Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

Last week I brought my new Sierra 1500 in for its first oil change. I met with mt Service Advisor…read moreLou Redington for the first time. Lou was absolutely outstanding with our interaction from start to finish. He was professional and kept me informed as to exactly what was happening. I was in and out in a very reasonable amount of time with exceptional service. Fast forward to this past Sunday. I received a call out of the blue from my original salesman, Yad Aflalo. Yad was calling to check in with me as it was the 6 month anniversary of the purchase of me awesome truck. This is the type of customer service that sets Sheehan apart from everyone else. Thank you Yad for being so awesome. Sheehan is the only place I will ever purchase a vehicle from based on their professionalism, honesty, and integrity. Only place you should be shopping for a new vehicle. Thank you for being so awesome.

Took my father's car for it's regular service. I requested Andrea, who has been at Sheehan 8 years…read moreas my service advisor. She has been reasonable and efficient to deal with. Checked out with Tori, who is new to the dealership and far more helpful and nicer than her predecessor. Watch for service specials or coupons to lower the otherwise exorbitant price of service!

Looking for a clean used car. Was able to search the lot without a salesperson hovering over me…read more When I saw something I liked I went in and was introduced to Joel. He was very laidback and extremely helpful. No pressure. Gave me the information I needed to make my decision. Did some other homework and called back. Joel was not available however his teammate,Adan, was able to seamlessly assist me with a test drive and other questions. I HATE buying a car. Nothing EVER pleasant about the experience. Well, Toyota of Deerfield changed that. I have a very good condition used vehicle in my driveway as a result of the experience I had. If you're looking...see Joel or Adan. It's worth the look. Not sure about the service department but too early to say in this journey. Great job Toyota of Deerfield!!!

I hate to give any one a bad review in my 54 I feel like it's my due diligence to let other people…read moreknow . But I had to tell my neighbors In the community.."Beware of this service department." They are very rude and not professional. If you want to know why. Or you can just take my word of advice. If your like myself I like to go to a dealership for OEM parts and bigger service than oil change and brake pads . Just go out to Coral Springs they are my go to now no problem out west it's a little out of the way. But well worth it... The service department will try to find things that are not needed and over charge you. On several occasions I had problems with that . I never dropped a bad review. Until I Got an estimate in writing. Water pump and timing belt. Thermostat. That 1000k mile routine service that stated in my owner's manual. Can seals , tension, pulley and new serpentine belt I just replaced with they call it a drive belt. They said they can't do the job without doing that. I mean these little things just started adding up . Basically telling me they can't take a serpentine belt off without breaking it. I should've just left at that moment but I was already there. I had the time off. I said let's just go ahead with move forward and just get done , quoted me $1300 1-1/2 months later . I came in the it was $1900 for the same service. I just shook my head and said well it needs to be done, pls make sure there is nothing else that needs to be done i did not even want to pay $1500 ( on line and other dealerships charge $1100 ) then they said 1/2 way through the process oh you need a $500 part ( that's was clearly in front ) if they even change lf the bracket . , Needless to say jump in the car 1 mile on the way home water coolant exploding from my engine off and towed back to the the shop . And again I said it's leaking oil real bad. The service manager insisted that it was my vehicle's leak. I said no.sir this leak is leaking 2 quarts in 4 minutes leak ( cam seals ) and they showed me the leak is not leaking anymore. I took a picture of it cause it was a quick look while it was a part. I looked at it further they said it was perfect. The leak was from something else. I need to replace something major and needless to say they forgot to put a spacer on my pulley. My timing belt jumped and ripped and didn't thank God it didn't break, but it was holding on by a thread! And then they finally admitted that it was their fault and they will fix it . ( the manager didn't get back with me forever. I had to go over to Corporate in Arizona to have him call him , And he said you have a problem with my son ? ) I said I don't know who your son is but I have a problem with your mechanics. Apparently his son is the manager of the service what a very expensive service job and night mare ( first of all I bring my truck in running like a sewing machine , they almost blew it up three times luckily, I watched it and drove really slow .) less then 10 mile total I Aaa towed it 2 times to my house and then to there shop . I could not believe they didn't want to even send a tow truck to pick it up. I would never trust that dealership for anything every time I go in there for Oil Change before that they told me I'd have to do brakes and such. I did my own Brake Pads. I told him didn't even look. Also they said I needed a new cabin air filter in my vehicle doesn't have a cabin air filter. It's just a very unpleasant experience, oil change I used to have done there . I had a very bad experience with the manger of the dealership and the service department manager ( he was adamant about my truck having an oil leak. Didn't even wanna look at it. He says oh it says here that you had an oil leak. ) you didn't even go outside to look at I said can you please just go out here and look at it one of the Service men looked at it I said oh yeah that's definitely not from any other leaking problems. Needless to say . I over paid for the Service and was just swept out under mat and turning me around . I had to go back 4 times and I never got a single response or a apology from the Manager only one service assistant manager said I apologize after I pointed out that they did not put my perfect running 4.7v8 back together, and all that time side of the road , my towing, thank goodness I had Aaa towing. And all the time with out my vehicle. They didn't even bother to wash there greasy hand prints off my suv . At this moment I just took my keys any prayed they did what I paid them for correctly. Oh no sticker with the mileage on the engine .,night mare

The absolute nicest employees with the most beautiful cars at King Hyundai in Deerfield Beach. Our…read moresalesman's name is MURAD. We leased a GV 80 and he made the transaction happen in a timely manner and he was always smiling and laughing. Upon leasing, he went in the car with us and explained how everything works. Everyone who works here is always in a good mood which makes your leasing or buying experience fun. Highly recommend this car dealership.

Honorable ... I am so grateful that my DEAD BATTERY ISSUE was solved finally after 10 months, 4…read moreBatteries total in 26 months. I was lead to visit the DEALERSHIP immediately because of all the issues found. Aldo & Robbie from Pepboys insisted I take it directly to the DEALER. The best advice ever - they were able to help me take care of the defective issues. I was given back my FREEDOM ... thank you Mr. Gary Desrosiers & Ms. Donna for rescuing me. I am ever so grateful for knowing that FAITH in GOD will always prevail.

I purchased a vehicle from Frank on May 26. First, it took about 2-3 weeks to receive the vehicle,…read moreand there was very little communication from the seller during that time. When I was finally able to get in touch with him, he said the vehicle was "in the shop" being looked over one last time. Once I received the vehicle, I drove it one time and it immediately overheated, spilling fluid all over my garage. Since then, it has been in the shop twice and is basically nonfunctioning. I reached out to Century Motors but have not received a reply. Based on my experience, I would not recommend purchasing from this dealership.

Out-of-town buyers beware, I drove for hours to look at what they described as a super clean…read morevehicle, not even close, repainted, dents , scratches, and rust. Vehicle was worth 1/2 what they were asking. DO NOT PURCHASE WITHOUT LOOKING AT IN-PERSON. This is your sign

I do not typically write reviews of other places than restaurants, because I am a chef/restaurant…read moreowner, and that is my passion, but when a company and a member of a staff go out of there way to help me, make things right, and provide exemplary service, I feel compelled to write a review to give kudos for their thoughtful help! This happened in my experience with Pompano Honda and specifically with one of there sales team, Tyson. Who went above and beyond, with exemplary service, care, attention to detail and follow-up, that is rare in this day and age. This happened on an occasion, that is very stressful, takes a leap of faith and was a large purchase order, buying a car site unseen, then shipping it to across the country, from Florida to California. Tyson was extremely helpful in the initial sale of the used Jeep that I purchased, providing me all the information that I needed to make the purchase of a vehicle I had only seen in pictures. He then helped me with the shipping of the Jeep the paperwork I needed to register the vehicle in my state and even called me when the Jeep arrived in California. Already great service, tremendous help, but here is where it goes further. When the Jeep arrived, I found that it had a very small radiator leak, that had unfortunately slipped past the vehicle inspection. it was so small, that I understand how it happened. When I informed Tyson of the issue, even though used cars sold and purchased are sold as-is, without a warranty, Tyson, alleviated my concerns immediately, by letting me know that he would take care of the issue, would go to his manager, to resolve the issue and he would get back to me by the next morning. True to his world, he gave me a call the next morning and told me to take the Jeep to a mechanic and the dealership would send a check for the repairs. I was so relieved that Pompano Honda stood behind a sale they did not have to and that Tyson, followed up after the sale and made sure, that I and my vehicle were taken care of in a stressful situation. I took the Jeep in the next day and had the radiator replaced, true to his word and Pompano Honda's management, a check was issued, sent out, paid in full! Thank you Tyson, and Pompano Honda for standing behind an issue with a sale you were not obliged to stand behind, resolving the issue quickly, fairly and completely. Truly, if you need to go to a dealership and salesperson, who will supply you a great car, at a fair price and if there is an issue, will stand behind the sale, if there is an issue, go to see Tyson at Pompano Honda, you will happy and satisfied that you did!

Unprofessional, Dishonest, and Predatory, A Slap in the Face to a 7 Year Customer…read more I have been a loyal customer at this dealership for the past seven years, having bought my Honda brand new right off their lot. After my most recent experience, however, I will never return. I am incredibly frustrated with their blatant lack of accountability and dishonest business practices. About five months ago, I have the engine splash shield fixed. They completed the job, and I was led to believe the issue was fully resolved. Fast forward a few months, and the exact same issue happened again. When I brought the car back in, the service advisor, John, told me there is absolutely no warranty on the labor they previously performed. To make matters worse, he actually admitted that they only "tried fixing it" the first time around. When I confronted him and pointed out that their own system literally says the part was "fixed" not "attempted to fix" he had no valid excuse. Because their initial shoddy work failed, they are now trying to charge me a staggering $700 to replace the entire piece. It is completely unacceptable to perform a temporary band-aid repair, log it as a permanent fix in the system, and then demand an exorbitant fee from a longterm customer when that exact work inevitably falls apart. This dealership is highly unprofessional and is clearly taking advantage of people. Refusing to stand behind their own labor and trying to squeeze more money out of a customer who bought a brand new vehicle from them and stayed loyal for seven years is a terrible way to do business. Save your time and your money, and take your car to a shop that actually operates with integrity.

I was offered $25,000 for my car and this was put in writing. When I went to the dealership to…read morecomplete the purchase, the offer dropped by $1500 for absolutely no reason. I stated many times that I did not wish to purchase the Phil Smith Kia protection package at a cost of $1995, yet it appeared on my purchase order without any authorization from me. Astoundingly, the managers of this dealership took umbrage with me for even bringing this up! I was also told that the car was in excellent condition yet it needed a repair that was blatantly obvious and cost $325 in additional money to be paid by me. All of these things speak to the lack of truth and honesty by the dealership. So I guess my final statement is caveat emptor (let the buyer beware). I suggest to all of you potential buyers that you check the integrity of this dealership before you contemplate a purchase. My recommendation is STAY AWAY!

Was looking for a new Kia Telluride and found one at Phill smith…read more MSRP was $35865.00 They gave me a warm fuzzy feeling and got me sold The paper work was done and stupid me did not look hard enough at their twisted numbers. Car cost me $39860.00 + tax Plus a additional $1374.98 Dealer fee On top of what they made on the car From the factory They added a total of $5465.00 The moral of this story Don't trust these people Aways read the contract before you sign Scum. On the positive side, The car is fantastic I'll give it 5 stars!

Took my 2025 Kia Sportage in for service as I thought the car was not running correctly. I made an…read moreappointment online which was very easy to do. My service representative Jeffrey Valdez discussed my issues and took the car in for its service. He asked if I would like a ride home or stay in the waiting room, I chose to wait. Everyone in that department is friendly and polite. Jeffrey came to get me and let me know the car was running just fine. I can't thank Jeffrey enough; he is a pleasure to work with. It's people like him that me come back to Phil Smith Kia. Jeffrey Valdez is an asset to your business.

I've brought my vehicle in three separate times for the same issue with the control module and…read moreelectronics, and the problem still has not been resolved. On top of that, I've already paid out of pocket for a new battery and an oil change while trying to deal with this ongoing issue. Instead of fixing the problem, I was asked about putting a down payment on another vehicle. I am not interested in buying another car--I need the one I purchased in August to be safe and reliable. At this point, I'm extremely frustrated. The vehicle has ongoing issues and I'm not getting real answers or a solution. I expected accountability and proper service, not to be pushed toward another purchase. I would like a clear diagnosis and a real fix. I REPEATED MYSELF SEVERAL TIMES..I NEED HELP.. CAR IS NOT SAFE.. THEY DID NOT ASK 1 QUESTION OR EVEN ASK SOMEONE TO LOOK AT MY CAR.. THEY TRIED SELLING ME SOMETHING N ASKED ME FOR 1000$ ... I DIDN'T COME TO GET A CAR I CAME FOR A SOLUTION FOR THE PIECE OF CRAP THEY SOLD MEEEEE ALREADY. I WROTE ALL THIS TO SAY. THEY COULD GIVE 2 FUCKS IF YOU ARE SAFE OR NOT

Very straight forward deal when buying my car there. Very reasonable price on their car, gave top…read moredollar on my trade.

So here we are 20 days later. The original issue appears resolved however during their blind part…read moreswaps the drivers side strut thump on speed bumps remain. Oh and next morning we find some transmission fluid (red) on garage floor. For fluid .. answer is ... it could be residual ! So techs don't clean up after opening transmission and placing new gasket and torquing to spec ??? (Cannot make service advisors answer up) As for pop of thump when going over bigger bumps. Bring it back in and take tech for drive. So the first time wasn't enough. And wait the repair order suggests he heard it and replaced the axle again ! Some service person above writer and below manager wants to get car again. No thanks , 20 days, no rush, and you failed. Response is not that techs care or offer support, they call GM tech line and do what they say to do next. The fees and service hours are about 200 per hour retail, yet techs are newbies and fail to know their machinery. We plan to go elsewhere and will NEVER maintain and service unit outside of OEM warranty with this dealer. Consider other options ...