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    5 years ago

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    Elder Law Services Of California

    Elder Law Services Of California

    3.9
    (29 reviews)

    Kaileah was extremely helpful and kind over the phone. She really took the time to help my aunt…read morewith qualifying for Medical and made the whole process easy and simple to understand! Thank you, Kaileah!

    I just got off the phone with their CFO, Yuki and would say customer service is not their strong…read morepoint. I have used Elder Law for two trusts over the last 17 years. One, for my mother in 2009 and the second one for myself with an amendment done around 2016. Over the last 10 years or so, I have sent "several" emails to Judd Matsunaga with general questions regarding my trust. Almost every time I received no response and when I called it was hard to get concrete answers. Nonetheless, the thought of starting over seemed like more work so today I called asking about what the charges would be for amending my trust. After speaking with Monica, a fairly new attorney and informing her about the previous poor customer service. She said she would ask the CFO about waiving the initial consultation fee before actually determining what the amendment costs would be. I had already begun to research other estate planning options but was open to at least hearing what the costs might be. But after speaking with the curt, rude and unempathetic CFO Yuki, I would not do business with this firm. Rather than being a good listener since I am the customer I was treated rudely and disrespectfully. Instead, of taking the high road and saying I am sorry you experienced this but we can still help you I got a lecture and was questioned what email address I had previously sent my complaints too. Completely, missed the boat on good customer service in a "people service" industry. I will be sure to mention to my fellow peer group who all use or need trusts and estate planning to stay clear of Elder Law. Unless you want to be treated rudely and disrespectfully there are better options available.

    Phillip G York - estateplanning - Updated August 2026

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