought our concerns to the store manager, Jenna, she dismissed them without any apology or acknowledgment of the issue. If you're looking for loving care for your fur baby, you won't find it at this PetSmart. They have lost our business for good. We recommend trying Dr. Norms or Happy Tails grooming services instead--you'll save yourself the stress, and your fur baby will thank you. read more

They are absolutely so rude. I was looking at a snake and was thinking about buying it and she said no I couldn't hold it, did she think I was going to buy it without knowings it's temperament. Also the act like you know nothing about animals. read more

My dog went in for bath and trim and came back in pain with a broken tail. I took him to vet and he said it looked like they grabbed him by the tail or it was caught in a kennel. The groomer denied anything. I sent the $250 vet bill to corporate and they never paid it. I will never be back and don't recommend them at all, ever. read more

Jennifer groomed my Goldendoodle last Saturday and shaved her from her nose to the end of her tail. I never received a phone call and was so upset when I picked her up. I asked what happened and Jennifer rudely responded she was matted and I said there was no way, other than her ears and when I dropped off my 3 dogs they did a head to paw examination and I checked off the cut preferences etc. I said she looks ridiculous to Jennifer and Jennifer said Yes she does, never apologized and was so unprofessional and rude. Do NOT allow Jennifer to touch your furbaby!!! read more

Rude receptionist in grooming. Unwilling to work with customers. Felt very unappreciated as a previous customer.

For two weeks in a row a groomer has not shown to work and the appointment to get my dog groomed cancelled. First on 6/1, then today (6/7) happened again. As I was driving onto the parking the cell phone rang and it was Petsmart telling my appt cancelled!! So I had to turn around and go home as they could not accommodate my dog, in spite of the fact this was the second time in a row they have done this. Totally unreliable and irresponsible place which I will never use again and will spread the word to others. #petsmartsucks read more

told me I should take my 13 yr old 6lb toothless female Maltese rescue somewhere else from now on because her face is too hard to groom because her tongue hangs out? Does the "training & experience " their groomers suppedly have not include working on toothless dogs? The associate in the grooming department was rude & blamed my dog. The store manager was dismissive, the grooming manager just stood there silently, & no one acknowledged my feelings or even looked at my poor dog. I have contacted their corporate office. read more

Big thanks to Jenna at petsmart for helping my teen daughter who was in town on vacation and found a newborn kitten and after waiting a few hours to see if momma appeared she went to buy formula. Jenna took charge and fed and cleaned this little baby and even talked with the local foster we found. She said she would have even taken the kitten if we hadn't found someone. Above and beyond. read more

PetSmart - Jenna feeding newborn kitty - Pet Training Near Me - Panama City Beach, Florida

We found a newborn abandon cat and came into this location searching for help as no one would help. Not only did the staff (especially Jenna) help, but Jenna also assisted in hand feeding the newborn, cleaning him up, and offered to help find a foster. Thank you so much read more

PetSmart - Pet Training Near Me - Panama City Beach, Florida

Grooming told me they were open until 7 on the phone. They said come on in. I show up at 6:15 and the groomers had already left for the day after they knew I was on my way. Very unprofessional. Wasted my time. read more

Went in the PetSmart today meeting a few things that the vet mentioned. Couldn't find anyone to wait on me except the cashier no one else was around and also some of the prices were absolutely ridiculous for a tube of dog toothpaste and then went over to the fish and there were some fish quite a few actually just floating dead in the tanks nobody had even cleaned them and get rid of them I would assume they clean their tanks and get rid of the Dead ones. Change my mind about getting fish there. read more

I decided to give PetSmart grooming one last shot even after they gave my dog back to me with a big cut on his leg last time that no one seemed to know how it happened. Today, when I went to drop my dog off, the groomers were running behind so I had to wait, then the staff was rude and seemed inconvenienced when I asked if the store would ever go back to allowing customers to drop off their pets early for morning appointments which I have done numerous times in the past- until earlier this year when they stopped allowing it. I have been getting my dog groomed at PetSmart for years, but now I will find another groomer. This place has gone way downhill. read more

DOG OWNERS BEWARE!!!! Do not use this place for grooming!!! Go to Angels or Barks, Bath and Beyond! Took my beagle to get groomed and apparently after they groomed him they tried to shove him in a crate and he bit the groomer. They then proceeded to call Animal Control and give out all of our information (address, phone number, names) WITHOUT our consent!! If you are a dog groomer then figure out a way to put a dog in a kennel without provoking him because he would NEVER bite anyone unless he was scared. And how dare you give out our home address without our permission!! They also have no solid proof of him biting anyone. Will NEVER be back and will make sure EVERYONE I KNOW DOESNT GO THERE!!! read more

I know that the store as a whole is great! Salon, petcare, core or adoptions . They all do the right thing and follow policy. If you don't care about your pet or the pet policy then go somewhere else. They care about your pets. read more

Made an appt for grooming. Went in 10 minutes before the appt time and they said they didn't see the appt in the system. Showed them a screenshot of the confirmation and verified it was the correct date, time, and location. They said they still didn't see it and couldn't help us. Spoke to the manager and she said it was a glitch in the system and they couldn't help it and were booked all day and were booked weeks out. This was a total lie because we had just made the appt the night before and there were 4 times slots available to choose from. At this point we opted to take our business elsewhere. If they can't be ethical and honest to your face how would they treat my animal when I'm not there???? No thanks!!!! read more

We found an abandoned cat and they helped us nurse the cat back to health until we found a suitable owner lol

This place is horrible. We went there to buy fish tank plants. When we brought them home they were infected and killed out fish. When we called the store we talked with Abby the store Manager. She is rude, unprofessional, and incompetent. She had no solution or options to the problem that Pet smart killed out fish. If I were you I was stay away from here there are so many more pet stores that care. This was an aweful experience and all they care about is money even after they kill your pet. read more

This was my dogs first time being groomed. He's a lab mix, 1.5 years old. Well he was terrified going in. I didn't feel any warmth from the staff inside. He got a bath, a treatment from shedding & his nails filed. He looked good & smelled great. His harness was twisted when I picked him up. His report card said "he was so scared of everything" which i expected but I feel that the groomer should have spoke to me. The staff seemed inconvenienced. I feel if you are working with animals you should love them. There was no love here. For $70 I'll continue bathing him myself. The girl at the register in the main part of the store was very nice & friendly. read more

Frustrated with PetSmart grooming. After they failed to file my dogs rabies information for the third time, the staff was not friendly. I tried to bring my dog back again just for a nail trim and file and they failed again to hold onto my dogs rabies information and my own information. Do not come here if you don't want to deal with a hassle. read more

Jennifer, the grooming manager is very unprofessional. We have been going there for 3 years and since she has been the lead, this place has gone into the dump. She charges for services not rendered. I would recommend going to happy tails. They are much better. read more

This was my first time taking my dog to get groomed in Florida. It will be my last time ever going back. The groomer was really unprofessional and kept telling my dog to "chill out" while we finished up paper work. A diligent groomer typically takes the entire day on my dog, she was done in 2 1/2 hours. Not only did she not tell me she cut my dog but the entire cut is uneven all over . Her privates are huge and swollen ( not sure how they even managed to do that ). If you care at all for your dog, don't take them there read more

Non caring employees. Sketchy customer service. You should send your employees to Pet Supermarket for training. Direct reflection on management. The only great service is the pet training. read more

When I took my dog in for a grooming appt, Jennifer (manager) had a very unprofessional attitude. She was already angry at a dog she was grooming due to he wouldn't sit still. As soon as I got home from dropping my dog off, I got a call from her stating that he was throwing up and to come back and pick him up. She said apparently he was under stress....I wonder why?? When I picked him up, he looked like his hair was butchered. NEVER GOING BACK AGAIN!!!!! Stay away!!! read more

If you want great deals, download the PetSmart app! I get to combine sale prices with my coupons from the app!Store is clean, has friendly staff and always has great deals. I get deals for frequent grooming visits as well and no long checkout lines! read more

About 4 years ago I took my standard poodle Gypsy to Petsmart, Panama City, florida, for a bath and blowout and to trim her face and topknot. When we picked her up, her ears had been shaved in a cocker spaniel style. I was shocked. My husband was beyond angry. They wanted $75. I wanted the manager. I got the manager, no charge, and the phone number of the district manager. The groomer is separate from the store. I sent my letter, photos and sentiments to the corporate office. Their response... zero. So I made a phone call. Left them a message name, number, in reference to grooming shop. Their response... zero. How much money have I spent in their store since then... zero. How many people have I told... everyone. read more

Please if you care about your pets DO NOT take them to the grooming area in Petsmart. I honestly have never written a review but after my 2 experiences with them realized that they don't take pride in their work nor do they in their customer service. I have a beautiful goldendoodle with gorgeous long eye lashes...well the 1st time I took her they cut about half of them off! Not to mention a few areas that were left long due to them not doing a through job. The groomers make you agree to a price before hand and now I see why...to rip you off. The 2nd time I took her, I specifically mentioned the eye lashes and wrote on the paper next to the price I was made to initial by not to cut them....once again THEY DID!!! I will not be going back. Ever. read more

This location is clean and has a very helpful and friendly staff. All their pets seem to be taken well care of, and my cat loves going to their grooming salon! They do an awesome job! read more

After moving to Panama City Beach a year ago I finally decided to try Petsmart for my two small dogs grooming needs. The first time I took both of them and I felt like they listened and cared as to what I wanted done. I paid for an express service for both of them (back to back appointments) and they both looked okay when I picked them up. Then I noticed that one of them was lame behind, the vet said it was most likely a result of standing on her hind legs too long while being groomed. When it was time for another groom I made appointments for them a week apart and did not opt for the express groom. My groomer was 15 minutes late arriving at the salon for my appointment but I dismissed this due to recent hurricane and travel issues. My dog looked okay when I picked him up but did have lots of straggly hairs in numerous areas of his body. I was upset that the groomer did not bring him to me to see if I was satisfied and thus she did not receive a tip. Today I had an appointment for my other dog with a specific groomer. I had received 6 reminder emails before the appointment and numerous text messages all within a 6 day period. I confirmed the appointment this morning. When I arrived I was told my groomer was not going to be there and someone else would do my dog! I was irate and asked why I was not called. I spoke to the store manager to express my anger at how I was treated and left. Doubt I will return as I do not feel that they treated me as a valued customer or with any degree of respect. read more