Needing an oil change, I noticed that this place was offering a special, so I drove up and went…read moreinside. The girl at the counter had a look on her face that was half confused and half surprised like "oh wow, a customer?" as she quickly scurried to grab the tablet to sign me in we took a few laps around my vehicle to take pictures, we then go back into the waiting area and she proceeds to tell me that she needs to call the mechanic to come to the shop to perform the work and now I am the one that has the confused look. Around a half an hour passes and the mechanic strolls in and drives my vehicle in the shop and proceeds to determine the parts needed for the oil change, he then tells the counter girl what parts are needed and she calls the auto parts store because even though they offer oils changes have no parts or no oil. At this point I wondered if I had somehow drove to Cooters Garage and was half expecting Beau and Luke Duke to drive past in the General Lee. More time passes by as we wait for the oil and the parts but I cant really tell the amount since they had a Friends marathon going on the tv in the waiting area and I was already 3 episodes deep. After the the parts arrive, counter girl takes them back to Cooter and about 15 mins later he brings my vehicle out with big grease smudges on my door and what looks like a dent, but I was so distraught at the length that I had to spend there that I didnt want to spend one more second.

I've had my Lexus serviced by Ben several times. He's an awesome mechanic and very honest. I once…read moretook my car to the Lexus service dept and was given an entire list of things that needed to be "fixed". I took my car and the list to Ben. Turns out most of the repairs were unnecessary. Saved me a ton of money. Highly recommend Ben and his shop.

Ben is wonderful! My son was having issues with his truck and getting it started. We knew it wasn't…read morea battery issue. We didn't have the means to tow it to Ben so Ben was kind enough to FaceTime my son and was able to help with the issue. Ben was kind and knowledgeable! We so appreciate him!

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

Can't say enough nice things about these guys! They do good work and don't use sub-par parts. I had…read moreac work done and they were great to deal with and were on time and budget!

Another pleasant surprise, right here in my little town of Firestone! Honest repairs for a great…read moreprice. You are sent a detailed report (broken down by area of car), with images of who is working on the car, and what parts of the car are being considered for repair, and color coded as to what needs to be repaired or not (green, yellow,red) Work done on time, friendly staff and knowledgeable, not out to over charge or over work. We will be back!

Beware of Les Onorato he is a crook. He install a steering…read morecolumn in my 1970 bronco I found he it was installed with two little screws it moved all over. He charged me to install 5 shocks he only installed 4. He ask to put in a EFI it never worked I found the fuel lines sitting on the exhaust. We replace water pump it leaks. He got into the transmission it leaks at the gasket. He installed linkage to trans it down shifts on its own. He did the brakes driver side locks up while the others do nothing. He installed a old EFI USED The wired he installed all loose sitting on intake. I had my bronco covered cause the seats were in mint condition. He left it out with out it covered the seats are ruined. I went back over and over trying to pick ok up when he called to say it was ready but every time I went it wasn't at all. I paid for all the work upon completion until the EFI. He demanded money order or cash. He said if I put it in a money order to put it in his mom's name. He said he would not release my bronco unless I paid I. That way even thought I paid cash for everything and even paid cash for the EFI unit and told him I could pay cash for balance. I ended up involving the police. I had them on site to help scare him so I could pay it off and get my Bronco.

Les at Onoratos took #1,700 cash from me and did not fix my car…read more In Oct. 2024 I took my car to Les to have the air conditioner fixed. He said he would give me a huge discount if I gave him cash. I gave him $1,700. I took my car back to him 7 times in the last 6 months. Several times he kept it for 2 or 3 weeks with the promise that it would ve done tomorrow. Each time I picked it up he said it was fixed. (It was not) The last time I took it to him 3 weeks ago. He asked me to bring it in the morning, but when I got there he was not there. 3 more times that day he broke appointments with me. I told him I wanted my money back. He swore at me and told me to get out or he would call the police. I went the next day and again he screamed at me to get out of his shop or he would have me arrested. I am a widow and money is not easy to come by. I have since had it fixed and the parts he said he replaced had not been replaced. Super bad business man

Ruben does excellent work and only charges you for what you need to have fixed. No extra charges…read moreAnd reasonably priced. Explains everything. I would definitely bring all my vehicles here and recommend Ruben to all my friends!!

Its amazing shop they do it all from building engines to transmissions to a simple oil change had…read morean engine build by these guys it running amazing like never before they are very knowledgeable and honest have gone back to even buy my tires for them its great shop

I had noticed that my car was leaking oil and made an appointment with Christian Brothers in…read moreFirestone to have it looked at. I asked them if my car could be ready by noon, as I was committed to delivering a casserole to the Longmont Senior Center for a contest that started at 1:00 p.m. The owner, Mr. Brunck, offered to take me to the Senior Center to deliver my casserole, which arrived "on time", and then he took me back to my apartment to await the completion of the repair. I have never ever received such excellent customer service from anyone else. Their excellence in customer service is number one!! Thank you Christian Brothers in Firestone, you are truly the best! Michele A.

First time in for oil service maintenance and an excellent first impression! Was greeted upon…read morearrival, courteous, got some coffee, sat and hung out in lobby, was satisfied with the wait time.. think I'll bring our vehicles here for future needs..

We had another repair shop tell us we needed a new transmission, we wanted to get a second opinion…read moreso had it towed to CVG. William was extremely helpful. They were able to get it in right away and discovered that the previous shop had not completed a job properly which was making my truck unable to run. William explained the entire process, was thoughtful in not wanting to throw the other shop under the bus (even though it was clearly their mistake), and helped save us $1,000s! He was even helpful when I went back to the previous shop to get them to reimburse me for my expenses (which they did). Highly recommend them as an ethical shop, not taking advantage of customer with no mechanic knowledge!

5 Stars - Honest, Professional, and Saved My Mother's Day…read more I can't say enough good things about Carbon Valley Garage. After receiving an outrageous $8,500 estimate from a Denver mechanic while stranded on Mother's Day, I had my 2017 VW Tiguan towed to Carbon Valley. Their inspection was detailed, honest, and thorough. They discovered the noise I heard was caused by a rock stuck in the driveshaft -- not a broken turbo as I was told. They removed the debris, topped off fluids, checked all systems, and only found that the brakes needed replacement -- which they completed for $1,270. This shop treated me with respect, transparency, and integrity. I'm a senior woman, and I felt completely at ease with their service. I now know I can trust them with any future repairs. Thank you, Carbon Valley Garage -- you've earned a lifelong customer. -- Linda A., Longmont, CO

They have absolutely the worst customer service that I've ever seen in 40 years of car buying…read more Everyone was both clueless as well as being completely indifferent to the customer. I would not buy a hot dog from anyone that I talked to there. Don't walk, but run run far away from these knuckleheads.

I wanted an adaptive cruise control issue fixed. Very poor communication and they had my car for 3…read moreweeks and could not fix it. I took my car back as I needed it badly and was charged $260 dollars diagnostic and laber even though they couldn't fix it after 3 weeks. Do not come here for service. They can't fix complicated things and will charge you and not communicate the process. Never come here for service.