1. PetSmart Grooming

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SURREY, BC

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PetSmart Grooming

5.0 (1 review)
Open 7:00 am - 9:00 pm
Updated a few days ago

Services - PetSmart Grooming

Private dog training

PetSmart Grooming Photos

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6 months ago

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Dog Utopia Daycare & Spa

Dog Utopia Daycare & Spa

(8 reviews)

This place lost my family's dog…read more They were grooming our two dogs. They are both quite skittish and the groomer should have been aware of this as we had brought them there many times before. For some reason, one of the (now ex-) employees took one of our dogs outside at some point, without his collar on, and he ran away across the parking lot and disappeared. Apparently they tried to chase him but he got away. That employee was then extremely rude to my mother when she came in to find out what happened. The owner, to her credit, fired the negligent employee who let him loose, and was very involved with the efforts to retrieve him (hired a pet searcher, hung posters, drove around searching). We are grateful to her for that. Our pup was (THANKFULLY!) found 2 days later, after being picked up by animal control and brought to SARC. I am torn about this review now because the owner Megan obviously felt horrible and was so relieved when she learned that he was found. However, all of this could have been avoided had that employee acted with a modicum of common sense, and ultimately the responsibility for that does fall on the business owner. People trust you with their pets. To most of us they are family members. To have one of them go lost or missing because someone you trusted let him down is absolutely heartbreaking.

This place not only LOST OUR DOG due to gross negligence, but instead of following him and calling…read moreit in decided to go back to the facility and let the dog get over an hour headstart on any search effort. This is after they decided that chasing the loose, scared dog far away was better than calmly coaxing him. Oh, and taking him outside in the parking lot by the busy street without a collar on. All of this could have been easily avoided by someone with any common sense. The incompetent employee then decided that it was appropriate to give attitude to the owner who was looking for her dog. The dog was found 2 days later by animal control but I will be telling everyone I know to avoid this place, and so should you. The dog could easily have died. This is not the first time this has happened. Hopefully they are not given the chance to let it happen again. This establishment has no business looking after anyone's animal. Regarding the owner's friend's review: the fact that they have multiple gates just makes it even more ludicrous that they lost a dog. The dog did not plan an elaborate prison break. This is now the second time they have lost a dog. This was a series of unbelievable screwups followed by a token attempt at retrieval and this place should not be in business.

PetSmart Grooming - petstore - Updated July 2026

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