I have used this veterinary hospital for at least 15 years and have always been very satisfied with the care my pets received until a recent experience. My dog requires prescription diet food, and I asked the office to approve the prescription through Chewy after Chewy informed me that the request had not been authorized. When I contacted the veterinary office, I was told they no longer approve prescriptions through Chewy and that I would need to purchase the food through their online store or come in person to pick up the prescription. I explained that this was not possible at the time because I was on my way to take my husband to the emergency room and my dog was running out of food. I asked if an exception could be made given the circumstances, but they declined. I found this response to be unnecessarily inflexible and lacking in compassion, especially considering my long history as a client and the urgent personal situation I was facing. read more

After years of spending thousands of dollars on a rescue kitty, I am stuck looking for a new vet. We had a bleeding kitty and they refused to see her without an appointment. When I asked if they could call with any cancelation the woman became confused. When I tried to explain the symptoms, the lady accused me of yelling. I could NOT get her to understand and she hung up on me over and over. I begged them to give my # to Dr Brown so I could get a referral and they refused. ITS NOT POSSIBLE FOR AN EMERGENCY RESPONSE TEAM TO MORE INSENSITIVE OR MORE UNPROFESSIONAL. SAVE YOURSELF THE YEARS OF $$$$ to be disrespected as your cat is bleeding all over the house. ST JOHNS VET YOU SHOULD ALL BE ASHAMED!!!! read more

Wonderful Doctors and staff. My 16 yr old cat became very ill. They saw me the same day. Diagnosed and treated with expertise & compassion by Dr. Brown, Sarah and Veronica. Six year relationship and so lucky to have them in my neighborhood. read more

i would give no stars if poosible if you enjoy being jerked around come on down if you love the experience of dealing with a bunch of liars who smile while screwing you over get in line you have a better chance of diagnosing your pets problem from one of the dogs must have gotten license from dr doolittle these people dont know which end of the dog is the front wrong medications for condition over charged for the wrong medication scheduling? whats that? i would stand out front with a sign but who has time for that anyway my honest opinion ? THEY SUCK!! read more

I will keep it simple. I will never ever bring my dog to Hope again for trimming and cleaning. Please do your dog a favor and bring him anywhere else. read more

Dr. Eva is tremendous. We've brought two ailing cats here. One was referred to an excellent eye specialist in Jacksonville. The old boy today just had too many issues to deal with effectively. Dr. Eva conveyed the news with empathy and data. I would advise discussing the authority for resuscitation before signing any paperwork. read more

I called today regarding an injured egret my landscape team and I had found. After calling numerous places for help, this wonderful, helpful and concerned individual gave me the best news. As long as I could bring the poor bird to the facility, they could help the egret. I was forever grateful. Once I arrived at the location, again, everyone was empathetic, helpful and I was forever grateful that there are still people out there that can help our creatures that are helpless to circumstances. THANK YOU again, you are truly Amazing Humans!!! read more

I had a terrible experience at this place. It was very misleading what they have done. I took my dog to neuter, which went very well, and they said comeback to remove stitches. I asked , is it free? They said yes. I came back, no stitches to remove AND they charged for the consultation. What is disappointing is that they never own the miscommunication. In addition, for neutering they lure you in with a small price , and add A LOT of add ons, where they make you feel bad if you don't pay it. Anyways, if you want transparency on how much you will pay, this is not the place for you. After you are done they are as expensive as the other places. And they don't apologize or own it. read more

August 29th was my first appointment at St. John's veterinarian hospital. It was a very uncomfortable first visit. For starters, the room they put us in had a strong smell of urine. They did some of the exam in the room. I explained to them multiple times that my cat is very sweet and behaves well even at the vet. The restraint the assistant had on my cat was unacceptable. It was way to tight and forceful. It was very hard to watch so I again said he's very sweet. Then they took him to the back for bloodwork which I did not like. I don't trust anyone to take my pet in the back. There was no need for that! (The vet we went to in Miami did bloodwork in front of me and they got the vein the first try and my cat didn't flinch or meow and seemed completely pain free I have it on video) Then to top it off the "lab" lost the bloodwork!!! I had no plans of taking him back to St. Johns vet ever again but since I had already paid over $400 and they said it would be at no charge since it was their mistake. I explained to them I did not want to see the same woman as I saw the last time. Yesterday I brought him in and they put me in the cat room. I spoke with a lady and explained the story but then she again took him back without doing the visit in front of me. He was back there forever, at least 45 mins and keep in mind this is only for bloodwork. I heard a very loud painful meow so I questioned the front desk, "what's taking so long?" and they said he will be out in a minute. They came back out and said he has really small veins and had to poke him 3 times. Which is not true bc the vet we saw in Miami never had an issue. She got it right the first try! He's never meowed like that EVER! I heard him in the other room. He was freaking out in the car ride home meowing like crazy and couldn't sit still in his carrier and was licking his leg frantically which is totally out of his character. Today they called and said the bloodwork came back good and now I'm actually questioning if they even sent it bc it's odd that bloodwork comes back with in 24 hours... she said the urine sample wasn't back yet which is also odd bc urine usually comes back before bloodwork. I just don't trust them. His first appointment was on 29th. On September 4th was when I was notified the first bloodwork was mixed up. If bloodwork comes back in 24 hours then why didn't I find out the first time the bloodwork was mixed up sooner? I wasn't notified until 6 days later! Anyways, I will not be bringing him back here ever again! I'm actually shocked at the Google reviews but I wish I would've saw the yelp review before taking him here. They seem more honest. read more

Julia and Diane were so kind and compassionate with their care for my golden retriever today that I want to thank them both. Their professional and personal approach put me and my dog at ease to let them examine her thoroughly and determine the best course of action with the puncture wound she had received from the dog bite. Thanks to you both for taking such good care of my best buddy!! read more

This vet drugged a dog and made it clear that they were going to do an x-ray. They needed to drug the dog for the x-ray but their x-ray machine was broken which they didn't indicate before obviously. They still charged for the drugs to the dog that were unnecessary. They also charged for the exam which then showed that the dog needed the x-ray but they said they couldn't do it. Do not go here. read more

Very deceptive. If you love your pet do not take your pet to this veterinarian. I got charged for an exam and they couldn't tell me what was wrong with my dog. read more

The communication between billing and service is inconsistent. They will provide you with a quote and will then change theIr minds. What's worse, we knew what was wrong and had a plan of action that we wanted to take, just to be jerked around so they could get as much money as possible. Not happy and definitely looking forward to going back to our old vet. read more

I would give them a zero if I could. There is a pervasive rudeness among the staff. The heavy set lady at front desk is particularly rude. They used to make you sit in your car when picking up meds or dropping your pet off. Now, they say nothing about masks till you get in the door. They appear to be too lazy to come out to your car. They seem angry and treat customers with a condescending attitude. They also keep you on hold for sometimes up to 15 mins. Not sure their mask mandate is legal. Dirty clinic. Lost my business. read more

This place was recommended to me by the Emergency vet clinic across the street. They are sister companies. I'm new to the area and have no family here. After spending $2200 at St Augustine regional veterinary emergency center I needed to bring my dog to another location to be monitor after being bite by a water moccasin. My first red flag should have been the vet tech being more concerned about my mask not being on then my dying dog. Second red flag should have been that the veterinary spoke to me for 2 minutes before they took my dog back. They never called me to let me know what was going on or to give me an update. They never called me to inform me what treatments they were giving my dog and the Veterinary didn't even have the decency to speak to me when I picked her up even after I spent $1100 with them. These people don't care about you nor the well being of your animal. They should have been honest from the start and told me the likelihood of my dog surviving was slim to none. I never experienced this and I'm looking for help from a professional and they steered me in the wrong direction. I do not recommend them or any other sister company of theirs. I spent $8200 between 3 different clinics of theirs and not one person called me to check on my dog after we left. $8200 in the hole and my dog still died. Go elsewhere read more

Not there for you when you need them. After being a client for 9 years I was denied emergency service. Be careful with these people. Is all about money. Saving life is not their goal. They also have a receptionist that play God by deciding who live or who dies. read more

We took our Rabbit to St. Johns for an emergency appointment due to the bun not eating in 12 hours. During the appointment, Dr. Ashley Siders told us the physical exam showed a healthy bunny and they would like to do an x-ray plus blood work to rule out any illnesses. We were told the blood results would be back in two days at most and were sent home with critical care feed. An hour after leaving the vet, our bunny passed. We contacted the vet the next day and were told Dr. Siders would call us back within the hour. A different Dr. called and explained that rabbits who refuse to eat are normally severely ill and there isn't much to do for them. If this is the case, why were we recommended to get an x-ray and blood work done? Why did they put our rabbit under more stress instead of telling is to take her home and make her comfortable? We asked the doctor this and she refused to give us a direct answer. We were then told again that Dr. Siders would call when the blood work came back. Two days later we received an email from Dr. Siders explaining half of the blood work results. Again she stated the rabbit was very sick and there wasn't anything they could have done. We called the vet asking to speak with the Dr. Over the phone but never received a call back. A week later another email comes in with the rest of the blood results which should have taken only two days. All in all the doctors at this clinic are unprofessional, lack empathy, and also lack responsibility. Instead of telling us to cherish the few moments we had left with our rabbit, they charged us $750 for an x-ray, blood work, and critical feed we did not need. read more

Places that are comprehensive, one-stop shops make life so much easier. This clinic is a pet store, boarding facility (long- and short-term), grooming salon, veterinary clinic, and they can even do specialized services such as dental work for your pet. As someone who travels a lot for work, I love knowing that the vet is steps away from the boarding facility when I leave him there before a trip. The techs light up when they see him and it makes me feel better knowing they remember him and know how he is and what he needs. Aside from highly knowledgeable and friendly staff, you can't beat the price point. Most affordable boarding I've been able to find, and the dental cleaning he had done recently was less than the averages I was finding online. Love this place! read more

We took our darling Maxie to be seen by the doctor. The Staff, all of them, were very nice to us and to the dog. However, I am agreeing with some other bloggers, the prices are stiff. In order to diagnose to find the problem, a long list of tests are ordered and the huge bill presented. Turns out, a simple, single blood test would have told us how sick our baby was. Unfortunately we had to decide to leave her in their arms and crying, we said our final good byes. At this time we were offered service for over $500 for cremation etc, $100 for leaving her with them, or $300 if we chose to take the ashes, This is not nice at all read more

We actually had to take our kitten to the ER and because she needed oxygen, the ER suggested this practice. The ER vet guy takes his dogs here, which made us feel good about taking our kitten. St. Johns went above and beyond trying to help our kitten. There are multiple vets and they work together, which is great. If you have a tricky case, you have multiple minds working on it. They didn't even use the initial amount of money they said it would cost, and did some testing for free! Honestly, I've been searching for a vet practice that cares more about the pet than money, and I found them. They go above and beyond trying to fix your pet. Also, I greatly appreciate the fact that they are taking the corona virus seriously and doing curbside drop off and wearing masks, which our last vet was not doing. We will be switching vets and taking our pets here from now on. read more

I just had my Beagle euthanized there this morning and the staff was beyond kind. Benji (the Beagle) was treated with dignity and even though it was a sad day for me I'm forever thankful to everyone there for making it as easy as possible for both Benji and myself. read more

Unfortunately we had to go to St. John's when our 17 year old cat became very I'll over night. We are from Atlanta so lucked out when we called and they could see us quickly and we're incredibly kind and compassionate when we had to say goodbye to Cotton. A horrible morning for us but so grateful for the vet and staff. I highly recommend. read more

Wonderful staff and doctors. Great care to pets. Been coming for almost 14 years and wouldn't even think of going anywhere else.

I travel 2 hrs round trip to visit this practice. I utilize their day care, grooming and veterinary services. Everyone is helpful and concerned, regarding my pet's needs. They accommodate emergent needs, as well. Thank you all. read more

We just moved to the St. John's area and tried a different vet that was pretty bad, and then we found St. John's. We LOVE them! They're willing to work with us to find the lowest price while also providing the best care! It doesn't get much better than that! read more

We have a very finicky cat and they did amazing with her! Defiantly will be going back read more

St. Johns Veterinary Hospital - Miss Knixon is so happy now that she is able to slowly gain back weight - Veterinarians Near Me - St. Augustine, Florida

I took both of my Scottish Fold kittens to be seen there and my babies were treated with great care and kindness.

Took my girl Gracie to 2 different veterinarians within 3 days. Call St Johns they got me in within an hour. Dr. Young told me he would find out what was wrong with Gracie, he succeeded but unfortunately it was too late for my loving greyhound. The staff is wonderful & Dr Young is the best!! Joan D read more

The office and checkup rooms are clean and the vets are caring and attentive. I can't say Gizmo is thrilled to be here, but as his mom I am happy he is a patient here. read more

Staff is very friendly and knowledgeable. Makes my dog Charlie always feel comfortable.

This place is over priced and the techs are very short and snippy. The doctor was great, but didn't take his time and decided that he wanted to handle my dog rather than taking time to let him adjust and not use a muzzle. They are very opinionated and try to sneak in a lot of fees that aren't needed. Once you say something they say "oh yeah well he doesn't need that, but we wanted to do it just incase." Every single time I've been here I've had the same experience and that's why I will be taking my pets elsewhere. It used to be a great place, but not anymore. read more

Our visit was Great, considering our dog wasn't feeling well. We appreciate them squeezing us in. Bella was in such pain. The doctor explained everything to me. read more

Have been going to St.Johns for over 3 years for veterinary services, boarding and play-day care. The 1st dog was a white Shepard, Matisse who had extreme separation anxiety. I left him overnight at another facility for a trial run. He broke the bed, torn the water bowl off the wall and managed to open the door and get to the open kennel. He never had a problem at St. Johns. He was boarded on many occasions for up to 10 days. The Veterinarians are great. They gentle, knowledgeable and work with each dog according to their personality. Our current dog, Josephine goes to play care Monday through Friday. She leafs out of the car and is ready to play. Never hesitates even when going for boarding. She loves all of the play care staff and stands up to kiss them. We have had a dog since 1970 and have been to practices all over the country when traveling with our pet. This is the best veterinary practice I have ever experienced. read more

What a wonderful place! The staff, technicians & Kimberly went above and beyond! We have been dealing with some very difficult circumstances and St. John's came to the rescue. Very caring and loving. Helped us every step of the way. Thank you for all of your help and I know that Maureen would have been thrilled with how great you treated each and everyone of her pets. Just thrilled. Thank you, again. read more

I highly recommend st johns veterinary hospital. Drs. Franz and Bynum took the time to explain protocols, treatment and my dog's condition.

My dog Chloe had a growth removed from her lower eyelid and had her teeth cleaned at the same time. The doctors and staff at St. John's Veterinary hospital were wonderful. When I picked Chloe up on a Friday they had written instructions ready for me for her care at home. They checked in with me every day to see how she was doing, even on Easter Sunday. Her eye healed and the stitches were removed without any problems. Everyone was very careing and helpful. read more

I was gratefully surprised with the care received from Dr. Young and staff at your per hospital. My dear doggie of 12 years, Stella, was treated wonderfully, diagnosed efficiently and correctly, and the good doctor and staff listened patiently to our concerns, and followed through perfectly. We will certainly keep coming back! read more

St. Johns Veterinary Hospital has the most extraordinary staff -- from the stellar vets and vet techs to all the lovely people at reception. Not only are they skilled but also compassionate and warm - and they will treat your dog or cat (or snake or whatever) as if it were their own. I cannot say enough good things about this place. We love them - they take brilliant care of our Luca. read more

Such a friendly caring place! Our first visit.....we were impressed!!

Everything about our visit was great. We so appreciate your kind caring staff and doctors. Also your follow up regarding Sitka has been exceptional. Thank you! read more