Go somewhere else for your propane/energy needs. After more than 10 years of using them for my propane needs, always prompt in paying for the propane and rental fees if charged, they have closed my account with no notice. After spending more than $300 to fill the tank, I had to leave unexpectantly due to a death in the family. My mail was held by a neighbor until I settled on a place where I would be for a few months. I then had the post office forward my mail. But evidently, a rental bill for $114 was sent to the old address and didn't reach me in FL until Feb 23rd with a note saying the tank would be removed if not paid by Feb 1st. I tried going online to pay the bill but account was closed. A neighbor went over to the house and found the tank removed.
So to reiterate, after spending $300 plus to fill the tank, they removed it a couple months later for a $114 bill. They didn't try to contact me by phone or email even though they have that information on file. They also have credit card and could have used it to pay the fee....but instead the stole the propane and removed the tank. I'm still not back in Virginia and won't be able to return for another couple months as i continue with the probate process in two other states......how is this customer service, especially after being a customer for so many years?
The company needs to get with the modern era and use other means to contact their customers. They rely heavily on their phone system and emails, why can't they use the same means to contact their customers. By the way, they haven't responded to my inquiries.......and where is the $300 plus you stole in propane? I look forward to their response.
They came highly recommended when i first became a customer many years ago. Something has changed during those years, customer service is NOT one of their strong points any longer! They say they treat customers as 'family', not any longer. read more