If you are looking for a great place to buy pet food, look no further. This location offers a variety of high-quality pet food options for both cats and dogs. The staff is exceptional and always willing to assist us in finding the right food and supplies for our furry friends. They greet us with a friendly welcome every time we walk through the door. In addition, this Petsmart location has an animal hospital and grooming center, making it a convenient one-stop-shop for all our pet care needs. read more

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Had a very bad interaction with the salon leader here. I was having problems with my elderly dog being comfortable with the staff picking him up. We got rescheduled to the next morning with the salon leader whom I was told would handle him and the situation very well. When I entered the salon with my dog she immediately started speaking negatively with no hope to try to help me. My dog was actually allowing her to pick him up despite her rude attitude and demeanor... all was well until she put her hand between his legs and tried to pick him up that way???? He then proceeded to show her that he was not okay with that. After that we got sent out as if it was my dog's fault. I understand safety is top priority and I would never push anything on anyone, but to have such a bad attitude toward me for no reason is just very unprofessional and unpleasant. I've been taking my dogs to pet smart for grooming for over a decade and not once have I ever encountered someone like this salon leader. You can tell she is just an unpleasant worker and doesn't have the love for dogs. Also if this helps emphasize my statement more, I have never written a review in my life. This is how bad and heartless my interaction with the salon leader was. It costs nothing to be kind and considerate. You never know what others are going through. read more

PetSmart - Pet Stores Near Me - Tampa, Florida

I signed up for puppy training the first class a no call no show by the instructor. The following week the store called right before the class started to say they had no instructor but I could call to reschedule, I declined but had to come into the store for my refund. Would not try this training again. read more

Did you guys know an angel works here? I have a 10 year old Leopard Gecko that has been sick and not eating since coming back from a long trip. I came in trying to find anything to help my girl in a last ditch effort, because she just wont eat. I haven't found a vet to take her to that isnt in 2-3 weeks, and no insurance will take her as well. While browsing, an associate named Mary asked me if i needed assistance. I asked her a few questions and gave her every single detail I could imagine would be needed. Not only did Mary give me exceptional service by finding what i needed, but she also gave me information for a trusted hospital i can take her to and gave me tons of recommendations for syringe feeding with critical care. I just want to say thank you from the bottom of my heart to Mary, she was a literal god send. Not only was she kind and professional, but she went above and beyond and genuinely cared about my geckos well being and could empathize with how panicked i truly was. Thanks to you Mary, my leopard gecko is finally eating something. You singlehandedly helped me bring my gecko back from the brink of death with one conversation when no one else would. I really hope Mary gets the recognition she deserves, i see she has a few very well thought out reviews on here... im hoping she gets compensation with a raise because she deserves everything read more

about 100 dead goldfish in the tanks in the middle of the day they need to take better care of their fish. waited about 10 minutes for some help and the manager I assume it was the manage, he seemed very annoyed with helping me. read more

I came to Petsmart with the intentions of purchasing two bearded dragons. Unfortunately, I was only able to purchase one the customer service guy who was assisting me was rude spoke down to me question me like I was being interrogated asked to see pictures of equipment that I had for the bearded dragon wanted to see actual proof . I've never been treated this way and I will never go back to this Petsmart again this is not the first time I've been here and was treated so rudely. I do not recommend this location the lack of customer service and respect . Definitely needs to improve. read more

Please stay away from this place. Grooming services are the worst. Groomers don't have any desire to be there and not sure how our pets are treated when no one is watching. They lack professionalism and need a training on customer service desperately. read more

This is my usual go-to dog store location. A very active store. There are always plenty of ppl who bring their dogs in the store. There is a pet hotel and a vet within the store. They also offer puppy training courses. I enrolled my dog years ago, hopefully it's still the same quality of training. Very clean. The staff is always really friendly and knowledgeable on the products for pets. I'm always impressed actually. read more

PLEASE listen to the reviews before bringing your dog here for grooming. I tried to give this place the benefit of the doubt and brought my puppy in for his first ever puppy haircut. I was VERY thorough about what kind of haircut I wanted for him, the hair cut level and even showed example pictures. I scheduled an appointment for 2pm and he apparently wasn't done until 20 minutes to close. I was literally horrified when they brought my dog out, he was COMPLETELY bald and his nails were BARELY trimmed. I was at a loss for words and I have a strong feeling she knew she messed up because she took so long to let me know he was ready. What was the point of scheduling an appointment IN ADVANCE at 2 if they weren't going to take him right away? This is his before, after and the example picture I showed her. My poodle now looks like a hairless rat, thanks Christine! read more

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The service has declined over the few years. I service this location a long time. The turn over of groomer is very disappointing. My Recent encounter with the groomer gave me so many excuses about my dog before she can take her. I had it! read more

This store scalped my dog! My beautiful 4 month Yorkie Poo was getting his first haircut. He was so cute, and loved by all. He's always been playful and happy, but now after this haircut he is absolutely petrified. He is so scared of this store, he will resist me when I try and bring him inside now. My first and last haircut here, they cut everything except his tail and ears. The rest of him is basically naked. I am so unhappy with their work, I do not recommend. My wife was so devastated over our first dogs haircut. My dog now is afraid of everything. He doesn't like to play anymore, He went from a cute fun-loving puppy to a scared anxious little rat. read more

We were in Tampa visiting and needed to leave our 2 medium sized dogs somewhere for the day to take care of some errands. Personally I'm not a fan of PetSmart boarding in general as they are confined inside the whole time and if you want them to play with other dogs they charge you more, if not I guess they sit in their cage all day. Unfortunately other places we called were booked for the holiday and it was only 24 hours so we gave it a shot. The young guy who checked us in was super nice and friendly with the dogs. I do wish they had online forms like our go to boarding back home because it makes checking soooo much faster. Anyways up to this point it was fine. However when we go to pick them up which was set for 12pm is when my main issues start. We got there 2:10-12:15 and there were several people checking in their dogs so we had to wait in line as they only had one person working the desk. After maybe 10 min or so another lady (maybe manager) comes out from an office to help. She informs us that pickup time is at 12pm and there is an additional charge per dog for late pickup. She said it in a very condescending tone. She said however she would waive it this one time as if she was doing us a huge favor. Here to e throughout the whole thing was very condescending. She's probably better off staying in the back office because her people skills are lacking. Oh and what did 24 hours at this place cost for the 2 dogs? OVER $100! At least we don't have to worry about ever paying a late fee since we would never come back. read more

I went to the Petsmart in the Jordon Landing shopping mall in West Jordan, UT to buy food for my cats. I was on my way to the front of the store to pay, when an employee, Jeffery, stopped me and asked me if I picked up some treats because he said that when you spend $25 you can get any treats up to $10 value. It was one of the items I was purchasing. He then said to me that I could earn 5X points if I purchased Royal Canin food, which I was also purchasing. He then had me log on to the Petsmart website on my iPhone and showed me exactly what to select in order to receive the free treats and 5X reward points. When I paid for my items, I looked at my receipt and saw that not only did I get the treats free, but I earned $10 in reward points! I want to thank Jeffery for his assistance in getting almost $20 in savings when you add the price of the treats and the reward points. It was probably the best experience I've had at all the stores I've shopped at in many years. read more

Brung my baby Shorkie here for his first groom and he now has bugs ! when i first picked him up I realized he wouldn't stop scratching. Couple days passed & I went to brush him and he has little black bugs on him. IDEK what type of bugs it is but i'm horrified. He was not scratching before this place. I'm disgusted BEWARE! read more

This was my second time taking our dog there. Both times have been super easy, the girls are very pleasant, and they are efficient. Definitely recommend! Today we had Vendela, and she did a great job, even left a note in the Pawgress Report that my 8 year old daughter loved reading! read more

PetSmart - Lovely note - Pet Stores Near Me - Tampa, Florida

Since my previous review is almost a year old, I figured it's time for an update. The employees here are AMAZING. I can't say enough good things about them. I recently saw one employee after several weeks, if not months, and she remembered Callie and gave us some good advice. They truly treat your dogs like family, and it's nice to be surrounded by staff and customers alike who love dogs and aren't bothered or scared when my pup wants to say hi! We've completed another training class and I highly recommend Jenn as a trainer. She is fun and knowledgable. I am still using the grooming salon, although Callie still doesn't like it and I'm not sure the groomers like her either (since she's terrified and a little mouthy)... but the prices and coupons can't be beat compared to other places. They are pretty quick too I love this place- even though it's a "big box" store it has a homely neighborhood feel and fantastic customer service. I'll definitely continue to support them. read more

PetSmart - Pet Stores Near Me - Tampa, Florida

Google says they open at 8am on sundays, drove all the way here for it to not open until 10am. Complete Bullshit.

I am very pleased with our groomer Amanda. She works well with our dog Luke who has been known to nip @ his groomers. Amanda always makes Luke look handsome...almost impossible because my boy already is handsome As for the petsmart location I am partial to the customer service. I have always received good customer service but when there is a store event going on it is hard to find two people on the same page and that becomes a problem for me. Otherwise overall great store. read more

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We have taken our Pomeranian, Dakota, to be groomed twice with Nicole who was recommended to us by a neighbor. We have been very pleased with the beautiful job she does on him. He was scared first visit, as the big store was overwhelming for him but he was much more relaxed on our second appointment which tells me Nicole took good care to make it a pleasant experience for him. We plan to set up regular appointments. read more

Love it here! I love being able to take my dog in with me so that we can get everything that we need. I was also able to take him with to pick out a harness because he is very oddly shaped and I knew I'd need to try it on him before I bought it. The staff is ultra friendly and always are pleased to see my ecstatic and overly friendly 1 yr old lab/hound. I always feel bad because he bombards them with love, and begs for attention, but no one has ever made me feel bad about it, which I appreciate. I keep going back for the great service and good deals. Having the pet card with them helps me save so much money! And also encourages me to buy different treats and toys - then I can find exactly what my pup likes! I will keep coming back! read more

PetSmart - On our way to Petsmart! It's our favorite outing! - Pet Stores Near Me - Tampa, Florida

I've been to this location several times for my dogs nail trim, the girls there are amazing ! They're not only patient but completely understating and knowledgeable of what my pet needs & how to make my pet feel comfortable when there. I will always come to this location just because of the staff itself. read more

For the first time in my life I have never felt humiliated and targeted by the pet hotel staff at this location. The gentleman with the long blonde hair that wears glasses was a complete asshole!! I went to go pick my dogs up. I had paid for one of my dogs. I told them that the other dog, I'm waiting other pet parent of that dog to send over the funds so that I could pay the remainder for the other dog that belonged to my friend. This guy was completely rude. Brought out one of the dogs and basically was yelling and getting all snappy by telling me that oh you're not gonna get the dog, I'm taking him back until you pay. and I'm like I'm literally in the process of paying. All I have to do is tap. He then says oh it's always an issue with you guys....at this point that statement made me upset because, I am African American and that "you guys" statement was racist! The demeanor and level of tone said it all...He then tells me the next time you guys drop off your dogs you will need to sign a quote agreement because you always have an issue with the price. He was completely out of line and should be fired! I guarantee when another customer thats not African American said oh i'm waiting on my husband to bring the card in so we can pay. It was oh I'll bring your dog to you. Racism is very much still alive! I didn't like how he handled my dog either trying to take him back to the back. Like it was unnecessary and uncalled for. I will be getting a lawyer about this! It was humiliating and he was trying to show out in front of his co worker. nice customer service is answering customers questions regardless. I DO NOT RECOMMEND AT ALL! I never thought this would happen to me! Not in a million years. Disgusted read more

Scheduled a hotel stay for our dog. We called back in November to set up a stay between the 21st through Christmas. Thought that was plenty of time to set a reservation. Came the day to drop our dog and found out they cancelled our reservation. Apparently they tried to call to follow up our reservation and cancelled after they didn't hear from us. We never received a call or voicemail to confirm our reservation. We confirmed it the day we made our reservation by physically calling them to make the appointment, it was not made online so we don't understand the confusion of this missed confirmation. We spoke to the manager as we had no other place to drop our dog off. She came up with every excuse in the book as to why they didn't have our reservation. Unfortunately for her we could hear the secretaries gossiping that they ended up giving our reservation to other dogs instead of honoring our reservation we made in advance with plenty of time to confirm or call us about any issues. Unprofessional and rude. We were lucky to find an option, but this experience and experience with the management proved we could not trust this place any further. Please don't give away anyone else's reservation and if you do, at least call them. Thanks. read more

Easy place to take home your favorite pet. This is where I found my love. The sweetest kitty in the world. The adoption process was so easy. The only thing is they make you buy a kennel or travel case before you leave the store. That was the only unexpected thing and cost that I encounter when bring my bundle of joy home read more

PetSmart - Pet Stores Near Me - Tampa, Florida

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Christmas displays out on Nov 17th :( I know it's not the staff's fault. Time to place a Chewy order for cat food. Yes, PetSmart, there are alternatives to seeing your offensive greed. read more

Overall Petsmart is a fine store but I caution you about the Hotel services. My dog stayed 3 days and came home with severe diarrhea and very sore butt. His hind legs were sore and he was filthy. He stunk and his feet were filthy. Beware: I think their website filters reviews to their favor. I trusted those reviews but was mistaken read more

Our dog Toby has been in the PetsHotel several times and they have there the best staff. They love animals and my dog is always happy to return. Cassette, the manager is a great person and is always helpful and proactive. Prices are a bit higher than other boarding places but the safety and happiness of Toby comes first. read more

If I could rate a zero I would. Customer service does not exist in this store. They are like robots anything outside their normal routine they don't know how to handle. This includes the store and pet grooming. read more

The staff is wonderful and always goes out of their way to help you. I often order online and pick up in store and I never have a problem with them quickly finding my merchandise and checking me out. If I am ever in need of a product or searching for something that I do not know about, their staff is knowledgeable and willing to help or willing to find someone who can help me. Love this store! read more

We use the PetSmart in Daytona Beach for grooming and are always very pleased with everything so it only made since to stick with PetSmart when we needed an overnight doggie hotel in Tampa. WOW am I thankful we only had him there for a 24hr period! 3 words for anyone thinking about using this Tampa PetSmart Hotel "DON'T DO IT" I should have gone with my gut instinct when we were dropping him off and it was evident that the two front desk check in workers were there for a paycheck and not because they had a passion for animals. We have an very well mannered call miniature schnauzer. First word out of that girls mouth (As I am having him sit to give him a treat and say goodbye) was "hold your dog still so I can get this band on his neck" NOT " what's your dogs name?" Or any other question! I showed her the portioned food that I had prepared and handed her the p.m. bag and ask her to please put it in the dish as she put him in the room. I am very glad that I did that because that was the only food he received the entire time there! The portioned baggie that said by 9 AM was still in his bag when we picked him up at 4 PM the following day. The girl in the front desk that day also told us that she was sorry he had not gotten any play time that day and would not charge us for the play time that we had requested for him to have. So basically our dog was thrown in the kennel the night before with the food that I told them to put out that night and then not checked on, fed or had any attention until the following evening when we came to pick him up. We could have left him at home and gotten those same results! The real problem came when as we were walking out of the store he did something he has never done before anywhere at any facility we have ever been to including our house! He stopped dead in his tracks and pooped right up by the front counters. As if that was a bad hit we knew something was wrong, his stool was so bloody that he was dripping blood afterwards. We went back to the front desk to the same girl who had already apologized to me about not taking him out like we had requested on the file and apologized already also for not feeding him that morning and we asked about this bloody stool. She stated that she had no clue as to why it was like that and he seemed normal while under their care (keep in mind this is the same girl that had already told us that they had not had time to see him that day even though it was 4 PM at this time) and it was probably a normal thing from nerves. If you care about your pet do not leave it overnight in this facility not even for one night! read more

Brought my dogs here while traveling for the holidays. This is what I saw as I was loading Kennedy (my dog) into my car during the excitement of the pick up. I brought her back in to inquire why she had a huge sore on her belly. They acted surprised like they had no idea it was there. They said they had no idea it was there or what may have caused it. They then theorized that it was from the cots that they had to take away on day 2 of their stay because they kept flipping them. That means the remaining 16 days in their care she had a swollen infected wound in her chest that they did not notice. The next theory was it was the change in food as they were eating their food. I explained they have stayed in Petsmart hotels before and it was never an issue. They finally agreed to bring me over to their vet and to cover the cost of the visit and meds. She was given a 10 day dose of antibiotics and a topical spray because the wound was swollen and infected. I asked the manager to refund her portion of the stay as that was a pretty severe wound to have no idea about even after a nail trim and a bath the day before I picked her up. They told me that they could do nothing more for me. Please pass this on as I want no other dog parent to have to deal with this. I personally will no longer be stepping foot in a Petsmart. read more

Think twice before you take your pup for grooming at this location. They do not know how to properly groom. I had a supposedly experienced groomer shave my pup almost naked. I did not ask for it. I have never seen any dog shaved down to the skin like that. I was so horrified. When I picked her up, She dragged me to the door as to say "get me outta here". They didn't even do a good job. What hair was left was not cut evenly. There are patches. Although the paper they gave me stated her nails were trimmed, they looked the same length as when I brought her in. It is going to take a while for her hair to grow back in. She was not her usual happy self for days. We have never had this experience with any other groomer she's been too. I will never take her back. They also added a bunch of different add ons so the bill was higher than I expected. I would have asked to speak to the manager and dispute the extra charges but I was so devastated I just wanted to leave asap. I hope Petsmart management reads this review and make appropriate changes. read more

It's pretty average as far as Petsmarts go- lots of inventory, boarding facility, grooming, banfield vet. I gave the am extra star because the staff is always very helpful and friendly! read more

Would not sell me a fish because she said my tank was too small when there were dead fish in tanks smh

Came in to bring my dog to get a bath and nail trimming. Of course they couldn't trim her nails supposedly but I think that was due to the lack of trying when previously people had been able to cut them. When talking to groomer and advised how they cut them last time by putting peanut butter in the bath tub made an ease for then another groomer from the back rudely interrupted and said we "definitely didn't do that here". What upsets me the most is the customer service and lack of consistency. Unfortunately PetSmart will be loosing my business at least if I'm paying 40 bucks do something more than just washing the dog I bring her there to get pampered but instead she comes out scared and frightened. That's the last dime PetSmart in new tampa would get from me read more

KATHERINE in the grooming department. Prime example of rude and unprofessional. I have been bringing my dog in since he was a puppy and I was pregnant with my son this has been at least 1 year and a half now. My dog Louie gets a haircut every 2 months. By now he is use to coming here. With that being said... KATHERINE walks out from the back very pompously barely introduced herself and pretty much walked right up to my dog that has no clue whom she is doesn't attempt to be kind simply says oh well if I can not touch him then I can't not accept him. Like she was not even giving me eye contact while I was explaining to her that my son never comes inside and my dog may be a little protective. So I moved out of the way so they could take him on the other side of the door away from me to help calm him down. She's like maybe I'll take him to the kennel. Mind you they disappear in the back and I hear my dog barking. I asked one of the ladies if my dog is okay she said Idk I was not paying attention. So Italia one of the nice ladies that has serviced my dog and he does just fine with is asked to come to the back and then she comes back out and says I'm sorry we can not cut him today he will not let KATHERINE touch him(I wonder why) however he is okay when I touch him. So we can reschedule for next weekend. Like for one that is so inconvenient b/c I work M-F and the weekends are very busy for me. Regardless of the situation KATHERINE never came back to address me as if she could careless. The only thing I want to know is why do you all hire people that DO NOT have good communication skills? Even the BIG chubby manager walks in and never speaks or acknowledge you unless you speak to her. Honestly I believe the training starts with the manager. For her to walk around with a nonchalant mentality it is in fact trickling down to her employees. I never here her correct them or address concerns accordingly. They make excuses for it being busy and hectic but if it's too much to handle the to the point where it affects how you communicate or interact then find a new job!! Even when I was pregnant they made me feel very uncomfortable. Honestly dogs can read energy from a mile away and I believe my dog has had something traumatic happen b/c the moment we enter that damn building he starts to cower and hide or jump into my lap to hold him. I have never seen any cultured people work in there maybe a few but only Caucasians and it's starting to make me believe they are discriminating against African Americans! It's sad to say however they never provide eye contact and immediately become intimidated when I come in. Very defensive and never really down to earth unless you force a conversation with them! I always leave a tip and warm thank you for taking care of my fur baby. PETSMART after reading these reviews I think it's safe to say I will no longer spend my hard earned money at this establishment until you do better with that grooming department! read more

Friendly staff both at the store and the banfield! Ask for Dr. Bravo! She is the best!! read more

PetSmart - Luna in her Dorothy dress - Pet Stores Near Me - Tampa, Florida

I love this Petsmart! My very first pet ever and from the staff, to Banfield, to the amazing Pets Hotel and Doggy Day camp staff he loves them all! I've never had an issue with customer service! Cassie is one of the many staff at Doggy day camp & the pets hotel who take GREAT care of my pup Mr. Bentley!!! I would recommend this petsmart in New Tampa to anyone in a heartbeat!!!!! read more

Love shopping at petsmart but this location is horrible. Especially the pet hotel. Long story. The first time I left my puppy with them she came home very sick and I had to take her to the vet. Turned out they gave her their food rather then my food I sent with my pup. They DID pay the vet bill and everything ended up fine so I decided to gave them another chance, left her for another vacation and picked her up, no problems (so I thought) recently I left her for her first day of camp, this time I got a bad feeling when dropping her off at 10am. The guy at the front desk didn't seem to want to be there and looked like he hated his job. (Normally the girls are fantastic and super friendly) Anyways my puppy seemed fine so I left her for camp. I got a voicemail around 2:30pm saying she's been kicked out of camp. I called back and the lady told me my dog was going after other dogs and went after the trainer! I do NOT believe this 100% if you met my puppy you'd understand, she loves everyone and everything but she is a young puppy with lots of energy (the whole reason I wanted to take her to camp) they said she could stay the rest of the day she just wouldn't be with anyone or any other dogs, so I went right away to pick her up. I get there to get her and the lady tells me this is "strike 2" yada yada. I asked where strike 1 came from and she tells me she got a "strike" during a previous stay with them and they stay in the record, if they get to 3 strikes they aren't aloud back....ummm WHY WAS I NOT INFORMED OF THIS WHEN IT HAPPENED?! If there was a problem during a previous visit the owner MUST be notified so the problem can be addressed. The girl then went and got my pup and basically pushed me out the door and wouldn't answer any questions I had or anything. It was like she was just trying to get rid of me. I 100% believe they are stereotyping my dog for her breed. I spoke with the store manager about the entire situation and she told me she would get back in touch with me in a couple days, it's been over a week and NOTHING. Figures. I will not return to this location for anything. Side note: I have since taken my pup to a more local doggy day camp and she hasn't had any issues and LOVES all her new friends. read more

My review is for the pet hotel. Both my mother and I left our dogs there on a Sunday and picked them up on Wednesday. From the moment we brought them home they have been so sick. Serious upper respiratory and cough. Most likely kennel cough. Both dogs were vaccinated. It appears that this place is not sanitized if our dogs could get so sick so fast. 4 days later we are still dealing with this and will most likely be taking a trip to the vet. I caution anyone before they decide to leave their pet here. Will NEVER use this place again or any other pet hotel in a PetSmart. read more