Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

Last week I brought my new Sierra 1500 in for its first oil change. I met with mt Service Advisor…read moreLou Redington for the first time. Lou was absolutely outstanding with our interaction from start to finish. He was professional and kept me informed as to exactly what was happening. I was in and out in a very reasonable amount of time with exceptional service. Fast forward to this past Sunday. I received a call out of the blue from my original salesman, Yad Aflalo. Yad was calling to check in with me as it was the 6 month anniversary of the purchase of me awesome truck. This is the type of customer service that sets Sheehan apart from everyone else. Thank you Yad for being so awesome. Sheehan is the only place I will ever purchase a vehicle from based on their professionalism, honesty, and integrity. Only place you should be shopping for a new vehicle. Thank you for being so awesome.

Took my father's car for it's regular service. I requested Andrea, who has been at Sheehan 8 years…read moreas my service advisor. She has been reasonable and efficient to deal with. Checked out with Tori, who is new to the dealership and far more helpful and nicer than her predecessor. Watch for service specials or coupons to lower the otherwise exorbitant price of service!

Looking for a clean used car. Was able to search the lot without a salesperson hovering over me…read more When I saw something I liked I went in and was introduced to Joel. He was very laidback and extremely helpful. No pressure. Gave me the information I needed to make my decision. Did some other homework and called back. Joel was not available however his teammate,Adan, was able to seamlessly assist me with a test drive and other questions. I HATE buying a car. Nothing EVER pleasant about the experience. Well, Toyota of Deerfield changed that. I have a very good condition used vehicle in my driveway as a result of the experience I had. If you're looking...see Joel or Adan. It's worth the look. Not sure about the service department but too early to say in this journey. Great job Toyota of Deerfield!!!

I hate to give any one a bad review in my 54 I feel like it's my due diligence to let other people…read moreknow . But I had to tell my neighbors In the community.."Beware of this service department." They are very rude and not professional. If you want to know why. Or you can just take my word of advice. If your like myself I like to go to a dealership for OEM parts and bigger service than oil change and brake pads . Just go out to Coral Springs they are my go to now no problem out west it's a little out of the way. But well worth it... The service department will try to find things that are not needed and over charge you. On several occasions I had problems with that . I never dropped a bad review. Until I Got an estimate in writing. Water pump and timing belt. Thermostat. That 1000k mile routine service that stated in my owner's manual. Can seals , tension, pulley and new serpentine belt I just replaced with they call it a drive belt. They said they can't do the job without doing that. I mean these little things just started adding up . Basically telling me they can't take a serpentine belt off without breaking it. I should've just left at that moment but I was already there. I had the time off. I said let's just go ahead with move forward and just get done , quoted me $1300 1-1/2 months later . I came in the it was $1900 for the same service. I just shook my head and said well it needs to be done, pls make sure there is nothing else that needs to be done i did not even want to pay $1500 ( on line and other dealerships charge $1100 ) then they said 1/2 way through the process oh you need a $500 part ( that's was clearly in front ) if they even change lf the bracket . , Needless to say jump in the car 1 mile on the way home water coolant exploding from my engine off and towed back to the the shop . And again I said it's leaking oil real bad. The service manager insisted that it was my vehicle's leak. I said no.sir this leak is leaking 2 quarts in 4 minutes leak ( cam seals ) and they showed me the leak is not leaking anymore. I took a picture of it cause it was a quick look while it was a part. I looked at it further they said it was perfect. The leak was from something else. I need to replace something major and needless to say they forgot to put a spacer on my pulley. My timing belt jumped and ripped and didn't thank God it didn't break, but it was holding on by a thread! And then they finally admitted that it was their fault and they will fix it . ( the manager didn't get back with me forever. I had to go over to Corporate in Arizona to have him call him , And he said you have a problem with my son ? ) I said I don't know who your son is but I have a problem with your mechanics. Apparently his son is the manager of the service what a very expensive service job and night mare ( first of all I bring my truck in running like a sewing machine , they almost blew it up three times luckily, I watched it and drove really slow .) less then 10 mile total I Aaa towed it 2 times to my house and then to there shop . I could not believe they didn't want to even send a tow truck to pick it up. I would never trust that dealership for anything every time I go in there for Oil Change before that they told me I'd have to do brakes and such. I did my own Brake Pads. I told him didn't even look. Also they said I needed a new cabin air filter in my vehicle doesn't have a cabin air filter. It's just a very unpleasant experience, oil change I used to have done there . I had a very bad experience with the manger of the dealership and the service department manager ( he was adamant about my truck having an oil leak. Didn't even wanna look at it. He says oh it says here that you had an oil leak. ) you didn't even go outside to look at I said can you please just go out here and look at it one of the Service men looked at it I said oh yeah that's definitely not from any other leaking problems. Needless to say . I over paid for the Service and was just swept out under mat and turning me around . I had to go back 4 times and I never got a single response or a apology from the Manager only one service assistant manager said I apologize after I pointed out that they did not put my perfect running 4.7v8 back together, and all that time side of the road , my towing, thank goodness I had Aaa towing. And all the time with out my vehicle. They didn't even bother to wash there greasy hand prints off my suv . At this moment I just took my keys any prayed they did what I paid them for correctly. Oh no sticker with the mileage on the engine .,night mare

Update: Engine oil seeping out of Left rear and back where bolted together excessively. Not…read moreaddressed in estimate that I see. They assumed the car was not being taken care of. Last oil change was at NAPLETON'S IN WPB. Defective Engine is what it appears as - but engine not on their recall list. A problem is that it was given back to me with someone wiping off the seeping OIL. Very Disturbing!!! Added the estimate given to me - will add texts as well from that day. It was unfortunate that the dealership King Hyundai located in DEERFIELD BEACH, FL did not choose to find the real issue with the engine indicator light on and H for HOT - they gave the car back to me the very same exact way - very dangerous. I did take videos of the engine earlier that morning so I could see everything under the hood to try to see what was going on prior to being towed there - I simply took it for myself to see what might be wrong - could not see so early in the AM in the dark. They blamed the BATTERY that was under warranty - but not purchased from them. I had that replaced - it did NOT solve the problems of not starting, engine shaking, all lights on dashboard lighting up, key fob NOT being recognized even with a brand new cell battery, seeping/evaporating coolant - no visible LEAKS though - just smell it burning - alcohol smell, water evaporation condensation coming into the car that I have to sleep in, no air conditioner or radiator fan that had been taken into Napleton's WPB (not thorough in their diagnosis - quick - IN & OUT), etc.... Still experiencing the same issues - all about GREED - they are. Just wished to share what transpired - it did not go well. They gave me an estimate of over $8,234 ... padded with MEGA hours for the Technician (HIDDEN AS LABOR with each line item) .... I asked questions to the General Manager Mark Benne and Adrian the person who took the car in, but they chose to do a "take-away" instead because I did not AGREE or DECLINE or sign what they TEXTED ME immediately. I had only a small amount of money at that time - a little less then $400. My sister Heather who I did reach out to DIDN'T WISH TO HELP ME as usual.... So, I had to figure out what I could afford to fix. I am homeless - they were AWARE of that because of what took place with needing airfilled in one TIRE ONLY due to Wawa and Cumberlands MALFUNCTIONING MACHINES .... I am NOT employed at the moment. The Air needed in one Tire turned into a side show - so I spoke OUTLOUD... and they stopped hovering over me as the Technician kept letting me know EVERYTHING he thought was wrong - I did not give them permission to do anything other then fill the ONE TIRE..... it was very upsetting that day. I worked 11 weeks - let go on Aug 29, 2025 - that was a Gift to be released from being bullied every single day. The dealer did kindly give me a free diagnostic though even though I agreed to the $335 diagnostic to be used on any repairs I chose but, they gave it back to me and LIED ... I know I have power train warranty issues, no working A/C since I had it repaired in Sept 2024 at Napleton's Hyundai in WPB, leaking engine oil issues (visible), etc...The Service Manager Shaun Powell .... class a jerk... bullied a woman. He did not reply to my initial email. I guess to make fun & ridicule a person that has always lived a LIFE OF INTEGRITY ....makes them feel superior .. such a travesty! I only stopped in there a few days earlier to have air filled in ONE TIRE that seems to give me problems ... I tried to fill it myself but the UNIVERSE had other ideas. Still owe $3900 on my 2018 ..... screwed over by Delray Acura in a Lease Buyout in Jan 2021 after being let go of immediately after almost 4 years of employment - they charged me for an extended warranty & gap insurance unbeknownst to me...was not aware at the time I could have declined after the fact with a Sales invoice provided to me with each dollar value ON THE INCORRECT LINES of the ENTIRE SALES NVOICE ... Never heard back from Ashley Moody's office. Beware of OTHER'S MOTIVES ....by the Grace of God I ask for your help and guidance. I can be reached at 954-226-1680

"I noticed the next day that additional warranty fees had been added, even after I told the…read moresalesperson multiple times that I didn't want them. It appears the finance department included them anyway. I called the following day to express my concerns, and they ended up redoing the loan for my new car

Visited based upon the great feedback on EBay and many low mileage vehicles, since the location is…read moreclose in South Florida. Vehicle prices seem high, however market is challenging and up priced currently and they may offer fair value if mileage is correct and cars in good shape offered. We found multiple units that were repaired and had been painted, and accident / update did not appear in auctions nor on Carfax as included. Most cars did show low mileage but any accident deterred us from considering purchase at prices marked. A lot of units appeared senior owned previously. Salesperson was jovial and light. He offered that all cars were open and most had keys to start and test. He was a little surprised that we recognized body work, repainting, and bolts rusting and unmatched. He did offer that pricing on EBay was current and very little negotiation was possible. We passed as the only units that seemed to meet our wants were sold and awaiting shipping. Lots of stock but most did not meet our desire. No harm but use BBB and Yelp to measure all ratings not just EBay. Long term business and ownership was offered also. Wish we found something but might check back in future.

Wow. This dealership should advertise they are like Carmax. No negotiation!!! The owner "Frank"…read moretakes the calls but has little knowledge of the vehicles. Pricing is high and owner is not cooperative. Buyer beware IMO

I do not typically write reviews of other places than restaurants, because I am a chef/restaurant…read moreowner, and that is my passion, but when a company and a member of a staff go out of there way to help me, make things right, and provide exemplary service, I feel compelled to write a review to give kudos for their thoughtful help! This happened in my experience with Pompano Honda and specifically with one of there sales team, Tyson. Who went above and beyond, with exemplary service, care, attention to detail and follow-up, that is rare in this day and age. This happened on an occasion, that is very stressful, takes a leap of faith and was a large purchase order, buying a car site unseen, then shipping it to across the country, from Florida to California. Tyson was extremely helpful in the initial sale of the used Jeep that I purchased, providing me all the information that I needed to make the purchase of a vehicle I had only seen in pictures. He then helped me with the shipping of the Jeep the paperwork I needed to register the vehicle in my state and even called me when the Jeep arrived in California. Already great service, tremendous help, but here is where it goes further. When the Jeep arrived, I found that it had a very small radiator leak, that had unfortunately slipped past the vehicle inspection. it was so small, that I understand how it happened. When I informed Tyson of the issue, even though used cars sold and purchased are sold as-is, without a warranty, Tyson, alleviated my concerns immediately, by letting me know that he would take care of the issue, would go to his manager, to resolve the issue and he would get back to me by the next morning. True to his world, he gave me a call the next morning and told me to take the Jeep to a mechanic and the dealership would send a check for the repairs. I was so relieved that Pompano Honda stood behind a sale they did not have to and that Tyson, followed up after the sale and made sure, that I and my vehicle were taken care of in a stressful situation. I took the Jeep in the next day and had the radiator replaced, true to his word and Pompano Honda's management, a check was issued, sent out, paid in full! Thank you Tyson, and Pompano Honda for standing behind an issue with a sale you were not obliged to stand behind, resolving the issue quickly, fairly and completely. Truly, if you need to go to a dealership and salesperson, who will supply you a great car, at a fair price and if there is an issue, will stand behind the sale, if there is an issue, go to see Tyson at Pompano Honda, you will happy and satisfied that you did!

1/14/26....service dept review - Everything is what needs improved! Honestly, the whole vibe from…read morethe minute I pulled in was rude snd dismissive. I received a coupon flyer in the mail for a discounted oil change. I called to find out about it, if I can use it and make an appointment. I gave them my information, my year and model and VIN code, the coupon information and code. I told them I didn't know what the code meant but I told them what it said. They made appt and said I could use it. Then I take off work to go get oil change.... Pull up and she says I can't come there. I should go somewhere else down the block. They don't have a filter for me. This is while she is chewing on a snack. I said , why did she take my ViN when they made the appointment if they only service Hondas and couldn't change my oil. Then she went to the service mgr and I told him they took my information and Vin when I made the appt a few days ago. He said oh yes then...speaking to the service rep....she can get service if appt was made in advance. I thought she just pulled in. They should have the filter. The lady rudely said I'll have to go check. It took her 15 min. then she came back and said it will be $100 if you want it done. I said I have a coupon. She said I can't use it. It would not apply. I asked if that was her mgr. she said yes but you can't use it. She glanced at the coupon and said this isn't even Hendrick Honda this is Pompano Honda with an eye role. (I looked down at the address again - I didn't argue but it appears she doesn't even know where she works.) He said no it can't be used. It had to be for a Honda and a certain VIN. I told him he should tell the lady who made my appt this. He said he would. There was no friendly interactions no apologies no offered discounts at all. This is not the way to gain business. This is the way to get a 1 star review and it looks pretty consistent.

I was offered $25,000 for my car and this was put in writing. When I went to the dealership to…read morecomplete the purchase, the offer dropped by $1500 for absolutely no reason. I stated many times that I did not wish to purchase the Phil Smith Kia protection package at a cost of $1995, yet it appeared on my purchase order without any authorization from me. Astoundingly, the managers of this dealership took umbrage with me for even bringing this up! I was also told that the car was in excellent condition yet it needed a repair that was blatantly obvious and cost $325 in additional money to be paid by me. All of these things speak to the lack of truth and honesty by the dealership. So I guess my final statement is caveat emptor (let the buyer beware). I suggest to all of you potential buyers that you check the integrity of this dealership before you contemplate a purchase. My recommendation is STAY AWAY!

Was looking for a new Kia Telluride and found one at Phill smith…read more MSRP was $35865.00 They gave me a warm fuzzy feeling and got me sold The paper work was done and stupid me did not look hard enough at their twisted numbers. Car cost me $39860.00 + tax Plus a additional $1374.98 Dealer fee On top of what they made on the car From the factory They added a total of $5465.00 The moral of this story Don't trust these people Aways read the contract before you sign Scum. On the positive side, The car is fantastic I'll give it 5 stars!

Phil Smith Kia is the only way to buy a KIA. With a quick phone call, my son reached David…read moreHoover,Kia director. David confirmed the car my son wanted was on the lot and David could meet us at his location Phil Smith KIA in Lighthouse Point. Sure enough, he met us at the door and talked about each other's expectations and possibilities. My son said he had a price in mind and needed to know,without resorting to intense negotiations, that it was possible. David introduced him to a soft spoken, experienced sales rep, John Gutierrez, who offered great advice on the Sportage EX. John, was so helpful. He showed us cars , took us for test drives, and explained all the details to drive off the lot comfortably and safely David came back into the office. He and my son found their fair price, shook hands, and without any intense dialog, just calm dialog, my son had his new Kia Sportage EX. We'd spent a week trying to purchase this car at other Kia dealerships and had to walk away. My son had done his homework, checked auto trader and knew his starting price.David closed the deal. We met the finance manager who made financing simple, and my son drove off in his new car. No hidden fees, a fair price, the car he wanted, and great experience .

I've brought my vehicle in three separate times for the same issue with the control module and…read moreelectronics, and the problem still has not been resolved. On top of that, I've already paid out of pocket for a new battery and an oil change while trying to deal with this ongoing issue. Instead of fixing the problem, I was asked about putting a down payment on another vehicle. I am not interested in buying another car--I need the one I purchased in August to be safe and reliable. At this point, I'm extremely frustrated. The vehicle has ongoing issues and I'm not getting real answers or a solution. I expected accountability and proper service, not to be pushed toward another purchase. I would like a clear diagnosis and a real fix. I REPEATED MYSELF SEVERAL TIMES..I NEED HELP.. CAR IS NOT SAFE.. THEY DID NOT ASK 1 QUESTION OR EVEN ASK SOMEONE TO LOOK AT MY CAR.. THEY TRIED SELLING ME SOMETHING N ASKED ME FOR 1000$ ... I DIDN'T COME TO GET A CAR I CAME FOR A SOLUTION FOR THE PIECE OF CRAP THEY SOLD MEEEEE ALREADY. I WROTE ALL THIS TO SAY. THEY COULD GIVE 2 FUCKS IF YOU ARE SAFE OR NOT

First class dealership with the most knowledgeable and professional staff…read more Sales Associate Tonya Smith had all the answers and never pressured me, only guided me to making my best choice and closing the deal with class and professional assistance. 5-Stars only because I cannot choose more !

The service breezeway is never busy and only one or two Advisors are here. Bought wife a newer 24…read moreXT4 Sport and had a couple warranty items to handle. We have serviced SRX, 2 CTS, and XTS over years here and often outcome is mixed at points but always acceptable. Certainly not Lexus standards but it's General Motors right ?? First item took several weeks for part to come in stock. No issue as not super important. Item did need second item to complete, and not in stock currently. Second issue however is more important involving suspension. Two days after drop off they cannot find, please come back they demanded. Within 2 minutes with tech Saturday and it's found. What happened to techs with certifications and specialties ?? They swear it's found now and will repair the next business day. Needs an axle ?? Play games around "rental" versus "loaner" car and ultimately we leave with same rental and assurance all will be fine Monday. It's not our fault car sat for the week versus repaired timely. Monday comes and afternoon rolls in with no contact. Word comes that other parts are now needed and another 10 day order window is required. Come get car and we will ask you to visit a 4th time when parts show up. Arrive and paperwork from the week long stay is not done nor provided. So two repairs and both are still incomplete and more parts are needed at snail mail pace. Cadillac is now asked to help as manufacturer. Dealer now removes order for absorbers/isolators due to complaint , but Cadillac noted on order system. Told to wait the 10-14 days. We really hoped that Cadillac specifically had changed. Ed Morse Caddy down in Ft Laud is always highly rated by us, and even Delray Buick GMC. So much farther in each direction but likely best to do the drive. Not sure if this is dealer related, employee related, or manufacturer related but man it's frustrating. Surveys always demand perfect scores but offer less than reasonable service levels. This one won't be kind as nobody shows empathy or concern.