Do not bring your dogs here to be groomed! i took my one year old Australian shepherd to be groomed with a sanitation cut. Not only did my dog not get a sanitation cut because it was " hard to get too" but they aggressively combed out my puppies Mats behind her ears to the point that her skin was showing and pink! They could have used a clipper... overall my dogs hair cut was uneven, they hurt her ears and the place had fur from Previous haircuts all over the place. Place was filthy. I don't think they're qualified to be groomers in pet smart read more

Jessica was an excellent trainer. Fig and I went through all three courses, Beginner, intermediate and advanced. She has given Fig a great foundation to be the best behaved dog she can be. I highly recommend her for any level you would like to train your dog! read more

PetSmart - Fig - Pet Training Near Me - St Augustine, Florida

I order my Dog supplies from food, treats toys etc when I go inside I get fantastic service if I'm busy I have it delivered it's on time and easy read more

The best pet store in St Augustine! The staff is very knowledgeable & always very nice.

I am disgusted with PetSmart; they mutilated my dog and didn't even apologize! My husband went to pick her up and handed her to him as he was holding our infant daughter because I was out of town for the day. When he received the dog they said no charge. Frustrated and not wanting to cause a major scene he took our crying baby and our dog out of the store. Calling me angry and frustrated. I came home a few hours later and our older daughter hysterically crying because our dog looked like a cancer survivor. They didn't even finish the job! I am appalled and repulsed at the treatment our dog received. read more

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DO NOT GET YOUR PET GROOMED HERE!!!! Please for the LOVE of GOD never leave your pet here!!!! I took my 4lb 5 1/2 lb Shih Tzu for a mini-groom. They had her for 4 hours!!!! At hour 3 I called and was like what's going on???? I was told she was almost done and I could come pick her up. When they were walking her out to me, I thought they were bringing me the wrong dog!!! They had shaved my 4lb puppy down to her skin!!!!! When I made the appointment online, I put in the comments mini-groom. When I dropped her off, I was VERY EXPLICIT!!!! Just trim her!!! I even said, I do not want the clippers used on her! We like her fluff, we do NOT want her shaved!!!! As if shaving her and holding her hostage for 4 hours wasn't bad enough, she started throwing up. She threw up 3 times before I even got out of the store and she was shaking like crazy!!! I've never seen my puppy like this!!! She is very friendly and loving! She loves being around kids, cats and other dogs! She was literally scared to death!!! This was not her first groom- she has been groomed twice before and she did NOT react this wasy. She was perfectly fine after her previous grooms!!!! PLEASE find somewhere else to get your dog groomed!!! Obviously, I would give 0 stars but I had to select at least one star in order to submit the review!! Most horrible people EVER!!! read more

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Grooming salon is amazing! Ashley, Hannah and Lauren have all done my doodle! Amazing work and the girls are so nice!! read more

PetSmart - Pet Training Near Me - St Augustine, Florida

I'd like to start by saying everyone was incredibly nice, very helpful, and extremely trained in customer service. That being said, the grooming staff is extremely inexperienced. I brought my dog there four separate times for grooming. Each cut getting worse. He is a 5 1/2 pound Maltese and they were afraid of him. His haircut came back different every time, while giving the same instructions each time for his haircut. Also, this breed tends to have tear stains. Two out of four times, he came home still with tear stains. Which, if he is groomed properly, the tear stains do wash away. I've had to touch up his grooming each time he came home. I feel the grooming staff is extremely inexperienced and will not be bringing my dog back. read more

Bought a few tropics fish from this location recently. The week prior they suspended sale of fish due to ?? Problem. Evidently there is still a problem because after not losing a single fish in the past two years my tank got wiped out in less than a week after adding the new fish. I take meticulous care of my tanks. No over crowding, regular water exchanges, proper temperature. Bummer. I wouldn't buy here again. read more

pet smart is great for a pet store to. it toys and food for your animals. good selection, friendly staffing

Nice people. A little high in their grooming price, but they did a good job, would use them again.

Overpriced. Terrible customer service. Very unfriendly staff and it is all about anything for buck. Place gives me the impression of being very load and mismanaged. . Never again! read more

Did great job on my baby's they look great they love going there to see the girls can stop in get nails done or just get bath. Always comes put great and the girls take good care of them even if I can't pick them up right away after they call me my baby's always leave happy and play full read more

PetSmart - Pet Training Near Me - St Augustine, Florida

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I went to the St Augustine Petsmart today and Lisa and Hanna helped me they were very helpful and pleasant thank you so much for such wonderful service you are greatly appreciated Miss Reba read more

I love this Petsmart. They do a GREAT job grooming my dog. He's a nervous little guy who was abused before we got him. He does NOT like to go with anyone except us. He does like the PetSmart, never turns away when I take him. Thank you for taking great care, giving him an awesome bath, haircut and nail grinding. read more

Please do not waste your time and money using PetSmart grooming for your dog. I am really disappointed that I gave them a second chance. Originally the first time I used them the groomer was demanding I shave down my goldendoodle or else she would not do a haircut and bath. She is no longer with them so I returned for a bath, brush out, sanitary/hygiene with nails and paw pads. I paid extra for Express service . When I picked him up over 1 1/2 hrs later and he relieved himself outside, I noticed he did not have a sanitary trim to his anus. I returned to the store from the parking lot and they acknowledged it was not done but would be done since I paid for it. When I got hm home I checked and saw that the sanitary trim was really lacking both to his anus and belly area. His nails were done nicely but his paw pads looked as if they weren't touched. Please do not take your dogs to this place since they appear to be very unprofessional and lacking in their ability to actually groom a dog. I have never found it necessary to check my dog's belly or anus to make sure the service is paid for was done. It was a total waste of money but more importantly they were in my opinion not trustworthy so I would be very careful with having them handle your dog. read more

I would like to give a big shout out to Stephani!!! Very professional, and friendly to myself and her fury client!! Very happy with whole experience, from calling for the appointment, walking through the front doors,,to the result of today's visit!! I would like corporate to kno what an amazing dedicated staff they are lucky/, blessed to have!!! And maybe Santa could leave them a little extra in all their stockings ,,,,,, !!! read more

I would give no star if possible. I have shopped this permit for years. I get my dog's food delivered through a scheduled service. However we also have fish and sometimes I need to go into the store for supplies. the last few times the girl working in the fish department was rude and dismissive. unfortunately she was working today and I came in to purchase some aquarium supplies and a few new fish to add to my tank. I wish the department could be self serve as there is never anyone in it and then when you ask for help they act like they would help at all. very rude and staff and they gather together in the corner and don't help anyone. you are never greeted the store is a mess. even the ferret habitat has a hole in it with tape over it. the mouse cages and feces everywhere . this is the last time I will ever shop here again. I will also find another service for my dog food too. let I get better staff your store in st. Augustine is horrible ! read more

This salon never disappoints! The lady the was supposed to do my dogs grooming did not come in and they were still able to get Winston in. Jessica is great with my dog, Winston, and always makes him look great! We love this place! read more

Came here to buy some fish . Had to wait forever to purchase them . I also wanted to buy a new second tank. Finally after waiting some time some guy with piercings in his nose dressed in street clothes shows up asking if I needed help . When I said I just wanted to get some fish he got a huge attitude with me, but went and got someone to help . When I got home I noticed my purchased tank was missing a couple components to it. I called and asked for a manager and she was very nice!!! I explained about the missing parts and she politely explained she would get the missing parts out another setup and leave for me to come back and pick up . When I arrived I saw the parts she left. The problem however is she was no longer there ( possibly on break) and the staff gave me a super hard time about picking it up . They hesitated to call her and almost didn't believe me. Finally they reached her on phone and she told them the parts where left for me. Nice manager but employees very grouchy and no where to be found when you need help . read more

I had the best experience that I have ever had at a pet store- let alone any store! Jess greeted me at the door with a big smile, helped me find the best products for my flea-prone cat, and made me feel a lot better about the situation. I will definitely be returning especially when Jess is working! Thank you Jess and PetSmart! :) read more

In over two decades of taking care of poodles this is absolutely THE WORST groomer I have experienced. Although the people were nice and worked me into their schedule on short notice , they had no idea how to do a simple puppy cut! And the price was over twice the cost of my regular groomer! When i gave them a poor review on their own site they said they would make it better and call me for another appointment in two days...never heard from them. read more

My Mom just left Petsmart after first being mistreated at PetSupermarket- The supermarket refused to honor my moms coupon for tenth bag of food free & the manager was rude to the point my mom left in tears... THANKFULLY petSMART was smart enough to be KIND and even gave my mom a discount to cheer her up. Kudos to a great company & thank you for being nice to my mom... we just so happen to be a very large extended family of dog owners, and dog rescuers, so we will all be sure to always go to the PetSmart & never the rude competition. read more

This is a brand new store just built in the old KMart shopping center, and gives St. Augustine pet owners another shopping location to purchase items for their pets. You can find anything you need for dogs, cats, reptiles, fish, hamsters, etc all under one roof, and everything is priced pretty well- especially if you join their free PetPerks program. The store is brand spanking new, and it looks great- very clean, well organized and stocked, and is a pet-friendly store to do all your shopping. Not only can you buy everything you need for your sidekick, but they also have a grooming station and a veterinarian inside the store, so it is literally a one-stop shop for anything pet related. The staff is friendly, and I enjoyed walking around checking out all the items. I could give it five stars, but the size of this store is somewhat disappointing- this is the smallest PetSmart I have ever visited. The layout is virtually similar to all other stores, and they definitely have everything you'd need for all types of pets, but it does seem to be a bit smaller and cramped than other stores I've been to. Still, it is very clean, easy to find what you're looking for, very well stocked, and everyone is friendly. A great place to shop if you're in the area, and I'd say definitely check it out if you haven't been yet. read more

PetSmart - Pet Training Near Me - St Augustine, Florida

This is a racist place. I advise all African American or interracial couples to never go to this store. I took my dog in to see about a haircut and my dog was so afraid to go into the groomer area so I took him back outside so he could come down. I returned to see if I could meet the person that would be cutting his hair so my dog would feel better about coming the next day. I was ignored by four of the women and now that the girl at the desk asked to help me in an unassured voice I told her that maybe now I can see why my dog is acting this way. The other girl comes from the back and yells at me telling me that the dog is acting that way because of how I brought him in. I walked in calmly with my dog even though he was afraid I still was calm. The girl who said this did not even see me or my dog walk in but instantly wanted to make me out to be the problem when clearly it was someone from the last time that I took him for a haircut. I started arguing with her telling that she didn't even know what was going on and immediately she screams I am calling the police and reached for the phone. I was so offended that I went off and no customers surround me as if was the cursing and yelling at me but it was ok for the customer and worker s to yell at me but I get the police called on me and given a trespass charge as well as my wife who never entered the store at all which was ordered by the manager who also ran up on me and saw the customer and worker yelling at me and of course she tells me that I had to leave and she was calling the police. The police came as I I was a criminal and put me and my wife in the car while the manager is yelling to the police to bathe us with trespass. I could not believe that being black in America makes it ok for someone to treat them like diet because they can and will get away with it. This is ridiculous and I am just so glad that my kids did not go there with me. I wouldn't want them to ever have to feel like everybody that's not black can treat you bad and you are the one who will always be the criminal. read more

I booked a grooming appointment with Groomer Alaska and what a mistake! She was very unprofessional and rude. I dropped my dog (yorkie) off at approximately 10:45 a.m. for an 11:00 am appointment. She estimated the grooming to be approximately 3 hours. I did not hear back from her so after 3 hours, I returned to the store and she said it would take another 35 min. or so. I proceeded to shop around the store and wait. After the 35 min. wait, I approached the window and that is when I saw her bring my dog out to actually begin the grooming. This is totally unacceptable. After questioning her as to why it was taking so long for my dog to get groomed she just basically said "she's a slow groomer." I walked out frustrated and 20 min. later I received a text that my dog was ready for pick up. Upon pick-up, I questioned her as to why she had my dog crated for 4 hours to just then only spend 20 min. on grooming him. She rudely said again that she was a slow groomer and since I had a problem with it then to book my next appointment with Annie (my regular groomer). I told her due to the unprofessionalism I received that I would not be back again. I have been using Petsmart Grooming for many years, and never had an issue up until now. In addition to my pet sitting there for over 4 1/2 hours, she did a horrible job in grooming my pet. On my way home I noticed that although my dog was trimmed, he did not smell like he was freshly bathed as there was no fresh scent on him. He still had a musky scent to him so I strongly believe she skipped the bathing part just to rush it because she was under pressure to get my dog done. To pay over $64 for a full grooming service and have this horrible experience is appalling and I feel like I was a ripped-off. I will not be utilizing this PetSmart location ever again. I rather have my money well spent at another grooming salon that respects and appreciates their customers. read more

I took my dog, Lila, for bath and shave. I was told it would be 3-4 hours. Two hours later, I got the call to pick her up. When we got back in the car, I found a flea and noticed some longer clumps on her head so we went back into the store. Showing groomer Lila's hair, another flea scurried across her head. The groomer trimmed the hair and Lila and I went back to the car. Again, I found some patches of hair that needed more trimming (head, arm pits, back, sides, paws) but I was aggravated and didn't want to cause a scene so decided to take care of it myself. A wasted $57. I wish I could post photos. I'm very very disappointed. A lot of $$ for a bath and a shave. No special haircut; just a buzz all over. read more

We take our show dogs here and they always give us what we ask for. When one of our dogs passed they sent us a sympathy card, who does that? It was very thoughtful and we are fans of the staff here. read more

I was very surprised by the attitude I reviewed in the grooming salon. They not only did not have my files ready and ready to take my dog at the time we set up but the woman up front was very rude and had an attitude with almost anything I asked. I will not be back anytime soon. read more

This store is quite nice and has some Great and very helpful employees. However, they have a Banfield Vet Hospital and it is not good. I recently adopted a cat AT this Petsmart and received a coupon for a free Wellness check by the Veterinarian. The cat had dirty ears and slightly red eyes (from being in the county shelter). My free exam had extra charges to check his ears, his eyes and even more to do any lab work. The optic ointment cost twice what it does at my local Vets. They were more interested in what they could charge than in caring for the pet. Google reviews of their contracts on "Wellness Plans" are even scarier. Although it is nice to finally have a Petsmart in St. Aug, the corporate decisions on this sub-contractor are a great lack in judgment and probably a violation of some consumer laws. I know some Univ. of Florida Veterinary School professors who are appalled that a "wellness exam" does not include an eye & ear check. Can you say "Bait and Switch"? read more

Wonderful staff. Very customer service oriented. They care about the animals. I will take them over PETCO anytime.

Customer Service Needs Major Overhaul!!! Their hours are until 9pm. I called at 7:30pm, to get a price to have my dog groomed and was told I could go online to get that information, that their grooming salon closed at 7:00pm. However, the gentleman I was speaking to worked in the grooming salon & said that in order for him to give me a price he would have to bring his whole system up, acting as though it was a major inconvenience. Ummmm, ok?!?! So, a customer calling for a price was an inconvenience. I used to rave about Petsmarts grooming (at a different Petsmart) after this, I won't ever give Petsmart my business again. Rude!!!! read more

I had a great experience in Petsmart last night. I got good advice from Bailey and she helped me transport the heavy litter out to my car. Super nice and friendly! read more

I would give zero stars if that was an option. I ordered a huge booda step litter box online. It arrived missing the entire bottom piece. Since you cannot use it without this, I had to drive a half an hour each way only for the manager (if that is what they call the rude woman who waited on us) to act as if she was actually the one being put out in having to exchange it. So it is the customers fault that petsmart ships half a product and then the customer has to drive all the way to exchange it? I was told that the store had to take the loss on the half a product. Well take that up with petsmart don't be rude to the customer. We will never again shop at this rude store. I hope petsmart reads this and the complaint we emailed them from their website and sends the employees to how not to be rude to customers school read more

This is such a wonderful store in Saint Augustine, Fl . I came in over the weekend late morning early afternoon and saw a lady come in with a dog that looked dead she rushed it to the animal hospital. I saw a store employee that was working in the fish area ask the lady if she was ok and she sat and gave the lady a hug while she was on a bench crying and the employee had tears in her eyes. I stayed to see what was going on and I asked the girl in the fish department she said she was not sure but said the lady looked like she needed a hug and someone to talk to. It is nice to see people that care. And so nice to see a vet clinic take an animal in as the owner rushed in. I found everything I needed and everyone was so friendly. I love that I can bring my dog in and shop. They are just so friendly and caring. I enjoy coming here! read more

I came to buy a small pet for my son and received such warm welcome from Kristina and Sheryl . Kristina was busy with what seemed like a project but took the time to make sure I was acknowledged. Sheryl seemed to be taking care of the animals in the back and took the time to make sure she helped me with every item we needed for our new little critter and shared her experience with animals. And a big thank you to the cashier for being patient with me. I love the crew at petsmart. After recently moving to Saint Augustine, Florida I will say this is the best Pet Store read more

Went in around 7:45 pm and both of the employees i talked to were very rude and seemed passive aggressive. Also noticed that there is a extremely limited supply of pets and no variety. Will not return. read more

This PetSmart needs to become a KMart again. I have used PetSmart and their grooming service for many years and in many states. This one is paws down the worst. The groomer asked several questions about how I wanted the coat done, nails etc. Then she hacked the coat, did not do the nails or teeth or even brush out the coat when finished. The groomer did annotate that my dog was easy to groom. Certainly appears as though all that was done was my dog was hosed down and stuck in a cage to dry, guess that qualifies as easy to groom. Do not use this PetSmart for grooming. read more