Unfortunately, my experience here was deeply disappointing and, in my view, very concerning --…read moreespecially for women. Based on how I was treated, I would strongly caution other women to bring someone with them, as I did not feel taken seriously despite being the buyer. While things started out friendly during the sale, the tone shifted drastically once the purchase was complete. I encountered what felt like arrogance, evasiveness, and a lack of accountability when I needed help after the sale. My questions were ignored, even when I followed up multiple times, yet I continued receiving promotional emails urging me to return. I also had a disturbing interaction where an employee called me unexpectedly and made false accusations that were not only unfounded but easily disproven. It was aggressive and completely inappropriate -- and I was forced to consider legal action if it continued. I regret completing my purchase here and truly wish I had gone to a different dealership for the same vehicle. I found another nearby location that has been much more helpful and professional, even though I didn't buy the car from them. This dealership's customer service appears to end the moment they have your signature. It was a complete shift -- overnight -- and unfortunately, their focus seemed to be entirely on the sale rather than any real commitment to customer satisfaction or follow-up. I have a strong credit profile and substantial car-buying experience, and I can confidently say this was the most disappointing dealership interaction I've ever had. If you value respectful, honest service -- especially as a woman -- I'd strongly recommend looking elsewhere. There are other Ford dealers in the area that are far more professional and worthy of your business.

I absolutely love my new (to me) Ford Bronco that I purchased from Dwight Ford. The process was…read morestress free and everyone we spoke to was welcoming and friendly. Brandon, our salesperson was great to work with. He went over every detail and answered every question. Zach in finance also made the experience easy. He also explained every detail and was very knowledgeable as he owns a similar Bronco. Both repeatedly said not to hesitate to call or text with any questions we may have in the future. Also, the vehicle detailing looked amazing! Thank you to all involved in helping me get into my perfect vehicle. Our dog was also invited into the showroom to hang out while we went over paperwork. Highly recommend Dwight Ford if you are in the market for a vehicle.

I've been taking my car to Jim for about 3 years now and do not trust anyone else touching my car…read more He goes out of the way to make sure I am safe whether it is something small or big. Never has taken advantage of me for being a woman and fairly prices repairs to cars. He's gone out of his way more than a handful of times to help me solve anything that may be wrong in my car which is nice especially in today's economy. One day I pulled up with a tire that I was questioning the pressure because I had to go out of town and he took time to patch it up while he orders my new set of tires.

The service I requested didn't fix the main issue !! It happened twice in a week !!…read more I am very upset , I am 9months pregnant & have 7 kids who depend on me working & getting them to their appointments. I keep having to stop work & reschedule due to the neglect of this shop. I want a refund of my money !! I will get the authorities involved if needed . 815 ILCS 306 !! Stand behind your shoddy work !!

We recently started looking for a small SUV for our daughters and one for a Ford Escape popped up…read moreon CarGurus for Fraher Ford. It was listed as a great deal on CG and from the pictures it looked really nice. Pontiac is about a two hour trip one way from where we live but I contacted Ryan and from the get go we received unbelievable customer service. We drove down there on a Saturday and took it for a test drive and the car was impeccable. It was clean, Ryan provided the Carfax equivalent and gave us the background on the vehicle. We spent about 15 mins negotiating and agreed on a price out the door. We were there for a total of 35 mins that Saturday. We would have to come back the following weekend as we needed a week to get the finances in order. The following weekend we drove and did all the paperwork with Cathy and she gave us the run down on the vehicle and showed us how things worked. All in all, only another 35 mins. So 8 hours of round trip driving to the dealership and only 1 hour 10 mins at the dealership. Unbelievable!! It's usually the other way around. Fraher is a 3rd generation family owned dealership that provided us with the easiest car buying experience I have ever had in my 40 yrs of buying cars. Wonderful customer service and an amazing buying experience. Well done Fraher family!!!

Ryan went above and beyond with getting me information and photos of the truck I was interested in…read more This was crucial to me being I had a far drive. Easy negotiations. Overall you can feel the difference in their family ran dealership compared to other dealerships i was working with whom only was out to make a dollar on me. Thank you Fraher Ford. You gained a customer for life! Couldn't recommend them enough!

Great service. Personal help. Not usually run of mill dealership. Always my go to for service.read more

Whoever handles their Parts sales on eBay is a liar. Very unprofessional. Threatened not to send my…read moreorder because I left a bad Review.

A business that truly backs its work, delivering showroom quality at competitive prices. The…read morewelcoming environment is clearly evident. For car enthusiasts, this detailer shop is a dream come true, where vehicles receive meticulous attention. Highly recommended 10/10 get your vehicles pampered at javi's Detail and tint!

Taken every car/truck I've ever owned to Javi's and he is amazing, tint is high quality and he…read moremakes sure you are satisfied, I'll never take my truck or cars to anyone else, very well priced services, can't beat it! Thank you Javi's!

It's been a while since my last review but feel compelled to refresh my experiences…read more Mounce continues to be my trusted auto service location. The techs are knowledgeable, the manager is friendly and the prices are fair. There have been several opportunities where they could have taken advantage of different situations where I expected a problem to be more than it what it was - but every time they've taken care of us appropriately. I completely trust their advice and service. Not to mention, the lobby makeover looks pretty sharp too!!

Brought car to be repaired based on a recommendation. Knew that the repair needed to the vehicle…read morewould be expensive ($2300). Vehicle was fixed and picked up and began to leak oil. Brought the vehicle back and diagnosed that the pan was just dirty from regular oil shop. Picked the car up, still leaking oil so brought it back again. This time the ring was leaking and covered under the warranty. Brought it home and AGAIN, still leaking oil. Took it back for inspection, only this time the valve cover was magically leaking oil and not covered under warranty. Repairs cost another $395 with the majority being labor. Prior to the original repair the vehicle didn't leak oil. Very disappointed with the repair, numerous returns, excuses, cost, and warranty. Don't feel this place is honest and do not recommend others to this shop.

*****DON'T TAKE YOUR CAR TO JOHN'S in Lexington, Illinois ****…read more This body shop is where we took our newer vehicle that got damage by a flying piece of tire debris only 3 hours after we bought it from the dealership. We took our vehicle here on the recommendation of a friend. Initially looked like it was gonna be a decent shop, but that changed rather quickly. This shop that does mediocre work. I say that because they supposedly fix cars for a living, but the customer has to point out damage that they said was fixed but wasn't. They called and said your car is done. Get there to pick it up and damage that we showed them when we dropped it off wasn't even addressed. So we leave it there to be fixed. During the time the shop had the vehicle in their possession it was damaged on the opposite side. I know this for a fact, because we have photos from when we bought the vehicle and their photos from when it was dropped off to be repaired. During its time at John's (ANTI) Auto Body Shop. Someone damaged my vehicle. We pointed this out to them and were basically brushed off and told we didn't do it. As not to go into a lengthy post. They said not our problem and have a nice day. The owner flat out said they weren't doing anything about it and to turn it in on a new claim. We tried to explain that the damage was not there when we bought the car or when we dropped it off. It's a deep scratch on the right side about 5 inches in length. I am generally willing to be understanding and try to work with people, but I take exception to someone calling me out and saying that I'm lying about something I know for a fact wasn't there. I was forced to make this group and post to help others avoid mistakes and getting treated like this. Take your car here at your own risk. Their work is shoddy and mediocre at best, especially when you have to point out what they should have seen when they first worked on it. In closing. If the owner is so sure his guys didn't damage my vehicle, then why did it take me pointing out work they missed in the first place? Obviously not too sharp or attentive to details and talking out both sides of his mouth. A pic of the damage and the others for reference when it was dropped off. No scratch until we went to pick it up.

Could not be happier with the quality of the work and the customer service. If you are in…read moreBloomington or Normal, it is worth the drive!

I was driving back to Chicago when my car started making a terrible sound, didn't know why to do…read moresince I was so far from home, so I called Joes Repair shop and he was beyond kind and diligent, he took care of the part of my car that came off right there where I was, life saver! Do not hesitate to contact him, is like your best friend coming to the rescue!