I wanted to send praise to a couple employees! Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome! read more

I bring my client here since she got her cute kitten, Precious. After seeing that they have a kitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price. read more

PetSmart - Pet Groomers Near Me - Roseville, California

Very disturbing experience at the PetSmart in Roseville grooming salon. Staff stopped the service and labeled my cat "aggressive" after he bit an employee. (I would like to add in that I completely understand stopping the service when the employee was bitten) That behavior that is completely out of character for him. He was returned to me soaking wet, tightly restrained, a towel over his head, and extremely stressed (the groomer told me he was growling, which I have never heard him do). When I grabbed him he clenched onto me so tight and was shaking so badly. Once home, I found one of his nails had been cut far too short, with redness and what appeared to be fresh bleeding. No one told me this happened, instead they made us feel extremely bad and like my 11lb cat was a feral animal. Cutting the nail too short is painful (explains his reaction) and can lead to infection. The lack of transparency could have been detrimental if I hadn't noticed and monitored it myself. I would strongly advise against using the PetSmart in Roseville for pet grooming, especially for cats. I can assure you that PetSmart will not be seeing me or my baby again. read more

PetSmart - Pet Groomers Near Me - Roseville, California

We visited this location to get some catfish for our tropical aquarium and we're so glad we stopped by! All the tanks were bright and clean and had no algae, snails, or dead fish. We could tell that the management and employees at this location truly care about all the animals, including the fish. Our next wonderful surprise was being assisted by Miranda, who was truly a breath of fresh air! She was professional, friendly, courteous and very knowledgeable. We will definitely be making this our go-to store for all our pet needs! Highly recommend this business. read more

I cannot say enough good things about Aniya, the dog trainer at the Roseville PetSmart! She is absolutely incredible -- knowledgeable, patient, kind, and so passionate about what she does. You can tell she genuinely cares about both the dogs and their humans. She takes the time to explain everything clearly, celebrates every small win, and makes training fun and confidence-building for everyone. My dog adores her, and I always leave her classes feeling more capable and connected with my pup. I just signed up for another 6-week course because of how amazing she is. PetSmart hit the jackpot with this trainer -- she's the best! read more

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I've gotten to know staff they are nice and very helpful. They go out of the way to help and treat my beagle with kindness!

I take my dog to PetSmart for grooming, and Irene is truly the best! She's a total dog whisperer--so patient, kind, and incredibly gentle with my pup. We tried a few groomers before finding her, and now I wouldn't take my dog to anyone else. Irene is not only sweet, but also extremely detailed in her work. My dog always comes back looking and feeling great! The entire staff at PetSmart is also very friendly and eager to help, creating a positive and welcoming environment every time we visit. Highly recommend Irene and the grooming team at PetSmart--they genuinely care about the pets they work with! read more

I brought my 1.5 year old gentle poodle to Pet Smart to be groomed by Christy. She didn't shave his tummy, she cut his toe nails super short and he's afraid now. But worst of all she called me when he was ready for pickup and said his tail was matted and she shaved his beautiful white tail! I was so upset, took a picture of my beautiful boy, showing his shaved tail and complained to the manager. He was very nice and said she shouldn't have done that and gave me a full refund! Don't go to Christy, she must not be experienced! read more

Aniya is a great dog trainer! She worked with my 7 month old Labrador and successfully trained her for basic obedience and socialization. I highly recommend her. Very passionate about working with dogs and their owners. read more

The grooming part of the building is disgustingly dirty and smelly. The Rocklin groomers should go to Auburn Petsmart and take a look at how clean and great smelling it is. The groomers do not act like they like animals, I feel they see an easy pay check. One of dogs was treated badly and the other came back smelling like crap. I will not be taking my animals back to them. I would like to give them -10 stars read more

We recently completed the 6 week puppy training class. We highly recommend this class. The class trainer, Aniya, is very knowledgeable, patient, a very good communicator, obviously likes dogs and takes an interest in the puppies. read more

Brenna made my dog feel more calm and safe. She made checking out so much easier and quick.

Never going to the grooming service again. Everytime we walk in there the groomers are rude and have a bad attitude. When I came back to get my dog he did not look good. They cut him the wrong length and his paws looked terrible. read more

PetSmart - kittens for adoption - Pet Groomers Near Me - Roseville, California

My review is specifically for their grooming services, and honestly, they don't even deserve one star. I own a beautiful Maine Coon cat, and they completely botched her grooming. I will never return. Thanks for nothing. read more

Shout out to Christina! When going to a pet store you never know if the person is going ti be someone who actually likes pets or is just there to make a paycheck, but Christina you can tell loves animals of all kinds, she helped me get set up with a hamster cage for a new hamster and showed me one who was adorable, she clearly cares for the animals there. She is also very knowledgeable about different kinds of animals like reptiles, fish, and small mammals in general. I definitely recommend she get commended for her work, I trust she knows what she is doing and saying. 10/10!!! read more

These two love having clean bodies and freshly cut nails from Petsmart! The staff is sweet on them! read more

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Took my Golden Retriever, Prada, here for grooming services. when the attendant first approached my dog, she was very nervous but he continued to force himself into her space until she was shaking and pinned in a corner. I was a little nervous to leave her based off the poor introductory etiquette but figured she'd be ok once we left, so we left her there for her appointment which they said would take 4 hours. about 4.5 hours later i received a voicemail saying my pet would be ready for pickup in about 30 minutes and that she was a little nervous but doing well for her trim, so i headed to get my baby. when i arrived to pick her up there was a bit of a line out the door so i waited for my turn. as i was waiting, i heard a woman from the Banfield vet area come up with paperwork and say to the receptionist that my dog could be released. I asked the groomer what had happened to my dog as i had received no notice of an incident where she had to go to the vet and she stated her foot just kept slipping off the table and then she slipped off and the employee caught her, but they brought her in to be checked anyway. They checked me out and comped my whole grooming service due to the incident, which seemed a little off for such a small incident. fast forward to the next day and i received a call from Banfield following up on Pradas condition and i asked what she had been evaluated for because what i was told didn't seem right and the vet confirmed the notes stated she had slipped off the table and had been dangling by her leash for a second. my dog is being so skittish now and i'm really upset i wasn't notified of the incident in the first place, let alone told she slipped and was caught when the notes clearly said she was dangling. i would NOT bring my pet here again, and recommend that you do not bring your pets here either. It was super unprofessional that they did not notify me, and when asked, they lied about my pets incident. read more

Pet Smart has all the doggie supplies I need. I've been shopping at Pet Smart for 15 years.

This place ruined my dog. I asked them to "keep the ears" and I think someone touched him inappropriately because I can't touch his butt without him whimpering. read more

PetSmart - My shaved rat :( - Pet Groomers Near Me - Roseville, California

Made a 1230pm appointment for my dog to get groomed. Showed up 10 minutes early since it was her first time and wanted to make sure I had time to tell them about her. After waiting 25 minutes in line with 5 other dogs to check in, we left. She was anxious and barking at all the other dogs the entire time, I didn't want to stress her out any longer. What's the point of making an appointment if after 25 minutes you're still not at the front of the line? read more

I am beyond disappointed in the treatment my 4 month old golden retriever received today. First off, I should have listened to my gut when the uneasiness began when I walked into check in. One employee was grooming a dog and actually singing a song about the dog and how difficult they were. It was only once she realized I was standing there that she changed her tune and began singing a more positive version. Second, I was told 1.5 hours, but it was 3, which didn't concern me until I realized how my puppy was treated. Third, when checking out with the groomer I learned that she was unable to trim my puppy's nails because he was too uneasy about it, that didn't surprise me because he is a puppy and it was his first time going to a groomer. I asked if the price for the package would be reduced since a service wasn't done, to which I was told no. When I began questioning this I was then told my puppy was aggressive and bit the groomer when she couldn't get him into the crate and shoved him in there. I should have clarified if it was a nip or a bite, but I was more focused on the fact that this said bite occurred as she was shoving my puppy into a crate. He has never shown signs of aggression with strangers, cats, dogs, and children ranging from 2-15. If he wasn't cooperating I would prefer a phone call to come get him rather than mistreating him when he was scared. Between this incident and the one of the other groomer singing a song about how difficult the dog she was working with was, it is apparent that not all of the employees understand professionalism and empathy for the animals that customers are trusting them with. Needless to say, I will not be returning. Update: I received an email after I completed a survey from PetSmart about my experience. I was hoping for clarification on the incident, as well as PetSmart's protocols. Unfortunately, but not unexpectedly, I have not received a response. read more

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I've called 2 times in the last 2 days. They wouldn't let me cancel my order when I realized I sent it to the wrong address and then when I tried to put an apt # there was no option for that so idk where it will be sent to.. then I look today and realize they canceled an item in the order without telling me and wouldn't even give me an option to replace the item. Then they continued to charge me full price for my order knowing you didn't have the size or item.. I called and the representative hung up in my face forcing me to call back and wait longer on hold... highly disappointed read more

While all the employees are great at this store, Cristina is awesome! She is especially helpful in the Aquatics department in helping me with all my fish and aquarium needs. She knows a lot about fish, and how to care for them, and is extremely helpful. Cristina always has a big smile on her face, and is highly energetic, and a pleasure to speak and engage with. I think it would be great to have her head up or manage the Aquatics department. She has great customer service skills and would be great in a management or department hesd role. I say this as a V.P. of Sales for a prominent food brokerage firm selling to the major supermarket chains here in Northen CA. Thank you! Tracy Higgins read more

We took our two Golden Retrievers in to be groomed. Requesting just a light trim , shaping up their fur Our dogs came back looking like labs ! They told us it would be a light feathering . Our one golden has razor burns/ scratches all on his belly !!! Our other golden only about 6 of them . What makes me most angry is we feel helpless , once their fur is removed their is nothing u can do , Our only recourse is Yelp read more

PetSmart - Pet Groomers Near Me - Roseville, California

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Overall have been there multiple times and have had great service. But, the fish department needs improvement. Quite a few dead fish and common sickness on some. read more

I was very disappointed with my service at the salon for various reasons. 1. There was a major lack of customer service from the time I walked in. The workers seemed miserable while complaining about being there and the animals. Especially the tall woman with glasses and long wavy hair. It wasn't a friendly environment. The workers didn't even check my information on the services I wanted/filled out before asking me a bunch of questions. It would be one thing if it was confirming but clearly they didn't even check. I was spoken to in a rude manner by the woman I mentioned. 2. When I made my appointment I was under the impression that it was going to be with a fully trained groomer. I found out that not only was my appointment was someone different than I was told beforehand. I get it a employee may not have been in and things happen. However, I got an apprentice who seemed like they weren't receiving much if any help from the other workers that were there. 3. They didn't even complete part of the service I scheduled beforehand. 4. They also trimmed my pets nails too short. read more

Horrible Groomer! My puppy was traumatized of what she did! She charged as for an hour of brushing my puppy and when we picked him up he is all shaved. My puppy was stressed of brushing him for an hour then end up shaving! Never let your baby handled by Caitlyn. My puppy even cried when he looks up himself in the mirror! read more

Went to Petsmart initially in Rockland and wanted to see the leopard geckos my daughter has been wanting one we were told no because there wasn't any workers but we could buy it and return it if we wanted to. So we left and then we went to the Petsmart in Roseville off of Fairway they were very busy and understaffed as everybody is but they were not rude and still helped us. First Shila came and showed us the gecko and told us a little information and then went and helped other people once we came back Shasta helped us who is very knowledgeable helped us with everything even though they were very busy with a smile and happy to do it. Was very pleased with the service and my daughter is very happy with her new friend thank you read more

PetSmart - Pet Groomers Near Me - Roseville, California

I used to like this PetSmart. I will never go back. I asked 3 different people over 40 minutes to help me get down Cat Litter. I was told someone would help me each time, but they blew me off, no one showed up they did not value me as a customer. In the time they ignored me, I was able to order what I needed from Chewy. Com. I ended up only buying what I couldn't wait 3 days for. read more

I absolutely love this location for the grooming services! They are all so nice and amazing with the animals! Dylan goes over and beyond to make my doggy happy and comfortable! The prices are great for the quality in care you get and my doggy looks amazing and refreshed!! I highly recommend this location for grooming services!! I love PetSmart's rewards program as well!! Points add up quickly for a nice little return when you feel like using it! Lots of deals always going on, they carry the best brands and their return policy is so comforting since not everything always works out for your pet and they make it very easy and hassle free! read more

Horrible service. Came in yesterday and the line was almost to the vet clinic. Today, only 3 people in line and I've been waiting for 20 minutes already. Petco has such better service. I think I'll just make the drive next time. read more

We brought our dog in for a "Poodle Cut" (hair on head, whiskers, fluffy ears, ball of hair on tail..etc) to PetSmart Roseville. The pictures of before and after tell the story..........not a hair left on his body....even his eye lashes were trimmed off. Personally, I find this not professional at all. And then having to pay $60.00 for this? Especially as fall sets in and the weather is cooling. He is already starting to shiver in the evenings.....Never again to PetSmart. read more

PetSmart - Before - Pet Groomers Near Me - Roseville, California

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I had an 8:00am appointment along with three other dog owners. They did not unlock the door until 8:20 while the 8:30 appointments were arriving. The excuse was a staff meeting, ARE YOU KIDDING. Customers are obviously not a priority at the Roseville PetSmart. read more

The girl with the short curly hair and plugs is so sweet! She greeted us at the door and asked if needed any help finding anything. The place is clean and organized in a way that's easy to find what you're looking for. It was nice to see so many small pets with little "I found a loving home" sign in their enclosures too! If we didn't travel from EDH just for our pits special dry food, we would've never found such a nice location. read more

Our cat is 23 years old, deaf, blind, and an able to groom herself. She started developing dreads and we tried to brush them out but she would take off running, and that was terrifying because she can't see. So we decided to take her to Petsmart. They told us that they might have to shave her dreads off which we agreed to. She has her own little house with a heated bed in it so no worries there. The problem was they just shaved her sides and back and left the dreads on the back of her legs and her underside. When I picked her up she was in her cat carrier and so I didn't get to see her until she got home. I was shocked and disappointed to say the least. See pictures below. By the way, this cost $77. She weighs less than 4 pounds. read more

PetSmart - This is Lola now. - Pet Groomers Near Me - Roseville, California

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The groomers are amazing here! They are absolute rockstars! My huskies are a pain and have separation anxiety from each other. The groomers know ahead of time and make sure they put them in a kennel together. Their furminator special is great for dogs who shed all the time. It's a shampoo and conditioner treatment and then a 20 min comb out. My dogs always look amazing afterwards. Thank you PetSmart grooming team!!! read more

PetSmart - Pet Groomers Near Me - Roseville, California

if i could give this place a 0 i would. i saw MULTIPLE dead fish in almost every tank. not only is that sad and traumatizing for anyone who sees it, but it is not healthy for the living fish. this is horrible and the fish need to have better care. read more

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My Goldendoodle got scheduled with Karina at this place and two days later she has developed scabs and hair loss!!! Her vagina area is also swollen and has red bumps! read more

The scheduling was a bit disorganized and although the trainer was very nice we got much more out of dog training videos found online. A lot more talking and stories than actual training for my liking. read more

Walked out of Petco this weekend when the crass / rude girls behind the counter @ the groom area treated us & our 13 year old choc lab like we were aliens. Drove two blocks away to Petsmart, showed them our dog & they were kind courteous, and adored of my dog. Made an appt for today & dropped him off this morning . They welcomed all 96 lbs of this drooling, licking / kissing majestic beast as if he were their own dog. AMAZING! They even alerted that he may have an ear infection so he was taken to the vet after his grooming & he did indeed have an issue with his ears. Cannot say enough good things about each & every person that works there. They are truly dog lovers & seem to have fun doing what they do. read more

PetSmart - Pet Groomers Near Me - Roseville, California