My husband and I have bought our pillows here and have just gone back for a mattress. Michaela…read more"Shea" has helped us both times and she's been amazing! She is knowledgeable about the inventory and took the time to listen to what we wanted. She let us spend some time making sure we were sure as we compared mattresses. It was a great experience and would absolutely recommend this location to anyone shopping for a mattress or pillow!!

I had a budget in mind when walking into the store. Patrice was so kind, funny , professional and…read morerespectful. She was aware of my budget and showed me about being a price for the 0% finance option which I didn't know about! I was able to get a great mattress & I'm so thankful for Patrice patience in helping me find the right one!

I purchased two mattresses and frames for my parents here last year without incident, but after my…read morefather died and my mother wanted to downsize their bed from a king to a queen this year and we went back to buy two more, I've found them to be either entirely careless or intentionally dishonest. they certainly don't have the customer needs foremost in mind. Over two lengthy visits and full discussions, one with each of the two brothers who apparently run the store, we bought two more. Before doing so we were clear about why we were buying more beds with frames, and where I needed last year's frame to go in the house and where the new Queen mattress and frame needed to be placed. I made it clear that we needed their delivery guys to handle very specific, but very simple, placement of the frames and new mattresses. they both said their delivery team would help with placement and at the time of purchase I double-checked verbally before signing the paperwork that the plan was fine. After going to great lengths to move everything else around in those two rooms to make it easy for them to co what I had asked and agreed with the salesman, they came with the beds and frames - a $3000 purchase - and promptly refused to put them in the agreed rooms. They now refuse to send someone back to put them in the correct rooms as stated at the time of purchase. I was careful to be clear because their proper delivery was a dealbreaker for my mother and I. When I called them the salesman he said "read the fine print. "We don't move furniture" - apparently not even theft own product, as agreed at the store. When I said I'd return them, because one of them had told me I could do so within 3 months if not happy with them, provided I bought their mattress covers, which I did. Sure enough, the other brother/salesman said no that's wrong you can only exchange them. Don't be fooled into thinking this is a nice family business, as my mom and I were, and save yourself the trouble by buying somewhere else. My 85-year-old mother didn't deserve the deceit and hassle, and to spend nearly $3000 only to be stuck with the king bed (after my dad's passing) while her new Queen bed is in a room upstairs that she can't get to due to her disability.

Me and my friends went in there just to look at Mattresses because why not. Marcus was great, loved…read morethe mattress. I'm sixteen so I didn't buy any, but I sure would if I was rich. Me and my friends loved it. Marcus is the goat.

Excellent selection, pricing and service. Zia helped us with beds for two guest bedrooms. He knew…read morehis products very well and could explain them clearly. He also arranged delivery and set-up for the very next day. Highly recommended!

My husband and I walked into the store and were completely ignored by the man working there. When…read morehe did finally acknowledge us, he was rude and entirely unhelpful. His tone made it clear he was annoyed that we had questions. After he half heartedly answered our questions, he returned to busily ignoring us. However, in the end we did order from Mattress Firm, just not from this location, because we were so appalled and offended at the horrible service.

just now New Stay…read moreaway from this company unless you want to waste hours taking care of property damage and replacements. The first time the couch was delivered, the drivers did not show. The second time, the couch was delivered broken. The third time, the couch material was cut by a box cutter by the delivery drivers. The fourth time the delivery crew damaged our stairs, and broke our floorboards. Unprofessional and unacceptable.

They have beautiful choices in furniture. We just purchased…read moreleather couches from them. The sales experience was easy no pressure..go see..Jordan..he was great!!

This store employs the finest, most knowledgable and patient people I have ever encountered at such…read morean establishment. My husband and I purchased multiple items for a bedroom in our new home. They all were made well and look fabulous. We also bought a Lazy Boy reclining sofa there. I can honestly say that their customer service is second to none! Never have I been treated with such patience, kindness and professionalism. The two store managers and our sales person Tyler treated me as if I owned the store!!! I HIGHLY recommend that anyone looking for well made furniture at a most competitive price run don't walk to Grand Home Furnishings in Charlottesville. You will not be disappointed!!

We bought recliners specifically for to have for a guest coming today since he needs a recliner…read morebecause of back problems. The store had one on hand and we could have taken yesterday. BUT it was suggested we come back TODAY and it would be ready for pick up TODAY. We drive in only to find the store is closed. Very disappointed. Steve Crosby 208-369-0549

Not even 7 years old and my back is killing me. The mattress is extremely uncomfortable after just…read morea short time. I thought latex mattresses were supposed to last longer than a coil spring mattress? We had to add a topper 5 years ago to make it bearable and now even that doesn't help. The mattress has exploded on the sides so there is no side support anymore. Don't be fooled. all they put on their website is the positive reviews which I think are bought and paid for in my opinion. But this mattress has been terrible. I will never buy another latex mattress based on this experience! Going out shopping for a new mattress now! For as expensive as this mattress was, I expected better!

Added wool topper to make it comfortable. Slept on left, right and middle to avoid one pressure…read morespot but after only seven years the whole thing was butt-sprung and gave me back aches. Threw it out.

Kathy was extremely helpful and thorough. She matched me with a bed for my daughter and gave me a…read morefantastic deal on it, a foundation, and delivery. She clearly explained the warranty, too. I was able to purchase the set on sale and schedule delivery for a month from now. So convenient!

Max is great!, however the lady that answers their phone is nothing but rude! Delivery guys called…read moreto say they would be at my house in 30mins..regardless of the time window, THEY CALLED ME 1 hr and 15mins later they were not here.I thought they got lost.I called and she was just rude, saying well they have another hour.Not my problem, dont call me if you aren't coming! She kept trying to talk over me which in the customer service bizz is not good! Secondly DONT WASTE YOUR MONEY ON THE PILLOW 200.00 even at 25% off isn't worth it.My head hasn't quit hurting since I got it. On the only good note besides Max being great, was the Mattress is nice and they were quick putting it in.

Awesome folks to work with. Very friendly and took care of a small problem that I had. Great prices…read moretoo

Thank you so much for your professionalism, speedy service and delivery. You more than exceeded our…read moreexpectations. Tony and Terry