1. PetSmart

    1. PetSmart

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    San Antonio, TX

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    PetSmart

    2.7 (55 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Patricia L.

    PetSmart is great when you're looking for special or certain products for your pet. I have a cat so I like to come in once and a while to change up the type of food I get her. They have a wide variety of cat food brands which is priced comparably to say grocery stores but here you get more variety. One thing I didn't like at the store is the aisles are very tight in the cat section. The cat section is near the fish section and it's really hard to maneuver through the other aisles. Instead of going up and down the aisles I had to go back up the aisle to get to the next. I like to look through the cat toys for something new and fun to entertain my cat. Luckily I found a cool toy that auctions to the floor and she can swat at. It came with catnip so she was highly entertained. They also have pet adoption events on the weekend and have cat adoptions everyday. I'm a firm believer in "shop don't adopt" so I like that they have mutt cats and dogs at the events.

    Fawn G.

    I recently obtained a 10 week Lhasa Apso and right away I knew he was a country boy! He was a little dusty but not matted. I wanted to make sure he was nice and clean for my daughters surprise. I called around to a few places to see when I could squeeze in a shampoo and cut. Apparently places require recent shots and days notice! When I called Petsmart they asked his breed and age. Luckily for me since he was less than 4 months they could see him (and right away too)! The employee was very helpful once we arrived. There were several other employees very excited with the pets in the grooming area. There were also a lot of happy customers bringing their pets too. I felt pretty confident in my choice. After being asked several questions on the type of cut (very helpful) they told me they would call me in 3-4 hours when he was ready. That was nice, so I left him. 2 hours later I was called and rushed to see what sort of work they did. My pup was stoked to see me! The groomer gave me a report of how the cut went and any recommendations that was very helpful to this new pet owner. He looked perfect! They did a great job on every piece of my pups body. To review the rest of Petsmart, I was again impressed with the employees who were all very happy and helpful. The two men at the check out counter gave me good tips on the treats I choose and the right leash for training. My major complaint is the lack of fashionable small dog collars. They had the typical pink/blue/red/black with jewels, but I wasn't looking for jewels. So I searched in the cat section and found exactly what I wanted. I got home and realized it didn't have a metal loop for his leash though dang it! Ill make it work, but the better selection would've been helpful!

    Dog food

    I picked 2 stars because I purchase from this store often and they're usually great. I walked in and looked for my dogs food. There were none on the shelves but that's normal. It's always sold out from the shelves, but I always check the app to see which stores have this food in stock. I always walk up to the clerk and ask if someone could check in the back because it says I'm able to purchase and pick up from this store today. I did just that. The clerk got on the ear piece and asked if there were any in stock. Whoever was on the other side of his conversation told him no, if it's not on the shelves, they're out. I asked him to see if someone could please just take a look because I can order from the app and pick up in 3 hours from this exact store, so there must be a bag somewhere. It was also the only store in ALL of San Antonio and surrounding areas that had this food. The clerk told me to order it and come back. How rude! I got pissed. I told him to have someone meet me in the back otherwise I'll be looking myself. I walked to the back and waited a minute then decided I'll just go through their inventory myself. I found it immediately at the very bottom of a stack of other 24 lb bags of dog food. I moved 6-8 bags neatly to the side, grabbed my bag and marched to the front. The manager walks by as I walk out of the back inventory area with my bag. The clerk rings me up and I tell him I want a discount for doing their job. He chuckled and told me the total. I told him I was serious, so he told me the price again. I told him to get the manager up here because I want a discount. The manager walks up and I explained what happened and that I was a discount. She said she could do 25%, which I appreciated, but never she apologized or said anything more and walked off. Do better people.

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    8 years ago

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    15 years ago

    Always pet friendly and clean! I never have to wait in line and their pet perks card is the way to go!!

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    10 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The cat section is near the fish section and it's really hard to maneuver through the other aisles.

    Mentioned in 2 reviews

    Read more highlights

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    They have my pups tired and clean after playcare . Have not used them for boarding yet but hope…read moreto soon

    The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

    Lucy's Doggy Daycare and Spa

    Lucy's Doggy Daycare and Spa

    (180 reviews)

    Thousand Oaks location could use some assistance. Dropped my pup off for an 8 AM appointment, and I…read morecalled at 12:30 to see what's going on. Associate explained he didn't like the blow dryer. News to me because he's had baths at multiple Lucy's locations many times and regularly. They explained they were letting him air dry. Air dry a GSD? Now he smells like wet dog. When I picked him up at 12:50 no bandanna or cologne. Not the first time they missed that. Makes you wonder if all the services were performed when you pay $150. Manager attempted to interject but kept interrupting me. At that point, I was checked out. He stated he would inquire and call. No attempt to fix it right then. It's been two and a half hours and still no call. I'll drive a bit further to the 1604 location or look for another dog bather.

    I LOVE, LOVE, LOVE this place. The grounds are beautiful, the staff is super friendly, they are…read moresuper organized with pick-up and drop off and very reasonably priced. They offer full days and half days too. They have little pools for the dogs to walk in, trees everywhere and lots of shade for the Summer months. They have live cameras (accessible through the web site) in all areas to watch your kids throughout the day. They ensure all vaccinations are current so your dog will be safe and complete temperament tests before your dog interacts with the pack. My boy was recently adopted from the Animal Defense League and he was so scared. I am sure he never experienced Doggy daycare before. They were patient with him and loved on him as if he was their own. When he got really nervous they separated him and gave him some space. He is now a regular several times a week. They have great financial packages, offer tons of services and soon they will opening the area to wash your own doggies. They also offer free day care if you have a primary dog and foster another and they are dropped off together. How amazing is that!!!!!! Ten stars goes to Lucy's.

    PetSmart - groomer - Updated September 2026

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