just now New Stay away from this company unless you want to waste hours taking care of property damage and replacements. The first time the couch was delivered, the drivers did not show. The second time, the couch was delivered broken. The third time, the couch material was cut by a box cutter by the delivery drivers. The fourth time the delivery crew damaged our stairs, and broke our floorboards. Unprofessional and unacceptable. read more

They have beautiful choices in furniture. We just purchased leather couches from them. The sales experience was easy no pressure..go see..Jordan..he was great!! read more

I do not recommend this store. I ordered furniture over the summer. After many delivery delays, problems and numerous emails and calls, I got final resolution call from store today. When our sofa was first delivered with couch cushion inserts stapled rather than sewn at seams, the store thought this was an error (and told me they were embarrassed) so they shipped me a replacement. Replacement still had stapled cushion inserts so at this time, they told me this was by manufacturer design. Oh, and they had also forgotten to place part of the order at the factory, so we had several weeks with half a sectional sofa and no ottoman because it was ordered in the wrong color. Coincidentally, the line (Austin) is now discontinued. However, the Austin ottoman finally arrived with legs that were only a few inches high. It didn't match the pictures. Rather than send it back, the delivery men pulled the legs off the matching sofa they were returning and put it on the ottoman. The matching rug came with pulled edge. They replaced and then replacement also had a pull. They repaired. The coordinating chairs were delivered with exposed sharp staple edges. They replaced. Replacement came muddy. Replacement for that came wet AND muddy- it went straight back on the truck. Finally got a leather sofa to replace poor quality one with stapled cushions whose cushions were already dipping a month in. Arrived with several damaged areas. Also sectional seats appear to be jammed so we can't separate. Husband hurt back helping me try. Finally, I ordered pillows. They were overpriced but beautiful and matched replacement leather sofa to pull together pieces that hadn't been planned to be put together in the beginning. Pillows that arrived (after more delays and calls during which I tried to cancel order- at this point it was getting painful communication-wise to buy $100 pillows) and to make worse when they arrived, they were not as I was shown in store, with contrasting edges and 2 fabric sides, but rather one fabric. They were unwilling to provide the pillow I ordered without a $50 restocking fee. So finally today, they tell me they aren't willing to fix or replace holes on leather sofa. They are only offering to accept a return at this point. By now, we have been dealing about 6 months of either no furniture or partial furniture and my husband is simply done and not willing to live with nothing again. Therefore we have elected to keep the damaged sofa and move on. However, this has been months of calls and emails, frustration and wasted time. I will not shop at Havertys again and don't recommend them. read more

See all

I' m looking for a sofa sleeper. Walked into Havertys. 3 people in the store including sales people. One looks right at me and decides to ignore me. I start looking at the tags to see which are sofa sleepers. I look at over a dozen tags including one right next to the salesman. He still never says a word to me. Heading to a store now that I know wants my business. read more

This company is a joke. My wife and I visited their brand new store in Charlottesville VA on Sunday and purchased a new sectional couch. The salesperson explained that we would be able to pick up the couch on Tuesday, from the store. We paid and everything seemed great. I made plans to rent a van and have my old couch taken by the local habitat for humanity. So here we are on Tuesday and I call Havertys Furniture to confirm that my couch had arrived, this is where the fun begins. Havertys' "Top Shelf" customer service tells me that not only is my couch not at the store but the first available pick up date was in the first week of December! I explained that this couldn't be correct so she transferred me to the store. After talking to a salesperson and a manager for about 45 minutes (2/3 of that time on hold) I still do not know when my couch will be arriving, apparently it should be a week or so, I won't hold my breath. So now I am out $125 for renting the van and will not have a couch in my living room for who knows how long. You live and you learn I guess. Grand's will most likely be getting the rest of my business for furnishing my place. read more

Bottom line, service is decent, but they make cheap crappy furniture. Our sectional had so many repairs, and now our ottoman finally came after over 2 months, and my husband sat on it last night and it cracked! Unbelievable! read more

My husband and I were shopping for new night stands. The woman here was very pleasant and showed us products that matched what we were looking for. The pricing was quite shockingly high here. When we said that we were shopping around and not ready to buy yet, we felt that she got a bit pushy. Other than that we had an ok experience. Clean, nice place. read more

we had to wait now 8 months for a couch that was supposed to be Two months and when they were supposed to be delivered they never came and never called this is the worst place I ever seen read more

I certainly wish I had trusted the advice of other reviewers. Here is my unfortunate situation, while I await their customer service to supply a reasonable solution: Ordered and paid in full for a custom sectional on 3/9/17. By the way, it doesn't seem that one can buy directly from this store, all orders must be ordered, shipped, etc. After I placed my order, I was told that shipping to my home in Scottsville would be $400.00. Shame on me for not asking. I believe Grand charges around $70 and I had just visited Greenfront in Farmville and they charge approximately the same as Grand. This should have been my first sign, folks! Again, after placing the order, I was told "custom orders" take approximately 5-7 weeks. Ok fine, I can deal with that. On 4/3/17, I received an email that my sectional was being prepared to be shipped to Charlottesville. There was some confusion in the dates and what days someone could actually help load the furniture, but hey, no one is perfect. The delivery date was set, my husband was going to rent a Penske truck (remember $400 to ship!) for pick up. Thankfully, on the day before delivery I called for confirmation. The salesman called back and said there was considerable damage to part of the sectional and they were asking for a rush replacement. Okay, I'm not thrilled, but again, things happen. I was offered shipping at a reduced price, I think about $150.00 at that time. 4/24/17, I called the salesman to inquire about delivery. My new date, wait for it, May 26, 2017, or at least that's when the sectional was estimated to leave the dock in Atlanta. So, now I'm at 11+ weeks before it hopefully even leaves Atlanta. Honestly, I feel like I've been "punked!" Then, the salesman lets me know that the manager has agreed to a delivery fee of $79.00. Seriously, how about the manager getting on the phone to the corporate office? Then, "comping" some accessories after that phone call? Offering to cancel the order and "eat" any loss on their side. What ever happened to customer service. I'm looking back at the times I bought from Grand, Better Living or Greenfront; and I am kicking myself! Stay tuned, I will be glad to update this post. Waiting and disappointed in Scottsville... read more

I would give them zero stars if I could. I just spent 35 minutes in this store looking to furnish a whole house. I was not greeted when I entered the store, even though 5 salespersons were at the entrance, nor was I approached as I browsed and took pictures of furnishings throughout the store. At various times, I looked towards the front sales desk and saw at least 3 salespersons there, but none came to assist me. I voiced my concerns to the guy browsing the internet at Guest Services before I left, to which he only responded that they were busy. I reminded him that they were not busy because 3-5 salespersons were always standing at the front (and chatting among themselves). I told him to please let the store manager know that they miss out on significant sales when they fail to greet or assist customers. On to the next store for me! read more

I have to say I've had mostly the opposite experience from the initial reviewers [except for the delivery times - more on that below]. We went there after moving to the area and wanted a Guest bedroom set, found one that was perfect [the Cottage?] and ordered it along with a mattress. The 3 items were in stock and they could deliver the next week. I asked if they could do sooner, so Jody [manager] added me to their Saturday delivery which was 3 days away. Furniture came in fine with no issues. I do agree with the one reviewer who said the delivery time kept getting extended from the initial one we were given. It went from 12-2p to 3 -430 and eventually came in close to 8pm. I attributed this to being added [as a favor to me] to their already overloaded Saturday schedule and I could see how this could cause some angst for someone who took the day off expecting a noon time arrival. But it appears it was more to the fact the 2 delivery [nice fellows] guys were delivering all over the area. I believe our 8pm delivery was the last one before the truck was called back to the barn because of the too-long day they were having too, and there were other items on the truck yet. We did go back the next month and bought a Katy couch [in stock] and delivered in a week since the color we chose was the display model one which had a quicker delivery time. No problems with that delivery. We went back today in a search for additional items and were greeted 30 seconds after walking in the door. [Mimi ?] So I would guess your 'salesman experience' is dependent on who is on the floor that day. read more