Brought my dog in to get groomed and they had him in the system as a giant schnauzer. He is 47 pounds, he is not a Giant. I did not realize this when I paid and went back the next day to let them know and assumed I would get a partial refund for their mistake. Not a big deal everyone makes mistakes. When I brought it to the employees attention she went in to manager's office for 10 minutes just to come out and say they could not do anything about it but told me next time it will only cost $109 because they will change him in their system to the correct breed, when I paid $130. I said that makes zero sense I should be getting a $21 refund, because they had just admitted to charging for the wrong sized dog. Again manager wouldn't come out to tell me herself. I adopted this dog last week and this is the closest grooming service near my house. They could've had a customer for years but now I will never go back because of a simple mistake that could've been fixed very easily on their end. read more

I absolutely love this petsmart location. I have been coming to this location for awhile, my babies are always excited to come in and always leave smelling and looking amazing. The ladys who work there morning and afternoon always greet with kindness. Ever time i come in for toys or food with my babies when I have them tag along, they easily recognize them and come up to say hello. These old reviews on this grooming salon are very wrong on how these people treat these babies when they do it with kindness and love. Shame on you people !!!!!!! read more

I walked there to get some info and the groomers were so rude with the dogs on their table. Poor babies! Don't leave your dogs there ever!!!!! read more

I dropped my pet off at 12:10 , did consult and she never told me it was a possibility my pet can come back half shaven. I'm very upset her birthday is tomorrow and if she felt like she wasn't able to do it why start anyway I really liked Nina but I feel she let her colleagues decide what to do with my pet. Because the woman before I booked and after are completely different read more

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grooming employees are very nice and professional, however they always close well before hours they specify online and in the store.

I am just leaving this review because yesterday I was really stressed but I had to go buy dog food and the young bespectacled lady at Petsmart who checked me out was so friendly that I felt more at ease for the rest of the day. Just having a positive attitude and being nice had such an impact on me as a wayward customer - thank you! read more

PetSmart - Pet Training Near Me - West Palm Beach, Florida

This review is in regard to Grooming... I would NOT recommend. I have a poodle mix dog and she had a small knot on her chest about the size of a nickel. I gave permission to cut shorter but try to save her hair. They completely shaved her all over which was NOT necessary. The hair on her head is choppy and uneven and they cut her legs. She had been groomed multiple times before at other places and has never had anything like this. Not to mention way overpriced. Save yourself and go somewhere else for grooming! read more

PetSmart - Grooming - Pet Training Near Me - West Palm Beach, Florida

After months of talking about getting a cat, my family and I headed to Pet Smart. Arrive and they say are you REALLY planning on adopting a cat...I say well yes that's why we've come here. So another employee comes and again "are you REALLY planning on getting a cat". Well if I can see them, I was hoping to... this abrupt, rude banter continues. We get to see a cat all the while this woman just glaring almost angrily at us. Totally ruined our desire to purchase a cat from them. It's almost like we Insulted them asking to see a cat. read more

I agree with Vic's 2021 review. I took my aging doodle there. He already had GOLPP at the time, which makes it hard to stand for him. The groom and retail staff were GREAT! Frannie, the Salon Leader even got down on the floor with my dog to groom, as he literally couldn't stand on the table. We are coming to this PetSmart from now on!! Thank you to everyone! read more

PetSmart - Happy PetSmart groom customer! - Pet Training Near Me - West Palm Beach, Florida

Recent transplants to Florida with our two big furry boys, an Old English Sheepdog & a St.Bernardoodle (St. Bernard/Poodle mix) after leaving our LA groomer of 14 years, a trusted & affordable professional who specialized in large breeds. Bummed - but we crossed our fingers, hoped for the best & made a bunch of calls, one of which was to Paige who very patiently discussed her background, the services they offered (without any hardsell) & also asked what our expectations were with grooming. No one else did that. Scheduled an introduction the very next day when I could check out the facility & she could meet the boys. Within minutes I could tell this was someone who really loved her job & proved to be as skilled as she was personable. We've been back now multiple times & can honestly say this salon never disappoints. Very fair pricing, conveniently located & stellar customer service...TRIFECTA! I like the fact that everyone there seems to genuinely enjoy what they do, its not something you can fake. They pride themselves in providing a positive & enjoyable experience for both the owners & their furry loved ones. The convenience of being able to get our grooming needs met & buy dog food, treats, & chewtoys in one stop is an added bonus. read more

PetSmart - Pet Training Near Me - West Palm Beach, Florida

Two times I have scheduled a grooming online and then have been called day of to be told. They already have a dog in the place of my cat so they can't take my cat. Very unprofessional will never use them again. read more

I was at the clinic yesterday Crystal helped me.she is an asset to petsmart,excellent customer service very attentive and helpful!

Miss Holly in dog training!! Very sad to see her leave. She was so patient and awesome with my dog

This location is great! Not to mention, it's conveniently located at the Northeast end of the outlet. The items are typically well stocked; albeit, I more often than not order online for in-store pick-up. Tip: This option often allows for additional cost savings. The staff are always courteous and helpful. The store is clean and the layout allows for easy maneuvering throughout the store. Peggy Adams Shelter joins forces with PetSmart to encourage cat adoption; therefore, one can often sneak in some Kitty love too. During the holiday season last year, customers had the opportunity to be a part of a phenomenal gift giving opportunity to the the local children's hospital. PetSmart also accepts donations to assist with feeding animals. Finally, the store has a rewards programs and treats are easily earned with purchase credit. Get on the email list to stay up to speed with the latest deals and your rewards. read more

Bonnie the manager and all the staff here are amazing our dogs got fleas and she had us consult with our vet to make sure the topical flea treatment would be ok for them since the pill form wasn't working. She was very professional and helpful you can see she cares about what she does! Thank you all for your help! read more

Dead fish (several) on display (see pix). Told clerk. Said: "I know." That's it. "I know." On so many levels...just wring. read more

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Really terrible customer service at the grooming department! Here are 2 questions that would take maybe 20 seconds to ask on the phone and would not have made me feel such animosity towards this company: 1) Do you have an account and 2) if you don't have an account, do you have the vaccination records with you. Had they asked when I called I may have been able to accommodate. But no. They are waaay too busy for that. (There were 3 groomers consulting one dog) Guess what? I called PetCo and guess what the first thing they asked ? Do you have her vaccination records? Apparently it's too much for PetSmart people to ask that question while you're on the phone. When they told me it would ' be a while' for them to track the records I questioned why in the world would you not ask those questions when I called? Well apparently they were too busy. Then, they start berating me for not wanting to wait and acting like a condescending bunch there. Won't go back ! And they're still sending me text messages. read more

My puppy had an accident in the store and a guy with a beard asked me to leave. Was extremely rude. Said hey buddy you might want to leave

Honestly really disappointed with the service at this location. I walked in to look at kittens (as a very interested potential purchaser) and asked multiple people numerous times if someone could allow me back to play with the kitten and see his personality a little bet more. This was shortly before 7pm so they were not closing soon. After over 20 minutes of waiting and seeing a few workers close by, I didn't have time to wait any longer and left. I would hope they don't do that to more people or you'll never find them homes. read more

They always have everything I need for my dog here. Every time I go to this PetSmart the employees are always nice. Recent trip was on April 9 for pet pictures with the easter bunny and while I was there I bought a few things for my dog. read more

My dog loves coming to get groomed at this Petsmart. Every time we go he is so excited to see Nina!! Cami is a great addition and was welcoming when I came in at the desk. She talked and interacted with my dog as if he was her own. Nina.... where to start.... she deals with my overly hyper dog with ease. She is always pleasant and I am sure it's hard to remember clients but she treats me and my dog like we are there every week. read more

I went into this location yesterday and was soo happy to get such amazing service by Ashley and Kayla. I had a carrier that was broken so i needed a new one for my cat. I explained to them my situation and both Ashley and kayla helped by putting together the carrier for me so i can put my cat in it. Never had such great service like that in other stores. Thankyou soo much Ashley and kayla you really helped. read more

My elderly mother took her red poodle to be groomed a week ago. Today my mother had to bring the dog to vet because pet smart put a bow around the dogs ear and caused blood to stop flowing into ear. Now the dogs ear is getting removed and this store is claiming its the dogs fault . They say the dog must have moved the rubber band the bow was attached to and its not there fault. Insane !!! They blame a dog when they put the rubber band on the dogs ear. Please stay away from this location. Horrible how they treat animals. Should be criminal !! Update: ear was removed this morning. Pet Smart didnt even say they were sorry. Pathetic ! read more

Considering the location I wondered why the rating was 3 stars for this store. As we arrived (early) and were promptly greeted I still continued to wonder why 3 stars. Anete was the groomer for our puppy Bella and she seem nice enough. The appointment was for 1hr according to the site so we looked around in the store then opted to go to another store in the area. After close to 1hr time frame we returned and was given our invoice to pay. Bath and nail grinding was our selected service with cost around $47.00. So while my husband watched our little puppy get groomed I went and paid. I returned to the grooming area to where he was and the woman who provided the invoice informed us that there was 30 minutes more of service time. I told her I thought since the invoice was given then Bella was just about finished. Nope that was not the case. We were invited to come back when she's ready. So we went back out in the mall to shop AGAIN! Now I understand the 3 stars. This lady justified why 2 stars is warranted. I will say this is not the only PetSmart I've used for grooming. Most do not present you with a bill until you are done. What if the service is in dispute? I've paid for it as though I'm happy with it. In this service type of business this seems backwards to proceed this way. I hope a corporate level person reads this review and address this with the staff. The actual groomer was great but the invoicing lady there on 12/30 around 3pm needs some customer service schooling. Glad we don't live in the area so when we get home our puppy will get her normal routine of being groomed at home. Will not re-visit this location. The last PetSmart location used was in Port St. Lucie and they were a cut far above this Palm Beach Lakes grooming salon. read more

The food I always purchase for my dog was not in stock when I arrived at the store. The cashier came and helped me and she found the food I was looking for in the stock room. The manager on duty, Chris, helped me as well and found the food I was looking on one of their top shelves in the stockroom. He saved me a trip to another store and got me the exact dog food I was looking for. Thank you, Chris! I will be back! read more

I had such an amazing experience with the staff at this Petsmart. Kayla, Amanda, and Paige were so sweet and accommodating to our three energetic girls. They were prompt, knowledgeable, and did such beautiful work. All of our pups looked amazing and were so happy after. Paige was especially impressive. She educated us on a "lamb cut" and executed it perfectly. Thank you so much! read more

This location is always out of everything. More often than not when I go they are out of my dog food including today. Also many times they have been out of pill pockets. They do a horrible job keeping things in stock. I wouldn't go if there was another pet store close by. read more

Never F***ING again will I bring my dogs to this BS place. One of my dogs is a fluffy dog and I like to keep her fluffy. I made sure before I took her there to comb her out a bit and cut the small little knots she had. There was no need for them to cut her as low as they did and then said that she had a few knots in the back of her leg. They do not call to tell you if they will be cutting her different from what was discussed when she was dropped off. So, flipn' mad you have no idea. I called Petsmart to talk to the groomer and she was already gone for the day. Then both dogs come back smelling like eggs cause they use soap with no fragance. They want to up charge for every small thing. Now, I know better, taking them to a small groomer who cares about the dogs and how they look. Not, some assembly line crap where it's trim and go. read more

Took my puppy for the beginning training class. Mediocre at best. We learned a few things, nothing signifiant to add to our training already in place. Helpful for a first-time dog owner. Took my dog to be groomed this weekend. The groomer called me and ranted, "the dog looks bad, I can't fix it; I can shave her all to the same length." She cut her too close. In my online booking; I gave written instructions; do not cut too close. I explained why. When I arrived; I explained the same. The groomer complained that my puppy peed and she had to wash her twice. Well, that'll be the 2nd and last time. Luckily, her coat will grow. Three stars because my dog still had a coat, at least. read more

most of their fish have ich! absolutely disgusting that they would sell or even have sick fish on display. all their bettas look completely depressed and half dead! terrible place for fish read more

This store is great for getting everything your new puppy needs, they have an awesome coupon book that pays for itself plus some. I saved over $100 shopping for my new puppy here! The staff was also very friendly and so helpful, I will definitely come here for anything my new little munchkin needs. read more

You get what you pay for. Petsmart probably has the cheapest grooming around but it's also the lowest quality job. Unfortunately, I have to find the lowest price because it's pricey with four animals that need grooming, but I'm starting to think I want to pay the extra someplace else to get better quality. Nina does a good job but everybody else there must be amateurs because my animals come out with a crappy haircut - some spots have long hair, some is short, they don't do around the face very good. The last time I went, my dog had a knick on her paw from the clippers and it ended up getting infected two days later - she was limping and it was swollen. Cost me $70 at the vet. I will probably continue to go because like I said it's pricey with 4 animals - I will just always ask for Nina. read more

First I must say that some of the people on this site have potty mouths,Next I have to say that people are human and they make mistakes,so get over if your dog hair do came out too short,hair grows...such silliness over a dogs haircut,...I have been going to this PetSmart for over a year and everyone is extremely nice and helpful,in regards to the groom shop it like anything else ,some groomers are better than others,this grooming shop is by far the best price around,so go pay 90 dollars for a dog's haircut and I will stay with Petsmart for a 40+ haircut for my dog,who cares if it's an inch too short,I am 50 dollars richer and that only means I can get in for a grooming appointment that much sooner..Thank you Petsmart for making my dog look beautiful and saving me money also.... read more